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\"score\": 0.999}, {\"word\": \"以\", \"start\": 658.858, \"end\": 658.878, \"score\": 0.963}, {\"word\": \"謝\"}, {\"word\": \"謝\"}], \"language\": \"zh\"}","srt":"1\n00:00:02,285 --> 00:00:11,130\n好謝謝我們主席請交通部陳部長台鐵政董事長高鐵石董事長\n\n2\n00:00:21,606 --> 00:00:44,138\n三位因為我就不一無稱呼最主要我一向主張是這樣理性來問政但是從小問題來解決小問題解決就沒有大問題這是我一向不管我在當議員不管我在當立委我的原則是這樣但是我說實在\n\n3\n00:00:44,818 --> 00:01:03,638\n交通的東西我極力反對有政治思想所以大家可以看得出來從這一年多來我從來不會把政治掛帥這是我的原則但是我們就就事論事來談問題當然我們也尊重\n\n4\n00:01:06,641 --> 00:01:22,008\n我們陳部長左院長他來任用這兩位當然啦如果你往好的方面去想當然都有專精那你往壞的方面去想確確實實有很多質疑\n\n5\n00:01:23,208 --> 00:01:40,515\n那當然因為既然都已經接任那唯一就只有一個問題什麼問題為所有的高鐵台鐵去把它做得更完善這是非常重要的來那個台鐵我們鄭董事長\n\n6\n00:01:42,273 --> 00:02:03,114\n我要跟你談的就是有小問題就會有大問題但是這裡面可以看得出來我感覺到非常奇怪怎麼董事長6月16號就任6月17號6月18號6月19號一連串的都是一些小問題\n\n7\n00:02:04,505 --> 00:02:29,531\n那早不發生晚不發生你就任以後都是發生這些可以預防而不該發生的問題啊都發生所以我舉例啊就是在七堵車庫車輛臨檢的時候未依照SOP這裡面喔這裡面發生就是散報的問題那個部長\n\n8\n00:02:32,828 --> 00:02:54,030\n還有總經理應該你知道可是這裡最不可以原諒來鄭董6月19號花生賞報6月24號又花生這代表什麼就代表麻痺麻痺都不能解決但是這些事情花生\n\n9\n00:02:55,253 --> 00:03:21,327\n其實也不是董事長你叫他發聲可是這個就代表什麼我們內部橫向的這些聯繫跟我們掛有五個副總經理都沒有辦法發揮功能但是你們這五個副總經理都有各有棋子啊各有管轄那為什麼會發生這個事情\n\n10\n00:03:22,759 --> 00:03:46,518\n董事長我跟委員報告確實這個其實這個6月19號這個發生七堵車窟的這個發生這個所謂的散爆這個問題這個也是因為沒有遵照SOP本來你要這個斷電的話你是兩邊兩端的這個接力線都要把它弄掉你才能夠做但是你只做一端那一端沒做那這樣就爆掉了那也是完全沒有做SOP的問題\n\n11\n00:03:47,279 --> 00:04:09,508\n那6月20號應該也是完全一個意思至於6月21號站這個站會員情緒失控這個也是教育的問題因為這個組員可能他臨時他可能情緒上有失控那這個也是我們的教育的問題所以在這怎麼做的話我想這就是剛才就要這個橫向的溝通\n\n12\n00:04:12,569 --> 00:04:30,869\n一向的溝通裡面另外就是說要有當則那麼就是說我們是要把這些看起來是小事把它分門別列譬如說我去年總共發生了979件的大大小小的事情那今年我們怎麼樣把它降下來所以我現在採取一個方式就是說\n\n13\n00:04:31,810 --> 00:04:45,648\n噴成北中南區每一個區你好好去檢討你這些問題在哪裡然後找出它的原因那怎麼樣把這些減到最低我現在準備從這個禮拜開始已經準備要開始了每個禮拜來檢討\n\n14\n00:04:47,229 --> 00:04:59,739\n我對你有信心啦因為我想我的代理主席都對你期待這麼高我也沒有什麼意見但是你是學企業的人的管理非常重要因為台鐵的問題他那種\n\n15\n00:05:03,189 --> 00:05:18,180\n非常結構性的沒有辦法去解決問題是非常嚴重所以我必須要跟馮總跟鄭董要特別提醒一下那另外一個我接下來我都談小問題談小問題那個不對吧那個漲價那個是誰的\n\n16\n00:05:26,974 --> 00:05:51,852\n好那個另外一個就是便當的問題我跟你講我也替你們便當做過行銷但是風評還不錯但是董事長這個也是我們金雞母之一啊除了我們現在是花東線賺錢接下來就是我們的便當賺錢耶保證我跟你講這裡面為什麼最近\n\n17\n00:05:56,936 --> 00:06:18,026\n這個蟑螂的問題會這麼嚴重我吃很多下去我們陳學生前召委他每次在當召委都是要指定台鐵便當我也不知道吃多少下去為什麼這個衛生品質這麼差要不要改要不要改\n\n18\n00:06:21,763 --> 00:06:44,563\n這個跟委員報告這個當然要改那尤其是像便當裡面發生這個小蟑螂其實是完全是不應該董事長你不用解說啦我提出問題是要讓你改進是的我提出問題要部長知道這雖然很小的事但是小事就會變大事啊\n\n19\n00:06:45,356 --> 00:07:08,500\n你知道嗎還好是沒有集體那種複卸的那如果這樣的話我們的金招牌就會蕩然無存啦董事長總經理這個你們要去注意啦衛生很重要好不好好那好那個鄭董來接下來高鐵主席給我一點時間來\n\n20\n00:07:12,541 --> 00:07:24,697\n我想時事董事長啊當然啦因為一上任啊大家可能對你有質疑啦但是剛好高鐵該做的都已經做但是小問題還是要解決\n\n21\n00:07:25,765 --> 00:07:51,922\n我舉例你過去對文化這些有非常重視那你過去當勞保局的這種總經理也對勞工心生有所以我要勉勵你第一個對工會要持以尊重溝通第二個對文化現在高鐵就是這樣嘛硬體方面各方面的營運都沒有問題的嘛\n\n22\n00:07:53,632 --> 00:08:08,838\n但是現在就是什麼小問題該改進的就改進所以很簡單我們現在我們現在接下來好我要跟你講人家都已經世衛化在那個你們現在販賣機還要投幣這個沒辦法你們的水準這麼高\n\n23\n00:08:17,742 --> 00:08:38,540\n阿傻了去服務態度這麼滿意但是為什麼這個販賣機還要再投幣還要再投幣欸人家現在不是欸義卡不管是任何一個義卡通貨什麼一逼錢就出來了啊這個數位支付的普遍化欸連路邊攤都這樣了欸\n\n24\n00:08:40,862 --> 00:08:57,911\n啊咱個體是水準很高的咧啊為什麼這個不改所以我要建議石董事長雖然小事但是董事長注意總經理去執行我相信你們也有很多副總經理啊各格都有在我我一向主張\n\n25\n00:08:59,113 --> 00:09:18,582\n就是要集體領導分工合作這樣才擺祕不會有意思啊不是只有全部高鐵的事情通通都是怪董事長這點我也不認同但是董事長要去做領導之作用所以這個可以盡量改嘛\n\n26\n00:09:19,588 --> 00:09:35,491\n那最後一個也是小問題那大家已經吵了老半天的就是行動電話你們這個解決我跟你講高鐵我們常做很簡單七成的地方是接得到的\n\n27\n00:09:37,037 --> 00:09:53,685\n三層的地方是接不到那南道都沒有辦法去現在我們數位部都已經在這裡連結了你們各個電信公司已經講了十幾年十幾年的立法委員都要求你們改\n\n28\n00:09:54,545 --> 00:10:22,553\n可是都沒有辦法改這個我也要給石董事長給你一個課題雖然小問題但是如果解決了以後就是使得董事長改變這些客戶百分之百服務的這些態度所以我還是這樣啦你們也不要答覆啦你們現在答覆起來我不太喜歡那種官樣的答覆但是我要讓部長知道這些雖然小問題\n\n29\n00:10:23,533 --> 00:10:39,692\n但是這個批評下去人家質疑下去想問題解決就沒有大問題所以我要啟齊兩位董事長花灰你們的專才該解決的一定要解決這樣人家才會看看到真正\n\n30\n00:10:40,643 --> 00:10:58,878\n台鐵在拖變高鐵在成長這樣的話老百姓對於在陳士凱部長的領導之下讓人家感覺完全不一樣的這些拖變這是我要特別要啟齊好不好好所以謝謝\n\n","tsv":"start\tend\ttext\n2285\t11130\t好 謝謝我們主席請交通部陳部長台鐵政董事長 高鐵石董事長\n21606\t44138\t三位因為我就不一無稱呼最主要我一向主張是這樣理性來問政但是從小問題來解決小問題解決就沒有大問題這是我一向不管我在當議員不管我在當立委我的原則是這樣但是我說實在\n44818\t63638\t交通的東西我極力反對有政治思想所以大家可以看得出來從這一年多來我從來不會把政治掛帥這是我的原則但是我們就就事論事來談問題當然我們也尊重\n66641\t82008\t我們陳部長 左院長他來任用這兩位當然啦如果你往好的方面去想當然都有專精那你往壞的方面去想確確實實有很多質疑\n83208\t100515\t那當然因為既然都已經接任那唯一就只有一個問題什麼問題為所有的高鐵台鐵去把它做得更完善這是非常重要的來那個台鐵我們鄭董事長\n102273\t123114\t我要跟你談的就是有小問題就會有大問題但是這裡面可以看得出來我感覺到非常奇怪怎麼董事長6月16號就任6月17號 6月18號 6月19號一連串的都是一些小問題\n124505\t149531\t那早不發生晚不發生你就任以後都是發生這些可以預防而不該發生的問題啊都發生所以我舉例啊就是在七堵車庫車輛臨檢的時候未依照SOP這裡面喔這裡面發生就是散報的問題那個部長\n152828\t174030\t還有總經理應該你知道可是這裡最不可以原諒來鄭董6月19號花生賞報6月24號又花生這代表什麼就代表麻痺麻痺都不能解決但是這些事情花生\n175253\t201327\t其實也不是董事長你叫他發聲可是這個就代表什麼我們內部橫向的這些聯繫跟我們掛有五個副總經理都沒有辦法發揮功能但是你們這五個副總經理都有各有棋子啊各有管轄那為什麼會發生這個事情\n202759\t226518\t董事長我跟委員報告確實這個其實這個6月19號這個發生七堵車窟的這個發生這個所謂的散爆這個問題這個也是因為沒有遵照SOP本來你要這個斷電的話你是兩邊兩端的這個接力線都要把它弄掉你才能夠做但是你只做一端那一端沒做那這樣就爆掉了那也是完全沒有做SOP的問題\n227279\t249508\t那6月20號應該也是完全一個意思至於6月21號站這個站會員情緒失控這個也是教育的問題因為這個組員可能他臨時他可能情緒上有失控那這個也是我們的教育的問題所以在這怎麼做的話我想這就是剛才就要這個橫向的溝通\n252569\t270869\t一向的溝通裡面另外就是說要有當則那麼就是說我們是要把這些看起來是小事把它分門別列譬如說我去年總共發生了979件的大大小小的事情那今年我們怎麼樣把它降下來所以我現在採取一個方式就是說\n271810\t285648\t噴成北中南區每一個區你好好去檢討你這些問題在哪裡然後找出它的原因那怎麼樣把這些減到最低我現在準備從這個禮拜開始已經準備要開始了每個禮拜來檢討\n287229\t299739\t我對你有信心啦因為我想我的代理主席都對你期待這麼高我也沒有什麼意見但是你是學企業的人的管理非常重要因為台鐵的問題他那種\n303189\t318180\t非常結構性的沒有辦法去解決問題是非常嚴重所以我必須要跟馮總跟鄭董要特別提醒一下那另外一個我接下來我都談小問題談小問題那個不對吧那個漲價那個是誰的\n326974\t351852\t好 那個另外一個就是便當的問題我跟你講 我也替你們便當做過行銷但是 風評還不錯但是 董事長這個也是我們金雞母之一啊除了我們現在是花東線賺錢接下來就是我們的便當賺錢耶保證 我跟你講 這裡面為什麼最近\n356936\t378026\t這個蟑螂的問題會這麼嚴重我吃很多下去我們陳學生前召委他每次在當召委都是要指定台鐵便當我也不知道吃多少下去為什麼這個衛生品質這麼差要不要改要不要改\n381763\t404563\t這個跟委員報告這個當然要改那尤其是像便當裡面發生這個小蟑螂其實是完全是不應該董事長你不用解說啦我提出問題是要讓你改進是的我提出問題要部長知道這雖然很小的事但是小事就會變大事啊\n405356\t428500\t你知道嗎 還好是沒有集體那種 複卸的那如果這樣的話 我們的金招牌就會蕩然無存啦董事長 總經理 這個你們要去注意啦衛生很重要 好不好好 那好 那個鄭董來 接下來高鐵主席 給我一點時間來\n432541\t444697\t我想時事董事長啊當然啦因為一上任啊大家可能對你有質疑啦但是剛好高鐵該做的都已經做但是小問題還是要解決\n445765\t471922\t我舉例你過去對文化這些有非常重視那你過去當勞保局的這種總經理也對勞工心生有所以我要勉勵你第一個對工會要持以尊重溝通第二個對文化現在高鐵就是這樣嘛硬體方面各方面的營運都沒有問題的嘛\n473632\t488838\t但是現在就是什麼小問題該改進的就改進所以很簡單我們現在我們現在接下來好我要跟你講人家都已經世衛化在那個你們現在販賣機還要投幣這個沒辦法你們的水準這麼高\n497742\t518540\t阿傻了去 服務態度這麼滿意 但是為什麼這個販賣機還要再投幣還要再投幣 欸人家現在不是欸 義卡不管是任何一個義卡通貨什麼一逼 錢就出來了啊這個數位支付的普遍化 欸連路邊攤都這樣了欸\n520862\t537911\t啊咱個體是水準很高的咧啊為什麼這個不改所以我要建議石董事長雖然小事但是董事長注意總經理去執行我相信你們也有很多副總經理啊各格都有在我我一向主張\n539113\t558582\t就是要集體領導分工合作這樣才擺祕不會有意思啊不是只有全部高鐵的事情通通都是怪董事長這點我也不認同但是董事長要去做領導之作用所以這個可以盡量改嘛\n559588\t575491\t那最後一個也是小問題那大家已經吵了老半天的就是行動電話你們這個解決我跟你講高鐵我們常做很簡單七成的地方是接得到的\n577037\t593685\t三層的地方是接不到那南道都沒有辦法去現在我們數位部都已經在這裡連結了你們各個電信公司已經講了十幾年十幾年的立法委員都要求你們改\n594545\t622553\t可是都沒有辦法改這個我也要給石董事長給你一個課題雖然小問題但是如果解決了以後就是使得董事長改變這些客戶百分之百服務的這些態度所以我還是這樣啦你們也不要答覆啦你們現在答覆起來我不太喜歡那種官樣的答覆但是我要讓部長知道這些雖然小問題\n623533\t639692\t但是這個批評下去人家質疑下去想問題解決就沒有大問題所以我要啟齊兩位董事長花灰你們的專才該解決的一定要解決這樣人家才會看看到真正\n640643\t658878\t台鐵在拖變高鐵在成長這樣的話老百姓對於在陳士凱部長的領導之下讓人家感覺完全不一樣的這些拖變這是我要特別要啟齊好不好好所以謝謝\n","txt":"好 謝謝我們主席請交通部陳部長台鐵政董事長 高鐵石董事長\n三位因為我就不一無稱呼最主要我一向主張是這樣理性來問政但是從小問題來解決小問題解決就沒有大問題這是我一向不管我在當議員不管我在當立委我的原則是這樣但是我說實在\n交通的東西我極力反對有政治思想所以大家可以看得出來從這一年多來我從來不會把政治掛帥這是我的原則但是我們就就事論事來談問題當然我們也尊重\n我們陳部長 左院長他來任用這兩位當然啦如果你往好的方面去想當然都有專精那你往壞的方面去想確確實實有很多質疑\n那當然因為既然都已經接任那唯一就只有一個問題什麼問題為所有的高鐵台鐵去把它做得更完善這是非常重要的來那個台鐵我們鄭董事長\n我要跟你談的就是有小問題就會有大問題但是這裡面可以看得出來我感覺到非常奇怪怎麼董事長6月16號就任6月17號 6月18號 6月19號一連串的都是一些小問題\n那早不發生晚不發生你就任以後都是發生這些可以預防而不該發生的問題啊都發生所以我舉例啊就是在七堵車庫車輛臨檢的時候未依照SOP這裡面喔這裡面發生就是散報的問題那個部長\n還有總經理應該你知道可是這裡最不可以原諒來鄭董6月19號花生賞報6月24號又花生這代表什麼就代表麻痺麻痺都不能解決但是這些事情花生\n其實也不是董事長你叫他發聲可是這個就代表什麼我們內部橫向的這些聯繫跟我們掛有五個副總經理都沒有辦法發揮功能但是你們這五個副總經理都有各有棋子啊各有管轄那為什麼會發生這個事情\n董事長我跟委員報告確實這個其實這個6月19號這個發生七堵車窟的這個發生這個所謂的散爆這個問題這個也是因為沒有遵照SOP本來你要這個斷電的話你是兩邊兩端的這個接力線都要把它弄掉你才能夠做但是你只做一端那一端沒做那這樣就爆掉了那也是完全沒有做SOP的問題\n那6月20號應該也是完全一個意思至於6月21號站這個站會員情緒失控這個也是教育的問題因為這個組員可能他臨時他可能情緒上有失控那這個也是我們的教育的問題所以在這怎麼做的話我想這就是剛才就要這個橫向的溝通\n一向的溝通裡面另外就是說要有當則那麼就是說我們是要把這些看起來是小事把它分門別列譬如說我去年總共發生了979件的大大小小的事情那今年我們怎麼樣把它降下來所以我現在採取一個方式就是說\n噴成北中南區每一個區你好好去檢討你這些問題在哪裡然後找出它的原因那怎麼樣把這些減到最低我現在準備從這個禮拜開始已經準備要開始了每個禮拜來檢討\n我對你有信心啦因為我想我的代理主席都對你期待這麼高我也沒有什麼意見但是你是學企業的人的管理非常重要因為台鐵的問題他那種\n非常結構性的沒有辦法去解決問題是非常嚴重所以我必須要跟馮總跟鄭董要特別提醒一下那另外一個我接下來我都談小問題談小問題那個不對吧那個漲價那個是誰的\n好 那個另外一個就是便當的問題我跟你講 我也替你們便當做過行銷但是 風評還不錯但是 董事長這個也是我們金雞母之一啊除了我們現在是花東線賺錢接下來就是我們的便當賺錢耶保證 我跟你講 這裡面為什麼最近\n這個蟑螂的問題會這麼嚴重我吃很多下去我們陳學生前召委他每次在當召委都是要指定台鐵便當我也不知道吃多少下去為什麼這個衛生品質這麼差要不要改要不要改\n這個跟委員報告這個當然要改那尤其是像便當裡面發生這個小蟑螂其實是完全是不應該董事長你不用解說啦我提出問題是要讓你改進是的我提出問題要部長知道這雖然很小的事但是小事就會變大事啊\n你知道嗎 還好是沒有集體那種 複卸的那如果這樣的話 我們的金招牌就會蕩然無存啦董事長 總經理 這個你們要去注意啦衛生很重要 好不好好 那好 那個鄭董來 接下來高鐵主席 給我一點時間來\n我想時事董事長啊當然啦因為一上任啊大家可能對你有質疑啦但是剛好高鐵該做的都已經做但是小問題還是要解決\n我舉例你過去對文化這些有非常重視那你過去當勞保局的這種總經理也對勞工心生有所以我要勉勵你第一個對工會要持以尊重溝通第二個對文化現在高鐵就是這樣嘛硬體方面各方面的營運都沒有問題的嘛\n但是現在就是什麼小問題該改進的就改進所以很簡單我們現在我們現在接下來好我要跟你講人家都已經世衛化在那個你們現在販賣機還要投幣這個沒辦法你們的水準這麼高\n阿傻了去 服務態度這麼滿意 但是為什麼這個販賣機還要再投幣還要再投幣 欸人家現在不是欸 義卡不管是任何一個義卡通貨什麼一逼 錢就出來了啊這個數位支付的普遍化 欸連路邊攤都這樣了欸\n啊咱個體是水準很高的咧啊為什麼這個不改所以我要建議石董事長雖然小事但是董事長注意總經理去執行我相信你們也有很多副總經理啊各格都有在我我一向主張\n就是要集體領導分工合作這樣才擺祕不會有意思啊不是只有全部高鐵的事情通通都是怪董事長這點我也不認同但是董事長要去做領導之作用所以這個可以盡量改嘛\n那最後一個也是小問題那大家已經吵了老半天的就是行動電話你們這個解決我跟你講高鐵我們常做很簡單七成的地方是接得到的\n三層的地方是接不到那南道都沒有辦法去現在我們數位部都已經在這裡連結了你們各個電信公司已經講了十幾年十幾年的立法委員都要求你們改\n可是都沒有辦法改這個我也要給石董事長給你一個課題雖然小問題但是如果解決了以後就是使得董事長改變這些客戶百分之百服務的這些態度所以我還是這樣啦你們也不要答覆啦你們現在答覆起來我不太喜歡那種官樣的答覆但是我要讓部長知道這些雖然小問題\n但是這個批評下去人家質疑下去想問題解決就沒有大問題所以我要啟齊兩位董事長花灰你們的專才該解決的一定要解決這樣人家才會看看到真正\n台鐵在拖變高鐵在成長這樣的話老百姓對於在陳士凱部長的領導之下讓人家感覺完全不一樣的這些拖變這是我要特別要啟齊好不好好所以謝謝\n","vtt":"WEBVTT\n\n00:02.285 --> 00:11.130\n好謝謝我們主席請交通部陳部長台鐵政董事長高鐵石董事長\n\n00:21.606 --> 00:44.138\n三位因為我就不一無稱呼最主要我一向主張是這樣理性來問政但是從小問題來解決小問題解決就沒有大問題這是我一向不管我在當議員不管我在當立委我的原則是這樣但是我說實在\n\n00:44.818 --> 01:03.638\n交通的東西我極力反對有政治思想所以大家可以看得出來從這一年多來我從來不會把政治掛帥這是我的原則但是我們就就事論事來談問題當然我們也尊重\n\n01:06.641 --> 01:22.008\n我們陳部長左院長他來任用這兩位當然啦如果你往好的方面去想當然都有專精那你往壞的方面去想確確實實有很多質疑\n\n01:23.208 --> 01:40.515\n那當然因為既然都已經接任那唯一就只有一個問題什麼問題為所有的高鐵台鐵去把它做得更完善這是非常重要的來那個台鐵我們鄭董事長\n\n01:42.273 --> 02:03.114\n我要跟你談的就是有小問題就會有大問題但是這裡面可以看得出來我感覺到非常奇怪怎麼董事長6月16號就任6月17號6月18號6月19號一連串的都是一些小問題\n\n02:04.505 --> 02:29.531\n那早不發生晚不發生你就任以後都是發生這些可以預防而不該發生的問題啊都發生所以我舉例啊就是在七堵車庫車輛臨檢的時候未依照SOP這裡面喔這裡面發生就是散報的問題那個部長\n\n02:32.828 --> 02:54.030\n還有總經理應該你知道可是這裡最不可以原諒來鄭董6月19號花生賞報6月24號又花生這代表什麼就代表麻痺麻痺都不能解決但是這些事情花生\n\n02:55.253 --> 03:21.327\n其實也不是董事長你叫他發聲可是這個就代表什麼我們內部橫向的這些聯繫跟我們掛有五個副總經理都沒有辦法發揮功能但是你們這五個副總經理都有各有棋子啊各有管轄那為什麼會發生這個事情\n\n03:22.759 --> 03:46.518\n董事長我跟委員報告確實這個其實這個6月19號這個發生七堵車窟的這個發生這個所謂的散爆這個問題這個也是因為沒有遵照SOP本來你要這個斷電的話你是兩邊兩端的這個接力線都要把它弄掉你才能夠做但是你只做一端那一端沒做那這樣就爆掉了那也是完全沒有做SOP的問題\n\n03:47.279 --> 04:09.508\n那6月20號應該也是完全一個意思至於6月21號站這個站會員情緒失控這個也是教育的問題因為這個組員可能他臨時他可能情緒上有失控那這個也是我們的教育的問題所以在這怎麼做的話我想這就是剛才就要這個橫向的溝通\n\n04:12.569 --> 04:30.869\n一向的溝通裡面另外就是說要有當則那麼就是說我們是要把這些看起來是小事把它分門別列譬如說我去年總共發生了979件的大大小小的事情那今年我們怎麼樣把它降下來所以我現在採取一個方式就是說\n\n04:31.810 --> 04:45.648\n噴成北中南區每一個區你好好去檢討你這些問題在哪裡然後找出它的原因那怎麼樣把這些減到最低我現在準備從這個禮拜開始已經準備要開始了每個禮拜來檢討\n\n04:47.229 --> 04:59.739\n我對你有信心啦因為我想我的代理主席都對你期待這麼高我也沒有什麼意見但是你是學企業的人的管理非常重要因為台鐵的問題他那種\n\n05:03.189 --> 05:18.180\n非常結構性的沒有辦法去解決問題是非常嚴重所以我必須要跟馮總跟鄭董要特別提醒一下那另外一個我接下來我都談小問題談小問題那個不對吧那個漲價那個是誰的\n\n05:26.974 --> 05:51.852\n好那個另外一個就是便當的問題我跟你講我也替你們便當做過行銷但是風評還不錯但是董事長這個也是我們金雞母之一啊除了我們現在是花東線賺錢接下來就是我們的便當賺錢耶保證我跟你講這裡面為什麼最近\n\n05:56.936 --> 06:18.026\n這個蟑螂的問題會這麼嚴重我吃很多下去我們陳學生前召委他每次在當召委都是要指定台鐵便當我也不知道吃多少下去為什麼這個衛生品質這麼差要不要改要不要改\n\n06:21.763 --> 06:44.563\n這個跟委員報告這個當然要改那尤其是像便當裡面發生這個小蟑螂其實是完全是不應該董事長你不用解說啦我提出問題是要讓你改進是的我提出問題要部長知道這雖然很小的事但是小事就會變大事啊\n\n06:45.356 --> 07:08.500\n你知道嗎還好是沒有集體那種複卸的那如果這樣的話我們的金招牌就會蕩然無存啦董事長總經理這個你們要去注意啦衛生很重要好不好好那好那個鄭董來接下來高鐵主席給我一點時間來\n\n07:12.541 --> 07:24.697\n我想時事董事長啊當然啦因為一上任啊大家可能對你有質疑啦但是剛好高鐵該做的都已經做但是小問題還是要解決\n\n07:25.765 --> 07:51.922\n我舉例你過去對文化這些有非常重視那你過去當勞保局的這種總經理也對勞工心生有所以我要勉勵你第一個對工會要持以尊重溝通第二個對文化現在高鐵就是這樣嘛硬體方面各方面的營運都沒有問題的嘛\n\n07:53.632 --> 08:08.838\n但是現在就是什麼小問題該改進的就改進所以很簡單我們現在我們現在接下來好我要跟你講人家都已經世衛化在那個你們現在販賣機還要投幣這個沒辦法你們的水準這麼高\n\n08:17.742 --> 08:38.540\n阿傻了去服務態度這麼滿意但是為什麼這個販賣機還要再投幣還要再投幣欸人家現在不是欸義卡不管是任何一個義卡通貨什麼一逼錢就出來了啊這個數位支付的普遍化欸連路邊攤都這樣了欸\n\n08:40.862 --> 08:57.911\n啊咱個體是水準很高的咧啊為什麼這個不改所以我要建議石董事長雖然小事但是董事長注意總經理去執行我相信你們也有很多副總經理啊各格都有在我我一向主張\n\n08:59.113 --> 09:18.582\n就是要集體領導分工合作這樣才擺祕不會有意思啊不是只有全部高鐵的事情通通都是怪董事長這點我也不認同但是董事長要去做領導之作用所以這個可以盡量改嘛\n\n09:19.588 --> 09:35.491\n那最後一個也是小問題那大家已經吵了老半天的就是行動電話你們這個解決我跟你講高鐵我們常做很簡單七成的地方是接得到的\n\n09:37.037 --> 09:53.685\n三層的地方是接不到那南道都沒有辦法去現在我們數位部都已經在這裡連結了你們各個電信公司已經講了十幾年十幾年的立法委員都要求你們改\n\n09:54.545 --> 10:22.553\n可是都沒有辦法改這個我也要給石董事長給你一個課題雖然小問題但是如果解決了以後就是使得董事長改變這些客戶百分之百服務的這些態度所以我還是這樣啦你們也不要答覆啦你們現在答覆起來我不太喜歡那種官樣的答覆但是我要讓部長知道這些雖然小問題\n\n10:23.533 --> 10:39.692\n但是這個批評下去人家質疑下去想問題解決就沒有大問題所以我要啟齊兩位董事長花灰你們的專才該解決的一定要解決這樣人家才會看看到真正\n\n10:40.643 --> 10:58.878\n台鐵在拖變高鐵在成長這樣的話老百姓對於在陳士凱部長的領導之下讓人家感覺完全不一樣的這些拖變這是我要特別要啟齊好不好好所以謝謝\n\n","segments":[{"start":2.285,"end":11.13,"text":"好 謝謝我們主席請交通部陳部長台鐵政董事長 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6月19號一連串的都是一些小問題"},{"start":124.505,"end":149.531,"text":"那早不發生晚不發生你就任以後都是發生這些可以預防而不該發生的問題啊都發生所以我舉例啊就是在七堵車庫車輛臨檢的時候未依照SOP這裡面喔這裡面發生就是散報的問題那個部長"},{"start":152.828,"end":174.03,"text":"還有總經理應該你知道可是這裡最不可以原諒來鄭董6月19號花生賞報6月24號又花生這代表什麼就代表麻痺麻痺都不能解決但是這些事情花生"},{"start":175.253,"end":201.327,"text":"其實也不是董事長你叫他發聲可是這個就代表什麼我們內部橫向的這些聯繫跟我們掛有五個副總經理都沒有辦法發揮功能但是你們這五個副總經理都有各有棋子啊各有管轄那為什麼會發生這個事情"},{"start":202.759,"end":226.518,"text":"董事長我跟委員報告確實這個其實這個6月19號這個發生七堵車窟的這個發生這個所謂的散爆這個問題這個也是因為沒有遵照SOP本來你要這個斷電的話你是兩邊兩端的這個接力線都要把它弄掉你才能夠做但是你只做一端那一端沒做那這樣就爆掉了那也是完全沒有做SOP的問題"},{"start":227.279,"end":249.508,"text":"那6月20號應該也是完全一個意思至於6月21號站這個站會員情緒失控這個也是教育的問題因為這個組員可能他臨時他可能情緒上有失控那這個也是我們的教育的問題所以在這怎麼做的話我想這就是剛才就要這個橫向的溝通"},{"start":252.569,"end":270.869,"text":"一向的溝通裡面另外就是說要有當則那麼就是說我們是要把這些看起來是小事把它分門別列譬如說我去年總共發生了979件的大大小小的事情那今年我們怎麼樣把它降下來所以我現在採取一個方式就是說"},{"start":271.81,"end":285.648,"text":"噴成北中南區每一個區你好好去檢討你這些問題在哪裡然後找出它的原因那怎麼樣把這些減到最低我現在準備從這個禮拜開始已經準備要開始了每個禮拜來檢討"},{"start":287.229,"end":299.739,"text":"我對你有信心啦因為我想我的代理主席都對你期待這麼高我也沒有什麼意見但是你是學企業的人的管理非常重要因為台鐵的問題他那種"},{"start":303.189,"end":318.18,"text":"非常結構性的沒有辦法去解決問題是非常嚴重所以我必須要跟馮總跟鄭董要特別提醒一下那另外一個我接下來我都談小問題談小問題那個不對吧那個漲價那個是誰的"},{"start":326.974,"end":351.852,"text":"好 那個另外一個就是便當的問題我跟你講 我也替你們便當做過行銷但是 風評還不錯但是 董事長這個也是我們金雞母之一啊除了我們現在是花東線賺錢接下來就是我們的便當賺錢耶保證 我跟你講 這裡面為什麼最近"},{"start":356.936,"end":378.026,"text":"這個蟑螂的問題會這麼嚴重我吃很多下去我們陳學生前召委他每次在當召委都是要指定台鐵便當我也不知道吃多少下去為什麼這個衛生品質這麼差要不要改要不要改"},{"start":381.763,"end":404.563,"text":"這個跟委員報告這個當然要改那尤其是像便當裡面發生這個小蟑螂其實是完全是不應該董事長你不用解說啦我提出問題是要讓你改進是的我提出問題要部長知道這雖然很小的事但是小事就會變大事啊"},{"start":405.356,"end":428.5,"text":"你知道嗎 還好是沒有集體那種 複卸的那如果這樣的話 我們的金招牌就會蕩然無存啦董事長 總經理 這個你們要去注意啦衛生很重要 好不好好 那好 那個鄭董來 接下來高鐵主席 給我一點時間來"},{"start":432.541,"end":444.697,"text":"我想時事董事長啊當然啦因為一上任啊大家可能對你有質疑啦但是剛好高鐵該做的都已經做但是小問題還是要解決"},{"start":445.765,"end":471.922,"text":"我舉例你過去對文化這些有非常重視那你過去當勞保局的這種總經理也對勞工心生有所以我要勉勵你第一個對工會要持以尊重溝通第二個對文化現在高鐵就是這樣嘛硬體方面各方面的營運都沒有問題的嘛"},{"start":473.632,"end":488.838,"text":"但是現在就是什麼小問題該改進的就改進所以很簡單我們現在我們現在接下來好我要跟你講人家都已經世衛化在那個你們現在販賣機還要投幣這個沒辦法你們的水準這麼高"},{"start":497.742,"end":518.54,"text":"阿傻了去 服務態度這麼滿意 但是為什麼這個販賣機還要再投幣還要再投幣 欸人家現在不是欸 義卡不管是任何一個義卡通貨什麼一逼 錢就出來了啊這個數位支付的普遍化 欸連路邊攤都這樣了欸"},{"start":520.862,"end":537.911,"text":"啊咱個體是水準很高的咧啊為什麼這個不改所以我要建議石董事長雖然小事但是董事長注意總經理去執行我相信你們也有很多副總經理啊各格都有在我我一向主張"},{"start":539.113,"end":558.582,"text":"就是要集體領導分工合作這樣才擺祕不會有意思啊不是只有全部高鐵的事情通通都是怪董事長這點我也不認同但是董事長要去做領導之作用所以這個可以盡量改嘛"},{"start":559.588,"end":575.491,"text":"那最後一個也是小問題那大家已經吵了老半天的就是行動電話你們這個解決我跟你講高鐵我們常做很簡單七成的地方是接得到的"},{"start":577.037,"end":593.685,"text":"三層的地方是接不到那南道都沒有辦法去現在我們數位部都已經在這裡連結了你們各個電信公司已經講了十幾年十幾年的立法委員都要求你們改"},{"start":594.545,"end":622.553,"text":"可是都沒有辦法改這個我也要給石董事長給你一個課題雖然小問題但是如果解決了以後就是使得董事長改變這些客戶百分之百服務的這些態度所以我還是這樣啦你們也不要答覆啦你們現在答覆起來我不太喜歡那種官樣的答覆但是我要讓部長知道這些雖然小問題"},{"start":623.533,"end":639.692,"text":"但是這個批評下去人家質疑下去想問題解決就沒有大問題所以我要啟齊兩位董事長花灰你們的專才該解決的一定要解決這樣人家才會看看到真正"},{"start":640.643,"end":658.878,"text":"台鐵在拖變高鐵在成長這樣的話老百姓對於在陳士凱部長的領導之下讓人家感覺完全不一樣的這些拖變這是我要特別要啟齊好不好好所以謝謝"}]}}},"gazette":{"lineno":889,"blocks":[["林委員國成：（12時45分）謝謝我們主席。請交通部陳部長。"],["主席：陳部長請。"],["林委員國成：臺鐵鄭董事長、高鐵史董事長。"],["主席：請鄭董事長、史董事長。"],["陳部長世凱：召委好。"],["林委員國成：三位好，因為我就不一一稱呼。最主要我一向主張是這樣，理性來問政，但是從小問題來解決，小問題解決了，就沒有大問題，這是不管我在當議員、不管我在當立委，我的原則一向是這樣，但是我說實在的，交通的東西，我極力反對有政治思想，所以大家可以看得出來，這一年多來，我從來不會把政治掛帥，這是我的原則，但是我們就事論事來談問題，當然我們也尊重陳部長、卓院長任用這兩位，如果你往好的方面去想，當然都有專精，如果往壞的方面去想，確確實實有很多質疑，不過既然都已經接任，唯一就只有一個問題，什麼問題？為所有的高鐵、臺鐵做得更完善，這是非常重要的。","請問臺鐵鄭董事長，我要跟你談的是，有小問題就會有大問題，但是這裡面可以看得出來，我感覺到非常奇怪，怎麼董事長6月16日就任，6月17日、6月18日、6月19日，一連串的都是一些小問題，早不發生，晚不發生，你就任以後，這些可以預防而不該發生的問題都發生了，我舉個例，在七堵車庫車輛檢修的時候未依照SOP，這裡面發生閃爆的問題。部長還有總經理，你應該知道，可是這裡最不可以原諒的是，6月19日發生閃爆，6月24日又發生，這代表什麼？代表麻痺，都不能解決，但是這些事情發生，其實也不是董事長叫它發生的，可是這個就代表什麼？代表內部橫向的這些聯繫，跟你們掛有五個副總經理都沒有辦法發揮功能，但是你們這五個副總經理都各有其職、各有管轄，為什麼會發生這個事情？董事長，為什麼？"],["鄭董事長光遠：我跟委員報告，其實6月19日發生七堵車庫發生所謂閃爆的這個問題，這個也是因為沒有遵照SOP，本來要這個斷電的話，是兩邊兩端的接地線都要把它弄掉才能夠做，但是只做一端，另一端沒做，這樣就爆掉了，那也是完全沒有做SOP的問題，6月24日應該也是完全沒有按照SOP。至於6月21日站務員情緒失控，這個是教育的問題，因為這個組員臨時可能情緒上有失控，這個也是我們教育的問題，所以這要怎麼做呢？我想這就是剛才提到很重要的橫向溝通，橫向的溝通裡面，另外就是要有當責，我們希望把這些看起來是小事的分門別類，譬如去年總共發生了979件大大小小的事情，今年我們怎麼把它降下來？我現在採取一個方式，就是分北、中、南區，每一區好好檢討問題在哪裡、找出原因，然後如何把這些問題減到最低，從這個禮拜開始，我準備每個禮拜檢討。"],["林委員國成：鄭董，我對你有信心，因為我的代理主席都對你期待這麼高，我也沒有什麼意見，但是你是學企業的，人的管理非常重要，因為臺鐵那種非常結構性的、沒有辦法解決的問題非常嚴重，所以我必須特別提醒馮總、鄭董。","接下要我要談一個小問題，就是便當的問題，我跟你講，其實我也曾替臺鐵的便當做過行銷，風評還不錯，這也是你們的金雞母之一，你們現在賺錢的，除了花東線外，就是便當了，部長，我請問你，為什麼最近蟑螂的問題這麼嚴重？我們陳雪生前召委每一次當主席，都指定要臺鐵便當，我也不知道吃了多少，但為什麼衛生品質這麼差？要不要改？"],["鄭董事長光遠：跟委員報告，這個當然要改，尤其便當裡發現小蟑螂，其實是完全不應該的，那……"],["林委員國成：董事長，你不用解釋，我提出問題是要讓你改進……"],["鄭董事長光遠：是的。"],["林委員國成：我提出這個問題是要讓部長知道，這雖然是很小的事，但小事會變成大事，你知道嗎？還好沒有發生集體腹瀉的問題，否則你們的金招牌就蕩然無存，董事長、總經理，這個你們要注意，衛生很重要，好不好？"],["鄭董事長光遠：好，謹記在心。"],["林委員國成：接下來請教高鐵，主席，再給我一點時間。史董事長，你一上任，可能大家對你有所質疑，其實高鐵該做的都已經做了，但一些小問題還是要解決。我舉例來說，過去你對文化非常重視，在你當勞保局總經理時，推動勞退新制，所以我要勉勵你：第一，對工會要持以尊重、溝通；第二，在文化方面，現在高鐵硬體及營運各方面都沒有問題，但還是有一些小問題，該改進的就要改進，我舉一個簡單的例子，現在數位支付已經非常普及，但你們的販賣機還採投幣方式，這難道沒辦法改進嗎？你們的水準這麼高，服務滿意度也非常高，為什麼販賣機還在採用投幣式？欸！人家現在不是耶！不管是一卡通或什麼卡，只要嗶一下，錢就付好了，數位支付這麼普遍，連路邊攤都可以，我們的高鐵水準這麼高，為什麼不改？所以我要建議史董事長，雖然是小事，但是董事長注意到，總經理就去執行。我相信你們也有很多副總經理，我一向主張要集體領導、分工合作，這樣百密才不會有一疏，不是全部高鐵的事情通通要怪董事長，這一點我不認同，但是董事長要起領導作用，這個可以儘量改。","最後一個也是小問題，大家已經吵了老半天了，就是行動通訊差的問題，這個你們要解決，高鐵我常坐，很簡單，七成的地方接收得到，但有三成的地方接收不到，難道沒辦法改進嗎？現在數位部都已經在這裡連結了，各電信公司已經講了十幾年，十幾年前的立法委員要求你們改，可是都沒有辦法改，這個我也要給史董事長一個課題，雖然是小問題，但如果解決了，就是史哲董事長完成了對客戶百分之百的服務態度。我還是這樣啦！你們不用現在答復，因為我也不太喜歡那種官樣的答復，但是我要讓部長知道，這些雖然是小問題，但是人家會批評、會質疑，小問題解決就沒有大問題，所以期許兩位董事長發揮你們的專才，該解決的一定要解決，這樣人家才會看到臺鐵真正在蛻變、高鐵在成長，在陳世凱部長的領導之下，老百姓也才會感覺到完全不一樣的蛻變，這是我要特別期許的，好不好？"],["史董事長哲：謝謝委員，有收到。"],["林委員國成：好，謝謝。"],["陳部長世凱：謝謝召委。"],["主席：謝謝林國成召委。臺鐵便當是我的最愛，給它鼓勵，不要讓它漏氣，好不好？鄭董一定可以完成任務。行動電話部分，部長，你可以跟中華電信交代一下，這是可以處理的，現在在高鐵上有時候接不到電話，這個中華電信絕對可以處理，你交代他們簡董去辦嘛！","下一位請張啓楷委員發言。"]],"agenda":{"page_end":370,"meet_id":"委員會-11-3-23-17","speakers":["林國成","李昆澤","黃國昌","黃健豪","陳素月","何欣純","徐富癸","魯明哲","洪孟楷","林俊憲","蔡其昌","王義川","陳雪生","邱若華","林月琴","陳俊宇","黃建賓","張雅琳","張啓楷","鄭天財Sra 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