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\"score\": 0.917}, {\"word\": \"個\"}, {\"word\": \"部\", \"start\": 633.058, \"end\": 633.318, \"score\": 0.999}, {\"word\": \"分\", \"start\": 633.318, \"end\": 633.658, \"score\": 0.967}, {\"word\": \"好\", \"start\": 633.658, \"end\": 633.678, \"score\": 0.024}, {\"word\": \",\"}, {\"word\": \"謝\"}, {\"word\": \"謝\"}], \"language\": \"zh\"}","srt":"1\n00:00:03,032 --> 00:00:09,934\n謝謝主席請主席邀請部長還有何局長還有桃機公司楊董事長楊董事長部長早安我們知道這個桃機桃園機場是我們國家的很重要的一個門戶所以我們也知道桃機公司都有參與這個國際機場的一個評比\n\n2\n00:00:31,101 --> 00:00:34,423\n主要我們參加的兩個組織就是國際機場協會的全球機場服務品質調查還有英國航空公司Skytrax全球百大機場的評比我們看到在\n\n3\n00:00:49,471 --> 00:00:52,732\n就是國際機場協會的全球機場服務品質調查裡面它的滿分是5分那在這連續的5年我們的這個評比幾乎都是比較穩定的那可是我們看到這個全球百大機場的排名從108年一直到這個112年是逐步下滑而且是下滑\n\n4\n00:01:10,476 --> 00:01:10,897\n中華航空局局長\n\n5\n00:01:25,634 --> 00:01:43,577\n對我們整個機場服務的一個品質當然是有一點的鼓勵可是我們也是希望就是說桃機公司在這邊應該還有很大的一個努力的空間那我先想請教一下部長就是說對這個整個桃園機場那個服務品質的部分你有什麼看法或想法\n\n6\n00:01:43,997 --> 00:02:12,628\n報告委員桃機公司其實都很努力不過我看這個數字上面從108年到113年我們現在是66名那雖然比前兩年有進步但我覺得這個進步的速度不夠快那也大概不一定能夠符合國人的需求跟想法所以我們在想說這個未來三行下如果建制完成之後那包含整個人力進駐完備之後可不可以讓我們的整體的這個機場的服務能夠再更優化\n\n7\n00:02:13,528 --> 00:02:38,849\n這個部分我覺得桃機公司現在正在做努力也就是說第三航廈雖然還沒建制完成但是前置的作業他們目前都正在準備那現在雖然是只有一、二航廈不過一、二航廈目前的服務品質能不能在新航廈完成之前先優化這個部分其實我覺得桃機公司應該要花更多的心思下去思考以現在的狀況看怎麼讓它更優化那三航廈起來之後那是三航廈之後的事\n\n8\n00:02:39,700 --> 00:03:00,511\n對部長說的沒錯了因為第3行下畢竟還要到2027年才會完工那到底是不是能夠如期還不曉得所以在第1、第2行下的一個優化我覺得是非常重要的而且是刻不容緩那我們也看到就是說我們這個機場目前也有就是推動這個智慧機場就是自助行李托運的設備\n\n9\n00:03:02,112 --> 00:03:25,454\n使用可是我覺得這個也是一個時代的一個需求這也是剛剛部長所說的優化的一個部分可是我們看到就是說有關自助行李的推運其實這個在其他國外就是外國的很多國際機場事實上也都是運用很普及的那我們看到其實我們國內在這個部分使用率卻是偏低的\n\n10\n00:03:25,854 --> 00:03:25,934\n報告委員其實這個自動\n\n11\n00:03:41,954 --> 00:04:09,916\n自助的行李托運可以加快整個機場運作的速度那過去的平均是大概4%而已其實相當的低那今年已經上升到8%不過還是你上面的標題是一樣的還是極低啦還是極低那這個部分除了盡量宣導之外就是航空公司的配合可能我們也要加強跟航空公司這邊來溝通怎麼樣鼓勵他們的這個旅客願意來用這個自助行李托運的這個部分那是不是董事長要不要補充一下\n\n12\n00:04:10,657 --> 00:04:38,814\n董事長補充一下正如剛剛委員提到的還有很大的成長空間對進步空間那臺灣的旅客有個特性就是我們的團客特別多是那團客的部分的資助行李托運就要看他的這個促銷或者是我們的鼓勵措施那航空公司或者是旅行社是一個相當的重要的一個協助的單位那這個部分我們會繼續努力那剛剛部長已經特別提到從去年開始使用有獎勵措施以後從4.7的\n\n13\n00:04:40,655 --> 00:04:47,926\n百分比提升到10月份今年到10月份是8.1%左右但是這個幅度還會再增加所以我們會繼續努力\n\n14\n00:04:49,164 --> 00:04:59,710\n是好我想我們每一個人的那個經驗都一樣就是最不喜歡排隊所以你如果等到我覺得是說不管是掛行李或者是在通關的時候露出鏡的時候大排長龍我想都會讓民眾覺得不耐煩所以我覺得說在每一個環節加快這個處理一個程序我覺得這個讓\n\n15\n00:05:11,777 --> 00:05:36,863\n這個乘客就是旅客的感受是很大的所以那我們也知道就是說其實在整個評比的項目裡面我想這個楊董事長應該也很清楚就是包括登機手續或者抵達轉機購物安檢入出境登機所有的程序每個環節我想這個都是我們需要再去好好再做一個就是檢視看是不是還有可以再改進\n\n16\n00:05:37,583 --> 00:05:38,404\n國際機場協會也有建立機場探認證計畫\n\n17\n00:05:55,989 --> 00:06:22,378\n目前還沒有進入到未來的這個標準項目裡面去不過桃園機場在探盤查探認證的努力我們已經開始好幾年那到目前為止已經把機場裡面的這個探盤查我們做到了第三階段的探盤查現在今年正在做第四階段那個代表的意義是說我們自己的排碳量之外在機場服務共同服務共同會用這個場域裡面的排碳量或者是我們的員工進出的交通系統\n\n18\n00:06:23,238 --> 00:06:42,412\n使用的這種交通工具它也有碳排量所以我們整個機場裡面的共同使用機場或者是服務的這些單位我們一起在努力當中那希望在未來的新規範出來之前我們已經做好了準備是好我們也要事先做好準備了那我們也看到就是說在114年度我們也有針對剛剛楊董事長所說的第4個階段第4期的一個機場認證計畫有編列所需的一個經費\n\n19\n00:06:52,279 --> 00:06:53,200\n本席想關心一下有關第三寒夏的工程進度問題\n\n20\n00:07:10,931 --> 00:07:34,246\n因為我有關心就是這個第三航廈就是有關未來在跟第三航廈一二跟三的這個之間的旅客的一個接駁的這樣子的一個方式目前我們是採用就是自駕電動巴士的這個系統那這個也已經招標發包出去了\n\n21\n00:07:34,926 --> 00:07:54,088\n那我們看到就是說目前得標的廠商是承運公司可是在得標之後目前你更換他的就是合作的這個分包廠商就是李立公司那我不曉得說這樣子的程序合法嗎是不是請部長回覆一下\n\n22\n00:07:55,477 --> 00:08:20,676\n這個其實桃機公司都已經在研議當中也都在了解整個過程那包含魯昭偉之前也都有提到這個案子那這個部分我們現在積極正在處理當中下個禮拜應該會做一個決定這個部分目前承運公司已經正式提出要求那桃機公司收到這個我們在處理當中按照合約的規定與法律的規定來處理\n\n23\n00:08:22,290 --> 00:08:45,673\n是那目前我們還沒有同意他變更就對了沒有沒有沒有這個沒有同意他好因為就本席所看到的資料裡面就是這個工程會的說明就是按照採購法第36條第一項的話他是不能夠更換的嘛是不是那如果是按照第二項的話就是說這個原更換的新廠商如果優於\n\n24\n00:08:46,594 --> 00:09:00,740\n原來的這個分包廠商是可以更換的嗎這是例外嗎是不是那當然就是說這個部分也有賴這個你們主管機關跟專業的機關去審核到底他要更換的\n\n25\n00:09:01,620 --> 00:09:07,205\n有關自家電動巴士接駁系統我們在不管是監理法規或者是配套措施是不是都已經完備了是不是請部長說明一下\n\n26\n00:09:28,653 --> 00:09:56,005\n機場公司的這個自駕車的系統它是在一個封閉系統裡面所以跟相關的其他的建立法規它有不一樣的這個使用場域的這個限制我們比較安全那是沒有問題這點在技術上面是不是問題那我們現在遭遇到的困難已經在處理當中那現在會不會因為這樣子的一個處理影響到第三航廈未來的使用這點我們會特別注意而且會有一個配套備案會先準備好\n\n27\n00:09:56,745 --> 00:10:07,134\n至於說合約處理的部分我們按照採購法的規定來處理目前這個承運公司也向公務工程委會提出了申請要求調處那目前工程會也在處理當中\n\n28\n00:10:08,456 --> 00:10:33,678\n是,就是因為這個國際機場真的就是國家的門面那未來就是不管是國內旅客、國外旅客那在這個接駁的這個過程當中我們真的希望就是說這個安全性我們一定要非常的一個重視所以這個技術上的一個成熟度或者是不是有實際的一個時機我覺得這個都是非常重要要去考量的一個部分好,謝謝\n\n","tsv":"start\tend\ttext\n3032\t9934\t謝謝主席請主席邀請部長還有何局長還有桃機公司楊董事長楊董事長部長早安我們知道這個桃機桃園機場是我們國家的很重要的一個門戶所以我們也知道桃機公司都有參與這個國際機場的一個評比\n31101\t34423\t主要我們參加的兩個組織就是國際機場協會的全球機場服務品質調查還有英國航空公司Skytrax全球百大機場的評比我們看到在\n49471\t52732\t就是國際機場協會的全球機場服務品質調查裡面它的滿分是5分那在這連續的5年我們的這個評比幾乎都是比較穩定的那可是我們看到這個全球百大機場的排名從108年一直到這個112年是逐步下滑而且是下滑\n70476\t70897\t中華航空局局長\n85634\t103577\t對我們整個機場服務的一個品質當然是有一點的鼓勵可是我們也是希望就是說桃機公司在這邊應該還有很大的一個努力的空間那我先想請教一下部長就是說對這個整個桃園機場那個服務品質的部分你有什麼看法或想法\n103997\t132628\t報告委員 桃機公司其實都很努力不過我看這個數字上面從108年到113年我們現在是66名那雖然比前兩年有進步但我覺得這個進步的速度不夠快那也大概不一定能夠符合國人的需求跟想法所以我們在想說這個未來三行下如果建制完成之後那包含整個人力進駐完備之後可不可以讓我們的整體的這個機場的服務能夠再更優化\n133528\t158849\t這個部分我覺得桃機公司現在正在做努力也就是說第三航廈雖然還沒建制完成但是前置的作業他們目前都正在準備那現在雖然是只有一、二航廈不過一、二航廈目前的服務品質能不能在新航廈完成之前先優化這個部分其實我覺得桃機公司應該要花更多的心思下去思考以現在的狀況看怎麼讓它更優化那三航廈起來之後那是三航廈之後的事\n159700\t180511\t對部長說的沒錯了因為第3行下畢竟還要到2027年才會完工那到底是不是能夠如期還不曉得所以在第1、第2行下的一個優化我覺得是非常重要的而且是刻不容緩那我們也看到就是說我們這個機場目前也有就是推動這個智慧機場就是自助行李托運的設備\n182112\t205454\t使用可是我覺得這個也是一個時代的一個需求這也是剛剛部長所說的優化的一個部分可是我們看到就是說有關自助行李的推運其實這個在其他國外就是外國的很多國際機場事實上也都是運用很普及的那我們看到其實我們國內在這個部分使用率卻是偏低的\n205854\t205934\t報告委員其實這個自動\n221954\t249916\t自助的行李托運可以加快整個機場運作的速度那過去的平均是大概4%而已其實相當的低那今年已經上升到8%不過還是你上面的標題是一樣的還是極低啦還是極低那這個部分除了盡量宣導之外就是航空公司的配合可能我們也要加強跟航空公司這邊來溝通怎麼樣鼓勵他們的這個旅客願意來用這個自助行李托運的這個部分那是不是董事長要不要補充一下\n250657\t278814\t董事長補充一下正如剛剛委員提到的還有很大的成長空間對進步空間那臺灣的旅客有個特性就是我們的團客特別多是那團客的部分的資助行李托運就要看他的這個促銷或者是我們的鼓勵措施那航空公司或者是旅行社是一個相當的重要的一個協助的單位那這個部分我們會繼續努力那剛剛部長已經特別提到從去年開始使用有獎勵措施以後從4.7的\n280655\t287926\t百分比提升到10月份今年到10月份是8.1%左右但是這個幅度還會再增加所以我們會繼續努力\n289164\t299710\t是好我想我們每一個人的那個經驗都一樣就是最不喜歡排隊所以你如果等到我覺得是說不管是掛行李或者是在通關的時候露出鏡的時候大排長龍我想都會讓民眾覺得不耐煩所以我覺得說在每一個環節加快這個處理一個程序我覺得這個讓\n311777\t336863\t這個乘客就是旅客的感受是很大的所以那我們也知道就是說其實在整個評比的項目裡面我想這個楊董事長應該也很清楚就是包括登機手續或者抵達轉機購物安檢入出境登機所有的程序每個環節我想這個都是我們需要再去好好再做一個就是檢視看是不是還有可以再改進\n337583\t338404\t國際機場協會也有建立機場探認證計畫\n355989\t382378\t目前還沒有進入到未來的這個標準項目裡面去不過桃園機場在探盤查探認證的努力我們已經開始好幾年那到目前為止已經把機場裡面的這個探盤查我們做到了第三階段的探盤查現在今年正在做第四階段那個代表的意義是說我們自己的排碳量之外在機場服務共同服務共同會用這個場域裡面的排碳量或者是我們的員工進出的交通系統\n383238\t402412\t使用的這種交通工具它也有碳排量所以我們整個機場裡面的共同使用機場或者是服務的這些單位我們一起在努力當中那希望在未來的新規範出來之前我們已經做好了準備是好我們也要事先做好準備了那我們也看到就是說在114年度我們也有針對剛剛楊董事長所說的第4個階段第4期的一個機場認證計畫有編列所需的一個經費\n412279\t413200\t本席想關心一下有關第三寒夏的工程進度問題\n430931\t454246\t因為我有關心就是這個第三航廈就是有關未來在跟第三航廈一二跟三的這個之間的旅客的一個接駁的這樣子的一個方式目前我們是採用就是自駕電動巴士的這個系統那這個也已經招標發包出去了\n454926\t474088\t那我們看到就是說目前得標的廠商是承運公司可是在得標之後目前你更換他的就是合作的這個分包廠商就是李立公司那我不曉得說這樣子的程序合法嗎是不是請部長回覆一下\n475477\t500676\t這個其實桃機公司都已經在研議當中也都在了解整個過程那包含魯昭偉之前也都有提到這個案子那這個部分我們現在積極正在處理當中下個禮拜應該會做一個決定這個部分目前承運公司已經正式提出要求那桃機公司收到這個我們在處理當中按照合約的規定與法律的規定來處理\n502290\t525673\t是那目前我們還沒有同意他變更就對了沒有沒有沒有這個沒有同意他好因為就本席所看到的資料裡面就是這個工程會的說明就是按照採購法第36條第一項的話他是不能夠更換的嘛是不是那如果是按照第二項的話就是說這個原更換的新廠商如果優於\n526594\t540740\t原來的這個分包廠商是可以更換的嗎這是例外嗎是不是那當然就是說這個部分也有賴這個你們主管機關跟專業的機關去審核到底他要更換的\n541620\t547205\t有關自家電動巴士接駁系統我們在不管是監理法規或者是配套措施是不是都已經完備了是不是請部長說明一下\n568653\t596005\t機場公司的這個自駕車的系統它是在一個封閉系統裡面所以跟相關的其他的建立法規它有不一樣的這個使用場域的這個限制我們比較安全那是沒有問題這點在技術上面是不是問題那我們現在遭遇到的困難已經在處理當中那現在會不會因為這樣子的一個處理影響到第三航廈未來的使用這點我們會特別注意而且會有一個配套備案會先準備好\n596745\t607134\t至於說合約處理的部分我們按照採購法的規定來處理目前這個承運公司也向公務工程委會提出了申請要求調處那目前工程會也在處理當中\n608456\t633678\t是,就是因為這個國際機場真的就是國家的門面那未來就是不管是國內旅客、國外旅客那在這個接駁的這個過程當中我們真的希望就是說這個安全性我們一定要非常的一個重視所以這個技術上的一個成熟度或者是不是有實際的一個時機我覺得這個都是非常重要要去考量的一個部分好,謝謝\n","txt":"謝謝主席請主席邀請部長還有何局長還有桃機公司楊董事長楊董事長部長早安我們知道這個桃機桃園機場是我們國家的很重要的一個門戶所以我們也知道桃機公司都有參與這個國際機場的一個評比\n主要我們參加的兩個組織就是國際機場協會的全球機場服務品質調查還有英國航空公司Skytrax全球百大機場的評比我們看到在\n就是國際機場協會的全球機場服務品質調查裡面它的滿分是5分那在這連續的5年我們的這個評比幾乎都是比較穩定的那可是我們看到這個全球百大機場的排名從108年一直到這個112年是逐步下滑而且是下滑\n中華航空局局長\n對我們整個機場服務的一個品質當然是有一點的鼓勵可是我們也是希望就是說桃機公司在這邊應該還有很大的一個努力的空間那我先想請教一下部長就是說對這個整個桃園機場那個服務品質的部分你有什麼看法或想法\n報告委員 桃機公司其實都很努力不過我看這個數字上面從108年到113年我們現在是66名那雖然比前兩年有進步但我覺得這個進步的速度不夠快那也大概不一定能夠符合國人的需求跟想法所以我們在想說這個未來三行下如果建制完成之後那包含整個人力進駐完備之後可不可以讓我們的整體的這個機場的服務能夠再更優化\n這個部分我覺得桃機公司現在正在做努力也就是說第三航廈雖然還沒建制完成但是前置的作業他們目前都正在準備那現在雖然是只有一、二航廈不過一、二航廈目前的服務品質能不能在新航廈完成之前先優化這個部分其實我覺得桃機公司應該要花更多的心思下去思考以現在的狀況看怎麼讓它更優化那三航廈起來之後那是三航廈之後的事\n對部長說的沒錯了因為第3行下畢竟還要到2027年才會完工那到底是不是能夠如期還不曉得所以在第1、第2行下的一個優化我覺得是非常重要的而且是刻不容緩那我們也看到就是說我們這個機場目前也有就是推動這個智慧機場就是自助行李托運的設備\n使用可是我覺得這個也是一個時代的一個需求這也是剛剛部長所說的優化的一個部分可是我們看到就是說有關自助行李的推運其實這個在其他國外就是外國的很多國際機場事實上也都是運用很普及的那我們看到其實我們國內在這個部分使用率卻是偏低的\n報告委員其實這個自動\n自助的行李托運可以加快整個機場運作的速度那過去的平均是大概4%而已其實相當的低那今年已經上升到8%不過還是你上面的標題是一樣的還是極低啦還是極低那這個部分除了盡量宣導之外就是航空公司的配合可能我們也要加強跟航空公司這邊來溝通怎麼樣鼓勵他們的這個旅客願意來用這個自助行李托運的這個部分那是不是董事長要不要補充一下\n董事長補充一下正如剛剛委員提到的還有很大的成長空間對進步空間那臺灣的旅客有個特性就是我們的團客特別多是那團客的部分的資助行李托運就要看他的這個促銷或者是我們的鼓勵措施那航空公司或者是旅行社是一個相當的重要的一個協助的單位那這個部分我們會繼續努力那剛剛部長已經特別提到從去年開始使用有獎勵措施以後從4.7的\n百分比提升到10月份今年到10月份是8.1%左右但是這個幅度還會再增加所以我們會繼續努力\n是好我想我們每一個人的那個經驗都一樣就是最不喜歡排隊所以你如果等到我覺得是說不管是掛行李或者是在通關的時候露出鏡的時候大排長龍我想都會讓民眾覺得不耐煩所以我覺得說在每一個環節加快這個處理一個程序我覺得這個讓\n這個乘客就是旅客的感受是很大的所以那我們也知道就是說其實在整個評比的項目裡面我想這個楊董事長應該也很清楚就是包括登機手續或者抵達轉機購物安檢入出境登機所有的程序每個環節我想這個都是我們需要再去好好再做一個就是檢視看是不是還有可以再改進\n國際機場協會也有建立機場探認證計畫\n目前還沒有進入到未來的這個標準項目裡面去不過桃園機場在探盤查探認證的努力我們已經開始好幾年那到目前為止已經把機場裡面的這個探盤查我們做到了第三階段的探盤查現在今年正在做第四階段那個代表的意義是說我們自己的排碳量之外在機場服務共同服務共同會用這個場域裡面的排碳量或者是我們的員工進出的交通系統\n使用的這種交通工具它也有碳排量所以我們整個機場裡面的共同使用機場或者是服務的這些單位我們一起在努力當中那希望在未來的新規範出來之前我們已經做好了準備是好我們也要事先做好準備了那我們也看到就是說在114年度我們也有針對剛剛楊董事長所說的第4個階段第4期的一個機場認證計畫有編列所需的一個經費\n本席想關心一下有關第三寒夏的工程進度問題\n因為我有關心就是這個第三航廈就是有關未來在跟第三航廈一二跟三的這個之間的旅客的一個接駁的這樣子的一個方式目前我們是採用就是自駕電動巴士的這個系統那這個也已經招標發包出去了\n那我們看到就是說目前得標的廠商是承運公司可是在得標之後目前你更換他的就是合作的這個分包廠商就是李立公司那我不曉得說這樣子的程序合法嗎是不是請部長回覆一下\n這個其實桃機公司都已經在研議當中也都在了解整個過程那包含魯昭偉之前也都有提到這個案子那這個部分我們現在積極正在處理當中下個禮拜應該會做一個決定這個部分目前承運公司已經正式提出要求那桃機公司收到這個我們在處理當中按照合約的規定與法律的規定來處理\n是那目前我們還沒有同意他變更就對了沒有沒有沒有這個沒有同意他好因為就本席所看到的資料裡面就是這個工程會的說明就是按照採購法第36條第一項的話他是不能夠更換的嘛是不是那如果是按照第二項的話就是說這個原更換的新廠商如果優於\n原來的這個分包廠商是可以更換的嗎這是例外嗎是不是那當然就是說這個部分也有賴這個你們主管機關跟專業的機關去審核到底他要更換的\n有關自家電動巴士接駁系統我們在不管是監理法規或者是配套措施是不是都已經完備了是不是請部長說明一下\n機場公司的這個自駕車的系統它是在一個封閉系統裡面所以跟相關的其他的建立法規它有不一樣的這個使用場域的這個限制我們比較安全那是沒有問題這點在技術上面是不是問題那我們現在遭遇到的困難已經在處理當中那現在會不會因為這樣子的一個處理影響到第三航廈未來的使用這點我們會特別注意而且會有一個配套備案會先準備好\n至於說合約處理的部分我們按照採購法的規定來處理目前這個承運公司也向公務工程委會提出了申請要求調處那目前工程會也在處理當中\n是,就是因為這個國際機場真的就是國家的門面那未來就是不管是國內旅客、國外旅客那在這個接駁的這個過程當中我們真的希望就是說這個安全性我們一定要非常的一個重視所以這個技術上的一個成熟度或者是不是有實際的一個時機我覺得這個都是非常重要要去考量的一個部分好,謝謝\n","vtt":"WEBVTT\n\n00:03.032 --> 00:09.934\n謝謝主席請主席邀請部長還有何局長還有桃機公司楊董事長楊董事長部長早安我們知道這個桃機桃園機場是我們國家的很重要的一個門戶所以我們也知道桃機公司都有參與這個國際機場的一個評比\n\n00:31.101 --> 00:34.423\n主要我們參加的兩個組織就是國際機場協會的全球機場服務品質調查還有英國航空公司Skytrax全球百大機場的評比我們看到在\n\n00:49.471 --> 00:52.732\n就是國際機場協會的全球機場服務品質調查裡面它的滿分是5分那在這連續的5年我們的這個評比幾乎都是比較穩定的那可是我們看到這個全球百大機場的排名從108年一直到這個112年是逐步下滑而且是下滑\n\n01:10.476 --> 01:10.897\n中華航空局局長\n\n01:25.634 --> 01:43.577\n對我們整個機場服務的一個品質當然是有一點的鼓勵可是我們也是希望就是說桃機公司在這邊應該還有很大的一個努力的空間那我先想請教一下部長就是說對這個整個桃園機場那個服務品質的部分你有什麼看法或想法\n\n01:43.997 --> 02:12.628\n報告委員桃機公司其實都很努力不過我看這個數字上面從108年到113年我們現在是66名那雖然比前兩年有進步但我覺得這個進步的速度不夠快那也大概不一定能夠符合國人的需求跟想法所以我們在想說這個未來三行下如果建制完成之後那包含整個人力進駐完備之後可不可以讓我們的整體的這個機場的服務能夠再更優化\n\n02:13.528 --> 02:38.849\n這個部分我覺得桃機公司現在正在做努力也就是說第三航廈雖然還沒建制完成但是前置的作業他們目前都正在準備那現在雖然是只有一、二航廈不過一、二航廈目前的服務品質能不能在新航廈完成之前先優化這個部分其實我覺得桃機公司應該要花更多的心思下去思考以現在的狀況看怎麼讓它更優化那三航廈起來之後那是三航廈之後的事\n\n02:39.700 --> 03:00.511\n對部長說的沒錯了因為第3行下畢竟還要到2027年才會完工那到底是不是能夠如期還不曉得所以在第1、第2行下的一個優化我覺得是非常重要的而且是刻不容緩那我們也看到就是說我們這個機場目前也有就是推動這個智慧機場就是自助行李托運的設備\n\n03:02.112 --> 03:25.454\n使用可是我覺得這個也是一個時代的一個需求這也是剛剛部長所說的優化的一個部分可是我們看到就是說有關自助行李的推運其實這個在其他國外就是外國的很多國際機場事實上也都是運用很普及的那我們看到其實我們國內在這個部分使用率卻是偏低的\n\n03:25.854 --> 03:25.934\n報告委員其實這個自動\n\n03:41.954 --> 04:09.916\n自助的行李托運可以加快整個機場運作的速度那過去的平均是大概4%而已其實相當的低那今年已經上升到8%不過還是你上面的標題是一樣的還是極低啦還是極低那這個部分除了盡量宣導之外就是航空公司的配合可能我們也要加強跟航空公司這邊來溝通怎麼樣鼓勵他們的這個旅客願意來用這個自助行李托運的這個部分那是不是董事長要不要補充一下\n\n04:10.657 --> 04:38.814\n董事長補充一下正如剛剛委員提到的還有很大的成長空間對進步空間那臺灣的旅客有個特性就是我們的團客特別多是那團客的部分的資助行李托運就要看他的這個促銷或者是我們的鼓勵措施那航空公司或者是旅行社是一個相當的重要的一個協助的單位那這個部分我們會繼續努力那剛剛部長已經特別提到從去年開始使用有獎勵措施以後從4.7的\n\n04:40.655 --> 04:47.926\n百分比提升到10月份今年到10月份是8.1%左右但是這個幅度還會再增加所以我們會繼續努力\n\n04:49.164 --> 04:59.710\n是好我想我們每一個人的那個經驗都一樣就是最不喜歡排隊所以你如果等到我覺得是說不管是掛行李或者是在通關的時候露出鏡的時候大排長龍我想都會讓民眾覺得不耐煩所以我覺得說在每一個環節加快這個處理一個程序我覺得這個讓\n\n05:11.777 --> 05:36.863\n這個乘客就是旅客的感受是很大的所以那我們也知道就是說其實在整個評比的項目裡面我想這個楊董事長應該也很清楚就是包括登機手續或者抵達轉機購物安檢入出境登機所有的程序每個環節我想這個都是我們需要再去好好再做一個就是檢視看是不是還有可以再改進\n\n05:37.583 --> 05:38.404\n國際機場協會也有建立機場探認證計畫\n\n05:55.989 --> 06:22.378\n目前還沒有進入到未來的這個標準項目裡面去不過桃園機場在探盤查探認證的努力我們已經開始好幾年那到目前為止已經把機場裡面的這個探盤查我們做到了第三階段的探盤查現在今年正在做第四階段那個代表的意義是說我們自己的排碳量之外在機場服務共同服務共同會用這個場域裡面的排碳量或者是我們的員工進出的交通系統\n\n06:23.238 --> 06:42.412\n使用的這種交通工具它也有碳排量所以我們整個機場裡面的共同使用機場或者是服務的這些單位我們一起在努力當中那希望在未來的新規範出來之前我們已經做好了準備是好我們也要事先做好準備了那我們也看到就是說在114年度我們也有針對剛剛楊董事長所說的第4個階段第4期的一個機場認證計畫有編列所需的一個經費\n\n06:52.279 --> 06:53.200\n本席想關心一下有關第三寒夏的工程進度問題\n\n07:10.931 --> 07:34.246\n因為我有關心就是這個第三航廈就是有關未來在跟第三航廈一二跟三的這個之間的旅客的一個接駁的這樣子的一個方式目前我們是採用就是自駕電動巴士的這個系統那這個也已經招標發包出去了\n\n07:34.926 --> 07:54.088\n那我們看到就是說目前得標的廠商是承運公司可是在得標之後目前你更換他的就是合作的這個分包廠商就是李立公司那我不曉得說這樣子的程序合法嗎是不是請部長回覆一下\n\n07:55.477 --> 08:20.676\n這個其實桃機公司都已經在研議當中也都在了解整個過程那包含魯昭偉之前也都有提到這個案子那這個部分我們現在積極正在處理當中下個禮拜應該會做一個決定這個部分目前承運公司已經正式提出要求那桃機公司收到這個我們在處理當中按照合約的規定與法律的規定來處理\n\n08:22.290 --> 08:45.673\n是那目前我們還沒有同意他變更就對了沒有沒有沒有這個沒有同意他好因為就本席所看到的資料裡面就是這個工程會的說明就是按照採購法第36條第一項的話他是不能夠更換的嘛是不是那如果是按照第二項的話就是說這個原更換的新廠商如果優於\n\n08:46.594 --> 09:00.740\n原來的這個分包廠商是可以更換的嗎這是例外嗎是不是那當然就是說這個部分也有賴這個你們主管機關跟專業的機關去審核到底他要更換的\n\n09:01.620 --> 09:07.205\n有關自家電動巴士接駁系統我們在不管是監理法規或者是配套措施是不是都已經完備了是不是請部長說明一下\n\n09:28.653 --> 09:56.005\n機場公司的這個自駕車的系統它是在一個封閉系統裡面所以跟相關的其他的建立法規它有不一樣的這個使用場域的這個限制我們比較安全那是沒有問題這點在技術上面是不是問題那我們現在遭遇到的困難已經在處理當中那現在會不會因為這樣子的一個處理影響到第三航廈未來的使用這點我們會特別注意而且會有一個配套備案會先準備好\n\n09:56.745 --> 10:07.134\n至於說合約處理的部分我們按照採購法的規定來處理目前這個承運公司也向公務工程委會提出了申請要求調處那目前工程會也在處理當中\n\n10:08.456 --> 10:33.678\n是,就是因為這個國際機場真的就是國家的門面那未來就是不管是國內旅客、國外旅客那在這個接駁的這個過程當中我們真的希望就是說這個安全性我們一定要非常的一個重視所以這個技術上的一個成熟度或者是不是有實際的一個時機我覺得這個都是非常重要要去考量的一個部分好,謝謝\n\n","segments":[{"start":3.032,"end":9.934,"text":"謝謝主席請主席邀請部長還有何局長還有桃機公司楊董事長楊董事長部長早安我們知道這個桃機桃園機場是我們國家的很重要的一個門戶所以我們也知道桃機公司都有參與這個國際機場的一個評比"},{"start":31.101,"end":34.423,"text":"主要我們參加的兩個組織就是國際機場協會的全球機場服務品質調查還有英國航空公司Skytrax全球百大機場的評比我們看到在"},{"start":49.471,"end":52.732,"text":"就是國際機場協會的全球機場服務品質調查裡面它的滿分是5分那在這連續的5年我們的這個評比幾乎都是比較穩定的那可是我們看到這個全球百大機場的排名從108年一直到這個112年是逐步下滑而且是下滑"},{"start":70.476,"end":70.897,"text":"中華航空局局長"},{"start":85.634,"end":103.577,"text":"對我們整個機場服務的一個品質當然是有一點的鼓勵可是我們也是希望就是說桃機公司在這邊應該還有很大的一個努力的空間那我先想請教一下部長就是說對這個整個桃園機場那個服務品質的部分你有什麼看法或想法"},{"start":103.997,"end":132.628,"text":"報告委員 桃機公司其實都很努力不過我看這個數字上面從108年到113年我們現在是66名那雖然比前兩年有進步但我覺得這個進步的速度不夠快那也大概不一定能夠符合國人的需求跟想法所以我們在想說這個未來三行下如果建制完成之後那包含整個人力進駐完備之後可不可以讓我們的整體的這個機場的服務能夠再更優化"},{"start":133.528,"end":158.849,"text":"這個部分我覺得桃機公司現在正在做努力也就是說第三航廈雖然還沒建制完成但是前置的作業他們目前都正在準備那現在雖然是只有一、二航廈不過一、二航廈目前的服務品質能不能在新航廈完成之前先優化這個部分其實我覺得桃機公司應該要花更多的心思下去思考以現在的狀況看怎麼讓它更優化那三航廈起來之後那是三航廈之後的事"},{"start":159.7,"end":180.511,"text":"對部長說的沒錯了因為第3行下畢竟還要到2027年才會完工那到底是不是能夠如期還不曉得所以在第1、第2行下的一個優化我覺得是非常重要的而且是刻不容緩那我們也看到就是說我們這個機場目前也有就是推動這個智慧機場就是自助行李托運的設備"},{"start":182.112,"end":205.454,"text":"使用可是我覺得這個也是一個時代的一個需求這也是剛剛部長所說的優化的一個部分可是我們看到就是說有關自助行李的推運其實這個在其他國外就是外國的很多國際機場事實上也都是運用很普及的那我們看到其實我們國內在這個部分使用率卻是偏低的"},{"start":205.854,"end":205.934,"text":"報告委員其實這個自動"},{"start":221.954,"end":249.916,"text":"自助的行李托運可以加快整個機場運作的速度那過去的平均是大概4%而已其實相當的低那今年已經上升到8%不過還是你上面的標題是一樣的還是極低啦還是極低那這個部分除了盡量宣導之外就是航空公司的配合可能我們也要加強跟航空公司這邊來溝通怎麼樣鼓勵他們的這個旅客願意來用這個自助行李托運的這個部分那是不是董事長要不要補充一下"},{"start":250.657,"end":278.814,"text":"董事長補充一下正如剛剛委員提到的還有很大的成長空間對進步空間那臺灣的旅客有個特性就是我們的團客特別多是那團客的部分的資助行李托運就要看他的這個促銷或者是我們的鼓勵措施那航空公司或者是旅行社是一個相當的重要的一個協助的單位那這個部分我們會繼續努力那剛剛部長已經特別提到從去年開始使用有獎勵措施以後從4.7的"},{"start":280.655,"end":287.926,"text":"百分比提升到10月份今年到10月份是8.1%左右但是這個幅度還會再增加所以我們會繼續努力"},{"start":289.164,"end":299.71,"text":"是好我想我們每一個人的那個經驗都一樣就是最不喜歡排隊所以你如果等到我覺得是說不管是掛行李或者是在通關的時候露出鏡的時候大排長龍我想都會讓民眾覺得不耐煩所以我覺得說在每一個環節加快這個處理一個程序我覺得這個讓"},{"start":311.777,"end":336.863,"text":"這個乘客就是旅客的感受是很大的所以那我們也知道就是說其實在整個評比的項目裡面我想這個楊董事長應該也很清楚就是包括登機手續或者抵達轉機購物安檢入出境登機所有的程序每個環節我想這個都是我們需要再去好好再做一個就是檢視看是不是還有可以再改進"},{"start":337.583,"end":338.404,"text":"國際機場協會也有建立機場探認證計畫"},{"start":355.989,"end":382.378,"text":"目前還沒有進入到未來的這個標準項目裡面去不過桃園機場在探盤查探認證的努力我們已經開始好幾年那到目前為止已經把機場裡面的這個探盤查我們做到了第三階段的探盤查現在今年正在做第四階段那個代表的意義是說我們自己的排碳量之外在機場服務共同服務共同會用這個場域裡面的排碳量或者是我們的員工進出的交通系統"},{"start":383.238,"end":402.412,"text":"使用的這種交通工具它也有碳排量所以我們整個機場裡面的共同使用機場或者是服務的這些單位我們一起在努力當中那希望在未來的新規範出來之前我們已經做好了準備是好我們也要事先做好準備了那我們也看到就是說在114年度我們也有針對剛剛楊董事長所說的第4個階段第4期的一個機場認證計畫有編列所需的一個經費"},{"start":412.279,"end":413.2,"text":"本席想關心一下有關第三寒夏的工程進度問題"},{"start":430.931,"end":454.246,"text":"因為我有關心就是這個第三航廈就是有關未來在跟第三航廈一二跟三的這個之間的旅客的一個接駁的這樣子的一個方式目前我們是採用就是自駕電動巴士的這個系統那這個也已經招標發包出去了"},{"start":454.926,"end":474.088,"text":"那我們看到就是說目前得標的廠商是承運公司可是在得標之後目前你更換他的就是合作的這個分包廠商就是李立公司那我不曉得說這樣子的程序合法嗎是不是請部長回覆一下"},{"start":475.477,"end":500.676,"text":"這個其實桃機公司都已經在研議當中也都在了解整個過程那包含魯昭偉之前也都有提到這個案子那這個部分我們現在積極正在處理當中下個禮拜應該會做一個決定這個部分目前承運公司已經正式提出要求那桃機公司收到這個我們在處理當中按照合約的規定與法律的規定來處理"},{"start":502.29,"end":525.673,"text":"是那目前我們還沒有同意他變更就對了沒有沒有沒有這個沒有同意他好因為就本席所看到的資料裡面就是這個工程會的說明就是按照採購法第36條第一項的話他是不能夠更換的嘛是不是那如果是按照第二項的話就是說這個原更換的新廠商如果優於"},{"start":526.594,"end":540.74,"text":"原來的這個分包廠商是可以更換的嗎這是例外嗎是不是那當然就是說這個部分也有賴這個你們主管機關跟專業的機關去審核到底他要更換的"},{"start":541.62,"end":547.205,"text":"有關自家電動巴士接駁系統我們在不管是監理法規或者是配套措施是不是都已經完備了是不是請部長說明一下"},{"start":568.653,"end":596.005,"text":"機場公司的這個自駕車的系統它是在一個封閉系統裡面所以跟相關的其他的建立法規它有不一樣的這個使用場域的這個限制我們比較安全那是沒有問題這點在技術上面是不是問題那我們現在遭遇到的困難已經在處理當中那現在會不會因為這樣子的一個處理影響到第三航廈未來的使用這點我們會特別注意而且會有一個配套備案會先準備好"},{"start":596.745,"end":607.134,"text":"至於說合約處理的部分我們按照採購法的規定來處理目前這個承運公司也向公務工程委會提出了申請要求調處那目前工程會也在處理當中"},{"start":608.456,"end":633.678,"text":"是,就是因為這個國際機場真的就是國家的門面那未來就是不管是國內旅客、國外旅客那在這個接駁的這個過程當中我們真的希望就是說這個安全性我們一定要非常的一個重視所以這個技術上的一個成熟度或者是不是有實際的一個時機我覺得這個都是非常重要要去考量的一個部分好,謝謝"}]}}},"gazette":{"lineno":404,"blocks":[["陳委員素月：（10時34分）謝謝主席，請主席邀請部長，還有何局長，還有桃機公司楊董事長。"],["主席：請陳部長、何局長、楊董事長。"],["陳委員素月：部長早安。"],["陳部長世凱：委員早。"],["陳委員素月：桃園機場是我們國家一個很重要的門戶，我們也知道桃機公司有參與國際機場的評比，主要參加的兩個組織就是國際機場協會的全球機場服務品質調查，還有英國航空顧問公司SKYTRAX全球百大機場的評比。在國際機場協會的全球機場服務品質調查裡面，它的滿分是5分，過去的連續5年我們的評比是比較穩定的；可是我們看到，桃機在全球百大機場的排名，從108年到112年一直逐步下滑，而且下滑得很厲害。我們也看到113年的排名，這是一個好的現象，就是排名回升到第66名了，對於我們整個機場服務的品質當然是有一點鼓勵，可是桃機公司應該還有很大的努力空間。我想先請教一下部長，針對整個桃園機場服務品質的部分，你有什麼看法或想法？"],["陳部長世凱：報告委員，桃機公司其實都很努力，不過我看這個數字上面，從108年到113年，我們現在是66名，雖然比前兩年有進步，但我覺得進步的速度不夠快，也不一定能夠符合國人的需求跟想法。所以我們在想說，未來三航廈如果建置完成之後，包含整個人力進駐完備之後，可不可以讓我們整體機場的服務能夠再更優化，這個部分我覺得桃機公司現在正在做努力。也就是說，第三航廈雖然還沒建置完成，但是前置的作業他們目前都正在準備。現在雖然是只有一、二航廈，不過一、二航廈目前的服務品質，能不能在新航廈完成之前先優化？這個部分其實我覺得桃機公司應該要花更多的心思去思考，以現在的狀況看怎麼讓它更優化，那三航廈起來之後，那是三航廈之後的事。"],["陳委員素月：對。部長說的沒錯，因為第三航廈畢竟還要到2027年才會完工，到底是不是能夠如期還不曉得，所以第一、第二航廈的優化，我覺得是非常重要的，而且是刻不容緩。我們看到目前也有推動智慧機場，就是自助行李托運設備的使用，我覺得這是一個時代的需求，也是剛剛部長所說的優化的一部分。可是我們看到有關自助行李的托運，其實在國外，就是外國的很多國際機場事實上也都運用得很普及了，但我們國內在這個部分的使用率卻是偏低的，而且也不是每個航空公司都有使用，至於使用的時段有的比較長，有的比較短的。所以這部分，我們是不是有可以再加強的空間？"],["陳部長世凱：報告委員，自助的行李托運可以加快整個機場運作的速度，過去利用率平均大概是4%而已，其實相當的低，今年已經上升到8%，不過還是和您簡報上面的標題一樣，就是還是極低，還是極低。"],["陳委員素月：對，非常低。"],["陳部長世凱：這個部分除了盡量宣導之外，就是航空公司的配合，可能我們也要加強跟航空公司這邊來溝通，怎麼樣鼓勵他們的旅客願意來使用自助行李托運，是不是董事長要不要補充一下？"],["陳委員素月：好，請董事長補充一下。"],["楊董事長偉甫：誠如剛剛委員所提，還有很大的成長空間、進步空間。臺灣的旅客有一個特性，就是我們的團客特別多，團客部分的自助行李托運就要看它的促銷或者是我們的鼓勵措施，航空公司或者是旅行社是一個相當重要的協助單位，這個部分我們會繼續努力。剛剛部長已經特別提到，在去年開始使用獎勵措施以後，從4.7%提升到今年10月份是8.1%左右，但是這個幅度還會再增加，所以我們會繼續努力。"],["陳委員素月：好。我想我們每一個人的經驗都一樣，就是最不喜歡排隊，所以不管是掛行李或者是要通關，在入出境的時候大排長龍，我想都會讓民眾覺得不耐煩，所以我覺得在每一個環節加快處理的程序會讓旅客有很深的感受。我們也知道，其實在整個評比的項目裡面，楊董事長應該也很清楚，就是包括登機手續或者抵達、轉機、購物、安檢、入出境登機所有程序的每個環節，我想我們需要再去好好做一個檢視，看是不是還有可以再改進然後更優化程序的部分。","另外，我也看到國際機場協會也有建立機場碳認證計畫，這個部分目前應該還沒有列入評比的項目吧？是不是還沒有？"],["楊董事長偉甫：目前還沒有進入到未來的標準項目裡面去，不過在桃園機場碳盤查、碳認證的方面，我們已經開始努力好幾年了，到目前為止，我們對機場裡面的碳盤查已經做到了第三階段的碳盤查，今年正在做第四階段，那個代表的意義就是除了我們自己的排碳量之外，在機場服務共同使用這個場域的排碳量，或者是我們員工進出的交通系統所使用的交通工具也有碳排量，所以我們在整個機場裡面共同使用機場或服務的這些單位一起在努力當中，希望在未來的新規範出來之前我們已經做好了準備。"],["陳委員素月：好，我們也要事先做好準備。我們也看到，在114年度針對剛剛楊董事長所說的第四個階段也就是第四期的機場認證計畫有編列所需的經費，所以我們也期待先做好準備，因為未來在評比的項目可能也會列入，我想這是一個未來的時代趨勢，有可能不久後會列入評比的項目裡面。","好，再來本席想要關心一下有關第三航廈工程進度的問題，也有委員關心未來在第三航廈跟一、二航廈之間接駁旅客的方式，目前我們是採用自駕電動巴士的系統，這個也已經招標、發包出去了。我們看到得標的廠商是成運公司，可是在得標之後，目前擬更換它合作的分包廠商也就是理立公司，我不曉得這樣子的程序合不合法，是不是請部長回復一下？"],["陳部長世凱：這個其實桃機公司都已經在研議當中，也都在了解整個過程，包含魯召委在之前也都有提到這個案子，對這個部分我們現在正在積極處理當中，在下個禮拜應該會做一個決定。"],["楊董事長偉甫：這個部分目前成運公司已經正式提出要求，桃機公司收到這個之後也在處理當中，按照合約的規定、依法律的規定來處理。"],["陳委員素月：是，那目前我們還沒有同意它變更？"],["楊董事長偉甫：沒有，還沒有。"],["陳部長世凱：沒有，這個沒有同意它。"],["陳委員素月：在本席所看到的資料裡面，工程會的說明就是按照政府採購法施行細則第三十六條第一項的規定，它是不能夠更換的，是不是？"],["陳部長世凱：是。"],["陳委員素月：如果按照第二項的規定，這個擬更換的新廠商如果優於原來的分包廠商就可以更換，這是例外，是不是？那當然這個部分也有賴你們主管機關跟專業的機關去審核，它擬更換的未來合作廠商據說是工研院，工研院是不是優於原來的理立公司，這個當然就是要你們去把關，不過本席比較關心的就是安全的問題。"],["陳部長世凱：是。"],["陳委員素月：有關自駕電動巴士接駁系統，不管監理法規或者配套措施是不是都已經完備了？是不是請部長說明一下？"],["楊董事長偉甫：機場公司的自駕車系統是在一個封閉系統裡面，所以跟其他相關的監理法規有不一樣的使用場域的限制，我們比較安全，是沒有問題的，這一點在技術上面不是問題。那我們現在對所遭遇到的困難已經在處理當中，會不會因為這樣的處理而影響到第三航廈未來的使用，對這一點我們會特別注意，而且會先準備好一個配套備案。至於合約處理的部分，我們會按照採購法的規定來處理，現在成運公司有向公共工程委員會提出申請，要求調處，目前工程會也在處理當中。"],["陳委員素月：是，因為國際機場真的就是國家的門面，那未來不管是國內旅客、國外旅客，在接駁的過程當中，我們真的希望對於安全性一定要非常的重視，所以我覺得在技術上的成熟度或者是不是有實際的績效都是非常重要而要去考量的部分。"],["陳部長世凱：好。"],["陳委員素月：好，謝謝。"],["陳部長世凱：謝謝委員。"],["主席：好，謝謝陳素月召委。先溫馨提示一下，待會在休息期間，因為我們隔壁202會議室的人口密度比較高一點，走道稍微狹窄一點，請所有官員通過的速度稍微快一點，如果廁所不夠用的話，建議可以往上走或者到1樓去。好，我們現在開始休息10分鐘。","休息（10時46分）","繼續開會（10時56分）"],["主席：好，大家請坐，我們繼續開會。","接下來有請許智傑委員發言。"]],"agenda":{"page_end":362,"meet_id":"委員會-11-2-23-10","speakers":["魯明哲","林國成","黃健豪","李昆澤","徐富癸","陳素月","許智傑","林沛祥","游顥","何欣純","林俊憲","陳雪生","邱若華","王鴻薇","鄭天財Sra Kacaw","洪孟楷","黃國昌","葉元之","蔡易餘","王美惠","蔡其昌"],"page_start":291,"meetingDate":["2024-11-20"],"gazette_id":"11310302","agenda_lcidc_ids":["11310302_00004"],"meet_name":"立法院第11屆第2會期交通委員會第10次全體委員會議紀錄","content":"一、邀請交通部部長陳世凱、交通部民用航空局局長、桃園國際機場股份有限公司董事長、中華\n航空股份有限公司董事長及桃園航勤股份有限公司董事長就「如何強化遭遇顯著危害天氣現象之\n飛航安全與人力配置暨如何落實地面勤務之安全規範」進行專題報告，並備質詢；二、審查114\n年度中央政府總預算案關於交通部民用航空局單位預算；三、審查114年度中央政府總預算案附\n屬單位預算非營業部分關於交通部主管交通作業基金─民航事業作業基金分預算；四、審查114\n年度中央政府總預算案附屬單位預算營業部分關於交通部主管桃園國際機場股份有限公司營業預\n算（僅進行詢答）","agenda_id":"11310302_00003"}}}