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504.765, \"score\": 0.096}, {\"word\": \"調\"}, {\"word\": \"嗎\"}]}, {\"start\": 506.323, \"end\": 524.578, \"text\": \"有沒有在隨時的在這個我們在旅客滿意度調查有對對對旅客滿意度裡面你是不是事後也給我一個書面報告旅客的滿意度對我們的準點率是有沒有感有在調查的項目有在調查項目裡面嘛事後可以有一個書面報告好不好讓我知道一下\", \"words\": [{\"word\": \"有\", \"start\": 506.323, \"end\": 506.503, \"score\": 0.885}, {\"word\": \"沒\", \"start\": 506.503, \"end\": 506.643, \"score\": 0.854}, {\"word\": \"有\", \"start\": 506.643, \"end\": 506.904, \"score\": 0.921}, {\"word\": \"在\", \"start\": 506.904, \"end\": 507.924, \"score\": 0.946}, {\"word\": \"隨\"}, {\"word\": \"時\"}, {\"word\": \"的\", \"start\": 507.924, \"end\": 508.125, \"score\": 0.847}, {\"word\": \"在\", \"start\": 508.125, \"end\": 508.765, \"score\": 0.902}, {\"word\": \"這\"}, {\"word\": \"個\"}, {\"word\": \"我\", \"start\": 508.765, \"end\": 509.105, \"score\": 0.899}, {\"word\": \"們\"}, {\"word\": \"在\", \"start\": 509.105, \"end\": 509.566, \"score\": 0.922}, {\"word\": \"旅\", \"start\": 509.566, \"end\": 509.686, \"score\": 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597.124, \"score\": 0.0}, {\"word\": \"員\"}], \"language\": \"zh\"}","srt":"1\n00:00:00,651 --> 00:00:04,765\n謝謝昭偉,我們來請胡適跟杜董事長\n\n2\n00:00:11,041 --> 00:00:28,669\n市長好委員你好我聽了一整個早上事實上今天的專案的重點有兩個一個是在於這個漲不漲價一個在於這個準不準點那漲價我看你有回答幾個委員的題目你是說這個520絕對還不會漲價對不對我剛好像有聽到這樣子對不對\n\n3\n00:00:35,694 --> 00:00:41,946\n目前目前台鐵公司做整個漲價的方案研擬在應該會在下半年才會提出來\n\n4\n00:00:48,149 --> 00:01:08,521\n臺鐵公司化我們很支持但是呢我們比較期待能夠看到的是臺鐵公司化之後我們杜董事長能夠跟全體國人提出說我們公司化之後我們未來怎麼樣的專業提升我們的營運收入怎麼專業的提升我們的服務品質怎麼樣的把安全\n\n5\n00:01:09,321 --> 00:01:26,157\n致上了這樣子的一個理念落實我覺得大家想先知道的是這個東西而不是在第一時間點上聽到的是要漲價跟不漲價的問題欸杜董事長為什麼會在公司化之後第一個浮上這個新聞版面跟議題的討論的是漲價的問題\n\n6\n00:01:29,331 --> 00:01:54,671\n跟委員報告的確剛剛委員提到了尤其是確保安全跟提升服務這個是我們當務之急最需要去做的當務之急是這個嘛那怎麼會是在這個公司化之後第一個扶上檯面上讓大家惶惶不安讓民心不穩定不安心的很多上班的很多上學的應該是說每日在使用\n\n7\n00:01:56,192 --> 00:02:16,910\n區間車的鐵道的我們服務的這個大眾那怎麼會第一時間讓他們感受到台鐵公司化之後就是先談漲價的問題我真的很納悶杜董事長為什麼會是這樣子跟委員報告不是說先談其實我們早在公司成立之前我們對於安全跟服務我們就有努力在做是\n\n8\n00:02:18,151 --> 00:02:38,591\n這些指標其實我們會在適當時機再跟外界來做說明因為大家應該每天坐車的也都會有感受所以我覺得這個有感的部分你要先在我們公司化之後告訴國人我們在公司化之前我們做了哪些努力公司化之後我們未來的目標\n\n9\n00:02:39,832 --> 00:02:51,261\n現階段讓人民有感未來會讓人民更有感那在安全在專業服務在很多的方面我覺得這個是第一個大開大合我們杜董事長要先向國人來宣告\n\n10\n00:02:52,592 --> 00:03:14,250\n這是最重要的第二個要談漲不漲價像你講的我們研擬了好幾個方案方案裡面你們的如何計算如何的來定價這個要公開透明而且能夠讓大家可以接受的合理範圍之內所以我一直在講我們推動台鐵公司化最優先的絕對不是在講\n\n11\n00:03:14,991 --> 00:03:15,411\n臺鐵公司永續\n\n12\n00:03:35,840 --> 00:03:50,108\n對嘛所以我覺得這個部分杜董事長應該今天有機會或是這幾天有機會應該再公開的再宣示而且要告訴國人讓大家能夠對台鐵的公司化是有期待的\n\n13\n00:03:50,748 --> 00:04:13,016\n好不好那我就以剛剛我講的營運收入跟服務品質跟提升安全比如說營運收入其實也不是在談說漲價票價漲就會增加你的營運收入不是欸在我們在台鐵公司的話裡面過去在談論的要提升台鐵的營運收入是先從什麼我們台鐵公司有很多的資產活化的可能性\n\n14\n00:04:14,176 --> 00:04:32,832\n這些活化利用的可能性如何增加公司的營運跟收入這個才是重點嘛所以我記得我去年12月也有請我們王國材部長去台中會館台中事實上在火車站附近就有一個這個土地的標誌案是正在開始\n\n15\n00:04:34,033 --> 00:05:02,227\n那我也希望這個期程可以更進一步因為也需要地方政府的合作我們希望讓車站周邊這個大進化也能夠把土地髒亂現有的一些土地上台鐵資產的問題我們希望能夠改善改善完之後才能夠提升整體這個火車站周遭的這個不管是警官還有台鐵公司的一個資產活化還有你們的收入嘛\n\n16\n00:05:03,467 --> 00:05:20,473\n是是不是而且還要跟地方政府合作因為要把他的景觀做到最好包括那附近的交通也很重要所以我認為這個才是台鐵公司化一個最重要的任務之一嘛對不對第二個服務品質才去講到說\n\n17\n00:05:21,954 --> 00:05:51,354\n我們的營收裏面還有一個出口鋼資產收入還有一個是什麼我們的商品嘛我們的行銷嘛就很多委員一整個早上來告訴你們說我們可以跟日本跟歐洲的鐵道一起學習互相交流如何提升我們的什麼鐵道文化跟鐵道旅遊整個如何優質化服務如何更優化這個都是大家可以交流也是大家期許什麼台鐵公司化之後可以做到更好\n\n18\n00:05:53,595 --> 00:06:11,701\n跟委員報告上一次委員質詢的時候也有提到商品我們回去也有做很多面向的努力包括我們的網站商城我們有給他改設現在不只會員現在外面一般的人都可以進來然後來了解我們商品的銷售\n\n19\n00:06:12,541 --> 00:06:18,468\n那這個什麼時候要做是現在就可以做嗎現在已經有了現在你自己再回去你的網站去看還是要綁會員所以你現在跟我講的跟實際上是不一樣的目錄的部分你回去檢討你給我一個書面資料啦\n\n20\n00:06:27,398 --> 00:06:43,856\n我第一個我需要知道的是什麼我們公司化之後從我去年質詢到現在我們做了哪些努力我們做了哪些改進我們的多元行銷策略你之前跟部長跟我講的都一樣的一個答案就是說我們要打造一個專業的行銷團隊那這個專業的行銷團隊我們人到位了沒有\n\n21\n00:06:48,140 --> 00:07:14,968\n支援到位了沒有預算到位了沒有未來如何要來進行的期程那又要改善精進到什麼程度那讓現在的年輕人覺得台鐵是跟我們沒有距離的讓現在在使用台鐵火車的很多很多不管國內外的觀光客是認為台鐵的服務跟旅遊是一級棒的我覺得這個才是我們公司化的第二個最重要的原因嘛對不對是是這個我們會再努力\n\n22\n00:07:16,889 --> 00:07:44,718\n所以我期許除了這個商品之外剛剛講的今天的重點準不準點其實對很多上班上學的民眾這個很重要那如何克服你們給我的報告是說很多是天然災變或是死傷事故的不可控制因素那我們可控的因素有沒有可控制住這個台鐵自己內部的一個自律跟所有的規章的要求包括如何提升準點率是我們可以自己要求的\n\n23\n00:07:45,638 --> 00:08:11,229\n杜董事長你總是要告訴大家我們現在的目標是如何提升自己的準點率吧我們準點率的提升除了剛剛講到的這些因素以外最主要還是我們本身可控那包括我們車輛、太舊換新以及我們耗資系統的一個優化跟維護那這個部分我們的確是有投入很大的努力同仁也很努力\n\n24\n00:08:11,909 --> 00:08:24,765\n我知道努力之外還要讓民眾有感是不是雖然你告訴我們說你近5年來的準點率是提升的那民眾有沒有感這個你們要能夠掌握你有做過民調嗎\n\n25\n00:08:26,323 --> 00:08:44,578\n有沒有在隨時的在這個我們在旅客滿意度調查有對對對旅客滿意度裡面你是不是事後也給我一個書面報告旅客的滿意度對我們的準點率是有沒有感有在調查的項目有在調查項目裡面嘛事後可以有一個書面報告好不好讓我知道一下\n\n26\n00:08:45,478 --> 00:09:09,213\n最後的最後因為我只是講到安全因為上次部長有告訴我我們在0403的這個地震之後我們不是只有鐵道周邊的邊坡有落石我們要建立這個監測系統我們現在碰到的一個複合性的一個落石他在鐵道上面有公路公路上面有邊坡邊坡上面的落石落到\n\n27\n00:09:09,673 --> 00:09:35,878\n公路了之後又啪啪啪又落到鐵道中間所以呢王國材部長曾經告訴我也回答過我我們未來呢要建立一套系統那杜董事長也曾經跟我講過未來會加強跟公路局的聯繫那我現在就問了我們現在鐵道有做邊坡的這個義務入侵及落實的試警系統公路局也說他有在偵測有在做那你們雙邊有沒有橫向的聯繫有一個系統的勾結\n\n28\n00:09:37,298 --> 00:09:55,984\n有有,上屆部長指示以後有,上屆部長指示以後我們有跟公路局那邊,我們就馬上召集會議辦會刊辦會刊,那打算這有什麼期程可以完成,或者是你們要怎麼進行我們局,我們公司內部我們會在一個月以內提出來\n\n29\n00:09:56,844 --> 00:09:57,124\n何欣純委員\n\n","tsv":"start\tend\ttext\n651\t4765\t謝謝昭偉,我們來請胡適跟杜董事長\n11041\t28669\t市長好委員你好我聽了一整個早上事實上今天的專案的重點有兩個一個是在於這個漲不漲價一個在於這個準不準點那漲價我看你有回答幾個委員的題目你是說這個520絕對還不會漲價對不對我剛好像有聽到這樣子對不對\n35694\t41946\t目前目前台鐵公司做整個漲價的方案研擬在應該會在下半年才會提出來\n48149\t68521\t臺鐵公司化我們很支持但是呢我們比較期待能夠看到的是臺鐵公司化之後我們杜董事長能夠跟全體國人提出說我們公司化之後我們未來怎麼樣的專業提升我們的營運收入怎麼專業的提升我們的服務品質怎麼樣的把安全\n69321\t86157\t致上了這樣子的一個理念落實我覺得大家想先知道的是這個東西而不是在第一時間點上聽到的是要漲價跟不漲價的問題欸杜董事長為什麼會在公司化之後第一個浮上這個新聞版面跟議題的討論的是漲價的問題\n89331\t114671\t跟委員報告的確剛剛委員提到了尤其是確保安全跟提升服務這個是我們當務之急最需要去做的當務之急是這個嘛那怎麼會是在這個公司化之後第一個扶上檯面上讓大家惶惶不安讓民心不穩定不安心的很多上班的很多上學的應該是說每日在使用\n116192\t136910\t區間車的鐵道的我們服務的這個大眾那怎麼會第一時間讓他們感受到台鐵公司化之後就是先談漲價的問題我真的很納悶 杜董事長為什麼會是這樣子跟委員報告 不是說先談其實我們早在公司成立之前我們對於安全跟服務我們就有努力在做是\n138151\t158591\t這些指標其實我們會在適當時機再跟外界來做說明因為大家應該每天坐車的也都會有感受所以我覺得這個有感的部分你要先在我們公司化之後告訴國人我們在公司化之前我們做了哪些努力公司化之後我們未來的目標\n159832\t171261\t現階段讓人民有感未來會讓人民更有感那在安全在專業服務在很多的方面我覺得這個是第一個大開大合我們杜董事長要先向國人來宣告\n172592\t194250\t這是最重要的第二個要談漲不漲價像你講的我們研擬了好幾個方案方案裡面你們的如何計算如何的來定價這個要公開透明而且能夠讓大家可以接受的合理範圍之內所以我一直在講我們推動台鐵公司化最優先的絕對不是在講\n194991\t195411\t臺鐵公司永續\n215840\t230108\t對嘛 所以我覺得這個部分杜董事長應該今天有機會或是這幾天有機會應該再公開的再宣示而且要告訴國人讓大家能夠對台鐵的公司化是有期待的\n230748\t253016\t好不好那我就以剛剛我講的營運收入跟服務品質跟提升安全比如說營運收入其實也不是在談說漲價票價漲就會增加你的營運收入不是欸在我們在台鐵公司的話裡面過去在談論的要提升台鐵的營運收入是先從什麼我們台鐵公司有很多的資產活化的可能性\n254176\t272832\t這些活化利用的可能性如何增加公司的營運跟收入這個才是重點嘛所以我記得我去年12月也有請我們王國材部長去台中會館台中事實上在火車站附近就有一個這個土地的標誌案是正在開始\n274033\t302227\t那我也希望這個期程可以更進一步因為也需要地方政府的合作我們希望讓車站周邊這個大進化也能夠把土地髒亂現有的一些土地上台鐵資產的問題我們希望能夠改善改善完之後才能夠提升整體這個火車站周遭的這個不管是警官還有台鐵公司的一個資產活化還有你們的收入嘛\n303467\t320473\t是 是不是而且還要跟地方政府合作因為要把他的景觀做到最好包括那附近的交通也很重要所以我認為這個才是台鐵公司化一個最重要的任務之一嘛對不對第二個服務品質才去講到說\n321954\t351354\t我們的營收裏面還有一個出口鋼資產收入還有一個是什麼我們的商品嘛我們的行銷嘛就很多委員一整個早上來告訴你們說我們可以跟日本跟歐洲的鐵道一起學習互相交流如何提升我們的什麼鐵道文化跟鐵道旅遊整個如何優質化服務如何更優化這個都是大家可以交流也是大家期許什麼台鐵公司化之後可以做到更好\n353595\t371701\t跟委員報告上一次委員質詢的時候也有提到商品我們回去也有做很多面向的努力包括我們的網站商城我們有給他改設現在不只會員現在外面一般的人都可以進來然後來了解我們商品的銷售\n372541\t378468\t那這個什麼時候要做是現在就可以做嗎現在已經有了現在你自己再回去你的網站去看還是要綁會員所以你現在跟我講的跟實際上是不一樣的目錄的部分你回去檢討你給我一個書面資料啦\n387398\t403856\t我第一個我需要知道的是什麼我們公司化之後從我去年質詢到現在我們做了哪些努力我們做了哪些改進我們的多元行銷策略你之前跟部長跟我講的都一樣的一個答案就是說我們要打造一個專業的行銷團隊那這個專業的行銷團隊我們人到位了沒有\n408140\t434968\t支援到位了沒有預算到位了沒有未來如何要來進行的期程那又要改善精進到什麼程度那讓現在的年輕人覺得台鐵是跟我們沒有距離的讓現在在使用台鐵火車的很多很多不管國內外的觀光客是認為台鐵的服務跟旅遊是一級棒的我覺得這個才是我們公司化的第二個最重要的原因嘛對不對是是這個我們會再努力\n436889\t464718\t所以我期許除了這個商品之外剛剛講的今天的重點準不準點其實對很多上班上學的民眾這個很重要那如何克服你們給我的報告是說很多是天然災變或是死傷事故的不可控制因素那我們可控的因素有沒有可控制住這個台鐵自己內部的一個自律跟所有的規章的要求包括如何提升準點率是我們可以自己要求的\n465638\t491229\t杜董事長你總是要告訴大家我們現在的目標是如何提升自己的準點率吧我們準點率的提升除了剛剛講到的這些因素以外最主要還是我們本身可控那包括我們車輛、太舊換新以及我們耗資系統的一個優化跟維護那這個部分我們的確是有投入很大的努力同仁也很努力\n491909\t504765\t我知道努力之外還要讓民眾有感是不是雖然你告訴我們說你近5年來的準點率是提升的那民眾有沒有感這個你們要能夠掌握你有做過民調嗎\n506323\t524578\t有沒有在隨時的在這個我們在旅客滿意度調查有對對對旅客滿意度裡面你是不是事後也給我一個書面報告旅客的滿意度對我們的準點率是有沒有感有在調查的項目有在調查項目裡面嘛事後可以有一個書面報告好不好讓我知道一下\n525478\t549213\t最後的最後 因為我只是講到安全 因為上次部長有告訴我我們在0403的這個地震之後 我們不是只有鐵道周邊的邊坡有落石我們要建立這個監測系統 我們現在碰到的一個複合性的一個落石他在鐵道上面有公路 公路上面有邊坡 邊坡上面的落石落到\n549673\t575878\t公路了之後又啪啪啪 又落到鐵道中間所以呢 王國材部長曾經告訴我 也回答過我我們未來呢 要建立一套系統那杜董事長也曾經跟我講過 未來會加強跟公路局的聯繫那我現在就問了 我們現在鐵道有做邊坡的這個義務入侵及落實的試警系統公路局也說他有在偵測 有在做 那你們雙邊有沒有橫向的聯繫 有 一個系統的勾結\n577298\t595984\t有有,上屆部長指示以後有,上屆部長指示以後我們有跟公路局那邊,我們就馬上召集會議辦會刊辦會刊,那打算這有什麼期程可以完成,或者是你們要怎麼進行我們局,我們公司內部我們會在一個月以內提出來\n596844\t597124\t何欣純委員\n","txt":"謝謝昭偉,我們來請胡適跟杜董事長\n市長好委員你好我聽了一整個早上事實上今天的專案的重點有兩個一個是在於這個漲不漲價一個在於這個準不準點那漲價我看你有回答幾個委員的題目你是說這個520絕對還不會漲價對不對我剛好像有聽到這樣子對不對\n目前目前台鐵公司做整個漲價的方案研擬在應該會在下半年才會提出來\n臺鐵公司化我們很支持但是呢我們比較期待能夠看到的是臺鐵公司化之後我們杜董事長能夠跟全體國人提出說我們公司化之後我們未來怎麼樣的專業提升我們的營運收入怎麼專業的提升我們的服務品質怎麼樣的把安全\n致上了這樣子的一個理念落實我覺得大家想先知道的是這個東西而不是在第一時間點上聽到的是要漲價跟不漲價的問題欸杜董事長為什麼會在公司化之後第一個浮上這個新聞版面跟議題的討論的是漲價的問題\n跟委員報告的確剛剛委員提到了尤其是確保安全跟提升服務這個是我們當務之急最需要去做的當務之急是這個嘛那怎麼會是在這個公司化之後第一個扶上檯面上讓大家惶惶不安讓民心不穩定不安心的很多上班的很多上學的應該是說每日在使用\n區間車的鐵道的我們服務的這個大眾那怎麼會第一時間讓他們感受到台鐵公司化之後就是先談漲價的問題我真的很納悶 杜董事長為什麼會是這樣子跟委員報告 不是說先談其實我們早在公司成立之前我們對於安全跟服務我們就有努力在做是\n這些指標其實我們會在適當時機再跟外界來做說明因為大家應該每天坐車的也都會有感受所以我覺得這個有感的部分你要先在我們公司化之後告訴國人我們在公司化之前我們做了哪些努力公司化之後我們未來的目標\n現階段讓人民有感未來會讓人民更有感那在安全在專業服務在很多的方面我覺得這個是第一個大開大合我們杜董事長要先向國人來宣告\n這是最重要的第二個要談漲不漲價像你講的我們研擬了好幾個方案方案裡面你們的如何計算如何的來定價這個要公開透明而且能夠讓大家可以接受的合理範圍之內所以我一直在講我們推動台鐵公司化最優先的絕對不是在講\n臺鐵公司永續\n對嘛 所以我覺得這個部分杜董事長應該今天有機會或是這幾天有機會應該再公開的再宣示而且要告訴國人讓大家能夠對台鐵的公司化是有期待的\n好不好那我就以剛剛我講的營運收入跟服務品質跟提升安全比如說營運收入其實也不是在談說漲價票價漲就會增加你的營運收入不是欸在我們在台鐵公司的話裡面過去在談論的要提升台鐵的營運收入是先從什麼我們台鐵公司有很多的資產活化的可能性\n這些活化利用的可能性如何增加公司的營運跟收入這個才是重點嘛所以我記得我去年12月也有請我們王國材部長去台中會館台中事實上在火車站附近就有一個這個土地的標誌案是正在開始\n那我也希望這個期程可以更進一步因為也需要地方政府的合作我們希望讓車站周邊這個大進化也能夠把土地髒亂現有的一些土地上台鐵資產的問題我們希望能夠改善改善完之後才能夠提升整體這個火車站周遭的這個不管是警官還有台鐵公司的一個資產活化還有你們的收入嘛\n是 是不是而且還要跟地方政府合作因為要把他的景觀做到最好包括那附近的交通也很重要所以我認為這個才是台鐵公司化一個最重要的任務之一嘛對不對第二個服務品質才去講到說\n我們的營收裏面還有一個出口鋼資產收入還有一個是什麼我們的商品嘛我們的行銷嘛就很多委員一整個早上來告訴你們說我們可以跟日本跟歐洲的鐵道一起學習互相交流如何提升我們的什麼鐵道文化跟鐵道旅遊整個如何優質化服務如何更優化這個都是大家可以交流也是大家期許什麼台鐵公司化之後可以做到更好\n跟委員報告上一次委員質詢的時候也有提到商品我們回去也有做很多面向的努力包括我們的網站商城我們有給他改設現在不只會員現在外面一般的人都可以進來然後來了解我們商品的銷售\n那這個什麼時候要做是現在就可以做嗎現在已經有了現在你自己再回去你的網站去看還是要綁會員所以你現在跟我講的跟實際上是不一樣的目錄的部分你回去檢討你給我一個書面資料啦\n我第一個我需要知道的是什麼我們公司化之後從我去年質詢到現在我們做了哪些努力我們做了哪些改進我們的多元行銷策略你之前跟部長跟我講的都一樣的一個答案就是說我們要打造一個專業的行銷團隊那這個專業的行銷團隊我們人到位了沒有\n支援到位了沒有預算到位了沒有未來如何要來進行的期程那又要改善精進到什麼程度那讓現在的年輕人覺得台鐵是跟我們沒有距離的讓現在在使用台鐵火車的很多很多不管國內外的觀光客是認為台鐵的服務跟旅遊是一級棒的我覺得這個才是我們公司化的第二個最重要的原因嘛對不對是是這個我們會再努力\n所以我期許除了這個商品之外剛剛講的今天的重點準不準點其實對很多上班上學的民眾這個很重要那如何克服你們給我的報告是說很多是天然災變或是死傷事故的不可控制因素那我們可控的因素有沒有可控制住這個台鐵自己內部的一個自律跟所有的規章的要求包括如何提升準點率是我們可以自己要求的\n杜董事長你總是要告訴大家我們現在的目標是如何提升自己的準點率吧我們準點率的提升除了剛剛講到的這些因素以外最主要還是我們本身可控那包括我們車輛、太舊換新以及我們耗資系統的一個優化跟維護那這個部分我們的確是有投入很大的努力同仁也很努力\n我知道努力之外還要讓民眾有感是不是雖然你告訴我們說你近5年來的準點率是提升的那民眾有沒有感這個你們要能夠掌握你有做過民調嗎\n有沒有在隨時的在這個我們在旅客滿意度調查有對對對旅客滿意度裡面你是不是事後也給我一個書面報告旅客的滿意度對我們的準點率是有沒有感有在調查的項目有在調查項目裡面嘛事後可以有一個書面報告好不好讓我知道一下\n最後的最後 因為我只是講到安全 因為上次部長有告訴我我們在0403的這個地震之後 我們不是只有鐵道周邊的邊坡有落石我們要建立這個監測系統 我們現在碰到的一個複合性的一個落石他在鐵道上面有公路 公路上面有邊坡 邊坡上面的落石落到\n公路了之後又啪啪啪 又落到鐵道中間所以呢 王國材部長曾經告訴我 也回答過我我們未來呢 要建立一套系統那杜董事長也曾經跟我講過 未來會加強跟公路局的聯繫那我現在就問了 我們現在鐵道有做邊坡的這個義務入侵及落實的試警系統公路局也說他有在偵測 有在做 那你們雙邊有沒有橫向的聯繫 有 一個系統的勾結\n有有,上屆部長指示以後有,上屆部長指示以後我們有跟公路局那邊,我們就馬上召集會議辦會刊辦會刊,那打算這有什麼期程可以完成,或者是你們要怎麼進行我們局,我們公司內部我們會在一個月以內提出來\n何欣純委員\n","vtt":"WEBVTT\n\n00:00.651 --> 00:04.765\n謝謝昭偉,我們來請胡適跟杜董事長\n\n00:11.041 --> 00:28.669\n市長好委員你好我聽了一整個早上事實上今天的專案的重點有兩個一個是在於這個漲不漲價一個在於這個準不準點那漲價我看你有回答幾個委員的題目你是說這個520絕對還不會漲價對不對我剛好像有聽到這樣子對不對\n\n00:35.694 --> 00:41.946\n目前目前台鐵公司做整個漲價的方案研擬在應該會在下半年才會提出來\n\n00:48.149 --> 01:08.521\n臺鐵公司化我們很支持但是呢我們比較期待能夠看到的是臺鐵公司化之後我們杜董事長能夠跟全體國人提出說我們公司化之後我們未來怎麼樣的專業提升我們的營運收入怎麼專業的提升我們的服務品質怎麼樣的把安全\n\n01:09.321 --> 01:26.157\n致上了這樣子的一個理念落實我覺得大家想先知道的是這個東西而不是在第一時間點上聽到的是要漲價跟不漲價的問題欸杜董事長為什麼會在公司化之後第一個浮上這個新聞版面跟議題的討論的是漲價的問題\n\n01:29.331 --> 01:54.671\n跟委員報告的確剛剛委員提到了尤其是確保安全跟提升服務這個是我們當務之急最需要去做的當務之急是這個嘛那怎麼會是在這個公司化之後第一個扶上檯面上讓大家惶惶不安讓民心不穩定不安心的很多上班的很多上學的應該是說每日在使用\n\n01:56.192 --> 02:16.910\n區間車的鐵道的我們服務的這個大眾那怎麼會第一時間讓他們感受到台鐵公司化之後就是先談漲價的問題我真的很納悶杜董事長為什麼會是這樣子跟委員報告不是說先談其實我們早在公司成立之前我們對於安全跟服務我們就有努力在做是\n\n02:18.151 --> 02:38.591\n這些指標其實我們會在適當時機再跟外界來做說明因為大家應該每天坐車的也都會有感受所以我覺得這個有感的部分你要先在我們公司化之後告訴國人我們在公司化之前我們做了哪些努力公司化之後我們未來的目標\n\n02:39.832 --> 02:51.261\n現階段讓人民有感未來會讓人民更有感那在安全在專業服務在很多的方面我覺得這個是第一個大開大合我們杜董事長要先向國人來宣告\n\n02:52.592 --> 03:14.250\n這是最重要的第二個要談漲不漲價像你講的我們研擬了好幾個方案方案裡面你們的如何計算如何的來定價這個要公開透明而且能夠讓大家可以接受的合理範圍之內所以我一直在講我們推動台鐵公司化最優先的絕對不是在講\n\n03:14.991 --> 03:15.411\n臺鐵公司永續\n\n03:35.840 --> 03:50.108\n對嘛所以我覺得這個部分杜董事長應該今天有機會或是這幾天有機會應該再公開的再宣示而且要告訴國人讓大家能夠對台鐵的公司化是有期待的\n\n03:50.748 --> 04:13.016\n好不好那我就以剛剛我講的營運收入跟服務品質跟提升安全比如說營運收入其實也不是在談說漲價票價漲就會增加你的營運收入不是欸在我們在台鐵公司的話裡面過去在談論的要提升台鐵的營運收入是先從什麼我們台鐵公司有很多的資產活化的可能性\n\n04:14.176 --> 04:32.832\n這些活化利用的可能性如何增加公司的營運跟收入這個才是重點嘛所以我記得我去年12月也有請我們王國材部長去台中會館台中事實上在火車站附近就有一個這個土地的標誌案是正在開始\n\n04:34.033 --> 05:02.227\n那我也希望這個期程可以更進一步因為也需要地方政府的合作我們希望讓車站周邊這個大進化也能夠把土地髒亂現有的一些土地上台鐵資產的問題我們希望能夠改善改善完之後才能夠提升整體這個火車站周遭的這個不管是警官還有台鐵公司的一個資產活化還有你們的收入嘛\n\n05:03.467 --> 05:20.473\n是是不是而且還要跟地方政府合作因為要把他的景觀做到最好包括那附近的交通也很重要所以我認為這個才是台鐵公司化一個最重要的任務之一嘛對不對第二個服務品質才去講到說\n\n05:21.954 --> 05:51.354\n我們的營收裏面還有一個出口鋼資產收入還有一個是什麼我們的商品嘛我們的行銷嘛就很多委員一整個早上來告訴你們說我們可以跟日本跟歐洲的鐵道一起學習互相交流如何提升我們的什麼鐵道文化跟鐵道旅遊整個如何優質化服務如何更優化這個都是大家可以交流也是大家期許什麼台鐵公司化之後可以做到更好\n\n05:53.595 --> 06:11.701\n跟委員報告上一次委員質詢的時候也有提到商品我們回去也有做很多面向的努力包括我們的網站商城我們有給他改設現在不只會員現在外面一般的人都可以進來然後來了解我們商品的銷售\n\n06:12.541 --> 06:18.468\n那這個什麼時候要做是現在就可以做嗎現在已經有了現在你自己再回去你的網站去看還是要綁會員所以你現在跟我講的跟實際上是不一樣的目錄的部分你回去檢討你給我一個書面資料啦\n\n06:27.398 --> 06:43.856\n我第一個我需要知道的是什麼我們公司化之後從我去年質詢到現在我們做了哪些努力我們做了哪些改進我們的多元行銷策略你之前跟部長跟我講的都一樣的一個答案就是說我們要打造一個專業的行銷團隊那這個專業的行銷團隊我們人到位了沒有\n\n06:48.140 --> 07:14.968\n支援到位了沒有預算到位了沒有未來如何要來進行的期程那又要改善精進到什麼程度那讓現在的年輕人覺得台鐵是跟我們沒有距離的讓現在在使用台鐵火車的很多很多不管國內外的觀光客是認為台鐵的服務跟旅遊是一級棒的我覺得這個才是我們公司化的第二個最重要的原因嘛對不對是是這個我們會再努力\n\n07:16.889 --> 07:44.718\n所以我期許除了這個商品之外剛剛講的今天的重點準不準點其實對很多上班上學的民眾這個很重要那如何克服你們給我的報告是說很多是天然災變或是死傷事故的不可控制因素那我們可控的因素有沒有可控制住這個台鐵自己內部的一個自律跟所有的規章的要求包括如何提升準點率是我們可以自己要求的\n\n07:45.638 --> 08:11.229\n杜董事長你總是要告訴大家我們現在的目標是如何提升自己的準點率吧我們準點率的提升除了剛剛講到的這些因素以外最主要還是我們本身可控那包括我們車輛、太舊換新以及我們耗資系統的一個優化跟維護那這個部分我們的確是有投入很大的努力同仁也很努力\n\n08:11.909 --> 08:24.765\n我知道努力之外還要讓民眾有感是不是雖然你告訴我們說你近5年來的準點率是提升的那民眾有沒有感這個你們要能夠掌握你有做過民調嗎\n\n08:26.323 --> 08:44.578\n有沒有在隨時的在這個我們在旅客滿意度調查有對對對旅客滿意度裡面你是不是事後也給我一個書面報告旅客的滿意度對我們的準點率是有沒有感有在調查的項目有在調查項目裡面嘛事後可以有一個書面報告好不好讓我知道一下\n\n08:45.478 --> 09:09.213\n最後的最後因為我只是講到安全因為上次部長有告訴我我們在0403的這個地震之後我們不是只有鐵道周邊的邊坡有落石我們要建立這個監測系統我們現在碰到的一個複合性的一個落石他在鐵道上面有公路公路上面有邊坡邊坡上面的落石落到\n\n09:09.673 --> 09:35.878\n公路了之後又啪啪啪又落到鐵道中間所以呢王國材部長曾經告訴我也回答過我我們未來呢要建立一套系統那杜董事長也曾經跟我講過未來會加強跟公路局的聯繫那我現在就問了我們現在鐵道有做邊坡的這個義務入侵及落實的試警系統公路局也說他有在偵測有在做那你們雙邊有沒有橫向的聯繫有一個系統的勾結\n\n09:37.298 --> 09:55.984\n有有,上屆部長指示以後有,上屆部長指示以後我們有跟公路局那邊,我們就馬上召集會議辦會刊辦會刊,那打算這有什麼期程可以完成,或者是你們要怎麼進行我們局,我們公司內部我們會在一個月以內提出來\n\n09:56.844 --> 09:57.124\n何欣純委員\n\n","segments":[{"start":0.651,"end":4.765,"text":"謝謝昭偉,我們來請胡適跟杜董事長"},{"start":11.041,"end":28.669,"text":"市長好委員你好我聽了一整個早上事實上今天的專案的重點有兩個一個是在於這個漲不漲價一個在於這個準不準點那漲價我看你有回答幾個委員的題目你是說這個520絕對還不會漲價對不對我剛好像有聽到這樣子對不對"},{"start":35.694,"end":41.946,"text":"目前目前台鐵公司做整個漲價的方案研擬在應該會在下半年才會提出來"},{"start":48.149,"end":68.521,"text":"臺鐵公司化我們很支持但是呢我們比較期待能夠看到的是臺鐵公司化之後我們杜董事長能夠跟全體國人提出說我們公司化之後我們未來怎麼樣的專業提升我們的營運收入怎麼專業的提升我們的服務品質怎麼樣的把安全"},{"start":69.321,"end":86.157,"text":"致上了這樣子的一個理念落實我覺得大家想先知道的是這個東西而不是在第一時間點上聽到的是要漲價跟不漲價的問題欸杜董事長為什麼會在公司化之後第一個浮上這個新聞版面跟議題的討論的是漲價的問題"},{"start":89.331,"end":114.671,"text":"跟委員報告的確剛剛委員提到了尤其是確保安全跟提升服務這個是我們當務之急最需要去做的當務之急是這個嘛那怎麼會是在這個公司化之後第一個扶上檯面上讓大家惶惶不安讓民心不穩定不安心的很多上班的很多上學的應該是說每日在使用"},{"start":116.192,"end":136.91,"text":"區間車的鐵道的我們服務的這個大眾那怎麼會第一時間讓他們感受到台鐵公司化之後就是先談漲價的問題我真的很納悶 杜董事長為什麼會是這樣子跟委員報告 不是說先談其實我們早在公司成立之前我們對於安全跟服務我們就有努力在做是"},{"start":138.151,"end":158.591,"text":"這些指標其實我們會在適當時機再跟外界來做說明因為大家應該每天坐車的也都會有感受所以我覺得這個有感的部分你要先在我們公司化之後告訴國人我們在公司化之前我們做了哪些努力公司化之後我們未來的目標"},{"start":159.832,"end":171.261,"text":"現階段讓人民有感未來會讓人民更有感那在安全在專業服務在很多的方面我覺得這個是第一個大開大合我們杜董事長要先向國人來宣告"},{"start":172.592,"end":194.25,"text":"這是最重要的第二個要談漲不漲價像你講的我們研擬了好幾個方案方案裡面你們的如何計算如何的來定價這個要公開透明而且能夠讓大家可以接受的合理範圍之內所以我一直在講我們推動台鐵公司化最優先的絕對不是在講"},{"start":194.991,"end":195.411,"text":"臺鐵公司永續"},{"start":215.84,"end":230.108,"text":"對嘛 所以我覺得這個部分杜董事長應該今天有機會或是這幾天有機會應該再公開的再宣示而且要告訴國人讓大家能夠對台鐵的公司化是有期待的"},{"start":230.748,"end":253.016,"text":"好不好那我就以剛剛我講的營運收入跟服務品質跟提升安全比如說營運收入其實也不是在談說漲價票價漲就會增加你的營運收入不是欸在我們在台鐵公司的話裡面過去在談論的要提升台鐵的營運收入是先從什麼我們台鐵公司有很多的資產活化的可能性"},{"start":254.176,"end":272.832,"text":"這些活化利用的可能性如何增加公司的營運跟收入這個才是重點嘛所以我記得我去年12月也有請我們王國材部長去台中會館台中事實上在火車站附近就有一個這個土地的標誌案是正在開始"},{"start":274.033,"end":302.227,"text":"那我也希望這個期程可以更進一步因為也需要地方政府的合作我們希望讓車站周邊這個大進化也能夠把土地髒亂現有的一些土地上台鐵資產的問題我們希望能夠改善改善完之後才能夠提升整體這個火車站周遭的這個不管是警官還有台鐵公司的一個資產活化還有你們的收入嘛"},{"start":303.467,"end":320.473,"text":"是 是不是而且還要跟地方政府合作因為要把他的景觀做到最好包括那附近的交通也很重要所以我認為這個才是台鐵公司化一個最重要的任務之一嘛對不對第二個服務品質才去講到說"},{"start":321.954,"end":351.354,"text":"我們的營收裏面還有一個出口鋼資產收入還有一個是什麼我們的商品嘛我們的行銷嘛就很多委員一整個早上來告訴你們說我們可以跟日本跟歐洲的鐵道一起學習互相交流如何提升我們的什麼鐵道文化跟鐵道旅遊整個如何優質化服務如何更優化這個都是大家可以交流也是大家期許什麼台鐵公司化之後可以做到更好"},{"start":353.595,"end":371.701,"text":"跟委員報告上一次委員質詢的時候也有提到商品我們回去也有做很多面向的努力包括我們的網站商城我們有給他改設現在不只會員現在外面一般的人都可以進來然後來了解我們商品的銷售"},{"start":372.541,"end":378.468,"text":"那這個什麼時候要做是現在就可以做嗎現在已經有了現在你自己再回去你的網站去看還是要綁會員所以你現在跟我講的跟實際上是不一樣的目錄的部分你回去檢討你給我一個書面資料啦"},{"start":387.398,"end":403.856,"text":"我第一個我需要知道的是什麼我們公司化之後從我去年質詢到現在我們做了哪些努力我們做了哪些改進我們的多元行銷策略你之前跟部長跟我講的都一樣的一個答案就是說我們要打造一個專業的行銷團隊那這個專業的行銷團隊我們人到位了沒有"},{"start":408.14,"end":434.968,"text":"支援到位了沒有預算到位了沒有未來如何要來進行的期程那又要改善精進到什麼程度那讓現在的年輕人覺得台鐵是跟我們沒有距離的讓現在在使用台鐵火車的很多很多不管國內外的觀光客是認為台鐵的服務跟旅遊是一級棒的我覺得這個才是我們公司化的第二個最重要的原因嘛對不對是是這個我們會再努力"},{"start":436.889,"end":464.718,"text":"所以我期許除了這個商品之外剛剛講的今天的重點準不準點其實對很多上班上學的民眾這個很重要那如何克服你們給我的報告是說很多是天然災變或是死傷事故的不可控制因素那我們可控的因素有沒有可控制住這個台鐵自己內部的一個自律跟所有的規章的要求包括如何提升準點率是我們可以自己要求的"},{"start":465.638,"end":491.229,"text":"杜董事長你總是要告訴大家我們現在的目標是如何提升自己的準點率吧我們準點率的提升除了剛剛講到的這些因素以外最主要還是我們本身可控那包括我們車輛、太舊換新以及我們耗資系統的一個優化跟維護那這個部分我們的確是有投入很大的努力同仁也很努力"},{"start":491.909,"end":504.765,"text":"我知道努力之外還要讓民眾有感是不是雖然你告訴我們說你近5年來的準點率是提升的那民眾有沒有感這個你們要能夠掌握你有做過民調嗎"},{"start":506.323,"end":524.578,"text":"有沒有在隨時的在這個我們在旅客滿意度調查有對對對旅客滿意度裡面你是不是事後也給我一個書面報告旅客的滿意度對我們的準點率是有沒有感有在調查的項目有在調查項目裡面嘛事後可以有一個書面報告好不好讓我知道一下"},{"start":525.478,"end":549.213,"text":"最後的最後 因為我只是講到安全 因為上次部長有告訴我我們在0403的這個地震之後 我們不是只有鐵道周邊的邊坡有落石我們要建立這個監測系統 我們現在碰到的一個複合性的一個落石他在鐵道上面有公路 公路上面有邊坡 邊坡上面的落石落到"},{"start":549.673,"end":575.878,"text":"公路了之後又啪啪啪 又落到鐵道中間所以呢 王國材部長曾經告訴我 也回答過我我們未來呢 要建立一套系統那杜董事長也曾經跟我講過 未來會加強跟公路局的聯繫那我現在就問了 我們現在鐵道有做邊坡的這個義務入侵及落實的試警系統公路局也說他有在偵測 有在做 那你們雙邊有沒有橫向的聯繫 有 一個系統的勾結"},{"start":577.298,"end":595.984,"text":"有有,上屆部長指示以後有,上屆部長指示以後我們有跟公路局那邊,我們就馬上召集會議辦會刊辦會刊,那打算這有什麼期程可以完成,或者是你們要怎麼進行我們局,我們公司內部我們會在一個月以內提出來"},{"start":596.844,"end":597.124,"text":"何欣純委員"}]}}}}