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\"然後沒有再把它增加回來那後續對你們不管不管是業務的影響包含像我們NCC有水電費通訊費跟土地租金之外那我想對百姓的影響更是嚴峻那包含我們所謂的一個線上申請的一個功能然後網路跟電信的一個基礎服務的部分我想這也影響整個政府公共這個服務的一個運作那主委你怎麼看待這件事情\", \"words\": [{\"word\": \"然\", \"start\": 69.224, \"end\": 69.344, \"score\": 1.0}, {\"word\": \"後\", \"start\": 69.344, \"end\": 69.564, \"score\": 0.909}, {\"word\": \"沒\", \"start\": 69.564, \"end\": 69.724, \"score\": 0.875}, {\"word\": \"有\", \"start\": 69.724, \"end\": 69.924, \"score\": 1.0}, {\"word\": \"再\", \"start\": 69.924, \"end\": 70.545, \"score\": 0.937}, {\"word\": \"把\", \"start\": 70.545, \"end\": 70.865, \"score\": 1.0}, {\"word\": \"它\", \"start\": 70.865, \"end\": 71.045, \"score\": 0.909}, {\"word\": \"增\", \"start\": 71.045, \"end\": 71.205, \"score\": 0.962}, {\"word\": \"加\", \"start\": 71.205, \"end\": 71.405, \"score\": 0.984}, {\"word\": \"回\", \"start\": 71.405, \"end\": 72.065, \"score\": 0.97}, {\"word\": \"來\"}, {\"word\": \"那\", \"start\": 72.065, \"end\": 72.546, \"score\": 0.957}, {\"word\": \"後\", \"start\": 72.546, 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76.367, \"score\": 0.922}, {\"word\": \"們\"}, {\"word\": \"N\", \"start\": 76.367, \"end\": 76.547, \"score\": 0.889}, {\"word\": \"C\", \"start\": 76.547, \"end\": 76.688, \"score\": 0.857}, {\"word\": \"C\", \"start\": 76.688, \"end\": 77.228, \"score\": 0.963}, {\"word\": \"有\", \"start\": 77.228, \"end\": 77.468, \"score\": 1.0}, {\"word\": \"水\", \"start\": 77.468, \"end\": 78.328, \"score\": 0.954}, {\"word\": \"電\"}, {\"word\": \"費\"}, {\"word\": \"通\", \"start\": 78.328, \"end\": 79.289, \"score\": 0.957}, {\"word\": \"訊\"}, {\"word\": \"費\"}, {\"word\": \"跟\", \"start\": 79.289, \"end\": 79.489, \"score\": 1.0}, {\"word\": \"土\", \"start\": 79.489, \"end\": 79.649, \"score\": 0.997}, {\"word\": \"地\", \"start\": 79.649, \"end\": 79.829, \"score\": 0.986}, {\"word\": \"租\", \"start\": 79.829, \"end\": 80.009, \"score\": 0.889}, {\"word\": \"金\", \"start\": 80.009, \"end\": 80.189, \"score\": 0.926}, {\"word\": \"之\", \"start\": 80.189, \"end\": 80.309, \"score\": 0.875}, {\"word\": \"外\", \"start\": 80.309, \"end\": 80.89, \"score\": 0.976}, {\"word\": \"那\", \"start\": 80.89, \"end\": 80.97, \"score\": 0.751}, {\"word\": \"我\", \"start\": 80.97, \"end\": 81.03, \"score\": 0.664}, {\"word\": \"想\", \"start\": 81.03, \"end\": 81.53, \"score\": 0.959}, {\"word\": \"對\"}, {\"word\": \"百\", \"start\": 81.53, \"end\": 81.65, \"score\": 0.926}, {\"word\": \"姓\", \"start\": 81.65, \"end\": 81.77, \"score\": 0.834}, {\"word\": \"的\", \"start\": 81.77, \"end\": 81.89, \"score\": 0.936}, {\"word\": \"影\", \"start\": 81.89, \"end\": 82.41, \"score\": 0.961}, {\"word\": \"響\"}, {\"word\": \"更\", \"start\": 82.41, \"end\": 82.61, \"score\": 1.0}, {\"word\": \"是\", \"start\": 82.61, \"end\": 83.071, \"score\": 0.948}, {\"word\": \"嚴\"}, {\"word\": \"峻\", \"start\": 83.071, \"end\": 83.851, \"score\": 0.922}, {\"word\": \"那\", \"start\": 83.851, \"end\": 84.011, \"score\": 0.999}, {\"word\": \"包\", \"start\": 84.011, \"end\": 84.131, \"score\": 0.838}, {\"word\": 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91.014, \"score\": 0.956}, {\"word\": \"這\"}, {\"word\": \"也\", \"start\": 91.014, \"end\": 91.154, \"score\": 1.0}, {\"word\": \"影\", \"start\": 91.154, \"end\": 91.615, \"score\": 0.956}, {\"word\": \"響\"}, {\"word\": \"整\", \"start\": 91.615, \"end\": 92.115, \"score\": 0.959}, {\"word\": \"個\"}, {\"word\": \"政\", \"start\": 92.115, \"end\": 92.295, \"score\": 0.908}, {\"word\": \"府\", \"start\": 92.295, \"end\": 92.555, \"score\": 0.924}, {\"word\": \"公\", \"start\": 92.555, \"end\": 92.775, \"score\": 0.917}, {\"word\": \"共\", \"start\": 92.775, \"end\": 93.535, \"score\": 0.93}, {\"word\": \"這\"}, {\"word\": \"個\"}, {\"word\": \"服\", \"start\": 93.535, \"end\": 93.796, \"score\": 0.922}, {\"word\": \"務\"}, {\"word\": \"的\", \"start\": 93.796, \"end\": 93.896, \"score\": 0.999}, {\"word\": \"一\", \"start\": 93.896, \"end\": 94.296, \"score\": 0.9}, {\"word\": \"個\"}, {\"word\": \"運\"}, {\"word\": \"作\", \"start\": 94.296, \"end\": 94.836, \"score\": 1.0}, {\"word\": \"那\", \"start\": 94.836, \"end\": 94.956, \"score\": 0.998}, {\"word\": \"主\", \"start\": 94.956, \"end\": 95.076, \"score\": 0.834}, {\"word\": \"委\", \"start\": 95.076, \"end\": 95.276, \"score\": 0.9}, {\"word\": \"你\", \"start\": 95.276, \"end\": 95.416, \"score\": 0.905}, {\"word\": \"怎\", \"start\": 95.416, \"end\": 95.616, \"score\": 0.896}, {\"word\": \"麼\"}, {\"word\": \"看\", \"start\": 95.616, \"end\": 95.777, \"score\": 0.999}, {\"word\": \"待\", \"start\": 95.777, \"end\": 95.997, \"score\": 0.819}, {\"word\": \"這\"}, {\"word\": \"件\", \"start\": 95.997, \"end\": 96.157, \"score\": 0.877}, {\"word\": \"事\", \"start\": 96.157, \"end\": 96.317, \"score\": 1.0}, {\"word\": \"情\", \"start\": 96.317, \"end\": 96.337, \"score\": 0.87}]}, {\"start\": 96.98, \"end\": 125.868, \"text\": \"我認為沒錯不管是我們的業務即便是它的推動的主體有些是在通常進行但是它都是資訊化都是用在我們單位預算裡頭要使用到的機房機房還有資訊系統裡頭的通訊費跟水電費那邊如果這邊都斷的話幾乎不僅僅手腳斷大概是大腦大概也去掉一半所以不能又要馬而匪又要馬而不吃草嗎主委認同\", \"words\": [{\"word\": \"我\", \"start\": 96.98, \"end\": 97.36, \"score\": 0.819}, {\"word\": \"認\"}, {\"word\": \"為\"}, {\"word\": \"沒\", \"start\": 97.36, \"end\": 98.34, \"score\": 0.953}, {\"word\": \"錯\"}, {\"word\": \"不\", \"start\": 98.34, \"end\": 98.44, \"score\": 0.999}, {\"word\": \"管\", \"start\": 98.44, \"end\": 98.64, \"score\": 0.9}, {\"word\": \"是\", \"start\": 98.64, \"end\": 99.141, \"score\": 0.961}, {\"word\": \"我\", \"start\": 99.141, \"end\": 99.261, \"score\": 0.987}, {\"word\": \"們\"}, {\"word\": \"的\", \"start\": 99.261, \"end\": 99.901, \"score\": 0.937}, {\"word\": \"業\"}, {\"word\": \"務\"}, {\"word\": \"即\", \"start\": 99.901, \"end\": 100.021, \"score\": 0.848}, {\"word\": \"便\", \"start\": 100.021, \"end\": 100.241, \"score\": 0.935}, {\"word\": \"是\", \"start\": 100.241, \"end\": 100.401, \"score\": 0.875}, {\"word\": \"它\", \"start\": 100.401, \"end\": 100.561, \"score\": 0.898}, {\"word\": \"的\", \"start\": 100.561, \"end\": 100.961, \"score\": 1.0}, {\"word\": \"推\", \"start\": 100.961, \"end\": 101.321, \"score\": 0.941}, {\"word\": \"動\"}, {\"word\": \"的\", \"start\": 101.321, \"end\": 101.681, \"score\": 0.999}, {\"word\": \"主\", \"start\": 101.681, \"end\": 102.241, \"score\": 0.931}, {\"word\": \"體\"}, {\"word\": \"有\", \"start\": 102.241, \"end\": 102.401, \"score\": 0.992}, {\"word\": \"些\", \"start\": 102.401, \"end\": 102.602, \"score\": 0.999}, {\"word\": \"是\", \"start\": 102.602, \"end\": 102.742, \"score\": 1.0}, {\"word\": \"在\", \"start\": 102.742, \"end\": 103.062, \"score\": 1.0}, {\"word\": \"通\", \"start\": 103.062, \"end\": 103.182, \"score\": 0.894}, {\"word\": \"常\", \"start\": 103.182, \"end\": 103.422, \"score\": 0.872}, {\"word\": \"進\"}, {\"word\": \"行\", \"start\": 103.422, \"end\": 103.622, \"score\": 0.976}, {\"word\": \"但\", \"start\": 103.622, \"end\": 103.882, \"score\": 0.928}, {\"word\": \"是\", \"start\": 103.882, \"end\": 104.322, \"score\": 0.957}, {\"word\": \"它\", \"start\": 104.322, \"end\": 104.482, \"score\": 0.91}, {\"word\": \"都\", \"start\": 104.482, 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0.922}, {\"word\": \"電\"}, {\"word\": \"費\"}, {\"word\": \"那\", \"start\": 113.044, \"end\": 113.404, \"score\": 0.941}, {\"word\": \"邊\"}, {\"word\": \"如\", \"start\": 113.404, \"end\": 113.545, \"score\": 0.942}, {\"word\": \"果\", \"start\": 113.545, \"end\": 113.865, \"score\": 0.875}, {\"word\": \"這\"}, {\"word\": \"邊\"}, {\"word\": \"都\", \"start\": 113.865, \"end\": 114.205, \"score\": 0.818}, {\"word\": \"斷\"}, {\"word\": \"的\", \"start\": 114.205, \"end\": 114.985, \"score\": 0.948}, {\"word\": \"話\"}, {\"word\": \"幾\"}, {\"word\": \"乎\", \"start\": 114.985, \"end\": 115.545, \"score\": 0.93}, {\"word\": \"不\", \"start\": 115.545, \"end\": 116.565, \"score\": 0.925}, {\"word\": \"僅\"}, {\"word\": \"僅\"}, {\"word\": \"手\", \"start\": 116.565, \"end\": 117.246, \"score\": 0.935}, {\"word\": \"腳\"}, {\"word\": \"斷\"}, {\"word\": \"大\", \"start\": 117.246, \"end\": 117.366, \"score\": 0.996}, {\"word\": \"概\", \"start\": 117.366, \"end\": 117.506, \"score\": 0.916}, {\"word\": 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\"謝\"}, {\"word\": \"謝\"}, {\"word\": \"謝\"}, {\"word\": \"委\", \"start\": 592.496, \"end\": 592.516, \"score\": 0.0}, {\"word\": \"員\"}], \"language\": \"zh\"}","srt":"1\n00:00:01,899 --> 00:00:10,415\n謝謝主席有請陳代理主委請坐位主委好\n\n2\n00:00:11,521 --> 00:00:28,792\n主委早那我想剛剛聽到我們國民黨的委員在質詢我個人是覺得這個有點匪夷所思這個你們的經營度的總預算呈如剛剛我們主席講的這個凍結了50%然後又被沒有刪除了50%的業務費然後凍結了10%所以總金額目前看起來少了4300多萬\n\n3\n00:00:37,938 --> 00:00:46,864\n主委我想你們這樣子你們都不覺得很艱苦嗎有現在就是覺得非常的拮据\n\n4\n00:00:48,274 --> 00:01:08,064\n那結局當然我們要想辦法來解決那以我自己個人來覺得來講我們像我們昨天去交通委員到屏東考察那我們交通部的官員我們也在看說這個你們上半年恐怕還可以過得去應付得了但下半年怎麼辦如果這個預算不解凍\n\n5\n00:01:09,224 --> 00:01:36,337\n然後沒有再把它增加回來那後續對你們不管不管是業務的影響包含像我們NCC有水電費通訊費跟土地租金之外那我想對百姓的影響更是嚴峻那包含我們所謂的一個線上申請的一個功能然後網路跟電信的一個基礎服務的部分我想這也影響整個政府公共這個服務的一個運作那主委你怎麼看待這件事情\n\n6\n00:01:36,980 --> 00:02:05,868\n我認為沒錯不管是我們的業務即便是它的推動的主體有些是在通常進行但是它都是資訊化都是用在我們單位預算裡頭要使用到的機房機房還有資訊系統裡頭的通訊費跟水電費那邊如果這邊都斷的話幾乎不僅僅手腳斷大概是大腦大概也去掉一半所以不能又要馬而匪又要馬而不吃草嗎主委認同\n\n7\n00:02:06,642 --> 00:02:33,831\n認同所以我們還是要趕快來努力希望我們在野黨的立委能夠支持讓我們的預算能夠再恢復回來那主委我想針對屏東縣過去本席一直在強調一個高抗災基地台的一個設置跟我們一個電性的一個韌性的強化的部分的功能那我想包含過去不管是交通部也好數位部也好還有我們NCC我都諮詢過但是很遺憾到底你現在什麼樣要付這個錢花好像都三不贊\n\n8\n00:02:35,784 --> 00:02:52,765\n跟委員報告這個經濟台通訊的司機等權益我們都要求業者特別是業者最近有合併案或者說一些平率的移轉的處分案我們都有在處分裡頭有付款要求甚至於有些是他們在自願承諾的部分我們都持續進行\n\n9\n00:02:53,746 --> 00:03:11,178\n那高抗災難部分過去會有一些補助那因為補助在是產業輔導部分在數位部成立之後移轉到數位部那這邊我們都有持續去恰這個委員首代的一些需求也跟數位部來聯繫那細節部分我們是請我們南區處的劉處長來補充\n\n10\n00:03:14,898 --> 00:03:15,138\n高慷在基地台\n\n11\n00:03:46,099 --> 00:04:08,432\n主委我想是這樣子就是因為屏東縣福原遼闊我們有33個鄉鎮市我們有山窟有離島有沿海地區這些每逢我們的這個颱風或好雨容易受到很大的一個天然的災害的一個影響尤其這通訊很重要的我常常在開玩笑的說我們各自的指揮中心都電信中斷這是要怎麼支援救災這很嚴重的問題\n\n12\n00:04:11,734 --> 00:04:27,630\n那所以我想還是要拜託一下我們主委是不是後續我們再跟找一下我們會長數位部我們大家一起來討論針對我們一些比較需要的一個區域這不是說每次你們要設就設應該是要把它放在我們通訊品質不好的地方來設沒有那個意義\n\n13\n00:04:29,532 --> 00:04:42,573\n像有的地方已經通訊品質很好,你還塞在那裡真的沒差勁啦請你再針對我們通訊品質真的比較不好的地方尤其像山區偏鄉的部分我們強化了這個部分,這樣好不好好,沒問題,我們持續努力\n\n14\n00:04:43,677 --> 00:05:09,943\n好主委那我想針對我們這個目前我們統計去年我們通訊傳播服務申訴的案件總共有6000多件那其中電信服務的申訴案件高達6162件佔了97.3%那顯示我們這個電信服務的一個電信化契約跟這些消費者的權益保障是有很大的一個落差那針對這個部分主委這邊怎麼處理後續怎麼處理\n\n15\n00:05:12,172 --> 00:05:39,696\n跟委員報告電信的定型化企業部分我們最近有修改主要著重在各自的保護方面那另外針對申訴的部分我們在去年也成立這個電銷中心依據電信管理法相關的規則來設立那目前他的處理量他大概負責上塊部分第一個是電信服務申訴的一些諮詢以及協調以及這個宣導那也要做成定期的報告那\n\n16\n00:05:40,456 --> 00:06:03,151\n相關的細節部分我們是不是請我們黃副處長來補充說明報告委員那個電銷中心這邊我們大概我們大概有一些基本的統計譬如說我們一開始在111年其實我們依據電管法成立電銷中心平均每個月500多件那最近其實大家可能\n\n17\n00:06:04,833 --> 00:06:16,624\n認知上可能覺得電信消費中心很多其實在我們近期的平均大概譬如說像13年的平均每個月500也是500出頭而已大概有逐步減緩那後續的話我們會強化譬如說請電線電銷中心跟電信業者大家多多溝通\n\n18\n00:06:23,390 --> 00:06:39,836\n那在針對一些比較經常發生的一些消費增速案件我們其實都有定期的工作會議請電信業者來檢討譬如說那個資訊透明化是否不足強化資訊透明化的和服務流程的改進大概以上簡單說明謝謝\n\n19\n00:06:42,202 --> 00:07:03,877\n也跟委員補充說明我們的行政資訊透明化我們會把各家的受理的申訴量也會公佈在我們的官網讓民眾來資訊讓形成給業者改進的一個動力就是這方面我們都一直持續有這個機制在處理主委我覺得你們都講得很輕鬆很愉快但是因為我們自己在服務處接到的案件\n\n20\n00:07:04,537 --> 00:07:22,898\n很多鄉親尤其一些長輩都說用出來的那個電信服務中心在籤什麼東西他也不知道就給他籤籤的就把他搬出去了這個真的是對鄉親來講是第一個沒有保障第二個也容易變成這個詐騙集團利用的一個工具這部分要怎麼去做後續的處理\n\n21\n00:07:24,302 --> 00:07:49,657\n如果郭中山我們請電信業者來注意那因為現在有涉及到打造所以這方面東西我們會請他一方面加強LossKYC一方面也要讓他感受讓民眾受理申請受理民眾的申請的時候能夠讓他的這個體驗感覺會比較自在一點這邊我們會請業者來要求他來甚至很多就是秘密請要簽了高費率的\n\n22\n00:07:50,457 --> 00:08:08,913\n一個費率,這個要繳很多錢,繳我們送藝術的也不知道,這要怎麼辦?這邊的話,我們都有要求業者不可以用誘導式的去強迫推銷高資貸方案所以我跟他講說,你就付個一千塊,就可以送什麼東西,就把它搶下去,結果那個東西就用不到了\n\n23\n00:08:11,158 --> 00:08:25,637\n那這方面我們會要求業者在行銷上必須要注意到這方面的問題不可以有強制推銷或者說半推就是半強制的方式我們這邊都會持續來要求業者不可以這樣做\n\n24\n00:08:26,318 --> 00:08:51,129\n主委我知道我們前幾天有召開了一個電信服務定期契約化的一個草案一個說明會那我想既然我們有做這樣一個措施那也希望要落實尤其我們整合受災真的是要防範這個我們的不當的一個推銷然後甚至我們詐騙器利用這些長輩利用一些年輕人這個作為一個詐騙工具的一個誘導這個部分我們真的要注意一下\n\n25\n00:08:52,113 --> 00:09:07,939\n好的我們會這方面來繼續加強好那最後我想這個NCC委員人數不足的這個困境我想還是要想辦法來解決要不然整個這個業務撒不走我想對百姓的權益真的影響非常的嚴重那主委請問這個部門你有什麼想法嗎\n\n26\n00:09:11,794 --> 00:09:37,600\n就是依法行政那目前就是我們現在NCC的情境也是就是依現在組織法的規定來處理運作的那外界有些誤解部分其實我們也發新聞稿就是因為確實是因為必須要法定員而總而過半才能夠組成委員會那現在是沒有辦法組成的我們會在現有的框架內做可以做的空間的部分把做主做滿\n\n27\n00:09:39,011 --> 00:09:52,516\n主委我還是建議這個有時候對外說明的時候應該把這個你們的未來想要做的工作跟困境要講清楚啦講清楚說明白讓外界更加清楚不要自己一直被一路挨打又不會挨就很難過了謝謝委員支持謝謝謝謝委員\n\n","tsv":"start\tend\ttext\n1899\t10415\t謝謝主席 有請陳代理主委請坐位主委好\n11521\t28792\t主委早 那我想剛剛聽到我們國民黨的委員在質詢我個人是覺得這個有點匪夷所思這個你們的經營度的總預算 呈如剛剛我們主席講的這個凍結了50% 然後又被沒有 刪除了50%的業務費 然後凍結了10%所以總金額目前看起來少了4300多萬\n37938\t46864\t主委我想你們這樣子你們都不覺得很艱苦嗎有 現在就是覺得非常的拮据\n48274\t68064\t那結局當然我們要想辦法來解決那以我自己個人來覺得來講我們像我們昨天去交通委員到屏東考察那我們交通部的官員我們也在看說這個你們上半年恐怕還可以過得去應付得了但下半年怎麼辦如果這個預算不解凍\n69224\t96337\t然後沒有再把它增加回來那後續對你們不管不管是業務的影響包含像我們NCC有水電費通訊費跟土地租金之外那我想對百姓的影響更是嚴峻那包含我們所謂的一個線上申請的一個功能然後網路跟電信的一個基礎服務的部分我想這也影響整個政府公共這個服務的一個運作那主委你怎麼看待這件事情\n96980\t125868\t我認為沒錯不管是我們的業務即便是它的推動的主體有些是在通常進行但是它都是資訊化都是用在我們單位預算裡頭要使用到的機房機房還有資訊系統裡頭的通訊費跟水電費那邊如果這邊都斷的話幾乎不僅僅手腳斷大概是大腦大概也去掉一半所以不能又要馬而匪又要馬而不吃草嗎主委認同\n126642\t153831\t認同所以我們還是要趕快來努力希望我們在野黨的立委能夠支持讓我們的預算能夠再恢復回來那主委我想針對屏東縣過去本席一直在強調一個高抗災基地台的一個設置跟我們一個電性的一個韌性的強化的部分的功能那我想包含過去不管是交通部也好數位部也好還有我們NCC我都諮詢過但是很遺憾到底你現在什麼樣要付這個錢花好像都三不贊\n155784\t172765\t跟委員報告這個經濟台通訊的司機等權益我們都要求業者特別是業者最近有合併案或者說一些平率的移轉的處分案我們都有在處分裡頭有付款要求甚至於有些是他們在自願承諾的部分我們都持續進行\n173746\t191178\t那高抗災難部分過去會有一些補助那因為補助在是產業輔導部分在數位部成立之後移轉到數位部那這邊我們都有持續去恰這個委員首代的一些需求也跟數位部來聯繫那細節部分我們是請我們南區處的劉處長來補充\n194898\t195138\t高慷在基地台\n226099\t248432\t主委我想是這樣子就是因為屏東縣福原遼闊我們有33個鄉鎮市我們有山窟有離島有沿海地區這些每逢我們的這個颱風或好雨容易受到很大的一個天然的災害的一個影響尤其這通訊很重要的我常常在開玩笑的說我們各自的指揮中心都電信中斷這是要怎麼支援救災這很嚴重的問題\n251734\t267630\t那所以我想還是要拜託一下我們主委是不是後續我們再跟 找一下我們會長 數位部我們大家一起來討論針對我們一些比較需要的一個區域這不是說每次你們要設就設應該是要把它放在我們通訊品質不好的地方來設沒有那個意義\n269532\t282573\t像有的地方已經通訊品質很好,你還塞在那裡真的沒差勁啦請你再針對我們通訊品質真的比較不好的地方尤其像山區偏鄉的部分我們強化了這個部分,這樣好不好好,沒問題,我們持續努力\n283677\t309943\t好主委那我想針對我們這個目前我們統計去年我們通訊傳播服務申訴的案件總共有6000多件那其中電信服務的申訴案件高達6162件佔了97.3%那顯示我們這個電信服務的一個電信化契約跟這些消費者的權益保障是有很大的一個落差那針對這個部分主委這邊怎麼處理後續怎麼處理\n312172\t339696\t跟委員報告電信的定型化企業部分我們最近有修改主要著重在各自的保護方面那另外針對申訴的部分我們在去年也成立這個電銷中心依據電信管理法相關的規則來設立那目前他的處理量他大概負責上塊部分第一個是電信服務申訴的一些諮詢以及協調以及這個宣導那也要做成定期的報告那\n340456\t363151\t相關的細節部分我們是不是請我們黃副處長來補充說明報告委員那個電銷中心這邊我們大概我們大概有一些基本的統計譬如說我們一開始在111年其實我們依據電管法成立電銷中心平均每個月500多件那最近其實大家可能\n364833\t376624\t認知上可能覺得電信消費中心很多其實在我們近期的平均大概譬如說像13年的平均每個月500也是500出頭而已大概有逐步減緩那後續的話我們會強化譬如說請電線電銷中心跟電信業者大家多多溝通\n383390\t399836\t那在針對一些比較經常發生的一些消費增速案件我們其實都有定期的工作會議請電信業者來檢討譬如說那個資訊透明化是否不足強化資訊透明化的和服務流程的改進大概以上簡單說明 謝謝\n402202\t423877\t也跟委員補充說明我們的行政資訊透明化我們會把各家的受理的申訴量也會公佈在我們的官網讓民眾來資訊讓形成給業者改進的一個動力就是這方面我們都一直持續有這個機制在處理主委我覺得你們都講得很輕鬆很愉快但是因為我們自己在服務處接到的案件\n424537\t442898\t很多鄉親尤其一些長輩都說用出來的那個電信服務中心在籤什麼東西他也不知道就給他籤籤的就把他搬出去了這個真的是對鄉親來講是第一個沒有保障第二個也容易變成這個詐騙集團利用的一個工具這部分要怎麼去做後續的處理\n444302\t469657\t如果郭中山我們請電信業者來注意那因為現在有涉及到打造所以這方面東西我們會請他一方面加強Loss KYC一方面也要讓他感受讓民眾受理申請受理民眾的申請的時候能夠讓他的這個體驗感覺會比較自在一點這邊我們會請業者來要求他來 甚至很多就是秘密請要簽了高費率的\n470457\t488913\t一個費率,這個要繳很多錢,繳我們送藝術的也不知道,這要怎麼辦?這邊的話,我們都有要求業者不可以用誘導式的去強迫推銷高資貸方案所以我跟他講說,你就付個一千塊,就可以送什麼東西,就把它搶下去,結果那個東西就用不到了\n491158\t505637\t那這方面我們會要求業者在行銷上必須要注意到這方面的問題不可以有強制推銷或者說半推就是半強制的方式我們這邊都會持續來要求業者不可以這樣做\n506318\t531129\t主委我知道我們前幾天有召開了一個電信服務定期契約化的一個草案一個說明會那我想既然我們有做這樣一個措施那也希望要落實尤其我們整合受災真的是要防範這個我們的不當的一個推銷然後甚至我們詐騙器利用這些長輩利用一些年輕人這個作為一個詐騙工具的一個誘導這個部分我們真的要注意一下\n532113\t547939\t好的我們會這方面來繼續加強好那最後我想這個NCC委員人數不足的這個困境我想還是要想辦法來解決要不然整個這個業務撒不走我想對百姓的權益真的影響非常的嚴重那主委請問這個部門你有什麼想法嗎\n551794\t577600\t就是依法行政那目前就是我們現在NCC的情境也是就是依現在組織法的規定來處理運作的那外界有些誤解部分其實我們也發新聞稿就是因為確實是因為必須要法定員而總而過半才能夠組成委員會那現在是沒有辦法組成的我們會在現有的框架內做可以做的空間的部分把做主做滿\n579011\t592516\t主委我還是建議這個有時候對外說明的時候應該把這個你們的未來想要做的工作跟困境要講清楚啦講清楚說明白讓外界更加清楚不要自己一直被一路挨打又不會挨就很難過了謝謝委員支持謝謝謝謝委員\n","txt":"謝謝主席 有請陳代理主委請坐位主委好\n主委早 那我想剛剛聽到我們國民黨的委員在質詢我個人是覺得這個有點匪夷所思這個你們的經營度的總預算 呈如剛剛我們主席講的這個凍結了50% 然後又被沒有 刪除了50%的業務費 然後凍結了10%所以總金額目前看起來少了4300多萬\n主委我想你們這樣子你們都不覺得很艱苦嗎有 現在就是覺得非常的拮据\n那結局當然我們要想辦法來解決那以我自己個人來覺得來講我們像我們昨天去交通委員到屏東考察那我們交通部的官員我們也在看說這個你們上半年恐怕還可以過得去應付得了但下半年怎麼辦如果這個預算不解凍\n然後沒有再把它增加回來那後續對你們不管不管是業務的影響包含像我們NCC有水電費通訊費跟土地租金之外那我想對百姓的影響更是嚴峻那包含我們所謂的一個線上申請的一個功能然後網路跟電信的一個基礎服務的部分我想這也影響整個政府公共這個服務的一個運作那主委你怎麼看待這件事情\n我認為沒錯不管是我們的業務即便是它的推動的主體有些是在通常進行但是它都是資訊化都是用在我們單位預算裡頭要使用到的機房機房還有資訊系統裡頭的通訊費跟水電費那邊如果這邊都斷的話幾乎不僅僅手腳斷大概是大腦大概也去掉一半所以不能又要馬而匪又要馬而不吃草嗎主委認同\n認同所以我們還是要趕快來努力希望我們在野黨的立委能夠支持讓我們的預算能夠再恢復回來那主委我想針對屏東縣過去本席一直在強調一個高抗災基地台的一個設置跟我們一個電性的一個韌性的強化的部分的功能那我想包含過去不管是交通部也好數位部也好還有我們NCC我都諮詢過但是很遺憾到底你現在什麼樣要付這個錢花好像都三不贊\n跟委員報告這個經濟台通訊的司機等權益我們都要求業者特別是業者最近有合併案或者說一些平率的移轉的處分案我們都有在處分裡頭有付款要求甚至於有些是他們在自願承諾的部分我們都持續進行\n那高抗災難部分過去會有一些補助那因為補助在是產業輔導部分在數位部成立之後移轉到數位部那這邊我們都有持續去恰這個委員首代的一些需求也跟數位部來聯繫那細節部分我們是請我們南區處的劉處長來補充\n高慷在基地台\n主委我想是這樣子就是因為屏東縣福原遼闊我們有33個鄉鎮市我們有山窟有離島有沿海地區這些每逢我們的這個颱風或好雨容易受到很大的一個天然的災害的一個影響尤其這通訊很重要的我常常在開玩笑的說我們各自的指揮中心都電信中斷這是要怎麼支援救災這很嚴重的問題\n那所以我想還是要拜託一下我們主委是不是後續我們再跟 找一下我們會長 數位部我們大家一起來討論針對我們一些比較需要的一個區域這不是說每次你們要設就設應該是要把它放在我們通訊品質不好的地方來設沒有那個意義\n像有的地方已經通訊品質很好,你還塞在那裡真的沒差勁啦請你再針對我們通訊品質真的比較不好的地方尤其像山區偏鄉的部分我們強化了這個部分,這樣好不好好,沒問題,我們持續努力\n好主委那我想針對我們這個目前我們統計去年我們通訊傳播服務申訴的案件總共有6000多件那其中電信服務的申訴案件高達6162件佔了97.3%那顯示我們這個電信服務的一個電信化契約跟這些消費者的權益保障是有很大的一個落差那針對這個部分主委這邊怎麼處理後續怎麼處理\n跟委員報告電信的定型化企業部分我們最近有修改主要著重在各自的保護方面那另外針對申訴的部分我們在去年也成立這個電銷中心依據電信管理法相關的規則來設立那目前他的處理量他大概負責上塊部分第一個是電信服務申訴的一些諮詢以及協調以及這個宣導那也要做成定期的報告那\n相關的細節部分我們是不是請我們黃副處長來補充說明報告委員那個電銷中心這邊我們大概我們大概有一些基本的統計譬如說我們一開始在111年其實我們依據電管法成立電銷中心平均每個月500多件那最近其實大家可能\n認知上可能覺得電信消費中心很多其實在我們近期的平均大概譬如說像13年的平均每個月500也是500出頭而已大概有逐步減緩那後續的話我們會強化譬如說請電線電銷中心跟電信業者大家多多溝通\n那在針對一些比較經常發生的一些消費增速案件我們其實都有定期的工作會議請電信業者來檢討譬如說那個資訊透明化是否不足強化資訊透明化的和服務流程的改進大概以上簡單說明 謝謝\n也跟委員補充說明我們的行政資訊透明化我們會把各家的受理的申訴量也會公佈在我們的官網讓民眾來資訊讓形成給業者改進的一個動力就是這方面我們都一直持續有這個機制在處理主委我覺得你們都講得很輕鬆很愉快但是因為我們自己在服務處接到的案件\n很多鄉親尤其一些長輩都說用出來的那個電信服務中心在籤什麼東西他也不知道就給他籤籤的就把他搬出去了這個真的是對鄉親來講是第一個沒有保障第二個也容易變成這個詐騙集團利用的一個工具這部分要怎麼去做後續的處理\n如果郭中山我們請電信業者來注意那因為現在有涉及到打造所以這方面東西我們會請他一方面加強Loss KYC一方面也要讓他感受讓民眾受理申請受理民眾的申請的時候能夠讓他的這個體驗感覺會比較自在一點這邊我們會請業者來要求他來 甚至很多就是秘密請要簽了高費率的\n一個費率,這個要繳很多錢,繳我們送藝術的也不知道,這要怎麼辦?這邊的話,我們都有要求業者不可以用誘導式的去強迫推銷高資貸方案所以我跟他講說,你就付個一千塊,就可以送什麼東西,就把它搶下去,結果那個東西就用不到了\n那這方面我們會要求業者在行銷上必須要注意到這方面的問題不可以有強制推銷或者說半推就是半強制的方式我們這邊都會持續來要求業者不可以這樣做\n主委我知道我們前幾天有召開了一個電信服務定期契約化的一個草案一個說明會那我想既然我們有做這樣一個措施那也希望要落實尤其我們整合受災真的是要防範這個我們的不當的一個推銷然後甚至我們詐騙器利用這些長輩利用一些年輕人這個作為一個詐騙工具的一個誘導這個部分我們真的要注意一下\n好的我們會這方面來繼續加強好那最後我想這個NCC委員人數不足的這個困境我想還是要想辦法來解決要不然整個這個業務撒不走我想對百姓的權益真的影響非常的嚴重那主委請問這個部門你有什麼想法嗎\n就是依法行政那目前就是我們現在NCC的情境也是就是依現在組織法的規定來處理運作的那外界有些誤解部分其實我們也發新聞稿就是因為確實是因為必須要法定員而總而過半才能夠組成委員會那現在是沒有辦法組成的我們會在現有的框架內做可以做的空間的部分把做主做滿\n主委我還是建議這個有時候對外說明的時候應該把這個你們的未來想要做的工作跟困境要講清楚啦講清楚說明白讓外界更加清楚不要自己一直被一路挨打又不會挨就很難過了謝謝委員支持謝謝謝謝委員\n","vtt":"WEBVTT\n\n00:01.899 --> 00:10.415\n謝謝主席有請陳代理主委請坐位主委好\n\n00:11.521 --> 00:28.792\n主委早那我想剛剛聽到我們國民黨的委員在質詢我個人是覺得這個有點匪夷所思這個你們的經營度的總預算呈如剛剛我們主席講的這個凍結了50%然後又被沒有刪除了50%的業務費然後凍結了10%所以總金額目前看起來少了4300多萬\n\n00:37.938 --> 00:46.864\n主委我想你們這樣子你們都不覺得很艱苦嗎有現在就是覺得非常的拮据\n\n00:48.274 --> 01:08.064\n那結局當然我們要想辦法來解決那以我自己個人來覺得來講我們像我們昨天去交通委員到屏東考察那我們交通部的官員我們也在看說這個你們上半年恐怕還可以過得去應付得了但下半年怎麼辦如果這個預算不解凍\n\n01:09.224 --> 01:36.337\n然後沒有再把它增加回來那後續對你們不管不管是業務的影響包含像我們NCC有水電費通訊費跟土地租金之外那我想對百姓的影響更是嚴峻那包含我們所謂的一個線上申請的一個功能然後網路跟電信的一個基礎服務的部分我想這也影響整個政府公共這個服務的一個運作那主委你怎麼看待這件事情\n\n01:36.980 --> 02:05.868\n我認為沒錯不管是我們的業務即便是它的推動的主體有些是在通常進行但是它都是資訊化都是用在我們單位預算裡頭要使用到的機房機房還有資訊系統裡頭的通訊費跟水電費那邊如果這邊都斷的話幾乎不僅僅手腳斷大概是大腦大概也去掉一半所以不能又要馬而匪又要馬而不吃草嗎主委認同\n\n02:06.642 --> 02:33.831\n認同所以我們還是要趕快來努力希望我們在野黨的立委能夠支持讓我們的預算能夠再恢復回來那主委我想針對屏東縣過去本席一直在強調一個高抗災基地台的一個設置跟我們一個電性的一個韌性的強化的部分的功能那我想包含過去不管是交通部也好數位部也好還有我們NCC我都諮詢過但是很遺憾到底你現在什麼樣要付這個錢花好像都三不贊\n\n02:35.784 --> 02:52.765\n跟委員報告這個經濟台通訊的司機等權益我們都要求業者特別是業者最近有合併案或者說一些平率的移轉的處分案我們都有在處分裡頭有付款要求甚至於有些是他們在自願承諾的部分我們都持續進行\n\n02:53.746 --> 03:11.178\n那高抗災難部分過去會有一些補助那因為補助在是產業輔導部分在數位部成立之後移轉到數位部那這邊我們都有持續去恰這個委員首代的一些需求也跟數位部來聯繫那細節部分我們是請我們南區處的劉處長來補充\n\n03:14.898 --> 03:15.138\n高慷在基地台\n\n03:46.099 --> 04:08.432\n主委我想是這樣子就是因為屏東縣福原遼闊我們有33個鄉鎮市我們有山窟有離島有沿海地區這些每逢我們的這個颱風或好雨容易受到很大的一個天然的災害的一個影響尤其這通訊很重要的我常常在開玩笑的說我們各自的指揮中心都電信中斷這是要怎麼支援救災這很嚴重的問題\n\n04:11.734 --> 04:27.630\n那所以我想還是要拜託一下我們主委是不是後續我們再跟找一下我們會長數位部我們大家一起來討論針對我們一些比較需要的一個區域這不是說每次你們要設就設應該是要把它放在我們通訊品質不好的地方來設沒有那個意義\n\n04:29.532 --> 04:42.573\n像有的地方已經通訊品質很好,你還塞在那裡真的沒差勁啦請你再針對我們通訊品質真的比較不好的地方尤其像山區偏鄉的部分我們強化了這個部分,這樣好不好好,沒問題,我們持續努力\n\n04:43.677 --> 05:09.943\n好主委那我想針對我們這個目前我們統計去年我們通訊傳播服務申訴的案件總共有6000多件那其中電信服務的申訴案件高達6162件佔了97.3%那顯示我們這個電信服務的一個電信化契約跟這些消費者的權益保障是有很大的一個落差那針對這個部分主委這邊怎麼處理後續怎麼處理\n\n05:12.172 --> 05:39.696\n跟委員報告電信的定型化企業部分我們最近有修改主要著重在各自的保護方面那另外針對申訴的部分我們在去年也成立這個電銷中心依據電信管理法相關的規則來設立那目前他的處理量他大概負責上塊部分第一個是電信服務申訴的一些諮詢以及協調以及這個宣導那也要做成定期的報告那\n\n05:40.456 --> 06:03.151\n相關的細節部分我們是不是請我們黃副處長來補充說明報告委員那個電銷中心這邊我們大概我們大概有一些基本的統計譬如說我們一開始在111年其實我們依據電管法成立電銷中心平均每個月500多件那最近其實大家可能\n\n06:04.833 --> 06:16.624\n認知上可能覺得電信消費中心很多其實在我們近期的平均大概譬如說像13年的平均每個月500也是500出頭而已大概有逐步減緩那後續的話我們會強化譬如說請電線電銷中心跟電信業者大家多多溝通\n\n06:23.390 --> 06:39.836\n那在針對一些比較經常發生的一些消費增速案件我們其實都有定期的工作會議請電信業者來檢討譬如說那個資訊透明化是否不足強化資訊透明化的和服務流程的改進大概以上簡單說明謝謝\n\n06:42.202 --> 07:03.877\n也跟委員補充說明我們的行政資訊透明化我們會把各家的受理的申訴量也會公佈在我們的官網讓民眾來資訊讓形成給業者改進的一個動力就是這方面我們都一直持續有這個機制在處理主委我覺得你們都講得很輕鬆很愉快但是因為我們自己在服務處接到的案件\n\n07:04.537 --> 07:22.898\n很多鄉親尤其一些長輩都說用出來的那個電信服務中心在籤什麼東西他也不知道就給他籤籤的就把他搬出去了這個真的是對鄉親來講是第一個沒有保障第二個也容易變成這個詐騙集團利用的一個工具這部分要怎麼去做後續的處理\n\n07:24.302 --> 07:49.657\n如果郭中山我們請電信業者來注意那因為現在有涉及到打造所以這方面東西我們會請他一方面加強LossKYC一方面也要讓他感受讓民眾受理申請受理民眾的申請的時候能夠讓他的這個體驗感覺會比較自在一點這邊我們會請業者來要求他來甚至很多就是秘密請要簽了高費率的\n\n07:50.457 --> 08:08.913\n一個費率,這個要繳很多錢,繳我們送藝術的也不知道,這要怎麼辦?這邊的話,我們都有要求業者不可以用誘導式的去強迫推銷高資貸方案所以我跟他講說,你就付個一千塊,就可以送什麼東西,就把它搶下去,結果那個東西就用不到了\n\n08:11.158 --> 08:25.637\n那這方面我們會要求業者在行銷上必須要注意到這方面的問題不可以有強制推銷或者說半推就是半強制的方式我們這邊都會持續來要求業者不可以這樣做\n\n08:26.318 --> 08:51.129\n主委我知道我們前幾天有召開了一個電信服務定期契約化的一個草案一個說明會那我想既然我們有做這樣一個措施那也希望要落實尤其我們整合受災真的是要防範這個我們的不當的一個推銷然後甚至我們詐騙器利用這些長輩利用一些年輕人這個作為一個詐騙工具的一個誘導這個部分我們真的要注意一下\n\n08:52.113 --> 09:07.939\n好的我們會這方面來繼續加強好那最後我想這個NCC委員人數不足的這個困境我想還是要想辦法來解決要不然整個這個業務撒不走我想對百姓的權益真的影響非常的嚴重那主委請問這個部門你有什麼想法嗎\n\n09:11.794 --> 09:37.600\n就是依法行政那目前就是我們現在NCC的情境也是就是依現在組織法的規定來處理運作的那外界有些誤解部分其實我們也發新聞稿就是因為確實是因為必須要法定員而總而過半才能夠組成委員會那現在是沒有辦法組成的我們會在現有的框架內做可以做的空間的部分把做主做滿\n\n09:39.011 --> 09:52.516\n主委我還是建議這個有時候對外說明的時候應該把這個你們的未來想要做的工作跟困境要講清楚啦講清楚說明白讓外界更加清楚不要自己一直被一路挨打又不會挨就很難過了謝謝委員支持謝謝謝謝委員\n\n","segments":[{"start":1.899,"end":10.415,"text":"謝謝主席 有請陳代理主委請坐位主委好"},{"start":11.521,"end":28.792,"text":"主委早 那我想剛剛聽到我們國民黨的委員在質詢我個人是覺得這個有點匪夷所思這個你們的經營度的總預算 呈如剛剛我們主席講的這個凍結了50% 然後又被沒有 刪除了50%的業務費 然後凍結了10%所以總金額目前看起來少了4300多萬"},{"start":37.938,"end":46.864,"text":"主委我想你們這樣子你們都不覺得很艱苦嗎有 現在就是覺得非常的拮据"},{"start":48.274,"end":68.064,"text":"那結局當然我們要想辦法來解決那以我自己個人來覺得來講我們像我們昨天去交通委員到屏東考察那我們交通部的官員我們也在看說這個你們上半年恐怕還可以過得去應付得了但下半年怎麼辦如果這個預算不解凍"},{"start":69.224,"end":96.337,"text":"然後沒有再把它增加回來那後續對你們不管不管是業務的影響包含像我們NCC有水電費通訊費跟土地租金之外那我想對百姓的影響更是嚴峻那包含我們所謂的一個線上申請的一個功能然後網路跟電信的一個基礎服務的部分我想這也影響整個政府公共這個服務的一個運作那主委你怎麼看待這件事情"},{"start":96.98,"end":125.868,"text":"我認為沒錯不管是我們的業務即便是它的推動的主體有些是在通常進行但是它都是資訊化都是用在我們單位預算裡頭要使用到的機房機房還有資訊系統裡頭的通訊費跟水電費那邊如果這邊都斷的話幾乎不僅僅手腳斷大概是大腦大概也去掉一半所以不能又要馬而匪又要馬而不吃草嗎主委認同"},{"start":126.642,"end":153.831,"text":"認同所以我們還是要趕快來努力希望我們在野黨的立委能夠支持讓我們的預算能夠再恢復回來那主委我想針對屏東縣過去本席一直在強調一個高抗災基地台的一個設置跟我們一個電性的一個韌性的強化的部分的功能那我想包含過去不管是交通部也好數位部也好還有我們NCC我都諮詢過但是很遺憾到底你現在什麼樣要付這個錢花好像都三不贊"},{"start":155.784,"end":172.765,"text":"跟委員報告這個經濟台通訊的司機等權益我們都要求業者特別是業者最近有合併案或者說一些平率的移轉的處分案我們都有在處分裡頭有付款要求甚至於有些是他們在自願承諾的部分我們都持續進行"},{"start":173.746,"end":191.178,"text":"那高抗災難部分過去會有一些補助那因為補助在是產業輔導部分在數位部成立之後移轉到數位部那這邊我們都有持續去恰這個委員首代的一些需求也跟數位部來聯繫那細節部分我們是請我們南區處的劉處長來補充"},{"start":194.898,"end":195.138,"text":"高慷在基地台"},{"start":226.099,"end":248.432,"text":"主委我想是這樣子就是因為屏東縣福原遼闊我們有33個鄉鎮市我們有山窟有離島有沿海地區這些每逢我們的這個颱風或好雨容易受到很大的一個天然的災害的一個影響尤其這通訊很重要的我常常在開玩笑的說我們各自的指揮中心都電信中斷這是要怎麼支援救災這很嚴重的問題"},{"start":251.734,"end":267.63,"text":"那所以我想還是要拜託一下我們主委是不是後續我們再跟 找一下我們會長 數位部我們大家一起來討論針對我們一些比較需要的一個區域這不是說每次你們要設就設應該是要把它放在我們通訊品質不好的地方來設沒有那個意義"},{"start":269.532,"end":282.573,"text":"像有的地方已經通訊品質很好,你還塞在那裡真的沒差勁啦請你再針對我們通訊品質真的比較不好的地方尤其像山區偏鄉的部分我們強化了這個部分,這樣好不好好,沒問題,我們持續努力"},{"start":283.677,"end":309.943,"text":"好主委那我想針對我們這個目前我們統計去年我們通訊傳播服務申訴的案件總共有6000多件那其中電信服務的申訴案件高達6162件佔了97.3%那顯示我們這個電信服務的一個電信化契約跟這些消費者的權益保障是有很大的一個落差那針對這個部分主委這邊怎麼處理後續怎麼處理"},{"start":312.172,"end":339.696,"text":"跟委員報告電信的定型化企業部分我們最近有修改主要著重在各自的保護方面那另外針對申訴的部分我們在去年也成立這個電銷中心依據電信管理法相關的規則來設立那目前他的處理量他大概負責上塊部分第一個是電信服務申訴的一些諮詢以及協調以及這個宣導那也要做成定期的報告那"},{"start":340.456,"end":363.151,"text":"相關的細節部分我們是不是請我們黃副處長來補充說明報告委員那個電銷中心這邊我們大概我們大概有一些基本的統計譬如說我們一開始在111年其實我們依據電管法成立電銷中心平均每個月500多件那最近其實大家可能"},{"start":364.833,"end":376.624,"text":"認知上可能覺得電信消費中心很多其實在我們近期的平均大概譬如說像13年的平均每個月500也是500出頭而已大概有逐步減緩那後續的話我們會強化譬如說請電線電銷中心跟電信業者大家多多溝通"},{"start":383.39,"end":399.836,"text":"那在針對一些比較經常發生的一些消費增速案件我們其實都有定期的工作會議請電信業者來檢討譬如說那個資訊透明化是否不足強化資訊透明化的和服務流程的改進大概以上簡單說明 謝謝"},{"start":402.202,"end":423.877,"text":"也跟委員補充說明我們的行政資訊透明化我們會把各家的受理的申訴量也會公佈在我們的官網讓民眾來資訊讓形成給業者改進的一個動力就是這方面我們都一直持續有這個機制在處理主委我覺得你們都講得很輕鬆很愉快但是因為我們自己在服務處接到的案件"},{"start":424.537,"end":442.898,"text":"很多鄉親尤其一些長輩都說用出來的那個電信服務中心在籤什麼東西他也不知道就給他籤籤的就把他搬出去了這個真的是對鄉親來講是第一個沒有保障第二個也容易變成這個詐騙集團利用的一個工具這部分要怎麼去做後續的處理"},{"start":444.302,"end":469.657,"text":"如果郭中山我們請電信業者來注意那因為現在有涉及到打造所以這方面東西我們會請他一方面加強Loss KYC一方面也要讓他感受讓民眾受理申請受理民眾的申請的時候能夠讓他的這個體驗感覺會比較自在一點這邊我們會請業者來要求他來 甚至很多就是秘密請要簽了高費率的"},{"start":470.457,"end":488.913,"text":"一個費率,這個要繳很多錢,繳我們送藝術的也不知道,這要怎麼辦?這邊的話,我們都有要求業者不可以用誘導式的去強迫推銷高資貸方案所以我跟他講說,你就付個一千塊,就可以送什麼東西,就把它搶下去,結果那個東西就用不到了"},{"start":491.158,"end":505.637,"text":"那這方面我們會要求業者在行銷上必須要注意到這方面的問題不可以有強制推銷或者說半推就是半強制的方式我們這邊都會持續來要求業者不可以這樣做"},{"start":506.318,"end":531.129,"text":"主委我知道我們前幾天有召開了一個電信服務定期契約化的一個草案一個說明會那我想既然我們有做這樣一個措施那也希望要落實尤其我們整合受災真的是要防範這個我們的不當的一個推銷然後甚至我們詐騙器利用這些長輩利用一些年輕人這個作為一個詐騙工具的一個誘導這個部分我們真的要注意一下"},{"start":532.113,"end":547.939,"text":"好的我們會這方面來繼續加強好那最後我想這個NCC委員人數不足的這個困境我想還是要想辦法來解決要不然整個這個業務撒不走我想對百姓的權益真的影響非常的嚴重那主委請問這個部門你有什麼想法嗎"},{"start":551.794,"end":577.6,"text":"就是依法行政那目前就是我們現在NCC的情境也是就是依現在組織法的規定來處理運作的那外界有些誤解部分其實我們也發新聞稿就是因為確實是因為必須要法定員而總而過半才能夠組成委員會那現在是沒有辦法組成的我們會在現有的框架內做可以做的空間的部分把做主做滿"},{"start":579.011,"end":592.516,"text":"主委我還是建議這個有時候對外說明的時候應該把這個你們的未來想要做的工作跟困境要講清楚啦講清楚說明白讓外界更加清楚不要自己一直被一路挨打又不會挨就很難過了謝謝委員支持謝謝謝謝委員"}]}}},"gazette":{"lineno":621,"blocks":[["徐委員富癸：（11時3分）謝謝主席，有請陳代理主委。"],["主席：請主委。"],["陳代理主任委員崇樹：徐委員好。"],["徐委員富癸：主委早。剛剛聽到國民黨委員的質詢，我個人是覺得這個有點匪夷所思，誠如剛剛我們主席所講的，你們今年度的預算被刪除了50%的業務費，然後凍結了10%，所以總金額目前看起來少了四千三百多萬，主委，你們這樣子都不會覺得很痛苦嗎？"],["陳代理主任委員崇樹：有，現在就是覺得非常地拮据。"],["徐委員富癸：這個當然我們要想辦法來解決，以我自己個人來講，像昨天交通委員會到屏東考察，我們跟交通部的官員也有提到，你們上半年恐怕還可以過得去、應付得了，但下半年怎麼辦？如果這個預算不解凍，然後沒有再把它增加回來，後續對你們不管是業務的影響，包含像NCC的水電費、通訊費跟土地租金之外，我想對百姓的影響更是嚴峻，包含所謂的線上申請功能、網路跟電信基礎服務的部分，我想這也影響到整個政府公共服務的運作，請問主委怎麼看待這件事情？"],["陳代理主任委員崇樹：委員說的沒錯，有關我們的業務，即便是推動的主體有些是在通傳基金，但是它都是資訊化，都是我們單位預算裡要使用到的機房及資訊系統裡頭的通訊費跟水電費，如果連這邊都斷的話，不僅僅是手腳斷，大概大腦也去掉一半了。"],["徐委員富癸：對嘛，所以不能又要馬兒肥又要馬兒不吃草嘛！"],["陳代理主任委員崇樹：認同。"],["徐委員富癸：認同啦，所以我們還是要趕快來努力，希望在野黨的立委能夠支持讓我們的預算能夠再恢復回來！","主委，針對屏東縣，過去本席一直在強調高抗災基地臺的設置跟電信韌性強化的功能，過去不管是交通部也好，數位部好，還有NCC，我都質詢過，但是很遺憾，到底現在是誰要負責這個工作？好像都抓不到頭緒耶！"],["陳代理主任委員崇樹：跟委員報告，基地臺通訊是基本權益，我們都要求業者，特別是如果業者最近有合併案或是一些頻率的移轉處分案，我們都在處分裡頭有附款要求，甚至於有些是他們自願承諾的部分，我們都持續進行。","在高抗災的部分，過去會有一些補助，因為補助是在產業輔導的部分，在數位部成立之後，已經移轉到數位部了，我們都有持續去洽委員所關心的一些需求，也有跟數位部來聯繫。有關細節部分，我請南區處劉處長來補充。"],["劉處長豐章：報告委員，目前屏東縣的部分，我們在104年到113年已經有建置了30座高抗災的基地臺，今年度預計要建設6座的高抗災基地臺，目前是只要民眾有需求或是委員為民陳情的話，我們都會請業者及當地民眾來做評估，評估好之後，如果土地沒有問題且民眾也支持的話，我們都會請業者儘快來建設。以上報告。"],["徐委員富癸：主委，我想是這樣子，因為屏東縣幅員遼闊，我們有33個鄉鎮市，有山區、有離島，也有沿海地區，每逢颱風或豪雨就容易受到天然災害的影響，所以通訊是非常重要的，我常常開玩笑說，如果我們很多的指揮中心都電信中斷了，這樣要怎麼指揮救災，所以這是很嚴重的問題！所以我還是拜託一下主委，是不是後續再找數位部大家一起來討論？針對我們一些比較需要的區域，這不是你們說要設6座就設的，應該是要把它放在我們通訊品質不好的地方來設才有意義啊，有的地方的通訊品質已經很好了，你還設在那裡的話，真的是浪費錢啦！是不是應該針對我們通訊品質真的比較不好的地方，尤其像山區、偏鄉的部分，我們來強化這個部分，這樣好不好？"],["陳代理主任委員崇樹：好，沒問題，我們持續努力。"],["徐委員富癸：主委，依據相關的統計資料顯示，去年NCC通訊傳播服務申訴案件總共有六千多件，其中電信服務的申訴案件高達6,162件，占97.3%，顯示我們電信服務的定型化契約跟消費者的權益保障是有很大的落差，針對這個部分，主委這邊怎麼處理？後續是怎麼處理的？"],["陳代理主任委員崇樹：跟委員報告，有關電信的定型化契約部分，我們最近有修改，主要是著重在個資的保護方面。另外，針對申訴的部分，我們在去年也成立了電消中心，是依據電信管理法的相關規則來設立，目前它大概負責三個部分，包括電信服務申訴的一些諮詢及協調，以及宣導，也有做成定期的報告。相關的細節部分，我請黃副處長來補充說明。"],["黃副處長天陽：報告委員，電消中心這邊，我們大概有一些基本的統計，譬如一開始在111年我們依據電管法成立電消中心，平均每個月五百多件，大家可能在認知上覺得電信消費中心很多，其實以我們近期的平均來說，譬如像113年的平均，每個月也是五百出頭而已，大概有逐步減緩，後續的話，我們會強化，譬如說請電消中心跟電信業者大家多多溝通，那再針對一些經常發生的消費申訴案件，我們其實都有定期的工作會議，請電信業者來檢討。譬如說資訊透明化是否不足，強化資訊透明化和服務流程的改進。以上簡單說明，謝謝。"],["陳代理主任委員崇樹：也跟委員補充說明，我們的行政資訊透明化，我們會把各家受理的申訴量公布在我們的官網，讓民眾知悉，也給業者改進的動力，這方面我們都一直持續有這個機制在處理……"],["徐委員富癸：主委，我覺得你們都講得很輕鬆、很愉快，但是以我們自己在服務處接到的案件，很多鄉親，尤其一些長輩，都說他被帶去那個電信服務中心，要簽什麼東西他也不知道，就叫他簽一簽，就給他辦手機了。這個對鄉親來講真的是，第一個沒有保障，第二個也容易變成詐騙集團利用的工具，這個部分要怎麼去做後續的處理？"],["陳代理主任委員崇樹：如果溝通上，我們會請電信業者來注意，因為現在有涉及到打詐，所以這方面的東西，我們會請它一方面加強落實KYC，一方面也要讓它在受理民眾申請的時候，能夠讓民眾體驗的感覺比較自在一點，這部分我們會要求業者來改善。"],["徐委員富癸：對，甚至很多就莫名其妙地簽了一個高費率，一個月要繳很多錢，也不知道繳什麼意思的，這種要怎麼辦？"],["陳代理主任委員崇樹：這部分的話，我們都有要求業者不可以用誘導式的去強迫推銷或告知費率方案……"],["徐委員富癸：跟他講說你付個1,000塊就可以送什麼東西，就給它簽下去了，結果東西用不到。"],["陳代理主任委員崇樹：我們會要求業者在行銷上必須要注意這方面的問題，不可以有強制推銷或者說半強制的方式，我們這邊都會持續來要求業者不可以這樣做。"],["徐委員富癸：主委，我知道NCC前幾天有召開一個「電信服務定型化契約應記載及不得記載事項（草案）」說明會，我想既然我們有提出這一個草案，也希望要落實，尤其我們鄉下地方，真的要防範不當的推銷，甚至詐騙集團利用這些長輩，利用一些年輕人，作為誘導詐騙的工具，這個部分我們真的要注意一下。"],["陳代理主任委員崇樹：好的，這方面我們會繼續來加強。"],["徐委員富癸：最後，NCC委員人數不足的困境，我想還是要想辦法來解決，要不然整個業務推不動，我想對於百姓權益的影響非常嚴重。主委，針對這個部分，你有什麼想法嗎？"],["陳代理主任委員崇樹：都是依法行政，目前我們NCC現在的情境就是依組織法的規定來處理運作的，外界有些誤解的部分，其實我們也發過新聞稿說明，確實是因為必須要法定員額總額過半才能夠組成委員會議，現在是沒有辦法組成的，我們會在現有的框架內，把可以做的部分做足做滿。"],["徐委員富癸：主委，我還是建議，對外說明的時候，應該把你們未來想要做的工作跟困境要講清楚，講清楚說明白，讓外界更加清楚，不要自己一直被一路挨打又不會哀，這樣就很難過了。謝謝。"],["陳代理主任委員崇樹：好，謝謝委員指示，謝謝。"],["主席：謝謝，我們請廖先翔委員。"]],"agenda":{"page_end":214,"meet_id":"委員會-11-3-23-4","speakers":["許智傑","洪孟楷","李昆澤","蔡其昌","黃國昌","陳素月","林俊憲","黃健豪","陳雪生","邱若華","徐富癸","廖先翔","陳冠廷","魯明哲","林國成","翁曉玲","葉元之","蔡易餘","王鴻薇","何欣純","游顥","徐欣瑩"],"page_start":145,"meetingDate":["2025-03-27"],"gazette_id":"1143201","agenda_lcidc_ids":["1143201_00004"],"meet_name":"立法院第11屆第3會期交通委員會第4次全體委員會議紀錄","content":"邀請國家通訊傳播委員會代理主任委員陳崇樹列席報告業務概況，並備質詢","agenda_id":"1143201_00003"}}}