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\"score\": 0.776}, {\"word\": \"個\"}, {\"word\": \"月\", \"start\": 429.649, \"end\": 430.149, \"score\": 0.9}, {\"word\": \"我\", \"start\": 430.149, \"end\": 430.25, \"score\": 0.745}, {\"word\": \"會\"}, {\"word\": \"繼\"}, {\"word\": \"續\"}, {\"word\": \"在\", \"start\": 430.25, \"end\": 430.37, \"score\": 0.8}, {\"word\": \"這\"}, {\"word\": \"邊\"}, {\"word\": \"追\", \"start\": 430.37, \"end\": 430.51, \"score\": 0.853}, {\"word\": \"蹤\"}, {\"word\": \"您\", \"start\": 430.51, \"end\": 430.53, \"score\": 0.0}, {\"word\": \"謝\"}, {\"word\": \"謝\"}], \"language\": \"zh\"}","srt":"1\n00:00:06,969 --> 00:00:14,177\n謝謝主席有請部長來有請部長部長沒關係你慢慢來喝口水\n\n2\n00:00:18,813 --> 00:00:40,033\n在用您的用餐時間就是您擔任部長以來我們第一次在這邊做質詢那我今天的質詢很快的因為時間不多我要進入我的主題但這個主題不是很大的議題但是呢你一旦解決之後呢就能夠解決我們現在受到困境的勞工的問題好第一個問題我想問的是勞保局的人力不足的問題\n\n3\n00:00:40,974 --> 00:01:03,577\n我們辦公室其實接到了非常多不管是原住民也好漢族朋友也好的勞工朋友來投訴他說遇到了職災要打電話給我們的勞保局要確認申請的事宜電話怎麼打都打不進去有些人打了一個禮拜有些人打了大概半個月才接通那這樣的狀況呢我知道我們勞保局同仁也是非常的無奈\n\n4\n00:01:04,235 --> 00:01:11,605\n即使增派了公讀生來增加了協助但是可不可是還沒有辦法解決問題請問部長怎麼解決你有掌握現在的現況嗎\n\n5\n00:01:16,125 --> 00:01:43,241\n委員好非常謝謝委員關心的確勞保局因為之前我們在給付的案量上大增所以在人力上面以及民眾要詢問的電話量比較多在這一部分的話因為隨著案量慢慢比較趨緩所以最近我們在接通剛才提到的民眾要打電話部分的話已經有做了一些改善那委員提到的我們一定會特別再留意沒有趨緩喔如果有趨緩的話我們辦公室還不會接到這麼多的投訴部長您了解一下好不好\n\n6\n00:01:47,724 --> 00:02:08,221\n因為我知道你來自基層這個問題不是很大很小只是接通電話的問題然後因為如果說你沒有接到電話一個禮拜15天其實對最辛苦的勞工因為辛苦的勞工大概家裡面一個人一個人做事可能就要養全家他一旦發生了事情的時候呢後續就很很大的問題好這個問題什麼時候能夠解決\n\n7\n00:02:12,284 --> 00:02:33,804\n我們看可不可以兩週討論一下好兩週討論之下那第二個問題也很快勞保局在處理職災申請的作業程序還有它的期限明顯變得很長我剛剛講過一人職災全家就受災許非常多的勞工背負養家活口的重責大任部長應該比我更清楚\n\n8\n00:02:34,284 --> 00:02:51,023\n他遇到職災的時候他就沒有辦法工作然後家庭就陷入了非常大的困頓然後呢日後還要碰到什麼治療復健費用他不僅僅是這個沒有了工作沒有薪水還有復健還有所謂的治療的工作\n\n9\n00:02:51,583 --> 00:03:02,512\n我知道講到這個部長你可能會告訴我說其實呢我們勞動部有相關的規定是可以保障勞工的權益像是他可以申請職災傷病給付對吧但是部長你知道嗎實務上面從發生職災到勞保局認定職災的相關補償的給付這需要花費多久的時間\n\n10\n00:03:19,104 --> 00:03:44,029\n跟委員做報告因為剛剛有提到因為我們之前在COVID-19期間的確案量我們本來一年大概14萬件後來增加到大概將近我們審核235萬件所以剛才提到我們在審核時效上也在這邊就是我們的確有整個是有比較那去年的案件量因為比較恢復健恢復正常所以我們最新的統計數據我們平均的一個天數來到了大概是40天可是如果他沒有特別的異常案件\n\n11\n00:03:44,389 --> 00:04:08,862\n就不需要再查證這個天數我們大概可以到21天沒有據我的了解所以你希望是縮短20天還是多少我們一定會把這個時間能夠盡快讓他能夠好我要在部長您知道他的回答了有幾個問題因為一定是有一個SOP嘛對不對那這個SOP呢當我們勞保局受理勞工的傷病給付申請之後呢一審會\n\n12\n00:04:10,475 --> 00:04:35,010\n病例的審查然後這是因果關係啊因為我們的勞保局他要認定是不是可以成立所謂的職災的程序這要耗費很長的時間你剛剛聽到了他說前面因為COVID-19可是COVID-19只是一個藉口當然事實上現在要認定這個是非常耗費時間的這也是人力不足\n\n13\n00:04:35,490 --> 00:04:53,273\n所以請問一下部長你要怎麼樣來趕快解決這個SOP然後把時間把它縮短跟文說沒有其實對面有兩個層次的問題第一個層次還是當然還是跟人力的資源有關這是一個第二個其實我們近這段時間其實也一直在檢討就是包括假設\n\n14\n00:04:54,615 --> 00:05:11,312\n怎麼樣如何更以職災勞工為核心在友善職災勞工的前提之下重新來設計其實我們可以協助職災勞工相關的措施跟流程這事情其實我們也在檢討中那我們最近其實也找了一些專家找了一些學者在討論這件事情請問什麼時候會解決\n\n15\n00:05:14,355 --> 00:05:29,703\n可能還需要一點時間因為快速好不好不知道為什麼因為辛苦的勞工不能等是當他一旦家裡發生的狀況之後後面還有那麼多的事情要處理那不是雪上加霜了嗎\n\n16\n00:05:30,083 --> 00:05:53,128\n是因為我們現在在規劃包括他的通報的流程包括他可能申請給付等等等相關的問題我們希望這個流程你從接電話開始就一直到你的審核認定為自災認定到這個勞工他可以接受到這樣子的一個付款跟資源你大概要花多久的時間我覺得我們來盡量來討論盡量是多少好不好\n\n17\n00:05:54,229 --> 00:06:05,279\n我可能現在沒有我可能因為這真的現在還在跟專家學的討論中因為我們其實也最近也辦了相關的工作坊來找專家學者包括第一線的食物工作者來討論這個問題我知道這對您來講時間是需要討論的但是我剛剛一直講到尤其是港口的勞工朋友他不能等所以希望您來自於基層\n\n18\n00:06:18,271 --> 00:06:33,688\n希望你來自於經常替勞工界的朋友來爭取他應該要的權益這個如果一旦解決馬上可以解決大概一代半港口郎馬上面臨到的問題我們把時間縮短好不好我給你三個月的時間可不可以三個月應該是可以\n\n19\n00:06:33,908 --> 00:06:58,782\n可以吧好不好好三個月最後我要再一次提醒部長不論是我們勞保局的電話讓勞工打不進去還是勞保局在受理各項的申請進度比較慢這兩個核心問題我再提醒你就是因為人力不足我相信捍衛基層權益的部長你一定苦鳴所苦可以知道勞工朋友的辛苦但是呢我希望你能夠跟人種來爭取緣額\n\n20\n00:07:01,423 --> 00:07:10,530\n然後才能夠讓我們的人力順利的進行讓我們的基層勞工得到應該要有的權益跟保障好不好三個月我會繼續在這邊追蹤您謝謝\n\n","tsv":"start\tend\ttext\n6969\t14177\t謝謝主席有請部長來有請部長部長沒關係你慢慢來喝口水\n18813\t40033\t在用您的用餐時間就是您擔任部長以來我們第一次在這邊做質詢那我今天的質詢很快的因為時間不多我要進入我的主題但這個主題不是很大的議題但是呢你一旦解決之後呢就能夠解決我們現在受到困境的勞工的問題好第一個問題我想問的是勞保局的人力不足的問題\n40974\t63577\t我們辦公室其實接到了非常多不管是原住民也好 漢族朋友也好的勞工朋友來投訴他說遇到了職災要打電話給我們的勞保局 要確認申請的事宜電話怎麼打都打不進去 有些人打了一個禮拜 有些人打了大概半個月才接通那這樣的狀況呢 我知道我們勞保局同仁也是非常的無奈\n64235\t71605\t即使增派了公讀生來增加了協助但是可不可是還沒有辦法解決問題請問部長怎麼解決你有掌握現在的現況嗎\n76125\t103241\t委員好非常謝謝委員關心的確勞保局因為之前我們在給付的案量上大增所以在人力上面以及民眾要詢問的電話量比較多在這一部分的話因為隨著案量慢慢比較趨緩所以最近我們在接通剛才提到的民眾要打電話部分的話已經有做了一些改善那委員提到的我們一定會特別再留意沒有趨緩喔如果有趨緩的話我們辦公室還不會接到這麼多的投訴部長您了解一下好不好\n107724\t128221\t因為我知道你來自基層這個問題不是很大很小只是接通電話的問題然後因為如果說你沒有接到電話一個禮拜15天其實對最辛苦的勞工因為辛苦的勞工大概家裡面一個人一個人做事可能就要養全家他一旦發生了事情的時候呢後續就很很大的問題好這個問題什麼時候能夠解決\n132284\t153804\t我們看可不可以兩週討論一下好 兩週討論之下那第二個問題也很快勞保局在處理職災申請的作業程序還有它的期限明顯變得很長我剛剛講過一人職災全家就受災許非常多的勞工背負養家活口的重責大任部長應該比我更清楚\n154284\t171023\t他遇到職災的時候他就沒有辦法工作然後家庭就陷入了非常大的困頓然後呢日後還要碰到什麼治療復健費用他不僅僅是這個沒有了工作沒有薪水還有復健還有所謂的治療的工作\n171583\t182512\t我知道講到這個部長你可能會告訴我說其實呢我們勞動部有相關的規定是可以保障勞工的權益像是他可以申請職災傷病給付對吧但是部長你知道嗎實務上面從發生職災到勞保局認定職災的相關補償的給付這需要花費多久的時間\n199104\t224029\t跟委員做報告因為剛剛有提到因為我們之前在COVID-19期間的確案量我們本來一年大概14萬件後來增加到大概將近我們審核235萬件所以剛才提到我們在審核時效上也在這邊就是我們的確有整個是有比較那去年的案件量因為比較恢復健恢復正常所以我們最新的統計數據我們平均的一個天數來到了大概是40天可是如果他沒有特別的異常案件\n224389\t248862\t就不需要再查證這個天數我們大概可以到21天沒有 據我的了解所以你希望是縮短20天還是多少我們一定會把這個時間能夠盡快讓他能夠好我要在部長您知道他的回答了有幾個問題因為一定是有一個SOP嘛對不對那這個SOP呢當我們勞保局受理勞工的傷病給付申請之後呢一審會\n250475\t275010\t病例的審查然後這是因果關係啊因為我們的勞保局他要認定是不是可以成立所謂的職災的程序這要耗費很長的時間你剛剛聽到了他說前面因為COVID-19可是COVID-19只是一個藉口當然事實上現在要認定這個是非常耗費時間的這也是人力不足\n275490\t293273\t所以請問一下部長你要怎麼樣來趕快解決這個SOP然後把時間把它縮短跟文說沒有其實對面有兩個層次的問題第一個層次還是當然還是跟人力的資源有關這是一個第二個其實我們近這段時間其實也一直在檢討就是包括假設\n294615\t311312\t怎麼樣如何更以職災勞工為核心在友善職災勞工的前提之下重新來設計其實我們可以協助職災勞工相關的措施跟流程這事情其實我們也在檢討中那我們最近其實也找了一些專家找了一些學者在討論這件事情請問什麼時候會解決\n314355\t329703\t可能還需要一點時間因為快速好不好不知道為什麼因為辛苦的勞工不能等是當他一旦家裡發生的狀況之後後面還有那麼多的事情要處理那不是雪上加霜了嗎\n330083\t353128\t是因為我們現在在規劃包括他的通報的流程包括他可能申請給付等等等相關的問題我們希望這個流程你從接電話開始就一直到你的審核認定為自災認定到這個勞工他可以接受到這樣子的一個付款跟資源你大概要花多久的時間我覺得我們來盡量來討論盡量是多少好不好\n354229\t365279\t我可能現在沒有我可能因為這真的現在還在跟專家學的討論中因為我們其實也最近也辦了相關的工作坊來找專家學者包括第一線的食物工作者來討論這個問題我知道這對您來講時間是需要討論的但是我剛剛一直講到尤其是港口的勞工朋友他不能等所以希望您來自於基層\n378271\t393688\t希望你來自於經常替勞工界的朋友來爭取他應該要的權益這個如果一旦解決馬上可以解決大概一代半港口郎馬上面臨到的問題我們把時間縮短好不好我給你三個月的時間可不可以三個月應該是可以\n393908\t418782\t可以吧 好不好好 三個月 最後我要再一次提醒部長不論是我們勞保局的電話讓勞工打不進去還是勞保局在受理各項的申請進度比較慢這兩個核心問題我再提醒你就是因為人力不足我相信捍衛基層權益的部長你一定苦鳴所苦可以知道勞工朋友的辛苦但是呢我希望你能夠跟人種來爭取緣額\n421423\t430530\t然後才能夠讓我們的人力順利的進行讓我們的基層勞工得到應該要有的權益跟保障好不好三個月我會繼續在這邊追蹤您謝謝\n","txt":"謝謝主席有請部長來有請部長部長沒關係你慢慢來喝口水\n在用您的用餐時間就是您擔任部長以來我們第一次在這邊做質詢那我今天的質詢很快的因為時間不多我要進入我的主題但這個主題不是很大的議題但是呢你一旦解決之後呢就能夠解決我們現在受到困境的勞工的問題好第一個問題我想問的是勞保局的人力不足的問題\n我們辦公室其實接到了非常多不管是原住民也好 漢族朋友也好的勞工朋友來投訴他說遇到了職災要打電話給我們的勞保局 要確認申請的事宜電話怎麼打都打不進去 有些人打了一個禮拜 有些人打了大概半個月才接通那這樣的狀況呢 我知道我們勞保局同仁也是非常的無奈\n即使增派了公讀生來增加了協助但是可不可是還沒有辦法解決問題請問部長怎麼解決你有掌握現在的現況嗎\n委員好非常謝謝委員關心的確勞保局因為之前我們在給付的案量上大增所以在人力上面以及民眾要詢問的電話量比較多在這一部分的話因為隨著案量慢慢比較趨緩所以最近我們在接通剛才提到的民眾要打電話部分的話已經有做了一些改善那委員提到的我們一定會特別再留意沒有趨緩喔如果有趨緩的話我們辦公室還不會接到這麼多的投訴部長您了解一下好不好\n因為我知道你來自基層這個問題不是很大很小只是接通電話的問題然後因為如果說你沒有接到電話一個禮拜15天其實對最辛苦的勞工因為辛苦的勞工大概家裡面一個人一個人做事可能就要養全家他一旦發生了事情的時候呢後續就很很大的問題好這個問題什麼時候能夠解決\n我們看可不可以兩週討論一下好 兩週討論之下那第二個問題也很快勞保局在處理職災申請的作業程序還有它的期限明顯變得很長我剛剛講過一人職災全家就受災許非常多的勞工背負養家活口的重責大任部長應該比我更清楚\n他遇到職災的時候他就沒有辦法工作然後家庭就陷入了非常大的困頓然後呢日後還要碰到什麼治療復健費用他不僅僅是這個沒有了工作沒有薪水還有復健還有所謂的治療的工作\n我知道講到這個部長你可能會告訴我說其實呢我們勞動部有相關的規定是可以保障勞工的權益像是他可以申請職災傷病給付對吧但是部長你知道嗎實務上面從發生職災到勞保局認定職災的相關補償的給付這需要花費多久的時間\n跟委員做報告因為剛剛有提到因為我們之前在COVID-19期間的確案量我們本來一年大概14萬件後來增加到大概將近我們審核235萬件所以剛才提到我們在審核時效上也在這邊就是我們的確有整個是有比較那去年的案件量因為比較恢復健恢復正常所以我們最新的統計數據我們平均的一個天數來到了大概是40天可是如果他沒有特別的異常案件\n就不需要再查證這個天數我們大概可以到21天沒有 據我的了解所以你希望是縮短20天還是多少我們一定會把這個時間能夠盡快讓他能夠好我要在部長您知道他的回答了有幾個問題因為一定是有一個SOP嘛對不對那這個SOP呢當我們勞保局受理勞工的傷病給付申請之後呢一審會\n病例的審查然後這是因果關係啊因為我們的勞保局他要認定是不是可以成立所謂的職災的程序這要耗費很長的時間你剛剛聽到了他說前面因為COVID-19可是COVID-19只是一個藉口當然事實上現在要認定這個是非常耗費時間的這也是人力不足\n所以請問一下部長你要怎麼樣來趕快解決這個SOP然後把時間把它縮短跟文說沒有其實對面有兩個層次的問題第一個層次還是當然還是跟人力的資源有關這是一個第二個其實我們近這段時間其實也一直在檢討就是包括假設\n怎麼樣如何更以職災勞工為核心在友善職災勞工的前提之下重新來設計其實我們可以協助職災勞工相關的措施跟流程這事情其實我們也在檢討中那我們最近其實也找了一些專家找了一些學者在討論這件事情請問什麼時候會解決\n可能還需要一點時間因為快速好不好不知道為什麼因為辛苦的勞工不能等是當他一旦家裡發生的狀況之後後面還有那麼多的事情要處理那不是雪上加霜了嗎\n是因為我們現在在規劃包括他的通報的流程包括他可能申請給付等等等相關的問題我們希望這個流程你從接電話開始就一直到你的審核認定為自災認定到這個勞工他可以接受到這樣子的一個付款跟資源你大概要花多久的時間我覺得我們來盡量來討論盡量是多少好不好\n我可能現在沒有我可能因為這真的現在還在跟專家學的討論中因為我們其實也最近也辦了相關的工作坊來找專家學者包括第一線的食物工作者來討論這個問題我知道這對您來講時間是需要討論的但是我剛剛一直講到尤其是港口的勞工朋友他不能等所以希望您來自於基層\n希望你來自於經常替勞工界的朋友來爭取他應該要的權益這個如果一旦解決馬上可以解決大概一代半港口郎馬上面臨到的問題我們把時間縮短好不好我給你三個月的時間可不可以三個月應該是可以\n可以吧 好不好好 三個月 最後我要再一次提醒部長不論是我們勞保局的電話讓勞工打不進去還是勞保局在受理各項的申請進度比較慢這兩個核心問題我再提醒你就是因為人力不足我相信捍衛基層權益的部長你一定苦鳴所苦可以知道勞工朋友的辛苦但是呢我希望你能夠跟人種來爭取緣額\n然後才能夠讓我們的人力順利的進行讓我們的基層勞工得到應該要有的權益跟保障好不好三個月我會繼續在這邊追蹤您謝謝\n","vtt":"WEBVTT\n\n00:06.969 --> 00:14.177\n謝謝主席有請部長來有請部長部長沒關係你慢慢來喝口水\n\n00:18.813 --> 00:40.033\n在用您的用餐時間就是您擔任部長以來我們第一次在這邊做質詢那我今天的質詢很快的因為時間不多我要進入我的主題但這個主題不是很大的議題但是呢你一旦解決之後呢就能夠解決我們現在受到困境的勞工的問題好第一個問題我想問的是勞保局的人力不足的問題\n\n00:40.974 --> 01:03.577\n我們辦公室其實接到了非常多不管是原住民也好漢族朋友也好的勞工朋友來投訴他說遇到了職災要打電話給我們的勞保局要確認申請的事宜電話怎麼打都打不進去有些人打了一個禮拜有些人打了大概半個月才接通那這樣的狀況呢我知道我們勞保局同仁也是非常的無奈\n\n01:04.235 --> 01:11.605\n即使增派了公讀生來增加了協助但是可不可是還沒有辦法解決問題請問部長怎麼解決你有掌握現在的現況嗎\n\n01:16.125 --> 01:43.241\n委員好非常謝謝委員關心的確勞保局因為之前我們在給付的案量上大增所以在人力上面以及民眾要詢問的電話量比較多在這一部分的話因為隨著案量慢慢比較趨緩所以最近我們在接通剛才提到的民眾要打電話部分的話已經有做了一些改善那委員提到的我們一定會特別再留意沒有趨緩喔如果有趨緩的話我們辦公室還不會接到這麼多的投訴部長您了解一下好不好\n\n01:47.724 --> 02:08.221\n因為我知道你來自基層這個問題不是很大很小只是接通電話的問題然後因為如果說你沒有接到電話一個禮拜15天其實對最辛苦的勞工因為辛苦的勞工大概家裡面一個人一個人做事可能就要養全家他一旦發生了事情的時候呢後續就很很大的問題好這個問題什麼時候能夠解決\n\n02:12.284 --> 02:33.804\n我們看可不可以兩週討論一下好兩週討論之下那第二個問題也很快勞保局在處理職災申請的作業程序還有它的期限明顯變得很長我剛剛講過一人職災全家就受災許非常多的勞工背負養家活口的重責大任部長應該比我更清楚\n\n02:34.284 --> 02:51.023\n他遇到職災的時候他就沒有辦法工作然後家庭就陷入了非常大的困頓然後呢日後還要碰到什麼治療復健費用他不僅僅是這個沒有了工作沒有薪水還有復健還有所謂的治療的工作\n\n02:51.583 --> 03:02.512\n我知道講到這個部長你可能會告訴我說其實呢我們勞動部有相關的規定是可以保障勞工的權益像是他可以申請職災傷病給付對吧但是部長你知道嗎實務上面從發生職災到勞保局認定職災的相關補償的給付這需要花費多久的時間\n\n03:19.104 --> 03:44.029\n跟委員做報告因為剛剛有提到因為我們之前在COVID-19期間的確案量我們本來一年大概14萬件後來增加到大概將近我們審核235萬件所以剛才提到我們在審核時效上也在這邊就是我們的確有整個是有比較那去年的案件量因為比較恢復健恢復正常所以我們最新的統計數據我們平均的一個天數來到了大概是40天可是如果他沒有特別的異常案件\n\n03:44.389 --> 04:08.862\n就不需要再查證這個天數我們大概可以到21天沒有據我的了解所以你希望是縮短20天還是多少我們一定會把這個時間能夠盡快讓他能夠好我要在部長您知道他的回答了有幾個問題因為一定是有一個SOP嘛對不對那這個SOP呢當我們勞保局受理勞工的傷病給付申請之後呢一審會\n\n04:10.475 --> 04:35.010\n病例的審查然後這是因果關係啊因為我們的勞保局他要認定是不是可以成立所謂的職災的程序這要耗費很長的時間你剛剛聽到了他說前面因為COVID-19可是COVID-19只是一個藉口當然事實上現在要認定這個是非常耗費時間的這也是人力不足\n\n04:35.490 --> 04:53.273\n所以請問一下部長你要怎麼樣來趕快解決這個SOP然後把時間把它縮短跟文說沒有其實對面有兩個層次的問題第一個層次還是當然還是跟人力的資源有關這是一個第二個其實我們近這段時間其實也一直在檢討就是包括假設\n\n04:54.615 --> 05:11.312\n怎麼樣如何更以職災勞工為核心在友善職災勞工的前提之下重新來設計其實我們可以協助職災勞工相關的措施跟流程這事情其實我們也在檢討中那我們最近其實也找了一些專家找了一些學者在討論這件事情請問什麼時候會解決\n\n05:14.355 --> 05:29.703\n可能還需要一點時間因為快速好不好不知道為什麼因為辛苦的勞工不能等是當他一旦家裡發生的狀況之後後面還有那麼多的事情要處理那不是雪上加霜了嗎\n\n05:30.083 --> 05:53.128\n是因為我們現在在規劃包括他的通報的流程包括他可能申請給付等等等相關的問題我們希望這個流程你從接電話開始就一直到你的審核認定為自災認定到這個勞工他可以接受到這樣子的一個付款跟資源你大概要花多久的時間我覺得我們來盡量來討論盡量是多少好不好\n\n05:54.229 --> 06:05.279\n我可能現在沒有我可能因為這真的現在還在跟專家學的討論中因為我們其實也最近也辦了相關的工作坊來找專家學者包括第一線的食物工作者來討論這個問題我知道這對您來講時間是需要討論的但是我剛剛一直講到尤其是港口的勞工朋友他不能等所以希望您來自於基層\n\n06:18.271 --> 06:33.688\n希望你來自於經常替勞工界的朋友來爭取他應該要的權益這個如果一旦解決馬上可以解決大概一代半港口郎馬上面臨到的問題我們把時間縮短好不好我給你三個月的時間可不可以三個月應該是可以\n\n06:33.908 --> 06:58.782\n可以吧好不好好三個月最後我要再一次提醒部長不論是我們勞保局的電話讓勞工打不進去還是勞保局在受理各項的申請進度比較慢這兩個核心問題我再提醒你就是因為人力不足我相信捍衛基層權益的部長你一定苦鳴所苦可以知道勞工朋友的辛苦但是呢我希望你能夠跟人種來爭取緣額\n\n07:01.423 --> 07:10.530\n然後才能夠讓我們的人力順利的進行讓我們的基層勞工得到應該要有的權益跟保障好不好三個月我會繼續在這邊追蹤您謝謝\n\n","segments":[{"start":6.969,"end":14.177,"text":"謝謝主席有請部長來有請部長部長沒關係你慢慢來喝口水"},{"start":18.813,"end":40.033,"text":"在用您的用餐時間就是您擔任部長以來我們第一次在這邊做質詢那我今天的質詢很快的因為時間不多我要進入我的主題但這個主題不是很大的議題但是呢你一旦解決之後呢就能夠解決我們現在受到困境的勞工的問題好第一個問題我想問的是勞保局的人力不足的問題"},{"start":40.974,"end":63.577,"text":"我們辦公室其實接到了非常多不管是原住民也好 漢族朋友也好的勞工朋友來投訴他說遇到了職災要打電話給我們的勞保局 要確認申請的事宜電話怎麼打都打不進去 有些人打了一個禮拜 有些人打了大概半個月才接通那這樣的狀況呢 我知道我們勞保局同仁也是非常的無奈"},{"start":64.235,"end":71.605,"text":"即使增派了公讀生來增加了協助但是可不可是還沒有辦法解決問題請問部長怎麼解決你有掌握現在的現況嗎"},{"start":76.125,"end":103.241,"text":"委員好非常謝謝委員關心的確勞保局因為之前我們在給付的案量上大增所以在人力上面以及民眾要詢問的電話量比較多在這一部分的話因為隨著案量慢慢比較趨緩所以最近我們在接通剛才提到的民眾要打電話部分的話已經有做了一些改善那委員提到的我們一定會特別再留意沒有趨緩喔如果有趨緩的話我們辦公室還不會接到這麼多的投訴部長您了解一下好不好"},{"start":107.724,"end":128.221,"text":"因為我知道你來自基層這個問題不是很大很小只是接通電話的問題然後因為如果說你沒有接到電話一個禮拜15天其實對最辛苦的勞工因為辛苦的勞工大概家裡面一個人一個人做事可能就要養全家他一旦發生了事情的時候呢後續就很很大的問題好這個問題什麼時候能夠解決"},{"start":132.284,"end":153.804,"text":"我們看可不可以兩週討論一下好 兩週討論之下那第二個問題也很快勞保局在處理職災申請的作業程序還有它的期限明顯變得很長我剛剛講過一人職災全家就受災許非常多的勞工背負養家活口的重責大任部長應該比我更清楚"},{"start":154.284,"end":171.023,"text":"他遇到職災的時候他就沒有辦法工作然後家庭就陷入了非常大的困頓然後呢日後還要碰到什麼治療復健費用他不僅僅是這個沒有了工作沒有薪水還有復健還有所謂的治療的工作"},{"start":171.583,"end":182.512,"text":"我知道講到這個部長你可能會告訴我說其實呢我們勞動部有相關的規定是可以保障勞工的權益像是他可以申請職災傷病給付對吧但是部長你知道嗎實務上面從發生職災到勞保局認定職災的相關補償的給付這需要花費多久的時間"},{"start":199.104,"end":224.029,"text":"跟委員做報告因為剛剛有提到因為我們之前在COVID-19期間的確案量我們本來一年大概14萬件後來增加到大概將近我們審核235萬件所以剛才提到我們在審核時效上也在這邊就是我們的確有整個是有比較那去年的案件量因為比較恢復健恢復正常所以我們最新的統計數據我們平均的一個天數來到了大概是40天可是如果他沒有特別的異常案件"},{"start":224.389,"end":248.862,"text":"就不需要再查證這個天數我們大概可以到21天沒有 據我的了解所以你希望是縮短20天還是多少我們一定會把這個時間能夠盡快讓他能夠好我要在部長您知道他的回答了有幾個問題因為一定是有一個SOP嘛對不對那這個SOP呢當我們勞保局受理勞工的傷病給付申請之後呢一審會"},{"start":250.475,"end":275.01,"text":"病例的審查然後這是因果關係啊因為我們的勞保局他要認定是不是可以成立所謂的職災的程序這要耗費很長的時間你剛剛聽到了他說前面因為COVID-19可是COVID-19只是一個藉口當然事實上現在要認定這個是非常耗費時間的這也是人力不足"},{"start":275.49,"end":293.273,"text":"所以請問一下部長你要怎麼樣來趕快解決這個SOP然後把時間把它縮短跟文說沒有其實對面有兩個層次的問題第一個層次還是當然還是跟人力的資源有關這是一個第二個其實我們近這段時間其實也一直在檢討就是包括假設"},{"start":294.615,"end":311.312,"text":"怎麼樣如何更以職災勞工為核心在友善職災勞工的前提之下重新來設計其實我們可以協助職災勞工相關的措施跟流程這事情其實我們也在檢討中那我們最近其實也找了一些專家找了一些學者在討論這件事情請問什麼時候會解決"},{"start":314.355,"end":329.703,"text":"可能還需要一點時間因為快速好不好不知道為什麼因為辛苦的勞工不能等是當他一旦家裡發生的狀況之後後面還有那麼多的事情要處理那不是雪上加霜了嗎"},{"start":330.083,"end":353.128,"text":"是因為我們現在在規劃包括他的通報的流程包括他可能申請給付等等等相關的問題我們希望這個流程你從接電話開始就一直到你的審核認定為自災認定到這個勞工他可以接受到這樣子的一個付款跟資源你大概要花多久的時間我覺得我們來盡量來討論盡量是多少好不好"},{"start":354.229,"end":365.279,"text":"我可能現在沒有我可能因為這真的現在還在跟專家學的討論中因為我們其實也最近也辦了相關的工作坊來找專家學者包括第一線的食物工作者來討論這個問題我知道這對您來講時間是需要討論的但是我剛剛一直講到尤其是港口的勞工朋友他不能等所以希望您來自於基層"},{"start":378.271,"end":393.688,"text":"希望你來自於經常替勞工界的朋友來爭取他應該要的權益這個如果一旦解決馬上可以解決大概一代半港口郎馬上面臨到的問題我們把時間縮短好不好我給你三個月的時間可不可以三個月應該是可以"},{"start":393.908,"end":418.782,"text":"可以吧 好不好好 三個月 最後我要再一次提醒部長不論是我們勞保局的電話讓勞工打不進去還是勞保局在受理各項的申請進度比較慢這兩個核心問題我再提醒你就是因為人力不足我相信捍衛基層權益的部長你一定苦鳴所苦可以知道勞工朋友的辛苦但是呢我希望你能夠跟人種來爭取緣額"},{"start":421.423,"end":430.53,"text":"然後才能夠讓我們的人力順利的進行讓我們的基層勞工得到應該要有的權益跟保障好不好三個月我會繼續在這邊追蹤您謝謝"}]}}},"gazette":{"lineno":1109,"blocks":[["高金委員素梅：（12時23分）謝謝主席！有請部長。"],["主席：有請部長。"],["高金委員素梅：沒關係！部長你慢慢來，喝口水。"],["洪部長申翰：高金素梅委員好。"],["高金委員素梅：不好意思，占用您的用餐時間。這是您擔任部長以來，我們第一次在這邊進行質詢，因為時間不多，我今天的質詢要很快的進入主題，但這個主題不是很大的議題，可是你一旦解決之後，就能夠解決我們現在面臨困境的勞工問題。第一個問題我想問的是勞保局人力不足的問題，我們辦公室其實接到非常多原住民、漢族朋友的勞工朋友投訴，他說遇到職災，要打電話給我們的勞保局確認申請的事宜，電話怎麼打都打不進去，有些人打了一個禮拜，有些人打了大概半個月才接通。對這樣的狀況，我知道我們勞保局同仁也是非常的無奈，即使增派了工讀生來協助，但還是沒有辦法解決問題。請問部長，怎麼解決？你有掌握現在的狀況嗎？"],["白局長麗真：委員好。非常謝謝委員關心，勞保局的確因為之前在給付的案量上大增，以及民眾要詢問的電話量比較多，所以在人力上面有些吃緊。這部分的話，隨著案量慢慢比較趨緩，最近我們在接通剛才提到的民眾打電話部分已經做了一些改善，委員提到的我們一定會特別再留意。"],["高金委員素梅：並沒有趨緩，如果有趨緩的話，我們辦公室不會還接到這麼多的投訴。請部長瞭解一下，好不好？"],["洪部長申翰：好，這部分我們來瞭解一下，看看怎麼樣來協助。"],["高金委員素梅：我知道你來自基層，這個問題不是很大，是很小，只是接通電話的問題，如果你們沒有接到電話，一個禮拜、15天其實對辛苦的勞工來說就很久，因為辛苦的勞工大概家裡面一個人做事可能就要養全家，他一旦發生了事情，後續就會有很大的問題。請問這個問題什麼時候能夠解決？"],["洪部長申翰：我們看看可不可以用兩週討論一下改善的作法。"],["高金委員素梅：好，兩週討論一下。","第二個問題也很快，勞保局處理職災的申請作業程序還有它的期限明顯變得很長，我剛剛講過一人職災全家就受災，非常多勞工揹負養家活口的重責大任，部長應該比我更清楚，當他遇到職災的時候，他就沒有辦法工作，然後家庭就陷入非常大的困頓，日後還要碰到什麼治療、復健費用的支出，他不僅僅沒有了工作、沒有薪水，還需負擔復健和治療費用。我知道講到這邊，部長可能會告訴我，其實我們勞動部有相關的規定是可以保障勞工權益的，比如他可以申請職災傷病給付，對吧？但是部長知道嗎？實務上，從發生職災到勞保局認定職災的相關補償給付需要花費多久的時間？"],["白局長麗真：跟委員報告，剛剛有提到之前在COVID-19期間，我們一年的案量本來大概是14萬件，後來增加到我們將近審核了235萬件，所以剛剛提到我們的審核時效，我們的確有……"],["高金委員素梅：也是審核的問題嘛！"],["白局長麗真：去年的案件量比較恢復正常，所以我們最新的統計數據是平均一個案件的天數大概是40天，如果是沒有特別異常的案件就不需要再查證，這個天數大概可以到21天。"],["高金委員素梅：據我的瞭解是沒有！所以你希望是縮短20天還是多少？"],["白局長麗真：我們一定會在這個時間上儘快，讓他能夠儘早獲得給付。"],["高金委員素梅：部長知道他的回答了，有幾個問題，因為一定是有一個SOP，對不對？當我們勞保局受理勞工的傷病給付申請之後，醫審會會對病例進行審查，這是因果關係，因為我們的勞保局要認定是不是可以成立職災的程序要耗費很長的時間。您剛剛聽到了，他說之前是因為COVID-19，可是COVID-19只是一個藉口，事實上現在要認定這個是非常耗費時間的，這也是人力不足之故。請問部長，你要怎麼樣趕快解決這個SOP，然後把時間縮短？"],["洪部長申翰：跟委員說明，其實這裡面有兩個層次的問題，第一個層次當然還是跟人力的資源有關，這是一個。第二個是其實我們這段時間也一直在檢討，包括如何更以職災勞工為核心，在友善職災勞工的前提之下，重新設計我們可以協助職災勞工的相關措施跟流程。這個事情其實我們也在檢討中，我們最近其實也找了一些專家、一些學者在討論這件事情。"],["高金委員素梅：請問什麼時候會解決？"],["洪部長申翰：可能還需要一點時間，因為這個部分……"],["高金委員素梅：我希望快速好不好？"],["洪部長申翰：當然我們會儘快。"],["高金委員素梅：你知道為什麼嗎？因為辛苦的勞工不能等，當他一旦家裡發生狀況之後，後面還有那麼多的事情要處理，那不是雪上加霜了嗎！"],["洪部長申翰：我們現在在規劃的，包括他的通報流程，包括他可能申請給付等等等相關的流程，我們希望這個流程……"],["高金委員素梅：你從接電話開始一直到審核認定為職災，到認定這個勞工可以接受到這樣子的付款跟支援，你大概要花多久的時間？"],["洪部長申翰：我覺得我們儘量來討論……"],["高金委員素梅：儘量是多少？你認為應該是多少？"],["洪部長申翰：因為這部分現在還在跟專家學者討論中，我們其實最近也辦了相關的工作坊，找專家學者包括第一線的實務工作者來討論這個問題。"],["高金委員素梅：非常好！謝謝您。我知道對您來講，時間是需要討論的，但是我剛剛一直講，尤其是艱苦的勞工朋友，他不能等！所以希望來自於基層、來自於經常替勞工界朋友爭取的您，爭取他應該要有的權益，這個一旦解決，馬上可以解決大概一大半艱苦人面臨的問題。我們把時間縮短好不好？我給你三個月的時間，可不可以？"],["洪部長申翰：三個月應該是可以。"],["高金委員素梅：可以吧？好不好？三個月。我要再一次提醒部長，不論是我們勞保局的電話讓勞工打不進去，還是勞保局在受理各項的申請進度比較慢，我再提醒您這兩個核心問題就是因為人力不足，我相信捍衛基層權益的部長一定苦民所苦，可以知道勞工朋友的辛苦。我希望您能夠跟人總爭取員額，然後才能夠讓我們的人力順利的進行，讓我們的基層勞工得到應該要有的權益跟保障。好不好？三個月的時間。"],["洪部長申翰：我們會盡力爭取。"],["高金委員素梅：我會繼續在這邊追蹤您。謝謝！"],["洪部長申翰：謝謝！"],["主席：接下來請陳昭姿委員詢答。"]],"agenda":{"page_end":536,"meet_id":"委員會-11-3-26-3","speakers":["劉建國","黃國昌","陳菁徽","林月琴","廖偉翔","邱鎮軍","涂權吉","王育敏","盧縣一","王正旭","蘇清泉","黃秀芳","林淑芬","陳培瑜","楊曜","高金素梅","陳昭姿","牛煦庭","張雅琳","黃捷","李坤城","鄭天財Sra Kacaw","伍麗華Saidhai‧Tahovecahe","徐欣瑩","陳瑩"],"page_start":285,"meetingDate":["2025-03-19"],"gazette_id":"1142901","agenda_lcidc_ids":["1142901_00006"],"meet_name":"立法院第11屆第3會期社會福利及衛生環境委員會第3次全體委員會議紀錄","content":"一、處理113年度中央政府總預算附屬單位預算決議有關勞動部預算凍結報告案 19案；二、邀請\n勞動部部長列席報告業務概況，並備質詢；三、繼續審查114年度中央政府總預算案附屬單位預\n算關於勞動部主管部分","agenda_id":"1142901_00005"}}}