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0.954}, {\"word\": \"價\"}, {\"word\": \"金\", \"start\": 490.648, \"end\": 490.668, \"score\": 0.494}, {\"word\": \"謝\"}, {\"word\": \"謝\"}, {\"word\": \"委\", \"start\": 509.213, \"end\": 509.233, \"score\": 0.0}, {\"word\": \"員\"}], \"language\": \"zh\"}","srt":"1\n00:00:04,386 --> 00:00:10,568\n我們先請那個交通部長好請陳部長第一次到這裡質詢這裡陽剛氣好重好部長好我也好謝謝您的咖啡我想好的他這個可以讓你精神好一點我想先我們今天來討論一下這個花東交通的這個問題我想在今年其實我們有很多\n\n2\n00:00:33,094 --> 00:00:53,179\n近幾年有很多天災啦不管是0403的地震也好還有最近很嚴重的颱風那甚至就是豪大雨等等那經常都造成我們的對還有一個就是前幾年發生的這些重大事故我想我剛剛舉的這些例子都是經常造成我們這個\n\n3\n00:00:55,640 --> 00:00:55,660\n蘇花\n\n4\n00:01:22,210 --> 00:01:47,958\n蘇華公路它有這個坍塌問題還有我們沿路這個火車回來的時候往東部開其實它都還是有這個地質地質疏鬆還有這個土石流等等的這些問題所以會造成就是說即便我們火車很勉強的上路行駛了但是呢常常都因為有一些特殊狀況我們火車會誤點我們都要停下來\n\n5\n00:01:49,278 --> 00:02:13,484\n那當然對於民眾來講每次要回去這個回花東的路心裡都毛毛的所以我們會選擇從臺北要回臺東或花林我們會這樣就是選擇西部幹線然後又照南回回來其實最近是有相當多的人選擇這樣的方式特別剛好七八月到九月其實都還有我們原住民的這個重要的例行的祭典\n\n6\n00:02:14,144 --> 00:02:41,916\n好所以這個部分雖然很公平的這個票價計算方式都一樣但是我們回來的這段路卻多花了很長的這個時間還有金錢所以這個部分我不曉得交通部是不是有研議在這種重大的特殊狀況發生的時候有任何的配套措施以及補助來協助我們東部返鄉的民眾\n\n7\n00:02:43,258 --> 00:03:09,353\n報告委員特殊的情況如果是道路中斷的部分我有報告過就是說我們有3個小時啟動的輸運的方案這是輸運的部分但您剛剛在提的是特殊的祭典或者是特殊的活動的部分我們目前沒有做特殊的規劃但您剛剛在講的這個飛航的航班的部分確實現在航班比較少那委員也關心過很多次而且也比較貴貴很多\n\n8\n00:03:10,914 --> 00:03:40,460\n我們正在努力我覺得第一步我們一步一步來第一步先至少讓他禮拜一到禮拜天每一天都要有航班到花蓮的部分這個我們正在努力來做應該10月份這個月份應該就可以我們會盡快來做讓他一到日都有航班往花蓮那台東的部分沒有問題那我知道委員在講的是說希望能夠對票價上面多做一些補貼那這個部分我們也來思考看看看要怎麼做\n\n9\n00:03:40,640 --> 00:04:03,757\n我希望部長我希望你可以就是抓到這個重點就是真的最近我們真的太多包括我自己要跑行程我也不太敢坐火車啊因為第一個我沒有辦法掌控我的時間然後中間又有什麼路況那真的是蠻恐怖的所以所以就是說這一段路不是我們願意要這樣子\n\n10\n00:04:04,958 --> 00:04:29,952\n那所以針對在因應這樣子的狀況的時候這個不是增加航班而已你增加航班對於我們很多的選民來講他負擔是重的你光來回就好幾千塊耶所以這個部分要請你們特別去研議那剩下一點時間我另外關心一下那個淘機的部分那這個淘機的部分呢\n\n11\n00:04:32,674 --> 00:05:00,512\n其實我們有實地的去勘查那因為像比如說以去年的新聞來說淘機的這個國際排名有連四年下滑從13名掉到82名但今年有稍微再往前那其實在所有的檢討很多的原因裡面有一個很重要的關鍵就是在整個機場的服務工作我們是仰賴一群沒有經過完整禮儀教育訓練的保全\n\n12\n00:05:29,502 --> 00:05:29,982\n這個態度上當然是不行的\n\n13\n00:05:57,859 --> 00:06:09,069\n這是很誇張那我們站在就是已經要出關了那總要找一下家人打個電話在哪裡也過來你不可以站在這裡為什麼\n\n14\n00:06:10,336 --> 00:06:33,907\n沒有講原因啊他說我為什麼不能站在這裡他說你站在這裡你就要被罰錢我說你恐嚇嗎這是你們在恐嚇民眾嗎就是這樣子的態度所以我覺得大家我說這樣子的保全的同仁是不是因為穿的那個制服感覺自己很像FBI就可以這樣子去大吼大叫\n\n15\n00:06:34,727 --> 00:06:56,814\n我覺得這樣的心態我是很不能接受那很多民眾也都來跟我們投訴所以這個部分我想這個特別提出來不是穿了制服就很帥就很有威嚴這樣的態度我們一定會要求機場公司要去檢討我覺得其實董事長他很認真我必須要在這裡作證就是說\n\n16\n00:06:58,686 --> 00:07:25,344\n我有反應給董事長他真的就自己換上便服然後再巡視看看到底哪裡有問題但是問題是如果董事長跟這個得標的公司怎麼講他們都不聽的話或者我不曉得這家公司有什麼問題他們這麼有辦法可以都標到這麼大的案子好幾億但是做出來的品質卻是給台灣扣分\n\n17\n00:07:27,080 --> 00:07:45,699\n誰飆到我都沒有意見但是機場是台灣的門面他們的工作其實已經不是說要管人家而是服務的一環所以這個部分要拜託你們要好好的盯一下到這個教育訓練的部分\n\n18\n00:07:52,823 --> 00:08:10,668\n我覺得教育訓練當然一定要加強還有你們可以參考一下這個我覺得農業部他很好他們我們反映之後檢疫的那個部分他們馬上就是如果有問題他們在這個履約上就是看要一定要罰扣一定的金額的價金\n\n19\n00:08:29,213 --> 00:08:29,233\n謝謝委員\n\n","tsv":"start\tend\ttext\n4386\t10568\t我們先請那個交通部長好請陳部長第一次到這裡質詢這裡陽剛氣好重好部長好我也好謝謝您的咖啡我想好的他這個可以讓你精神好一點我想先我們今天來討論一下這個花東交通的這個問題我想在今年其實我們有很多\n33094\t53179\t近幾年有很多天災啦不管是0403的地震也好還有最近很嚴重的颱風那甚至就是豪大雨等等那經常都造成我們的對還有一個就是前幾年發生的這些重大事故我想我剛剛舉的這些例子都是經常造成我們這個\n55640\t55660\t蘇花\n82210\t107958\t蘇華公路它有這個坍塌問題還有我們沿路這個火車回來的時候往東部開其實它都還是有這個地質地質疏鬆還有這個土石流等等的這些問題所以會造成就是說即便我們火車很勉強的上路行駛了但是呢常常都因為有一些特殊狀況我們火車會誤點我們都要停下來\n109278\t133484\t那當然對於民眾來講每次要回去這個回花東的路心裡都毛毛的所以我們會選擇從臺北要回臺東或花林我們會這樣就是選擇西部幹線然後又照南回回來其實最近是有相當多的人選擇這樣的方式特別剛好七八月到九月其實都還有我們原住民的這個重要的例行的祭典\n134144\t161916\t好所以這個部分雖然很公平的這個票價計算方式都一樣但是我們回來的這段路卻多花了很長的這個時間還有金錢所以這個部分我不曉得交通部是不是有研議在這種重大的特殊狀況發生的時候有任何的配套措施以及補助來協助我們東部返鄉的民眾\n163258\t189353\t報告委員特殊的情況如果是道路中斷的部分我有報告過就是說我們有3個小時啟動的輸運的方案這是輸運的部分但您剛剛在提的是特殊的祭典或者是特殊的活動的部分我們目前沒有做特殊的規劃但您剛剛在講的這個飛航的航班的部分確實現在航班比較少那委員也關心過很多次而且也比較貴 貴很多\n190914\t220460\t我們正在努力我覺得第一步我們一步一步來第一步先至少讓他禮拜一到禮拜天每一天都要有航班到花蓮的部分這個我們正在努力來做應該10月份這個月份應該就可以我們會盡快來做讓他一到日都有航班往花蓮那台東的部分沒有問題那我知道委員在講的是說希望能夠對票價上面多做一些補貼那這個部分我們也來思考看看看要怎麼做\n220640\t243757\t我希望部長我希望你可以就是抓到這個重點就是真的最近我們真的太多包括我自己要跑行程我也不太敢坐火車啊因為第一個我沒有辦法掌控我的時間然後中間又有什麼路況那真的是蠻恐怖的所以所以就是說這一段路不是我們願意要這樣子\n244958\t269952\t那所以針對在因應這樣子的狀況的時候這個不是增加航班而已你增加航班對於我們很多的選民來講他負擔是重的你光來回就好幾千塊耶所以這個部分要請你們特別去研議那剩下一點時間我另外關心一下那個淘機的部分那這個淘機的部分呢\n272674\t300512\t其實我們有實地的去勘查那因為像比如說以去年的新聞來說淘機的這個國際排名有連四年下滑從13名掉到82名但今年有稍微再往前那其實在所有的檢討很多的原因裡面有一個很重要的關鍵就是在整個機場的服務工作我們是仰賴一群沒有經過完整禮儀教育訓練的保全\n301613\t328677\t﹚陳瑩\n329502\t329982\t這個態度上當然是不行的\n357859\t369069\t這是很誇張那我們站在就是已經要出關了那總要找一下家人打個電話在哪裡也過來你不可以站在這裡為什麼\n370336\t393907\t沒有講原因啊他說我為什麼不能站在這裡他說你站在這裡你就要被罰錢我說你恐嚇嗎這是你們在恐嚇民眾嗎就是這樣子的態度所以我覺得大家我說這樣子的保全的同仁是不是因為穿的那個制服感覺自己很像FBI就可以這樣子去大吼大叫\n394727\t416814\t我覺得這樣的心態我是很不能接受那很多民眾也都來跟我們投訴所以這個部分我想這個特別提出來不是穿了制服就很帥就很有威嚴這樣的態度我們一定會要求機場公司要去檢討我覺得其實董事長他很認真我必須要在這裡作證就是說\n418686\t445344\t我有反應給董事長他真的就自己換上便服然後再巡視看看到底哪裡有問題但是問題是如果董事長跟這個得標的公司怎麼講他們都不聽的話或者我不曉得這家公司有什麼問題他們這麼有辦法可以都標到這麼大的案子好幾億但是做出來的品質卻是給台灣扣分\n447080\t465699\t誰飆到我都沒有意見但是機場是台灣的門面他們的工作其實已經不是說要管人家而是服務的一環所以這個部分要拜託你們要好好的盯一下到這個教育訓練的部分\n472823\t490668\t我覺得教育訓練當然一定要加強還有你們可以參考一下這個我覺得農業部他很好他們我們反映之後檢疫的那個部分他們馬上就是如果有問題他們在這個履約上就是看要一定要罰扣一定的金額的價金\n491988\t509053\t．瑩\n509213\t509233\t謝謝委員\n","txt":"我們先請那個交通部長好請陳部長第一次到這裡質詢這裡陽剛氣好重好部長好我也好謝謝您的咖啡我想好的他這個可以讓你精神好一點我想先我們今天來討論一下這個花東交通的這個問題我想在今年其實我們有很多\n近幾年有很多天災啦不管是0403的地震也好還有最近很嚴重的颱風那甚至就是豪大雨等等那經常都造成我們的對還有一個就是前幾年發生的這些重大事故我想我剛剛舉的這些例子都是經常造成我們這個\n蘇花\n蘇華公路它有這個坍塌問題還有我們沿路這個火車回來的時候往東部開其實它都還是有這個地質地質疏鬆還有這個土石流等等的這些問題所以會造成就是說即便我們火車很勉強的上路行駛了但是呢常常都因為有一些特殊狀況我們火車會誤點我們都要停下來\n那當然對於民眾來講每次要回去這個回花東的路心裡都毛毛的所以我們會選擇從臺北要回臺東或花林我們會這樣就是選擇西部幹線然後又照南回回來其實最近是有相當多的人選擇這樣的方式特別剛好七八月到九月其實都還有我們原住民的這個重要的例行的祭典\n好所以這個部分雖然很公平的這個票價計算方式都一樣但是我們回來的這段路卻多花了很長的這個時間還有金錢所以這個部分我不曉得交通部是不是有研議在這種重大的特殊狀況發生的時候有任何的配套措施以及補助來協助我們東部返鄉的民眾\n報告委員特殊的情況如果是道路中斷的部分我有報告過就是說我們有3個小時啟動的輸運的方案這是輸運的部分但您剛剛在提的是特殊的祭典或者是特殊的活動的部分我們目前沒有做特殊的規劃但您剛剛在講的這個飛航的航班的部分確實現在航班比較少那委員也關心過很多次而且也比較貴 貴很多\n我們正在努力我覺得第一步我們一步一步來第一步先至少讓他禮拜一到禮拜天每一天都要有航班到花蓮的部分這個我們正在努力來做應該10月份這個月份應該就可以我們會盡快來做讓他一到日都有航班往花蓮那台東的部分沒有問題那我知道委員在講的是說希望能夠對票價上面多做一些補貼那這個部分我們也來思考看看看要怎麼做\n我希望部長我希望你可以就是抓到這個重點就是真的最近我們真的太多包括我自己要跑行程我也不太敢坐火車啊因為第一個我沒有辦法掌控我的時間然後中間又有什麼路況那真的是蠻恐怖的所以所以就是說這一段路不是我們願意要這樣子\n那所以針對在因應這樣子的狀況的時候這個不是增加航班而已你增加航班對於我們很多的選民來講他負擔是重的你光來回就好幾千塊耶所以這個部分要請你們特別去研議那剩下一點時間我另外關心一下那個淘機的部分那這個淘機的部分呢\n其實我們有實地的去勘查那因為像比如說以去年的新聞來說淘機的這個國際排名有連四年下滑從13名掉到82名但今年有稍微再往前那其實在所有的檢討很多的原因裡面有一個很重要的關鍵就是在整個機場的服務工作我們是仰賴一群沒有經過完整禮儀教育訓練的保全\n﹚陳瑩\n這個態度上當然是不行的\n這是很誇張那我們站在就是已經要出關了那總要找一下家人打個電話在哪裡也過來你不可以站在這裡為什麼\n沒有講原因啊他說我為什麼不能站在這裡他說你站在這裡你就要被罰錢我說你恐嚇嗎這是你們在恐嚇民眾嗎就是這樣子的態度所以我覺得大家我說這樣子的保全的同仁是不是因為穿的那個制服感覺自己很像FBI就可以這樣子去大吼大叫\n我覺得這樣的心態我是很不能接受那很多民眾也都來跟我們投訴所以這個部分我想這個特別提出來不是穿了制服就很帥就很有威嚴這樣的態度我們一定會要求機場公司要去檢討我覺得其實董事長他很認真我必須要在這裡作證就是說\n我有反應給董事長他真的就自己換上便服然後再巡視看看到底哪裡有問題但是問題是如果董事長跟這個得標的公司怎麼講他們都不聽的話或者我不曉得這家公司有什麼問題他們這麼有辦法可以都標到這麼大的案子好幾億但是做出來的品質卻是給台灣扣分\n誰飆到我都沒有意見但是機場是台灣的門面他們的工作其實已經不是說要管人家而是服務的一環所以這個部分要拜託你們要好好的盯一下到這個教育訓練的部分\n我覺得教育訓練當然一定要加強還有你們可以參考一下這個我覺得農業部他很好他們我們反映之後檢疫的那個部分他們馬上就是如果有問題他們在這個履約上就是看要一定要罰扣一定的金額的價金\n．瑩\n謝謝委員\n","vtt":"WEBVTT\n\n00:04.386 --> 00:10.568\n我們先請那個交通部長好請陳部長第一次到這裡質詢這裡陽剛氣好重好部長好我也好謝謝您的咖啡我想好的他這個可以讓你精神好一點我想先我們今天來討論一下這個花東交通的這個問題我想在今年其實我們有很多\n\n00:33.094 --> 00:53.179\n近幾年有很多天災啦不管是0403的地震也好還有最近很嚴重的颱風那甚至就是豪大雨等等那經常都造成我們的對還有一個就是前幾年發生的這些重大事故我想我剛剛舉的這些例子都是經常造成我們這個\n\n00:55.640 --> 00:55.660\n蘇花\n\n01:22.210 --> 01:47.958\n蘇華公路它有這個坍塌問題還有我們沿路這個火車回來的時候往東部開其實它都還是有這個地質地質疏鬆還有這個土石流等等的這些問題所以會造成就是說即便我們火車很勉強的上路行駛了但是呢常常都因為有一些特殊狀況我們火車會誤點我們都要停下來\n\n01:49.278 --> 02:13.484\n那當然對於民眾來講每次要回去這個回花東的路心裡都毛毛的所以我們會選擇從臺北要回臺東或花林我們會這樣就是選擇西部幹線然後又照南回回來其實最近是有相當多的人選擇這樣的方式特別剛好七八月到九月其實都還有我們原住民的這個重要的例行的祭典\n\n02:14.144 --> 02:41.916\n好所以這個部分雖然很公平的這個票價計算方式都一樣但是我們回來的這段路卻多花了很長的這個時間還有金錢所以這個部分我不曉得交通部是不是有研議在這種重大的特殊狀況發生的時候有任何的配套措施以及補助來協助我們東部返鄉的民眾\n\n02:43.258 --> 03:09.353\n報告委員特殊的情況如果是道路中斷的部分我有報告過就是說我們有3個小時啟動的輸運的方案這是輸運的部分但您剛剛在提的是特殊的祭典或者是特殊的活動的部分我們目前沒有做特殊的規劃但您剛剛在講的這個飛航的航班的部分確實現在航班比較少那委員也關心過很多次而且也比較貴貴很多\n\n03:10.914 --> 03:40.460\n我們正在努力我覺得第一步我們一步一步來第一步先至少讓他禮拜一到禮拜天每一天都要有航班到花蓮的部分這個我們正在努力來做應該10月份這個月份應該就可以我們會盡快來做讓他一到日都有航班往花蓮那台東的部分沒有問題那我知道委員在講的是說希望能夠對票價上面多做一些補貼那這個部分我們也來思考看看看要怎麼做\n\n03:40.640 --> 04:03.757\n我希望部長我希望你可以就是抓到這個重點就是真的最近我們真的太多包括我自己要跑行程我也不太敢坐火車啊因為第一個我沒有辦法掌控我的時間然後中間又有什麼路況那真的是蠻恐怖的所以所以就是說這一段路不是我們願意要這樣子\n\n04:04.958 --> 04:29.952\n那所以針對在因應這樣子的狀況的時候這個不是增加航班而已你增加航班對於我們很多的選民來講他負擔是重的你光來回就好幾千塊耶所以這個部分要請你們特別去研議那剩下一點時間我另外關心一下那個淘機的部分那這個淘機的部分呢\n\n04:32.674 --> 05:00.512\n其實我們有實地的去勘查那因為像比如說以去年的新聞來說淘機的這個國際排名有連四年下滑從13名掉到82名但今年有稍微再往前那其實在所有的檢討很多的原因裡面有一個很重要的關鍵就是在整個機場的服務工作我們是仰賴一群沒有經過完整禮儀教育訓練的保全\n\n05:29.502 --> 05:29.982\n這個態度上當然是不行的\n\n05:57.859 --> 06:09.069\n這是很誇張那我們站在就是已經要出關了那總要找一下家人打個電話在哪裡也過來你不可以站在這裡為什麼\n\n06:10.336 --> 06:33.907\n沒有講原因啊他說我為什麼不能站在這裡他說你站在這裡你就要被罰錢我說你恐嚇嗎這是你們在恐嚇民眾嗎就是這樣子的態度所以我覺得大家我說這樣子的保全的同仁是不是因為穿的那個制服感覺自己很像FBI就可以這樣子去大吼大叫\n\n06:34.727 --> 06:56.814\n我覺得這樣的心態我是很不能接受那很多民眾也都來跟我們投訴所以這個部分我想這個特別提出來不是穿了制服就很帥就很有威嚴這樣的態度我們一定會要求機場公司要去檢討我覺得其實董事長他很認真我必須要在這裡作證就是說\n\n06:58.686 --> 07:25.344\n我有反應給董事長他真的就自己換上便服然後再巡視看看到底哪裡有問題但是問題是如果董事長跟這個得標的公司怎麼講他們都不聽的話或者我不曉得這家公司有什麼問題他們這麼有辦法可以都標到這麼大的案子好幾億但是做出來的品質卻是給台灣扣分\n\n07:27.080 --> 07:45.699\n誰飆到我都沒有意見但是機場是台灣的門面他們的工作其實已經不是說要管人家而是服務的一環所以這個部分要拜託你們要好好的盯一下到這個教育訓練的部分\n\n07:52.823 --> 08:10.668\n我覺得教育訓練當然一定要加強還有你們可以參考一下這個我覺得農業部他很好他們我們反映之後檢疫的那個部分他們馬上就是如果有問題他們在這個履約上就是看要一定要罰扣一定的金額的價金\n\n08:29.213 --> 08:29.233\n謝謝委員\n\n","segments":[{"start":4.386,"end":10.568,"text":"我們先請那個交通部長好請陳部長第一次到這裡質詢這裡陽剛氣好重好部長好我也好謝謝您的咖啡我想好的他這個可以讓你精神好一點我想先我們今天來討論一下這個花東交通的這個問題我想在今年其實我們有很多"},{"start":33.094,"end":53.179,"text":"近幾年有很多天災啦不管是0403的地震也好還有最近很嚴重的颱風那甚至就是豪大雨等等那經常都造成我們的對還有一個就是前幾年發生的這些重大事故我想我剛剛舉的這些例子都是經常造成我們這個"},{"start":55.64,"end":55.66,"text":"蘇花"},{"start":82.21,"end":107.958,"text":"蘇華公路它有這個坍塌問題還有我們沿路這個火車回來的時候往東部開其實它都還是有這個地質地質疏鬆還有這個土石流等等的這些問題所以會造成就是說即便我們火車很勉強的上路行駛了但是呢常常都因為有一些特殊狀況我們火車會誤點我們都要停下來"},{"start":109.278,"end":133.484,"text":"那當然對於民眾來講每次要回去這個回花東的路心裡都毛毛的所以我們會選擇從臺北要回臺東或花林我們會這樣就是選擇西部幹線然後又照南回回來其實最近是有相當多的人選擇這樣的方式特別剛好七八月到九月其實都還有我們原住民的這個重要的例行的祭典"},{"start":134.144,"end":161.916,"text":"好所以這個部分雖然很公平的這個票價計算方式都一樣但是我們回來的這段路卻多花了很長的這個時間還有金錢所以這個部分我不曉得交通部是不是有研議在這種重大的特殊狀況發生的時候有任何的配套措施以及補助來協助我們東部返鄉的民眾"},{"start":163.258,"end":189.353,"text":"報告委員特殊的情況如果是道路中斷的部分我有報告過就是說我們有3個小時啟動的輸運的方案這是輸運的部分但您剛剛在提的是特殊的祭典或者是特殊的活動的部分我們目前沒有做特殊的規劃但您剛剛在講的這個飛航的航班的部分確實現在航班比較少那委員也關心過很多次而且也比較貴 貴很多"},{"start":190.914,"end":220.46,"text":"我們正在努力我覺得第一步我們一步一步來第一步先至少讓他禮拜一到禮拜天每一天都要有航班到花蓮的部分這個我們正在努力來做應該10月份這個月份應該就可以我們會盡快來做讓他一到日都有航班往花蓮那台東的部分沒有問題那我知道委員在講的是說希望能夠對票價上面多做一些補貼那這個部分我們也來思考看看看要怎麼做"},{"start":220.64,"end":243.757,"text":"我希望部長我希望你可以就是抓到這個重點就是真的最近我們真的太多包括我自己要跑行程我也不太敢坐火車啊因為第一個我沒有辦法掌控我的時間然後中間又有什麼路況那真的是蠻恐怖的所以所以就是說這一段路不是我們願意要這樣子"},{"start":244.958,"end":269.952,"text":"那所以針對在因應這樣子的狀況的時候這個不是增加航班而已你增加航班對於我們很多的選民來講他負擔是重的你光來回就好幾千塊耶所以這個部分要請你們特別去研議那剩下一點時間我另外關心一下那個淘機的部分那這個淘機的部分呢"},{"start":272.674,"end":300.512,"text":"其實我們有實地的去勘查那因為像比如說以去年的新聞來說淘機的這個國際排名有連四年下滑從13名掉到82名但今年有稍微再往前那其實在所有的檢討很多的原因裡面有一個很重要的關鍵就是在整個機場的服務工作我們是仰賴一群沒有經過完整禮儀教育訓練的保全"},{"start":301.613,"end":328.677,"text":"﹚陳瑩"},{"start":329.502,"end":329.982,"text":"這個態度上當然是不行的"},{"start":357.859,"end":369.069,"text":"這是很誇張那我們站在就是已經要出關了那總要找一下家人打個電話在哪裡也過來你不可以站在這裡為什麼"},{"start":370.336,"end":393.907,"text":"沒有講原因啊他說我為什麼不能站在這裡他說你站在這裡你就要被罰錢我說你恐嚇嗎這是你們在恐嚇民眾嗎就是這樣子的態度所以我覺得大家我說這樣子的保全的同仁是不是因為穿的那個制服感覺自己很像FBI就可以這樣子去大吼大叫"},{"start":394.727,"end":416.814,"text":"我覺得這樣的心態我是很不能接受那很多民眾也都來跟我們投訴所以這個部分我想這個特別提出來不是穿了制服就很帥就很有威嚴這樣的態度我們一定會要求機場公司要去檢討我覺得其實董事長他很認真我必須要在這裡作證就是說"},{"start":418.686,"end":445.344,"text":"我有反應給董事長他真的就自己換上便服然後再巡視看看到底哪裡有問題但是問題是如果董事長跟這個得標的公司怎麼講他們都不聽的話或者我不曉得這家公司有什麼問題他們這麼有辦法可以都標到這麼大的案子好幾億但是做出來的品質卻是給台灣扣分"},{"start":447.08,"end":465.699,"text":"誰飆到我都沒有意見但是機場是台灣的門面他們的工作其實已經不是說要管人家而是服務的一環所以這個部分要拜託你們要好好的盯一下到這個教育訓練的部分"},{"start":472.823,"end":490.668,"text":"我覺得教育訓練當然一定要加強還有你們可以參考一下這個我覺得農業部他很好他們我們反映之後檢疫的那個部分他們馬上就是如果有問題他們在這個履約上就是看要一定要罰扣一定的金額的價金"},{"start":491.988,"end":509.053,"text":"．瑩"},{"start":509.213,"end":509.233,"text":"謝謝委員"}]}}},"meet":{"sessionPeriod":2,"sessionTimes":6,"tmpMeeting":null,"committees":[23],"term":11,"id":"委員會-11-2-23-6","title":"第11屆第2會期交通委員會第6次全體委員會議","type":"委員會"},"會議時間":"2024-10-16T09:00:00+08:00","委員發言時間":"15:25:29 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15:34:12","會議名稱":"立法院第11屆第2會期交通委員會第6次全體委員會議（事由：邀請交通部部長陳世凱列席報告業務概況，並備質詢。）","id":155647,"gazette":{"lineno":1494,"blocks":[["陳委員瑩：（15時25分）謝謝召委，我們先請交通部長。"],["主席：請陳部長。"],["陳委員瑩：第一次到這裡質詢，這裡陽剛氣好重。部長好。"],["陳部長世凱：委員好，謝謝您的咖啡。"],["陳委員瑩：好的，這個可以讓你精神好一點。我們今天來討論一下花東交通的問題，我想在今年……其實我們近幾年有很多天災，不管是0403的地震也好，還有最近很嚴重的颱風，甚至是豪大雨等等，還有就是前幾年發生的這些重大事故，我剛剛舉的這些例子都是經常造成我們東部鐵、公路中斷的一些重要原因，當然每當這些事情發生的時候，我們國內飛往花蓮、臺東的航班，大家就趕快去坐飛機，但是航班又很少，時間也不是很理想；像以近期的天災來講，有蘇花公路的坍塌問題，還有火車回來的時候往東部開，沿路其實都還是有地質疏鬆以及土石流等等的這些問題。所以會造成即便火車很勉強地上路行駛了，常常都因為一些特殊狀況火車會誤點，都要停下來，當然對於民眾來講，每次要回花東的路，心裡都毛毛的，所以從臺北要回臺東或花蓮，我們會選擇西部幹線，然後又繞南迴回來，其實最近是有相當多的人選擇這樣的方式，特別剛好7、8月到9月都還有我們原住民重要的例行祭典。所以這個部分雖然很公平地票價計算方式都一樣，但是我們回來的這段路卻多花了很長的時間還有金錢，這個部分我不曉得交通部是不是有研議在這種重大的特殊狀況發生時，有任何的配套措施以及補助來協助我們東部返鄉的民眾？就是有關繞遠路的部分。"],["陳部長世凱：報告委員，特殊的情況，如果是道路中斷的部分我有報告過，就是我們有3個小時啟動的輸運方案，這是輸運的部分，但您剛剛在提的是特殊的祭典或是特殊活動的部分，我們目前沒有做特殊的規劃；但您剛剛在講的飛航航班的部分，確實現在航班比較少，委員也關心過很多次……"],["陳委員瑩：而且也比較貴，貴很多。"],["陳部長世凱：是，我們正在努力，我覺得第一步，我們一步一步來，第一步至少先讓禮拜一到禮拜天每一天都要有航班到花蓮，這個我們正在努力來做，10月份、這個月份應該就可以……我們會儘快來做，讓一到日都有航班往花蓮，至於臺東的部分沒有問題。我知道委員在講的是希望能夠對票價上面多做一些補貼，這個部分我們也來思考看看，看要怎麼協助。"],["陳委員瑩：我希望部長你可以抓到這個重點，真的，最近我們真的太多……包括我自己要跑行程，我也不太敢坐火車，因為第一個，我沒有辦法掌控我的時間，然後中間又有什麼路況，那真的是蠻恐怖的。"],["陳部長世凱：是，最近颱風跟地震確實是造成大家很大的影響。"],["陳委員瑩：因為這一段路不是我們願意要這樣子，所以在因應這樣的狀況時，這不是增加航班而已，你增加航班，對於我們很多的選民來講，負擔是重的，光來回就好幾千塊耶！所以這個部分要請你們特別去研議。"],["陳部長世凱：好。"],["陳委員瑩：剩下一點時間，我另外關心一下桃機的部分，桃機的部分其實我們有實地去勘查，以去年的新聞來說，桃機的國際排名連四年下滑，從13名掉到82名，但今年有稍微再往前了，在很多的檢討原因裡面有一個很重要的關鍵，就是在整個機場服務工作當中，我們是仰賴一群沒有經過完整禮儀教育訓練的保全。我覺得機場是國門，不管是國內的民眾要出國或者是國外的民眾要來臺灣旅遊，大家都是懷著開心的心情，但光是今年我們實地觀察的結果，我去的時候看到一個狀況，不管是在外面的保全或者在裡面檢疫的人員，我們委外都是同一家公司，但是這些人真的都非常沒有禮貌，把民眾當做鴨子在趕，我還親耳聽到、親眼看到：喂，你們快點啦！叫你排隊，你不會是不是？聽不懂國語喔？可以這樣子嗎？"],["陳部長世凱：這個態度當然不行。"],["陳委員瑩：這很誇張！當我們已經要出關了，總要找一下家人、打個電話看看在哪裡，也過來說：你不可以站在這裡！為什麼？沒有講原因啊！我說：我為什麼不能站在這裡？他說：你站在這裡就要被罰錢。我說：你恐嚇嘛，這是你們在恐嚇民眾嗎？就是這樣子的態度。這樣子的保全同仁是不是因為穿那個制服感覺自己很像FBI、就可以這樣子大吼大叫，這樣的心態我很不能接受，很多民眾也都來跟我們投訴，所以這個部分我特別提出來，不是穿著制服就很帥、就很有威嚴。"],["陳部長世凱：這樣的態度我們一定會要求機場公司要去檢討，這個的態度不行，必須要檢討，絕對不行。"],["陳委員瑩：其實董事長他很認真，我必須要在這裡作證，我有反映給董事長，他真的就自己換上便服、巡視看看到底哪裡有問題。但問題是，如果董事長跟這個得標公司怎麼講都不聽的話，或者我不曉得這家公司有什麼問題，他們這麼有辦法、可以都標到這麼大的案子，好幾億，但是做出來的品質卻是給臺灣扣分！誰標到我都沒有意見，但是機場是臺灣的門面，他們的工作其實已經不是要管人家，而是服務的一環，所以這個部分要拜託你們好好盯一下教育訓練的部分。"],["陳部長世凱：好，謝謝委員。"],["陳委員瑩：召委，我30秒就好。我覺得教育訓練當然一定要加強，還有你們可以參考一下，我覺得農業部很好，我們反映檢疫的部分之後，他們馬上……就是在履約上如果有問題，就要罰扣一定金額的價金，或者是其他方式。那你們也要定期做旅客滿意度調查，沒有達到標準就是要扣錢嘛，而且要在機場很明顯的地方讓旅客知道申訴管道在哪裡。"],["陳部長世凱：是！"],["陳委員瑩：那些保全人員自己有很多的標準，他們這些標準也應該要跟你們一樣、要統一嘛，不是他講了就算啊，我還是會隨時去微服出巡一下。"],["陳部長世凱：好，謝謝委員。"],["陳委員瑩：謝謝。"],["主席：謝謝陳瑩委員。","接下來邀請蔡易餘委員，蔡易餘委員、蔡易餘委員，蔡易餘委員不在現場。","接下來邀請黃國昌委員。"]],"agenda":{"page_end":106,"meet_id":"委員會-11-2-23-6","speakers":["陳素月","李昆澤","林沛祥","林國成","許智傑","林俊憲","魯明哲","廖先翔","黃健豪","邱若華","蔡其昌","徐富癸","林德福","黃建賓","李坤城","楊瓊瓔","涂權吉","何欣純","葉元之","廖偉翔","羅廷瑋","陳培瑜","張啓楷","吳宗憲","羅智強","洪孟楷","李柏毅","陳瑩","黃國昌","邱志偉","游顥","麥玉珍","林宜瑾","劉建國","王鴻薇","傅崐萁"],"page_start":1,"meetingDate":["2024-10-16"],"gazette_id":"1138501","agenda_lcidc_ids":["1138501_00002"],"meet_name":"立法院第11屆第2會期交通委員會第6次全體委員會議紀錄","content":"邀請交通部部長陳世凱列席報告業務概況，並備質詢","agenda_id":"1138501_00001"}}}