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\"score\": 0.085}, {\"word\": \"謝\"}, {\"word\": \"謝\"}], \"language\": \"zh\"}","srt":"1\n00:00:00,029 --> 00:00:00,510\n台鐵政董事長\n\n2\n00:00:13,374 --> 00:00:39,845\n葉委員好董事長您好我們知道台鐵其實很多員工都非常辛苦然後大家也都非常感謝台鐵對大家的服務但是您的上任大家都很期待您是交通大學運輸研究所的博士是這方面的專業過去在交通界也服務很久所以希望說台鐵有一些問題可以幫忙協助然後讓台鐵越來越好\n\n3\n00:00:40,965 --> 00:01:08,671\n那特別是我覺得交通的安全的部分啦因為我一直常常在新聞上面看到很多有關於台鐵的一些安全的狀況譬如說我們看一下最近台鐵船散爆啊洗車沒有取接地桿釀貨然後另外還有一個是在庫房發生的常常會發生吊車意外那這個吊車意外在今年的頻率非常高大概七個月就發生了八起\n\n4\n00:01:09,591 --> 00:01:34,523\n那我不曉得說董事長您到台鐵之後會怎麼樣來處理這個問題那我有看到說你有拜訪台鐵的工會嘛工會有跟你反應說可能是不是人員的流動率比較高然後造成基層的工作負荷比較大所以才會是不是也有因為這樣的關係所以引起了一些類似的意外發生所以董事長你怎麼看\n\n5\n00:01:35,259 --> 00:01:57,441\n是跟委員報告這個事情尤其吊車場的事情我昨天也特別到七堵吊車場去對於七堵連續發生了六七次的吊車事件還有我們樹林發生的吊車事件整個做了一個了解也聽取他們的報告當然這裡面最主要就是沒有按照SOP\n\n6\n00:01:58,301 --> 00:02:24,242\n那沒有按照SOP裡面當然就是這個當事人還有他的主管這個都有問題那就是沒有當責那當然這其中裡面也有一個情況就是說為什麼他沒有辦法說譬如說他應該要守候這個車子在前面要有人然後要才能夠做這個動作吊車的動作但是他前面這邊坐完了\n\n7\n00:02:24,942 --> 00:02:47,022\n馬上又有一個車子要掉路了他急著趕過去所以就造成了他沒有站著SOP這個又是牽涉到人力的問題這個就是說他這個人力造成他的這個他沒有辦法讓他很充分的時間來執行SOP那這個都是其中的原因所以我在這邊的話就是說針對\n\n8\n00:02:50,513 --> 00:02:57,926\n這些所有的事件其實我們的數字統計我們整個異常的事件的話去年我們總共發生了979件大小\n\n9\n00:03:01,107 --> 00:03:26,458\n重大事故一般事故一般的異常總而言之我現在的想法就是說一定要把這些問題啊都讓我們要釐清所以我現在就做成是說希望去年的這個每一件事情的原因在哪裡那麼我們要能夠呢把它找出來所以現在要分區分則那麼怎麼樣把譬如說我們北中南區東那麼這些區的這個處長他一定要把它\n\n10\n00:03:28,940 --> 00:03:32,587\n因為我們這個時間有限所以剛講到人力的部分你有什麼計畫可以補強嗎\n\n11\n00:03:36,423 --> 00:04:02,070\n這個部分的話第一個我希望說在招募的時候能不能夠按照分區來招募因為目前過去的時候所以你有一個計畫人力的部分補強了所以人力的部分是可以這個問題把它解決第二個是你剛剛說SOP怎麼把它落實這個部分你也會去那只要SOP有落實人力部分也沒有問題的話應該類似的意外就會減少\n\n12\n00:04:03,030 --> 00:04:30,385\n當然好那最後我跟您董事長提醒一個這也是有一些網友來反映就是因為台鐵之前在2019年的時候有一個APP叫台鐵一定通當時我們的了解是花了1000萬左右去做這個APP1000萬的APP價格不能說很低啦其實一般的APP有時候100萬到300萬就可以做得到但是它花了1000萬然後到今年才推出線上換票跟一機多票\n\n13\n00:04:30,985 --> 00:04:56,826\n其實這個服務我覺得到今年才推出來是有點慢的就是有些人他可能自己訂票但是他要幫家人訂就沒辦法只能訂自己的變成說每一個人都要用自己的手機訂票那今年才推出一機多票但不管怎麼樣也是推出了啦那一年當初是花一千萬建置後來每一年花兩百萬來維護這是一個非常高成本的APP我們希望它讓大家用得很舒適很友善\n\n14\n00:04:57,446 --> 00:05:06,776\n不過在這個網路上包括我們也接到一些陳情就有很多問題這個您就去了解一下我相信你可能需要資訊資訊處的人才知道啦譬如說\n\n15\n00:05:08,931 --> 00:05:32,924\n常常有人抱怨說沒辦法下載沒辦法使用這是其中一個問題第二個比較嚴重的問題我助理也有實際去操作過就是說他訂完票通常要先收到一個驗證碼才能確定說是不是你本人訂的可是常常收不到驗證碼收不到驗證碼這個訂票過程就等於是白白浪費時間了然後也沒辦法完成訂票所以這也是一個問題\n\n16\n00:05:33,985 --> 00:05:59,499\n那後面還有其他其他的問題就是如果他他註冊然後發送信箱之後又常常說沒有這個會員然後忘記密碼又找不到帳號戲棚又崩潰這個都截圖你可以看一下我是先不用回答但是我建議你們是不是去看一下那個網路上大家的回饋然後針對大家的回饋一一去了解問題是發生在哪裡然後把這個問題解決\n\n17\n00:06:00,748 --> 00:06:18,388\n否則弄一個APP也花那麼大的心思然後也宣傳了也叫大家下載了但是面對到一堆問題這會有民怨好不好而且也沒有辦法達到訂票的目的好不好這個請董事長來幫忙處理一下是的我們來瞭解真正的原因好謝謝\n\n","tsv":"start\tend\ttext\n29\t510\t台鐵政董事長\n13374\t39845\t葉委員好董事長您好我們知道台鐵其實很多員工都非常辛苦然後大家也都非常感謝台鐵對大家的服務但是您的上任大家都很期待您是交通大學運輸研究所的博士是這方面的專業過去在交通界也服務很久所以希望說台鐵有一些問題可以幫忙協助然後讓台鐵越來越好\n40965\t68671\t那特別是我覺得交通的安全的部分啦因為我一直常常在新聞上面看到很多有關於台鐵的一些安全的狀況譬如說我們看一下最近台鐵船散爆啊洗車沒有取接地桿釀貨然後另外還有一個是在庫房發生的常常會發生吊車意外那這個吊車意外在今年的頻率非常高大概七個月就發生了八起\n69591\t94523\t那我不曉得說董事長您到台鐵之後會怎麼樣來處理這個問題那我有看到說你有拜訪台鐵的工會嘛工會有跟你反應說可能是不是人員的流動率比較高然後造成基層的工作負荷比較大所以才會是不是也有因為這樣的關係所以引起了一些類似的意外發生所以董事長你怎麼看\n95259\t117441\t是 跟委員報告這個事情尤其吊車場的事情我昨天也特別到七堵吊車場去對於七堵連續發生了六七次的吊車事件還有我們樹林發生的吊車事件整個做了一個了解也聽取他們的報告當然這裡面最主要就是沒有按照SOP\n118301\t144242\t那沒有按照SOP裡面當然就是這個當事人還有他的主管這個都有問題那就是沒有當責那當然這其中裡面也有一個情況就是說為什麼他沒有辦法說譬如說他應該要守候這個車子在前面要有人然後要才能夠做這個動作吊車的動作但是他前面這邊坐完了\n144942\t167022\t馬上又有一個車子要掉路了他急著趕過去所以就造成了他沒有站著SOP這個又是牽涉到人力的問題這個就是說他這個人力造成他的這個他沒有辦法讓他很充分的時間來執行SOP那這個都是其中的原因所以我在這邊的話就是說針對\n170513\t177926\t這些所有的事件其實我們的數字統計我們整個異常的事件的話去年我們總共發生了979件大小\n181107\t206458\t重大事故一般事故一般的異常總而言之我現在的想法就是說一定要把這些問題啊都讓我們要釐清所以我現在就做成是說希望去年的這個每一件事情的原因在哪裡那麼我們要能夠呢把它找出來所以現在要分區分則那麼怎麼樣把譬如說我們北中南區東那麼這些區的這個處長他一定要把它\n208940\t212587\t因為我們這個時間有限所以剛講到人力的部分你有什麼計畫可以補強嗎\n216423\t242070\t這個部分的話第一個我希望說在招募的時候能不能夠按照分區來招募因為目前過去的時候所以你有一個計畫人力的部分補強了所以人力的部分是可以這個問題把它解決第二個是你剛剛說SOP怎麼把它落實這個部分你也會去那只要SOP有落實人力部分也沒有問題的話應該類似的意外就會減少\n243030\t270385\t當然好那最後我跟您董事長提醒一個這也是有一些網友來反映就是因為台鐵之前在2019年的時候有一個APP叫台鐵一定通當時我們的了解是花了1000萬左右去做這個APP1000萬的APP價格不能說很低啦其實一般的APP有時候100萬到300萬就可以做得到但是它花了1000萬然後到今年才推出線上換票跟一機多票\n270985\t296826\t其實這個服務我覺得到今年才推出來是有點慢的就是有些人他可能自己訂票但是他要幫家人訂就沒辦法只能訂自己的變成說每一個人都要用自己的手機訂票那今年才推出一機多票但不管怎麼樣也是推出了啦那一年 當初是花一千萬建置後來每一年花兩百萬來維護這是一個非常高成本的APP我們希望它讓大家用得很舒適 很友善\n297446\t306776\t不過在這個網路上包括我們也接到一些陳情就有很多問題這個您就去了解一下我相信你可能需要資訊資訊處的人才知道啦譬如說\n308931\t332924\t常常有人抱怨說沒辦法下載沒辦法使用這是其中一個問題第二個比較嚴重的問題我助理也有實際去操作過就是說他訂完票通常要先收到一個驗證碼才能確定說是不是你本人訂的可是常常收不到驗證碼收不到驗證碼這個訂票過程就等於是白白浪費時間了然後也沒辦法完成訂票所以這也是一個問題\n333985\t359499\t那後面還有其他其他的問題就是如果他他註冊然後發送信箱之後又常常說沒有這個會員然後忘記密碼又找不到帳號戲棚又崩潰這個都截圖你可以看一下我是先不用回答但是我建議你們是不是去看一下那個網路上大家的回饋然後針對大家的回饋一一去了解問題是發生在哪裡然後把這個問題解決\n360748\t378388\t否則弄一個APP也花那麼大的心思然後也宣傳了 也叫大家下載了但是面對到一堆問題 這會有民怨好不好 而且也沒有辦法達到訂票的目的好不好 這個請董事長來幫忙處理一下是的 我們來瞭解真正的原因好 謝謝\n","txt":"台鐵政董事長\n葉委員好董事長您好我們知道台鐵其實很多員工都非常辛苦然後大家也都非常感謝台鐵對大家的服務但是您的上任大家都很期待您是交通大學運輸研究所的博士是這方面的專業過去在交通界也服務很久所以希望說台鐵有一些問題可以幫忙協助然後讓台鐵越來越好\n那特別是我覺得交通的安全的部分啦因為我一直常常在新聞上面看到很多有關於台鐵的一些安全的狀況譬如說我們看一下最近台鐵船散爆啊洗車沒有取接地桿釀貨然後另外還有一個是在庫房發生的常常會發生吊車意外那這個吊車意外在今年的頻率非常高大概七個月就發生了八起\n那我不曉得說董事長您到台鐵之後會怎麼樣來處理這個問題那我有看到說你有拜訪台鐵的工會嘛工會有跟你反應說可能是不是人員的流動率比較高然後造成基層的工作負荷比較大所以才會是不是也有因為這樣的關係所以引起了一些類似的意外發生所以董事長你怎麼看\n是 跟委員報告這個事情尤其吊車場的事情我昨天也特別到七堵吊車場去對於七堵連續發生了六七次的吊車事件還有我們樹林發生的吊車事件整個做了一個了解也聽取他們的報告當然這裡面最主要就是沒有按照SOP\n那沒有按照SOP裡面當然就是這個當事人還有他的主管這個都有問題那就是沒有當責那當然這其中裡面也有一個情況就是說為什麼他沒有辦法說譬如說他應該要守候這個車子在前面要有人然後要才能夠做這個動作吊車的動作但是他前面這邊坐完了\n馬上又有一個車子要掉路了他急著趕過去所以就造成了他沒有站著SOP這個又是牽涉到人力的問題這個就是說他這個人力造成他的這個他沒有辦法讓他很充分的時間來執行SOP那這個都是其中的原因所以我在這邊的話就是說針對\n這些所有的事件其實我們的數字統計我們整個異常的事件的話去年我們總共發生了979件大小\n重大事故一般事故一般的異常總而言之我現在的想法就是說一定要把這些問題啊都讓我們要釐清所以我現在就做成是說希望去年的這個每一件事情的原因在哪裡那麼我們要能夠呢把它找出來所以現在要分區分則那麼怎麼樣把譬如說我們北中南區東那麼這些區的這個處長他一定要把它\n因為我們這個時間有限所以剛講到人力的部分你有什麼計畫可以補強嗎\n這個部分的話第一個我希望說在招募的時候能不能夠按照分區來招募因為目前過去的時候所以你有一個計畫人力的部分補強了所以人力的部分是可以這個問題把它解決第二個是你剛剛說SOP怎麼把它落實這個部分你也會去那只要SOP有落實人力部分也沒有問題的話應該類似的意外就會減少\n當然好那最後我跟您董事長提醒一個這也是有一些網友來反映就是因為台鐵之前在2019年的時候有一個APP叫台鐵一定通當時我們的了解是花了1000萬左右去做這個APP1000萬的APP價格不能說很低啦其實一般的APP有時候100萬到300萬就可以做得到但是它花了1000萬然後到今年才推出線上換票跟一機多票\n其實這個服務我覺得到今年才推出來是有點慢的就是有些人他可能自己訂票但是他要幫家人訂就沒辦法只能訂自己的變成說每一個人都要用自己的手機訂票那今年才推出一機多票但不管怎麼樣也是推出了啦那一年 當初是花一千萬建置後來每一年花兩百萬來維護這是一個非常高成本的APP我們希望它讓大家用得很舒適 很友善\n不過在這個網路上包括我們也接到一些陳情就有很多問題這個您就去了解一下我相信你可能需要資訊資訊處的人才知道啦譬如說\n常常有人抱怨說沒辦法下載沒辦法使用這是其中一個問題第二個比較嚴重的問題我助理也有實際去操作過就是說他訂完票通常要先收到一個驗證碼才能確定說是不是你本人訂的可是常常收不到驗證碼收不到驗證碼這個訂票過程就等於是白白浪費時間了然後也沒辦法完成訂票所以這也是一個問題\n那後面還有其他其他的問題就是如果他他註冊然後發送信箱之後又常常說沒有這個會員然後忘記密碼又找不到帳號戲棚又崩潰這個都截圖你可以看一下我是先不用回答但是我建議你們是不是去看一下那個網路上大家的回饋然後針對大家的回饋一一去了解問題是發生在哪裡然後把這個問題解決\n否則弄一個APP也花那麼大的心思然後也宣傳了 也叫大家下載了但是面對到一堆問題 這會有民怨好不好 而且也沒有辦法達到訂票的目的好不好 這個請董事長來幫忙處理一下是的 我們來瞭解真正的原因好 謝謝\n","vtt":"WEBVTT\n\n00:00.029 --> 00:00.510\n台鐵政董事長\n\n00:13.374 --> 00:39.845\n葉委員好董事長您好我們知道台鐵其實很多員工都非常辛苦然後大家也都非常感謝台鐵對大家的服務但是您的上任大家都很期待您是交通大學運輸研究所的博士是這方面的專業過去在交通界也服務很久所以希望說台鐵有一些問題可以幫忙協助然後讓台鐵越來越好\n\n00:40.965 --> 01:08.671\n那特別是我覺得交通的安全的部分啦因為我一直常常在新聞上面看到很多有關於台鐵的一些安全的狀況譬如說我們看一下最近台鐵船散爆啊洗車沒有取接地桿釀貨然後另外還有一個是在庫房發生的常常會發生吊車意外那這個吊車意外在今年的頻率非常高大概七個月就發生了八起\n\n01:09.591 --> 01:34.523\n那我不曉得說董事長您到台鐵之後會怎麼樣來處理這個問題那我有看到說你有拜訪台鐵的工會嘛工會有跟你反應說可能是不是人員的流動率比較高然後造成基層的工作負荷比較大所以才會是不是也有因為這樣的關係所以引起了一些類似的意外發生所以董事長你怎麼看\n\n01:35.259 --> 01:57.441\n是跟委員報告這個事情尤其吊車場的事情我昨天也特別到七堵吊車場去對於七堵連續發生了六七次的吊車事件還有我們樹林發生的吊車事件整個做了一個了解也聽取他們的報告當然這裡面最主要就是沒有按照SOP\n\n01:58.301 --> 02:24.242\n那沒有按照SOP裡面當然就是這個當事人還有他的主管這個都有問題那就是沒有當責那當然這其中裡面也有一個情況就是說為什麼他沒有辦法說譬如說他應該要守候這個車子在前面要有人然後要才能夠做這個動作吊車的動作但是他前面這邊坐完了\n\n02:24.942 --> 02:47.022\n馬上又有一個車子要掉路了他急著趕過去所以就造成了他沒有站著SOP這個又是牽涉到人力的問題這個就是說他這個人力造成他的這個他沒有辦法讓他很充分的時間來執行SOP那這個都是其中的原因所以我在這邊的話就是說針對\n\n02:50.513 --> 02:57.926\n這些所有的事件其實我們的數字統計我們整個異常的事件的話去年我們總共發生了979件大小\n\n03:01.107 --> 03:26.458\n重大事故一般事故一般的異常總而言之我現在的想法就是說一定要把這些問題啊都讓我們要釐清所以我現在就做成是說希望去年的這個每一件事情的原因在哪裡那麼我們要能夠呢把它找出來所以現在要分區分則那麼怎麼樣把譬如說我們北中南區東那麼這些區的這個處長他一定要把它\n\n03:28.940 --> 03:32.587\n因為我們這個時間有限所以剛講到人力的部分你有什麼計畫可以補強嗎\n\n03:36.423 --> 04:02.070\n這個部分的話第一個我希望說在招募的時候能不能夠按照分區來招募因為目前過去的時候所以你有一個計畫人力的部分補強了所以人力的部分是可以這個問題把它解決第二個是你剛剛說SOP怎麼把它落實這個部分你也會去那只要SOP有落實人力部分也沒有問題的話應該類似的意外就會減少\n\n04:03.030 --> 04:30.385\n當然好那最後我跟您董事長提醒一個這也是有一些網友來反映就是因為台鐵之前在2019年的時候有一個APP叫台鐵一定通當時我們的了解是花了1000萬左右去做這個APP1000萬的APP價格不能說很低啦其實一般的APP有時候100萬到300萬就可以做得到但是它花了1000萬然後到今年才推出線上換票跟一機多票\n\n04:30.985 --> 04:56.826\n其實這個服務我覺得到今年才推出來是有點慢的就是有些人他可能自己訂票但是他要幫家人訂就沒辦法只能訂自己的變成說每一個人都要用自己的手機訂票那今年才推出一機多票但不管怎麼樣也是推出了啦那一年當初是花一千萬建置後來每一年花兩百萬來維護這是一個非常高成本的APP我們希望它讓大家用得很舒適很友善\n\n04:57.446 --> 05:06.776\n不過在這個網路上包括我們也接到一些陳情就有很多問題這個您就去了解一下我相信你可能需要資訊資訊處的人才知道啦譬如說\n\n05:08.931 --> 05:32.924\n常常有人抱怨說沒辦法下載沒辦法使用這是其中一個問題第二個比較嚴重的問題我助理也有實際去操作過就是說他訂完票通常要先收到一個驗證碼才能確定說是不是你本人訂的可是常常收不到驗證碼收不到驗證碼這個訂票過程就等於是白白浪費時間了然後也沒辦法完成訂票所以這也是一個問題\n\n05:33.985 --> 05:59.499\n那後面還有其他其他的問題就是如果他他註冊然後發送信箱之後又常常說沒有這個會員然後忘記密碼又找不到帳號戲棚又崩潰這個都截圖你可以看一下我是先不用回答但是我建議你們是不是去看一下那個網路上大家的回饋然後針對大家的回饋一一去了解問題是發生在哪裡然後把這個問題解決\n\n06:00.748 --> 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當初是花一千萬建置後來每一年花兩百萬來維護這是一個非常高成本的APP我們希望它讓大家用得很舒適 很友善"},{"start":297.446,"end":306.776,"text":"不過在這個網路上包括我們也接到一些陳情就有很多問題這個您就去了解一下我相信你可能需要資訊資訊處的人才知道啦譬如說"},{"start":308.931,"end":332.924,"text":"常常有人抱怨說沒辦法下載沒辦法使用這是其中一個問題第二個比較嚴重的問題我助理也有實際去操作過就是說他訂完票通常要先收到一個驗證碼才能確定說是不是你本人訂的可是常常收不到驗證碼收不到驗證碼這個訂票過程就等於是白白浪費時間了然後也沒辦法完成訂票所以這也是一個問題"},{"start":333.985,"end":359.499,"text":"那後面還有其他其他的問題就是如果他他註冊然後發送信箱之後又常常說沒有這個會員然後忘記密碼又找不到帳號戲棚又崩潰這個都截圖你可以看一下我是先不用回答但是我建議你們是不是去看一下那個網路上大家的回饋然後針對大家的回饋一一去了解問題是發生在哪裡然後把這個問題解決"},{"start":360.748,"end":378.388,"text":"否則弄一個APP也花那麼大的心思然後也宣傳了 也叫大家下載了但是面對到一堆問題 這會有民怨好不好 而且也沒有辦法達到訂票的目的好不好 這個請董事長來幫忙處理一下是的 我們來瞭解真正的原因好 謝謝"}]}}},"gazette":{"lineno":1033,"blocks":[["葉委員元之：（13時31分）我想請臺鐵的董事長。"],["主席：臺鐵鄭董事長。"],["鄭董事長光遠：葉委員好。"],["葉委員元之：董事長您好。我們都知道臺鐵其實很多員工都非常辛苦，大家也非常感謝臺鐵對大家的服務，對於您的上任大家也都很期待，因為你是交通大學運輸研究所的博士，是這方面的專業，過去在交通界也服務很久，所以希望你對於臺鐵的一些問題可以幫忙協助，讓臺鐵越來越好。","特別是交通安全的部分，因為我常常在新聞上面看到很多有關於臺鐵的安全狀況，譬如說最近什麼臺鐵傳閃爆啊！洗車沒有取接地桿釀禍。還有一個是在庫房發生的，常常會發生調車意外，調車意外在今年發生的頻率非常高，大概7個月就發生了8起，我不曉得董事長到臺鐵之後會怎麼樣來處理這個問題，我看到你有拜訪臺鐵工會嘛？"],["鄭董事長光遠：有。"],["葉委員元之：工會也有跟你反映說可能是人員的流動率比較高，造成基層的工作負荷比較大，是不是也有因為這樣的關係，所以才會引起類似的意外發生？董事長，你怎麼看？"],["鄭董事長光遠：是，跟委員報告，關於這件事情，尤其是調車場的事情，我昨天也特別到七堵調車場去，對於七堵連續發生了6、7次調車事件，還有我們樹林發生的調車事件，整體做了一個瞭解，也聽取他們的報告，這裡面最主要就是沒有按照SOP，那沒有按照SOP裡面，當然就是這個當事人還有他的主管都有問題，就是沒有當責。","當然這其中也有一個情況，為什麼他沒有辦法按照SOP？譬如說他應該要守候這個車子，在前面要有人，然後才能夠做調車的動作，但是他前面這邊做完了，馬上又有一個車子要調度，他急著要趕過去，所以就造成他沒有照著SOP，這個又是牽涉到人力的問題，人力問題讓他沒有辦法有充分的時間來執行SOP，這個都是其中的原因。","針對所有的事件，其實據我們的數字統計，整個異常事件在去年總共發生了979件，包括重大事故、一般事故及一般異常，那我現在的想法是，一定要把這些問題都釐清，希望把去年每一件事情的原因在哪裡都能夠找出來，所以現在要分區分責，譬如說我們北、中、南、東這些區的處長，他一定要把它講……"],["葉委員元之：是，董事長謝謝啦！因為我們時間有限，剛剛講到人力的部分，你有什麼計畫可以補強嗎？"],["鄭董事長光遠：這個部分的話，第一個，我希望在招募的時候能夠按照分區來招募，因為過去的時候要進來……"],["葉委員元之：沒關係，所以你已經有一個計畫，針對人力的部分去補強了嘛？"],["鄭董事長光遠：對，是。"],["葉委員元之：所以人力的部分是可以把這個問題解決。第二個，你剛剛說SOP怎麼把它落實，這個部分你也會去……"],["鄭董事長光遠：對。"],["葉委員元之：只要SOP有落實，人力部分也沒有問題的話，應該類似的意外就會減少嘛？"],["鄭董事長光遠：當然。當然這個薪水……"],["葉委員元之：好，最後我跟董事長提醒一個，這也是有一些網友來反映，因為臺鐵之前在2019年的時候有一個app叫「台鐵e訂通」，據我們瞭解，當時是花了1,000萬左右去做這個app，1,000萬的app，價格不能說很低啦！其實一般的app有時候100萬到300萬就可以做得到，但是它花了1,000萬，然後到今年才推出線上換票和一機多票，其實這個服務我覺得到今年才推出來是有點慢，因為有些人他可能自己訂票，但是他要幫家人訂就沒辦法，只能訂自己的，變成說每一個人都要用自己的手機訂票，那今年才推出一機多票，但不管怎麼樣，也是推出了啦！"],["鄭董事長光遠：是。"],["葉委員元之：當初是花1,000萬建置，後來每一年花200萬來維護，這是一個非常高成本的app，我們希望它讓大家用得很舒適、很友善。不過在網路上，包括我們也接到一些陳情，有很多的問題，這個您去瞭解一下，我相信可能需要資訊處的人才知道啦！譬如常常有人抱怨說沒辦法下載、沒辦法使用，這是其中一個問題；第二個比較嚴重的問題，我的助理也有實際去操作過，他訂完票通常要先收到一個驗證碼才能確定是不是你本人訂的，可是常常收不到驗證碼，如果收不到驗證碼，這個訂票過程等於是白白浪費時間，也沒辦法完成訂票，所以這也是一個問題；後面還有其他的問題，如果他註冊然後發送信箱之後，又常常說沒有這個會員；或者是忘記密碼又找不到帳號，系統又崩潰。這些都是截圖，您可以看一下，先不用回答，但是我建議你們是不是去網路上看一下大家的回饋，並且針對大家的回饋一一去瞭解問題發生在哪裡，然後把這個問題解決。否則弄了一個app，花了那麼大的心思，然後也宣傳了，也叫大家下載了，但是面對到一堆問題，這個會有民怨，而且也沒有辦法達到訂票的目的，是不是請董事長來幫忙處理一下？"],["鄭董事長光遠：是的，我們來瞭解真正的原因。"],["葉委員元之：好，謝謝。"],["主席：謝謝葉元之委員的質詢。","張嘉郡委員、張嘉郡委員、張嘉郡委員不在。","楊瓊瓔委員、楊瓊瓔委員、楊瓊瓔委員不在。","游顥委員、游顥委員、游顥委員不在。","現在登記質詢的委員均已發言完畢，作以下決定：一、報告及詢答完畢。二、游顥委員、楊瓊瓔委員、邱鎮軍委員、廖先翔委員所提書面質詢，列入紀錄並刊登公報。三、委員於質詢中要求提供相關書面資料或未及答復部分，請交通部及相關機關儘速以書面答復，特別是臺鐵公司答應委員在下班以前提供的資料，一定要準時送達。"]],"agenda":{"page_end":370,"meet_id":"委員會-11-3-23-17","speakers":["林國成","李昆澤","黃國昌","黃健豪","陳素月","何欣純","徐富癸","魯明哲","洪孟楷","林俊憲","蔡其昌","王義川","陳雪生","邱若華","林月琴","陳俊宇","黃建賓","張雅琳","張啓楷","鄭天財Sra 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