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845.629, \"score\": 0.999}, {\"word\": \"映\", \"start\": 845.629, \"end\": 845.749, \"score\": 0.843}, {\"word\": \"出\", \"start\": 845.749, \"end\": 846.49, \"score\": 0.971}, {\"word\": \"來\"}, {\"word\": \"是\", \"start\": 846.49, \"end\": 846.71, \"score\": 0.993}, {\"word\": \"好\", \"start\": 846.71, \"end\": 847.071, \"score\": 0.931}, {\"word\": \"謝\"}, {\"word\": \"謝\"}, {\"word\": \"好\", \"start\": 847.071, \"end\": 848.292, \"score\": 0.966}, {\"word\": \"謝\"}, {\"word\": \"謝\"}, {\"word\": \"陳\"}, {\"word\": \"樹\"}, {\"word\": \"業\"}, {\"word\": \"委\", \"start\": 848.292, \"end\": 848.412, \"score\": 0.826}, {\"word\": \"員\"}, {\"word\": \"的\", \"start\": 848.412, \"end\": 849.133, \"score\": 0.972}, {\"word\": \"執\"}, {\"word\": \"行\", \"start\": 849.133, \"end\": 849.153, \"score\": 0.0}], \"language\": \"zh\"}","srt":"1\n00:00:03,007 --> 00:00:10,646\n謝謝主席請主席邀請邱市長還有邱事務部邱政事還有我們陳代主委\n\n2\n00:00:18,207 --> 00:00:40,405\n市長還有代理主委早安我們今天委員會就是針對丹納斯颱風造成的通訊中斷以及整個復原或者是災後通訊搶救的機制來進行詢問我們也知道這一次的丹納斯颱風真的也是很少見的一次從西部尤其是從嘉義這邊登陸\n\n3\n00:00:42,727 --> 00:00:57,711\n完全沒有像說從東部的話還有中央山脈的屏障那從西部是完全沒有啦所以這樣子所造成的災害真的是特別的大尤其這次的風速也高達有到16級以上的這個強風所以這次不管是這個電力設施電線桿倒了一片那我們的這個通訊\n\n4\n00:01:04,853 --> 00:01:15,257\n基地台也倒了1293座的這個電信基地台所以造成很多的用戶包括固網有高達1.2萬的用戶那行動電話網路有11.6萬餘戶的這個用戶受到了這個影響所以這個對於\n\n5\n00:01:22,900 --> 00:01:43,846\n災民要求救也好或者是我們要去救災也好就是會受到很大的影響所以這個真的是非常的重要尤其在這期間我們還要遇到這個豪大雨所以對整個這個救災的這個通訊的需求真的非常的重要所以在這個恢復通訊的部分我們還是希望NCC跟蘇華部這邊要\n\n6\n00:01:45,206 --> 00:02:06,937\n加緊這個就是相關的一些措施那我們來看一下就是說這一次的一個風災也看出了我們很多地方真的還需要再加強就是這個數位韌性或這個基礎設施的部分都還要再加緊這個強化的一個部分那我們來檢討一下就是說\n\n7\n00:02:07,697 --> 00:02:26,355\n對於這個災史不管是天災也好或者是戰爭如果說一旦發生了造成這個通訊中斷的時候我們可以因應的緊急的處置方式我們可以看到大概就是目前是三種我不知道還有沒有其他的等一下是不是再請次長補充就是包括低軌衛星還有這個國內的漫遊\n\n8\n00:02:28,957 --> 00:02:42,133\n還有高空的通訊平台這三種方式那我先請教一下就是次長就是說這幾種方式在這次的丹納斯風災是否有發揮功能發揮了什麼功能是不是可以簡單說一下\n\n9\n00:02:44,043 --> 00:03:04,789\n跟委員報告,在低軌衛星的部分,我們現在三家電信業者各有10台的低軌衛星的行動基地台這10台行動基地台,除了一台留在南投,一台留在東部以外,28台全部投入災區去做支援\n\n10\n00:03:05,709 --> 00:03:29,406\n那所以實測的結果我們原來也擔心說28台都在同一個地區那根據它的設計頻寬可能會有下降但是目前測試出來的結果它的4G、5G那包含Line跟影音都是順暢的那所以以目前有限的資源在這次的救災是有盡全力的發揮作用\n\n11\n00:03:30,527 --> 00:03:49,940\n但是28台並沒有辦法去補1296台這個是先天上的限制我們也看到過去速發部在全國配置了700套的低軌衛星設備的部件所以我們有補助電信業者建置的30輛低軌衛星車剛剛次長有提到\n\n12\n00:03:53,542 --> 00:04:00,849\n那當然在這一次不管是去年的0403的這個地震去花蓮支援或者是這一次的風災確實是有發揮實質的一個成效可是我們看起來這個建置的數量仍然是不足的所以未來我們就是數化部這邊是不是會持續來補助業者進行這個低軌衛星車的建置\n\n13\n00:04:17,399 --> 00:04:39,289\n跟委員報告我在0403的時候我們得到的教訓就是每個區域一定要有因為0403那時候我只有一台車那我的車到花蓮花了8小時那所以記取0403的教訓所以我們今年在根據這個消防署在災害應變中心對全國的分區所以我每一區有\n\n14\n00:04:40,069 --> 00:04:53,897\n每一區各有一定數量的車那基本上的設計就是說當小規模的災害發生的時候每一個地方一個小時之內都會有應變車可以到但是針對這個大規模的災害的確是\n\n15\n00:04:58,520 --> 00:05:24,167\n個位數或死位數的車是沒有辦法解決大規模災害所以大規模災害除了衛星以外應該還要有固網跟其他的機制來協助來處理那剛剛次長回答的都是低軌衛星的部分那有關高空平台通訊平台以及國內漫遊這個部分是不是也可以請次長說一下那有關高空平台的部分那我們原來有一支計畫在\n\n16\n00:05:26,148 --> 00:05:54,208\n在研究高空通訊的平台那去年也在台東有做示範後來因為風太大沒有測試成功嗎它其實之前試驗的時候是成功的那正好當天風比較大那之後就沒有再測試因為那一支預算今年被刪除但是我們還是會持續在研究這個平台因為高空平台在未來六七是一個重要的重要的通訊規格之一\n\n17\n00:05:55,024 --> 00:06:11,863\n對是所以我們也真的是很遺憾就是高溫通訊平台我們在今年度有編了5220萬的經費結果被刪掉六成所以剩下這一點經費我覺得真的對我們要推動這樣子的一個功能真的是\n\n18\n00:06:12,984 --> 00:06:29,461\n可以說是捉襟見肘可能比較難施展所以我們也希望就是說未來不管是如果說有提出特別預算還是追加預算的時候我們也希望在野黨能夠支持再來有關國內漫遊的部分是不是請施展來說一下\n\n19\n00:06:31,004 --> 00:06:56,449\n國內漫遊的部分去年我們有一支計畫去做功能性的驗證那也在921的防災演習中有去演練那所以這個在技術上是沒有問題的那但是這個災難漫遊的權責跟法規那誠如剛剛NCC主委有提到那還有一些問題要解決那當然技術性的驗證當它規模擴大到全國\n\n20\n00:06:59,890 --> 00:07:18,801\n那會有其他的障礙但是如果是小規模的災區那也必須盤點到底哪些門號是要進入漫遊那這個這個需要繼續再討論那今年度的預算本來我們今年度有編一個幾千一千多萬的預算要繼續持續做演練但是那個部分的預算也被刪除了\n\n21\n00:07:19,344 --> 00:07:41,852\n是好這個也是令人遺憾那我們也看到了就是剛剛次長提到這一份報告的結論裡面確實有提到就是說在電信管理法裡面對於就是提供國內的這個漫遊的服務並沒有強制性所以未來這個部分是不是我們ANCC也要有積極的作為進行法規的一個修正\n\n22\n00:07:42,529 --> 00:07:58,557\n是跟我們報告其實法規不用修正就是因為我們現在是電信管理法第22條是借街源頭端下指令端的災防法那邊其實是有個橋接有借街的方式那我們明天就會找這個消防署來開會\n\n23\n00:08:01,131 --> 00:08:27,712\n確實這次有關這個漫遊的部分我們覺得真的速度是有比較慢的因為七月初發生風災一直到現在也已經一個月的時間了所以這個部分當然就是說我們也希望能夠記取教訓然後能夠在積極不管是法規面或者是技術面或者是業者之間的一個協調的部分我們希望NCC能夠要負起全責然後加緊這個腳步這樣好不好\n\n24\n00:08:28,132 --> 00:08:56,740\n是那跟我們報告因為這一塊在電信法時期漫遊國內漫遊其實是禁止的那所以也有相關業者因為漫遊被我們連續罰那這一塊在電信管理法是留一個空間來借機災防法那邊來處理那但是因為涉及到它本質上如果是商業間會涉及到一些商業間跟公平議題那這邊我們會一併來注意明天開會會也會找這個相關機關不管是消防署內政部消防署或者數位部門都會一起來討論\n\n25\n00:08:58,816 --> 00:09:16,241\n因為我們看到這個真的是天災難測所以我們也希望就是說我們在各項的這個設施就是數位的這個潤性的一個設施上我們真的要做好強化跟準備這樣才能夠降低災害因為一旦這個災害發生我想受害的就是老百姓\n\n26\n00:09:16,821 --> 00:09:27,795\n所以這個強化數位韌性真的很重要所以我們在這邊也是要再次的呼籲在野黨要共同支持預算因為在去年度在審查總預算的時候在速發部整個預算真的是被刪了高達六成我覺得這對我們整個強化數位韌性真的是很大的一個傷害\n\n27\n00:09:36,465 --> 00:09:51,935\n那最後我還有一個問題要請教就是這次的風災造成了這個通訊中斷那有的甚至到目前都還沒有辦法恢復通訊那有關這個補償的部分我們NCC是不是應該要主動來要求業者來\n\n28\n00:09:55,397 --> 00:10:10,713\n做處理不要讓災民自己再來就是申請那這是一部分還有一個部分就是在7月31號這個中華電信他也是無預警的斷訊了三個小時那這個我也收到了鄉親的一個陳情因為在斷訊之後有的\n\n29\n00:10:17,058 --> 00:10:33,683\n這個鄉親他說他昨天還收到中華電信的簡訊通知說如果收不到訊號或者是沒有收到電話就是重新開機或者是關這個啟動飛航模式之後再取消之後就可以恢復通訊了\n\n30\n00:10:34,803 --> 00:10:53,314\n這個都太慢了所以也造成了一些用戶的一些損失包括我們也看到有關這個醫院醫護人員醫師或者是護理師有反映說這個危及到整個醫院的這個就是在搶救病人要找醫師的這個狀況這個真的是非常的危急\n\n31\n00:10:56,175 --> 00:11:18,495\n那也甚至也有鄉親我也接到一個鄉親反映說他沒有接到郵局的通知導致他有一個支票漏死掉就是跳票了所以這個損失就是人民就是會遇到這些狀況所以對於這個斷訊的補償就是不管是風災造成的或者是中華電信那一天吳裕景的斷訊的一個損失我們這邊NCC會怎麼處置\n\n32\n00:11:22,859 --> 00:11:39,565\n是根本包括大概分幾個區塊第一個就是類法尊的部分就是我們有地基業者不管哪一家不管是天災還是自己的那個操作疏失造成的斷訊都必須要依據地形化契約的規定來抵減他的月租費\n\n33\n00:11:43,126 --> 00:12:04,091\n那這一塊是法尊的算是內法尊的部分我們都請封災的部分我們已經請三家業者要從寬認定那另外業者在封災期間還有主動提出主動關懷的一些措施比方說換卡免費啊還有送一些相關一些\n\n34\n00:12:05,291 --> 00:12:27,077\n措施那另外他們最近也在我們這個行政指導之下他們有提出一些兩個月六百分鐘的通話分工數來送那第三個部分回答委員剛剛講說中華電信7月31日語音障礙這一塊這一塊是因為是屬於那申辦作業的一些造成的異常\n\n35\n00:12:27,937 --> 00:12:46,176\n這個沒辦法事先得知但是我們以前以往在一些在訪應變裡頭其實中華的腳本還有其他兩家的腳本其實都有這個版本來來應變來演練那這邊我相信中華電信公司應該會記取教訓這種情況未來應該是盡可能不要再發生\n\n36\n00:12:47,217 --> 00:13:12,006\n當然正常的情況申板應該是從小規模來做先導性測試然後OK之後才會繼續那當然他們也有備援的體系比方說北部、南部互惠備援申板不行就會rollback到原來版本他們都有演練過那這次可能是還有新的狀況那我們已經啟動行政調查會請他們來提出報告然後希望記取教訓以後不要再發生\n\n37\n00:13:12,782 --> 00:13:29,811\n是因為有關這個生本作業導致的異常那也造成很多鄉親的這個就是損失或者是不方便那不方便還好如果造成損失有時候如果無可挽回那就真的是很大的遺憾那我們也希望就是說中華電信是國內\n\n38\n00:13:31,251 --> 00:13:51,998\n這個客戶用戶最多的一個電信公司所以在這部分應該要更謹慎才對就是說不管在任何的這個設備或者是軟體的更新升級上在這個作業都要有很謹慎的一個做法所以我們希望就是說在這個部分民眾受到影響的我們中華電信這邊要主動的給予補償不要再讓民眾說還要來申請或者是說還要經過什麼樣的一個程序\n\n39\n00:13:59,040 --> 00:14:09,153\n原業者這方面都是會自動主動來處理都是CODE底部份會下個月的帳單裡會反映出來是好謝謝好謝謝陳樹業委員的執行\n\n","tsv":"start\tend\ttext\n3007\t10646\t謝謝主席 請主席邀請邱市長還有邱事務部邱政事還有我們陳代主委\n18207\t40405\t市長還有代理主委早安我們今天委員會就是針對丹納斯颱風造成的通訊中斷以及整個復原或者是災後通訊搶救的機制來進行詢問我們也知道這一次的丹納斯颱風真的也是很少見的一次從西部尤其是從嘉義這邊登陸\n42727\t57711\t完全沒有像說從東部的話還有中央山脈的屏障那從西部是完全沒有啦所以這樣子所造成的災害真的是特別的大尤其這次的風速也高達有到16級以上的這個強風所以這次不管是這個電力設施電線桿倒了一片那我們的這個通訊\n64853\t75257\t基地台也倒了1293座的這個電信基地台所以造成很多的用戶包括固網有高達1.2萬的用戶那行動電話網路有11.6萬餘戶的這個用戶受到了這個影響所以這個對於\n82900\t103846\t災民要求救也好或者是我們要去救災也好就是會受到很大的影響所以這個真的是非常的重要尤其在這期間我們還要遇到這個豪大雨所以對整個這個救災的這個通訊的需求真的非常的重要所以在這個恢復通訊的部分我們還是希望NCC跟蘇華部這邊要\n105206\t126937\t加緊這個就是相關的一些措施那我們來看一下就是說這一次的一個風災也看出了我們很多地方真的還需要再加強就是這個數位韌性或這個基礎設施的部分都還要再加緊這個強化的一個部分那我們來檢討一下就是說\n127697\t146355\t對於這個災史不管是天災也好或者是戰爭如果說一旦發生了造成這個通訊中斷的時候我們可以因應的緊急的處置方式我們可以看到大概就是目前是三種我不知道還有沒有其他的等一下是不是再請次長補充就是包括低軌衛星還有這個國內的漫遊\n148957\t162133\t還有高空的通訊平台這三種方式那我先請教一下就是次長就是說這幾種方式在這次的丹納斯風災是否有發揮功能發揮了什麼功能是不是可以簡單說一下\n164043\t184789\t跟委員報告,在低軌衛星的部分,我們現在三家電信業者各有10台的低軌衛星的行動基地台這10台行動基地台,除了一台留在南投,一台留在東部以外,28台全部投入災區去做支援\n185709\t209406\t那所以實測的結果我們原來也擔心說28台都在同一個地區那根據它的設計頻寬可能會有下降但是目前測試出來的結果它的4G、5G那包含Line跟影音都是順暢的那所以以目前有限的資源在這次的救災是有盡全力的發揮作用\n210527\t229940\t但是28台並沒有辦法去補1296台這個是先天上的限制我們也看到過去速發部在全國配置了700套的低軌衛星設備的部件所以我們有補助電信業者建置的30輛低軌衛星車剛剛次長有提到\n233542\t240849\t那當然在這一次不管是去年的0403的這個地震去花蓮支援或者是這一次的風災確實是有發揮實質的一個成效可是我們看起來這個建置的數量仍然是不足的所以未來我們就是數化部這邊是不是會持續來補助業者進行這個低軌衛星車的建置\n257399\t279289\t跟委員報告我在0403的時候我們得到的教訓就是每個區域一定要有因為0403那時候我只有一台車那我的車到花蓮花了8小時那所以記取0403的教訓所以我們今年在根據這個消防署在災害應變中心對全國的分區所以我每一區有\n280069\t293897\t每一區各有一定數量的車那基本上的設計就是說當小規模的災害發生的時候每一個地方一個小時之內都會有應變車可以到但是針對這個大規模的災害的確是\n298520\t324167\t個位數或死位數的車是沒有辦法解決大規模災害所以大規模災害除了衛星以外應該還要有固網跟其他的機制來協助來處理那剛剛次長回答的都是低軌衛星的部分那有關高空平台通訊平台以及國內漫遊這個部分是不是也可以請次長說一下那有關高空平台的部分那我們原來有一支計畫在\n326148\t354208\t在研究高空通訊的平台那去年也在台東有做示範後來因為風太大沒有測試成功嗎它其實之前試驗的時候是成功的那正好當天風比較大那之後就沒有再測試因為那一支預算今年被刪除但是我們還是會持續在研究這個平台因為高空平台在未來六七是一個重要的重要的通訊規格之一\n355024\t371863\t對是所以我們也真的是很遺憾就是高溫通訊平台我們在今年度有編了5220萬的經費結果被刪掉六成所以剩下這一點經費我覺得真的對我們要推動這樣子的一個功能真的是\n372984\t389461\t可以說是捉襟見肘可能比較難施展所以我們也希望就是說未來不管是如果說有提出特別預算還是追加預算的時候我們也希望在野黨能夠支持再來有關國內漫遊的部分是不是請施展來說一下\n391004\t416449\t國內漫遊的部分去年我們有一支計畫去做功能性的驗證那也在921的防災演習中有去演練那所以這個在技術上是沒有問題的那但是這個災難漫遊的權責跟法規那誠如剛剛NCC主委有提到那還有一些問題要解決那當然技術性的驗證當它規模擴大到全國\n419890\t438801\t那會有其他的障礙但是如果是小規模的災區那也必須盤點到底哪些門號是要進入漫遊那這個這個需要繼續再討論那今年度的預算本來我們今年度有編一個幾千一千多萬的預算要繼續持續做演練但是那個部分的預算也被刪除了\n439344\t461852\t是好這個也是令人遺憾那我們也看到了就是剛剛次長提到這一份報告的結論裡面確實有提到就是說在電信管理法裡面對於就是提供國內的這個漫遊的服務並沒有強制性所以未來這個部分是不是我們ANCC也要有積極的作為進行法規的一個修正\n462529\t478557\t是跟我們報告其實法規不用修正就是因為我們現在是電信管理法第22條是借街源頭端下指令端的災防法那邊其實是有個橋接有借街的方式那我們明天就會找這個消防署來開會\n481131\t507712\t確實這次有關這個漫遊的部分我們覺得真的速度是有比較慢的因為七月初發生風災一直到現在也已經一個月的時間了所以這個部分當然就是說我們也希望能夠記取教訓然後能夠在積極不管是法規面或者是技術面或者是業者之間的一個協調的部分我們希望NCC能夠要負起全責然後加緊這個腳步這樣好不好\n508132\t536740\t是那跟我們報告因為這一塊在電信法時期漫遊國內漫遊其實是禁止的那所以也有相關業者因為漫遊被我們連續罰那這一塊在電信管理法是留一個空間來借機災防法那邊來處理那但是因為涉及到它本質上如果是商業間會涉及到一些商業間跟公平議題那這邊我們會一併來注意明天開會會也會找這個相關機關不管是消防署內政部消防署或者數位部門都會一起來討論\n538816\t556241\t因為我們看到這個真的是天災難測所以我們也希望就是說我們在各項的這個設施就是數位的這個潤性的一個設施上我們真的要做好強化跟準備這樣才能夠降低災害因為一旦這個災害發生我想受害的就是老百姓\n556821\t567795\t所以這個強化數位韌性真的很重要所以我們在這邊也是要再次的呼籲在野黨要共同支持預算因為在去年度在審查總預算的時候在速發部整個預算真的是被刪了高達六成我覺得這對我們整個強化數位韌性真的是很大的一個傷害\n576465\t591935\t那最後我還有一個問題要請教就是這次的風災造成了這個通訊中斷那有的甚至到目前都還沒有辦法恢復通訊那有關這個補償的部分我們NCC是不是應該要主動來要求業者來\n595397\t610713\t做處理不要讓災民自己再來就是申請那這是一部分還有一個部分就是在7月31號這個中華電信他也是無預警的斷訊了三個小時那這個我也收到了鄉親的一個陳情因為在斷訊之後有的\n617058\t633683\t這個鄉親他說他昨天還收到中華電信的簡訊通知說如果收不到訊號或者是沒有收到電話就是重新開機或者是關這個啟動飛航模式之後再取消之後就可以恢復通訊了\n634803\t653314\t這個都太慢了 所以也造成了一些用戶的一些損失包括我們也看到有關這個醫院 醫護人員 醫師或者是護理師有反映說這個危及到整個醫院的這個就是在搶救病人要找醫師的這個狀況 這個真的是非常的危急\n656175\t678495\t那也甚至也有鄉親我也接到一個鄉親反映說他沒有接到郵局的通知導致他有一個支票漏死掉就是跳票了所以這個損失就是人民就是會遇到這些狀況所以對於這個斷訊的補償就是不管是風災造成的或者是中華電信那一天吳裕景的斷訊的一個損失我們這邊NCC會怎麼處置\n682859\t699565\t是根本包括大概分幾個區塊第一個就是類法尊的部分就是我們有地基業者不管哪一家不管是天災還是自己的那個操作疏失造成的斷訊都必須要依據地形化契約的規定來抵減他的月租費\n703126\t724091\t那這一塊是法尊的算是內法尊的部分我們都請封災的部分我們已經請三家業者要從寬認定那另外業者在封災期間還有主動提出主動關懷的一些措施比方說換卡免費啊還有送一些相關一些\n725291\t747077\t措施那另外他們最近也在我們這個行政指導之下他們有提出一些兩個月六百分鐘的通話分工數來送那第三個部分回答委員剛剛講說中華電信7月31日語音障礙這一塊這一塊是因為是屬於那申辦作業的一些造成的異常\n747937\t766176\t這個沒辦法事先得知但是我們以前以往在一些在訪應變裡頭其實中華的腳本還有其他兩家的腳本其實都有這個版本來來應變來演練那這邊我相信中華電信公司應該會記取教訓這種情況未來應該是盡可能不要再發生\n767217\t792006\t當然正常的情況申板應該是從小規模來做先導性測試然後OK之後才會繼續那當然他們也有備援的體系比方說北部、南部互惠備援申板不行就會roll back到原來版本他們都有演練過那這次可能是還有新的狀況那我們已經啟動行政調查會請他們來提出報告然後希望記取教訓以後不要再發生\n792782\t809811\t是 因為有關這個生本作業導致的異常那也造成很多鄉親的這個就是損失或者是不方便那不方便還好 如果造成損失有時候如果無可挽回那就真的是很大的遺憾那我們也希望就是說中華電信是國內\n811251\t831998\t這個客戶用戶最多的一個電信公司所以在這部分應該要更謹慎才對就是說不管在任何的這個設備或者是軟體的更新升級上在這個作業都要有很謹慎的一個做法所以我們希望就是說在這個部分民眾受到影響的我們中華電信這邊要主動的給予補償不要再讓民眾說還要來申請或者是說還要經過什麼樣的一個程序\n839040\t849153\t原業者這方面都是會自動主動來處理都是CODE底部份會下個月的帳單裡會反映出來是 好 謝謝好 謝謝陳樹業委員的執行\n","txt":"謝謝主席 請主席邀請邱市長還有邱事務部邱政事還有我們陳代主委\n市長還有代理主委早安我們今天委員會就是針對丹納斯颱風造成的通訊中斷以及整個復原或者是災後通訊搶救的機制來進行詢問我們也知道這一次的丹納斯颱風真的也是很少見的一次從西部尤其是從嘉義這邊登陸\n完全沒有像說從東部的話還有中央山脈的屏障那從西部是完全沒有啦所以這樣子所造成的災害真的是特別的大尤其這次的風速也高達有到16級以上的這個強風所以這次不管是這個電力設施電線桿倒了一片那我們的這個通訊\n基地台也倒了1293座的這個電信基地台所以造成很多的用戶包括固網有高達1.2萬的用戶那行動電話網路有11.6萬餘戶的這個用戶受到了這個影響所以這個對於\n災民要求救也好或者是我們要去救災也好就是會受到很大的影響所以這個真的是非常的重要尤其在這期間我們還要遇到這個豪大雨所以對整個這個救災的這個通訊的需求真的非常的重要所以在這個恢復通訊的部分我們還是希望NCC跟蘇華部這邊要\n加緊這個就是相關的一些措施那我們來看一下就是說這一次的一個風災也看出了我們很多地方真的還需要再加強就是這個數位韌性或這個基礎設施的部分都還要再加緊這個強化的一個部分那我們來檢討一下就是說\n對於這個災史不管是天災也好或者是戰爭如果說一旦發生了造成這個通訊中斷的時候我們可以因應的緊急的處置方式我們可以看到大概就是目前是三種我不知道還有沒有其他的等一下是不是再請次長補充就是包括低軌衛星還有這個國內的漫遊\n還有高空的通訊平台這三種方式那我先請教一下就是次長就是說這幾種方式在這次的丹納斯風災是否有發揮功能發揮了什麼功能是不是可以簡單說一下\n跟委員報告,在低軌衛星的部分,我們現在三家電信業者各有10台的低軌衛星的行動基地台這10台行動基地台,除了一台留在南投,一台留在東部以外,28台全部投入災區去做支援\n那所以實測的結果我們原來也擔心說28台都在同一個地區那根據它的設計頻寬可能會有下降但是目前測試出來的結果它的4G、5G那包含Line跟影音都是順暢的那所以以目前有限的資源在這次的救災是有盡全力的發揮作用\n但是28台並沒有辦法去補1296台這個是先天上的限制我們也看到過去速發部在全國配置了700套的低軌衛星設備的部件所以我們有補助電信業者建置的30輛低軌衛星車剛剛次長有提到\n那當然在這一次不管是去年的0403的這個地震去花蓮支援或者是這一次的風災確實是有發揮實質的一個成效可是我們看起來這個建置的數量仍然是不足的所以未來我們就是數化部這邊是不是會持續來補助業者進行這個低軌衛星車的建置\n跟委員報告我在0403的時候我們得到的教訓就是每個區域一定要有因為0403那時候我只有一台車那我的車到花蓮花了8小時那所以記取0403的教訓所以我們今年在根據這個消防署在災害應變中心對全國的分區所以我每一區有\n每一區各有一定數量的車那基本上的設計就是說當小規模的災害發生的時候每一個地方一個小時之內都會有應變車可以到但是針對這個大規模的災害的確是\n個位數或死位數的車是沒有辦法解決大規模災害所以大規模災害除了衛星以外應該還要有固網跟其他的機制來協助來處理那剛剛次長回答的都是低軌衛星的部分那有關高空平台通訊平台以及國內漫遊這個部分是不是也可以請次長說一下那有關高空平台的部分那我們原來有一支計畫在\n在研究高空通訊的平台那去年也在台東有做示範後來因為風太大沒有測試成功嗎它其實之前試驗的時候是成功的那正好當天風比較大那之後就沒有再測試因為那一支預算今年被刪除但是我們還是會持續在研究這個平台因為高空平台在未來六七是一個重要的重要的通訊規格之一\n對是所以我們也真的是很遺憾就是高溫通訊平台我們在今年度有編了5220萬的經費結果被刪掉六成所以剩下這一點經費我覺得真的對我們要推動這樣子的一個功能真的是\n可以說是捉襟見肘可能比較難施展所以我們也希望就是說未來不管是如果說有提出特別預算還是追加預算的時候我們也希望在野黨能夠支持再來有關國內漫遊的部分是不是請施展來說一下\n國內漫遊的部分去年我們有一支計畫去做功能性的驗證那也在921的防災演習中有去演練那所以這個在技術上是沒有問題的那但是這個災難漫遊的權責跟法規那誠如剛剛NCC主委有提到那還有一些問題要解決那當然技術性的驗證當它規模擴大到全國\n那會有其他的障礙但是如果是小規模的災區那也必須盤點到底哪些門號是要進入漫遊那這個這個需要繼續再討論那今年度的預算本來我們今年度有編一個幾千一千多萬的預算要繼續持續做演練但是那個部分的預算也被刪除了\n是好這個也是令人遺憾那我們也看到了就是剛剛次長提到這一份報告的結論裡面確實有提到就是說在電信管理法裡面對於就是提供國內的這個漫遊的服務並沒有強制性所以未來這個部分是不是我們ANCC也要有積極的作為進行法規的一個修正\n是跟我們報告其實法規不用修正就是因為我們現在是電信管理法第22條是借街源頭端下指令端的災防法那邊其實是有個橋接有借街的方式那我們明天就會找這個消防署來開會\n確實這次有關這個漫遊的部分我們覺得真的速度是有比較慢的因為七月初發生風災一直到現在也已經一個月的時間了所以這個部分當然就是說我們也希望能夠記取教訓然後能夠在積極不管是法規面或者是技術面或者是業者之間的一個協調的部分我們希望NCC能夠要負起全責然後加緊這個腳步這樣好不好\n是那跟我們報告因為這一塊在電信法時期漫遊國內漫遊其實是禁止的那所以也有相關業者因為漫遊被我們連續罰那這一塊在電信管理法是留一個空間來借機災防法那邊來處理那但是因為涉及到它本質上如果是商業間會涉及到一些商業間跟公平議題那這邊我們會一併來注意明天開會會也會找這個相關機關不管是消防署內政部消防署或者數位部門都會一起來討論\n因為我們看到這個真的是天災難測所以我們也希望就是說我們在各項的這個設施就是數位的這個潤性的一個設施上我們真的要做好強化跟準備這樣才能夠降低災害因為一旦這個災害發生我想受害的就是老百姓\n所以這個強化數位韌性真的很重要所以我們在這邊也是要再次的呼籲在野黨要共同支持預算因為在去年度在審查總預算的時候在速發部整個預算真的是被刪了高達六成我覺得這對我們整個強化數位韌性真的是很大的一個傷害\n那最後我還有一個問題要請教就是這次的風災造成了這個通訊中斷那有的甚至到目前都還沒有辦法恢復通訊那有關這個補償的部分我們NCC是不是應該要主動來要求業者來\n做處理不要讓災民自己再來就是申請那這是一部分還有一個部分就是在7月31號這個中華電信他也是無預警的斷訊了三個小時那這個我也收到了鄉親的一個陳情因為在斷訊之後有的\n這個鄉親他說他昨天還收到中華電信的簡訊通知說如果收不到訊號或者是沒有收到電話就是重新開機或者是關這個啟動飛航模式之後再取消之後就可以恢復通訊了\n這個都太慢了 所以也造成了一些用戶的一些損失包括我們也看到有關這個醫院 醫護人員 醫師或者是護理師有反映說這個危及到整個醫院的這個就是在搶救病人要找醫師的這個狀況 這個真的是非常的危急\n那也甚至也有鄉親我也接到一個鄉親反映說他沒有接到郵局的通知導致他有一個支票漏死掉就是跳票了所以這個損失就是人民就是會遇到這些狀況所以對於這個斷訊的補償就是不管是風災造成的或者是中華電信那一天吳裕景的斷訊的一個損失我們這邊NCC會怎麼處置\n是根本包括大概分幾個區塊第一個就是類法尊的部分就是我們有地基業者不管哪一家不管是天災還是自己的那個操作疏失造成的斷訊都必須要依據地形化契約的規定來抵減他的月租費\n那這一塊是法尊的算是內法尊的部分我們都請封災的部分我們已經請三家業者要從寬認定那另外業者在封災期間還有主動提出主動關懷的一些措施比方說換卡免費啊還有送一些相關一些\n措施那另外他們最近也在我們這個行政指導之下他們有提出一些兩個月六百分鐘的通話分工數來送那第三個部分回答委員剛剛講說中華電信7月31日語音障礙這一塊這一塊是因為是屬於那申辦作業的一些造成的異常\n這個沒辦法事先得知但是我們以前以往在一些在訪應變裡頭其實中華的腳本還有其他兩家的腳本其實都有這個版本來來應變來演練那這邊我相信中華電信公司應該會記取教訓這種情況未來應該是盡可能不要再發生\n當然正常的情況申板應該是從小規模來做先導性測試然後OK之後才會繼續那當然他們也有備援的體系比方說北部、南部互惠備援申板不行就會roll back到原來版本他們都有演練過那這次可能是還有新的狀況那我們已經啟動行政調查會請他們來提出報告然後希望記取教訓以後不要再發生\n是 因為有關這個生本作業導致的異常那也造成很多鄉親的這個就是損失或者是不方便那不方便還好 如果造成損失有時候如果無可挽回那就真的是很大的遺憾那我們也希望就是說中華電信是國內\n這個客戶用戶最多的一個電信公司所以在這部分應該要更謹慎才對就是說不管在任何的這個設備或者是軟體的更新升級上在這個作業都要有很謹慎的一個做法所以我們希望就是說在這個部分民眾受到影響的我們中華電信這邊要主動的給予補償不要再讓民眾說還要來申請或者是說還要經過什麼樣的一個程序\n原業者這方面都是會自動主動來處理都是CODE底部份會下個月的帳單裡會反映出來是 好 謝謝好 謝謝陳樹業委員的執行\n","vtt":"WEBVTT\n\n00:03.007 --> 00:10.646\n謝謝主席請主席邀請邱市長還有邱事務部邱政事還有我們陳代主委\n\n00:18.207 --> 00:40.405\n市長還有代理主委早安我們今天委員會就是針對丹納斯颱風造成的通訊中斷以及整個復原或者是災後通訊搶救的機制來進行詢問我們也知道這一次的丹納斯颱風真的也是很少見的一次從西部尤其是從嘉義這邊登陸\n\n00:42.727 --> 00:57.711\n完全沒有像說從東部的話還有中央山脈的屏障那從西部是完全沒有啦所以這樣子所造成的災害真的是特別的大尤其這次的風速也高達有到16級以上的這個強風所以這次不管是這個電力設施電線桿倒了一片那我們的這個通訊\n\n01:04.853 --> 01:15.257\n基地台也倒了1293座的這個電信基地台所以造成很多的用戶包括固網有高達1.2萬的用戶那行動電話網路有11.6萬餘戶的這個用戶受到了這個影響所以這個對於\n\n01:22.900 --> 01:43.846\n災民要求救也好或者是我們要去救災也好就是會受到很大的影響所以這個真的是非常的重要尤其在這期間我們還要遇到這個豪大雨所以對整個這個救災的這個通訊的需求真的非常的重要所以在這個恢復通訊的部分我們還是希望NCC跟蘇華部這邊要\n\n01:45.206 --> 02:06.937\n加緊這個就是相關的一些措施那我們來看一下就是說這一次的一個風災也看出了我們很多地方真的還需要再加強就是這個數位韌性或這個基礎設施的部分都還要再加緊這個強化的一個部分那我們來檢討一下就是說\n\n02:07.697 --> 02:26.355\n對於這個災史不管是天災也好或者是戰爭如果說一旦發生了造成這個通訊中斷的時候我們可以因應的緊急的處置方式我們可以看到大概就是目前是三種我不知道還有沒有其他的等一下是不是再請次長補充就是包括低軌衛星還有這個國內的漫遊\n\n02:28.957 --> 02:42.133\n還有高空的通訊平台這三種方式那我先請教一下就是次長就是說這幾種方式在這次的丹納斯風災是否有發揮功能發揮了什麼功能是不是可以簡單說一下\n\n02:44.043 --> 03:04.789\n跟委員報告,在低軌衛星的部分,我們現在三家電信業者各有10台的低軌衛星的行動基地台這10台行動基地台,除了一台留在南投,一台留在東部以外,28台全部投入災區去做支援\n\n03:05.709 --> 03:29.406\n那所以實測的結果我們原來也擔心說28台都在同一個地區那根據它的設計頻寬可能會有下降但是目前測試出來的結果它的4G、5G那包含Line跟影音都是順暢的那所以以目前有限的資源在這次的救災是有盡全力的發揮作用\n\n03:30.527 --> 03:49.940\n但是28台並沒有辦法去補1296台這個是先天上的限制我們也看到過去速發部在全國配置了700套的低軌衛星設備的部件所以我們有補助電信業者建置的30輛低軌衛星車剛剛次長有提到\n\n03:53.542 --> 04:00.849\n那當然在這一次不管是去年的0403的這個地震去花蓮支援或者是這一次的風災確實是有發揮實質的一個成效可是我們看起來這個建置的數量仍然是不足的所以未來我們就是數化部這邊是不是會持續來補助業者進行這個低軌衛星車的建置\n\n04:17.399 --> 04:39.289\n跟委員報告我在0403的時候我們得到的教訓就是每個區域一定要有因為0403那時候我只有一台車那我的車到花蓮花了8小時那所以記取0403的教訓所以我們今年在根據這個消防署在災害應變中心對全國的分區所以我每一區有\n\n04:40.069 --> 04:53.897\n每一區各有一定數量的車那基本上的設計就是說當小規模的災害發生的時候每一個地方一個小時之內都會有應變車可以到但是針對這個大規模的災害的確是\n\n04:58.520 --> 05:24.167\n個位數或死位數的車是沒有辦法解決大規模災害所以大規模災害除了衛星以外應該還要有固網跟其他的機制來協助來處理那剛剛次長回答的都是低軌衛星的部分那有關高空平台通訊平台以及國內漫遊這個部分是不是也可以請次長說一下那有關高空平台的部分那我們原來有一支計畫在\n\n05:26.148 --> 05:54.208\n在研究高空通訊的平台那去年也在台東有做示範後來因為風太大沒有測試成功嗎它其實之前試驗的時候是成功的那正好當天風比較大那之後就沒有再測試因為那一支預算今年被刪除但是我們還是會持續在研究這個平台因為高空平台在未來六七是一個重要的重要的通訊規格之一\n\n05:55.024 --> 06:11.863\n對是所以我們也真的是很遺憾就是高溫通訊平台我們在今年度有編了5220萬的經費結果被刪掉六成所以剩下這一點經費我覺得真的對我們要推動這樣子的一個功能真的是\n\n06:12.984 --> 06:29.461\n可以說是捉襟見肘可能比較難施展所以我們也希望就是說未來不管是如果說有提出特別預算還是追加預算的時候我們也希望在野黨能夠支持再來有關國內漫遊的部分是不是請施展來說一下\n\n06:31.004 --> 06:56.449\n國內漫遊的部分去年我們有一支計畫去做功能性的驗證那也在921的防災演習中有去演練那所以這個在技術上是沒有問題的那但是這個災難漫遊的權責跟法規那誠如剛剛NCC主委有提到那還有一些問題要解決那當然技術性的驗證當它規模擴大到全國\n\n06:59.890 --> 07:18.801\n那會有其他的障礙但是如果是小規模的災區那也必須盤點到底哪些門號是要進入漫遊那這個這個需要繼續再討論那今年度的預算本來我們今年度有編一個幾千一千多萬的預算要繼續持續做演練但是那個部分的預算也被刪除了\n\n07:19.344 --> 07:41.852\n是好這個也是令人遺憾那我們也看到了就是剛剛次長提到這一份報告的結論裡面確實有提到就是說在電信管理法裡面對於就是提供國內的這個漫遊的服務並沒有強制性所以未來這個部分是不是我們ANCC也要有積極的作為進行法規的一個修正\n\n07:42.529 --> 07:58.557\n是跟我們報告其實法規不用修正就是因為我們現在是電信管理法第22條是借街源頭端下指令端的災防法那邊其實是有個橋接有借街的方式那我們明天就會找這個消防署來開會\n\n08:01.131 --> 08:27.712\n確實這次有關這個漫遊的部分我們覺得真的速度是有比較慢的因為七月初發生風災一直到現在也已經一個月的時間了所以這個部分當然就是說我們也希望能夠記取教訓然後能夠在積極不管是法規面或者是技術面或者是業者之間的一個協調的部分我們希望NCC能夠要負起全責然後加緊這個腳步這樣好不好\n\n08:28.132 --> 08:56.740\n是那跟我們報告因為這一塊在電信法時期漫遊國內漫遊其實是禁止的那所以也有相關業者因為漫遊被我們連續罰那這一塊在電信管理法是留一個空間來借機災防法那邊來處理那但是因為涉及到它本質上如果是商業間會涉及到一些商業間跟公平議題那這邊我們會一併來注意明天開會會也會找這個相關機關不管是消防署內政部消防署或者數位部門都會一起來討論\n\n08:58.816 --> 09:16.241\n因為我們看到這個真的是天災難測所以我們也希望就是說我們在各項的這個設施就是數位的這個潤性的一個設施上我們真的要做好強化跟準備這樣才能夠降低災害因為一旦這個災害發生我想受害的就是老百姓\n\n09:16.821 --> 09:27.795\n所以這個強化數位韌性真的很重要所以我們在這邊也是要再次的呼籲在野黨要共同支持預算因為在去年度在審查總預算的時候在速發部整個預算真的是被刪了高達六成我覺得這對我們整個強化數位韌性真的是很大的一個傷害\n\n09:36.465 --> 09:51.935\n那最後我還有一個問題要請教就是這次的風災造成了這個通訊中斷那有的甚至到目前都還沒有辦法恢復通訊那有關這個補償的部分我們NCC是不是應該要主動來要求業者來\n\n09:55.397 --> 10:10.713\n做處理不要讓災民自己再來就是申請那這是一部分還有一個部分就是在7月31號這個中華電信他也是無預警的斷訊了三個小時那這個我也收到了鄉親的一個陳情因為在斷訊之後有的\n\n10:17.058 --> 10:33.683\n這個鄉親他說他昨天還收到中華電信的簡訊通知說如果收不到訊號或者是沒有收到電話就是重新開機或者是關這個啟動飛航模式之後再取消之後就可以恢復通訊了\n\n10:34.803 --> 10:53.314\n這個都太慢了所以也造成了一些用戶的一些損失包括我們也看到有關這個醫院醫護人員醫師或者是護理師有反映說這個危及到整個醫院的這個就是在搶救病人要找醫師的這個狀況這個真的是非常的危急\n\n10:56.175 --> 11:18.495\n那也甚至也有鄉親我也接到一個鄉親反映說他沒有接到郵局的通知導致他有一個支票漏死掉就是跳票了所以這個損失就是人民就是會遇到這些狀況所以對於這個斷訊的補償就是不管是風災造成的或者是中華電信那一天吳裕景的斷訊的一個損失我們這邊NCC會怎麼處置\n\n11:22.859 --> 11:39.565\n是根本包括大概分幾個區塊第一個就是類法尊的部分就是我們有地基業者不管哪一家不管是天災還是自己的那個操作疏失造成的斷訊都必須要依據地形化契約的規定來抵減他的月租費\n\n11:43.126 --> 12:04.091\n那這一塊是法尊的算是內法尊的部分我們都請封災的部分我們已經請三家業者要從寬認定那另外業者在封災期間還有主動提出主動關懷的一些措施比方說換卡免費啊還有送一些相關一些\n\n12:05.291 --> 12:27.077\n措施那另外他們最近也在我們這個行政指導之下他們有提出一些兩個月六百分鐘的通話分工數來送那第三個部分回答委員剛剛講說中華電信7月31日語音障礙這一塊這一塊是因為是屬於那申辦作業的一些造成的異常\n\n12:27.937 --> 12:46.176\n這個沒辦法事先得知但是我們以前以往在一些在訪應變裡頭其實中華的腳本還有其他兩家的腳本其實都有這個版本來來應變來演練那這邊我相信中華電信公司應該會記取教訓這種情況未來應該是盡可能不要再發生\n\n12:47.217 --> 13:12.006\n當然正常的情況申板應該是從小規模來做先導性測試然後OK之後才會繼續那當然他們也有備援的體系比方說北部、南部互惠備援申板不行就會rollback到原來版本他們都有演練過那這次可能是還有新的狀況那我們已經啟動行政調查會請他們來提出報告然後希望記取教訓以後不要再發生\n\n13:12.782 --> 13:29.811\n是因為有關這個生本作業導致的異常那也造成很多鄉親的這個就是損失或者是不方便那不方便還好如果造成損失有時候如果無可挽回那就真的是很大的遺憾那我們也希望就是說中華電信是國內\n\n13:31.251 --> 13:51.998\n這個客戶用戶最多的一個電信公司所以在這部分應該要更謹慎才對就是說不管在任何的這個設備或者是軟體的更新升級上在這個作業都要有很謹慎的一個做法所以我們希望就是說在這個部分民眾受到影響的我們中華電信這邊要主動的給予補償不要再讓民眾說還要來申請或者是說還要經過什麼樣的一個程序\n\n13:59.040 --> 14:09.153\n原業者這方面都是會自動主動來處理都是CODE底部份會下個月的帳單裡會反映出來是好謝謝好謝謝陳樹業委員的執行\n\n","segments":[{"start":3.007,"end":10.646,"text":"謝謝主席 請主席邀請邱市長還有邱事務部邱政事還有我們陳代主委"},{"start":18.207,"end":40.405,"text":"市長還有代理主委早安我們今天委員會就是針對丹納斯颱風造成的通訊中斷以及整個復原或者是災後通訊搶救的機制來進行詢問我們也知道這一次的丹納斯颱風真的也是很少見的一次從西部尤其是從嘉義這邊登陸"},{"start":42.727,"end":57.711,"text":"完全沒有像說從東部的話還有中央山脈的屏障那從西部是完全沒有啦所以這樣子所造成的災害真的是特別的大尤其這次的風速也高達有到16級以上的這個強風所以這次不管是這個電力設施電線桿倒了一片那我們的這個通訊"},{"start":64.853,"end":75.257,"text":"基地台也倒了1293座的這個電信基地台所以造成很多的用戶包括固網有高達1.2萬的用戶那行動電話網路有11.6萬餘戶的這個用戶受到了這個影響所以這個對於"},{"start":82.9,"end":103.846,"text":"災民要求救也好或者是我們要去救災也好就是會受到很大的影響所以這個真的是非常的重要尤其在這期間我們還要遇到這個豪大雨所以對整個這個救災的這個通訊的需求真的非常的重要所以在這個恢復通訊的部分我們還是希望NCC跟蘇華部這邊要"},{"start":105.206,"end":126.937,"text":"加緊這個就是相關的一些措施那我們來看一下就是說這一次的一個風災也看出了我們很多地方真的還需要再加強就是這個數位韌性或這個基礎設施的部分都還要再加緊這個強化的一個部分那我們來檢討一下就是說"},{"start":127.697,"end":146.355,"text":"對於這個災史不管是天災也好或者是戰爭如果說一旦發生了造成這個通訊中斷的時候我們可以因應的緊急的處置方式我們可以看到大概就是目前是三種我不知道還有沒有其他的等一下是不是再請次長補充就是包括低軌衛星還有這個國內的漫遊"},{"start":148.957,"end":162.133,"text":"還有高空的通訊平台這三種方式那我先請教一下就是次長就是說這幾種方式在這次的丹納斯風災是否有發揮功能發揮了什麼功能是不是可以簡單說一下"},{"start":164.043,"end":184.789,"text":"跟委員報告,在低軌衛星的部分,我們現在三家電信業者各有10台的低軌衛星的行動基地台這10台行動基地台,除了一台留在南投,一台留在東部以外,28台全部投入災區去做支援"},{"start":185.709,"end":209.406,"text":"那所以實測的結果我們原來也擔心說28台都在同一個地區那根據它的設計頻寬可能會有下降但是目前測試出來的結果它的4G、5G那包含Line跟影音都是順暢的那所以以目前有限的資源在這次的救災是有盡全力的發揮作用"},{"start":210.527,"end":229.94,"text":"但是28台並沒有辦法去補1296台這個是先天上的限制我們也看到過去速發部在全國配置了700套的低軌衛星設備的部件所以我們有補助電信業者建置的30輛低軌衛星車剛剛次長有提到"},{"start":233.542,"end":240.849,"text":"那當然在這一次不管是去年的0403的這個地震去花蓮支援或者是這一次的風災確實是有發揮實質的一個成效可是我們看起來這個建置的數量仍然是不足的所以未來我們就是數化部這邊是不是會持續來補助業者進行這個低軌衛星車的建置"},{"start":257.399,"end":279.289,"text":"跟委員報告我在0403的時候我們得到的教訓就是每個區域一定要有因為0403那時候我只有一台車那我的車到花蓮花了8小時那所以記取0403的教訓所以我們今年在根據這個消防署在災害應變中心對全國的分區所以我每一區有"},{"start":280.069,"end":293.897,"text":"每一區各有一定數量的車那基本上的設計就是說當小規模的災害發生的時候每一個地方一個小時之內都會有應變車可以到但是針對這個大規模的災害的確是"},{"start":298.52,"end":324.167,"text":"個位數或死位數的車是沒有辦法解決大規模災害所以大規模災害除了衛星以外應該還要有固網跟其他的機制來協助來處理那剛剛次長回答的都是低軌衛星的部分那有關高空平台通訊平台以及國內漫遊這個部分是不是也可以請次長說一下那有關高空平台的部分那我們原來有一支計畫在"},{"start":326.148,"end":354.208,"text":"在研究高空通訊的平台那去年也在台東有做示範後來因為風太大沒有測試成功嗎它其實之前試驗的時候是成功的那正好當天風比較大那之後就沒有再測試因為那一支預算今年被刪除但是我們還是會持續在研究這個平台因為高空平台在未來六七是一個重要的重要的通訊規格之一"},{"start":355.024,"end":371.863,"text":"對是所以我們也真的是很遺憾就是高溫通訊平台我們在今年度有編了5220萬的經費結果被刪掉六成所以剩下這一點經費我覺得真的對我們要推動這樣子的一個功能真的是"},{"start":372.984,"end":389.461,"text":"可以說是捉襟見肘可能比較難施展所以我們也希望就是說未來不管是如果說有提出特別預算還是追加預算的時候我們也希望在野黨能夠支持再來有關國內漫遊的部分是不是請施展來說一下"},{"start":391.004,"end":416.449,"text":"國內漫遊的部分去年我們有一支計畫去做功能性的驗證那也在921的防災演習中有去演練那所以這個在技術上是沒有問題的那但是這個災難漫遊的權責跟法規那誠如剛剛NCC主委有提到那還有一些問題要解決那當然技術性的驗證當它規模擴大到全國"},{"start":419.89,"end":438.801,"text":"那會有其他的障礙但是如果是小規模的災區那也必須盤點到底哪些門號是要進入漫遊那這個這個需要繼續再討論那今年度的預算本來我們今年度有編一個幾千一千多萬的預算要繼續持續做演練但是那個部分的預算也被刪除了"},{"start":439.344,"end":461.852,"text":"是好這個也是令人遺憾那我們也看到了就是剛剛次長提到這一份報告的結論裡面確實有提到就是說在電信管理法裡面對於就是提供國內的這個漫遊的服務並沒有強制性所以未來這個部分是不是我們ANCC也要有積極的作為進行法規的一個修正"},{"start":462.529,"end":478.557,"text":"是跟我們報告其實法規不用修正就是因為我們現在是電信管理法第22條是借街源頭端下指令端的災防法那邊其實是有個橋接有借街的方式那我們明天就會找這個消防署來開會"},{"start":481.131,"end":507.712,"text":"確實這次有關這個漫遊的部分我們覺得真的速度是有比較慢的因為七月初發生風災一直到現在也已經一個月的時間了所以這個部分當然就是說我們也希望能夠記取教訓然後能夠在積極不管是法規面或者是技術面或者是業者之間的一個協調的部分我們希望NCC能夠要負起全責然後加緊這個腳步這樣好不好"},{"start":508.132,"end":536.74,"text":"是那跟我們報告因為這一塊在電信法時期漫遊國內漫遊其實是禁止的那所以也有相關業者因為漫遊被我們連續罰那這一塊在電信管理法是留一個空間來借機災防法那邊來處理那但是因為涉及到它本質上如果是商業間會涉及到一些商業間跟公平議題那這邊我們會一併來注意明天開會會也會找這個相關機關不管是消防署內政部消防署或者數位部門都會一起來討論"},{"start":538.816,"end":556.241,"text":"因為我們看到這個真的是天災難測所以我們也希望就是說我們在各項的這個設施就是數位的這個潤性的一個設施上我們真的要做好強化跟準備這樣才能夠降低災害因為一旦這個災害發生我想受害的就是老百姓"},{"start":556.821,"end":567.795,"text":"所以這個強化數位韌性真的很重要所以我們在這邊也是要再次的呼籲在野黨要共同支持預算因為在去年度在審查總預算的時候在速發部整個預算真的是被刪了高達六成我覺得這對我們整個強化數位韌性真的是很大的一個傷害"},{"start":576.465,"end":591.935,"text":"那最後我還有一個問題要請教就是這次的風災造成了這個通訊中斷那有的甚至到目前都還沒有辦法恢復通訊那有關這個補償的部分我們NCC是不是應該要主動來要求業者來"},{"start":595.397,"end":610.713,"text":"做處理不要讓災民自己再來就是申請那這是一部分還有一個部分就是在7月31號這個中華電信他也是無預警的斷訊了三個小時那這個我也收到了鄉親的一個陳情因為在斷訊之後有的"},{"start":617.058,"end":633.683,"text":"這個鄉親他說他昨天還收到中華電信的簡訊通知說如果收不到訊號或者是沒有收到電話就是重新開機或者是關這個啟動飛航模式之後再取消之後就可以恢復通訊了"},{"start":634.803,"end":653.314,"text":"這個都太慢了 所以也造成了一些用戶的一些損失包括我們也看到有關這個醫院 醫護人員 醫師或者是護理師有反映說這個危及到整個醫院的這個就是在搶救病人要找醫師的這個狀況 這個真的是非常的危急"},{"start":656.175,"end":678.495,"text":"那也甚至也有鄉親我也接到一個鄉親反映說他沒有接到郵局的通知導致他有一個支票漏死掉就是跳票了所以這個損失就是人民就是會遇到這些狀況所以對於這個斷訊的補償就是不管是風災造成的或者是中華電信那一天吳裕景的斷訊的一個損失我們這邊NCC會怎麼處置"},{"start":682.859,"end":699.565,"text":"是根本包括大概分幾個區塊第一個就是類法尊的部分就是我們有地基業者不管哪一家不管是天災還是自己的那個操作疏失造成的斷訊都必須要依據地形化契約的規定來抵減他的月租費"},{"start":703.126,"end":724.091,"text":"那這一塊是法尊的算是內法尊的部分我們都請封災的部分我們已經請三家業者要從寬認定那另外業者在封災期間還有主動提出主動關懷的一些措施比方說換卡免費啊還有送一些相關一些"},{"start":725.291,"end":747.077,"text":"措施那另外他們最近也在我們這個行政指導之下他們有提出一些兩個月六百分鐘的通話分工數來送那第三個部分回答委員剛剛講說中華電信7月31日語音障礙這一塊這一塊是因為是屬於那申辦作業的一些造成的異常"},{"start":747.937,"end":766.176,"text":"這個沒辦法事先得知但是我們以前以往在一些在訪應變裡頭其實中華的腳本還有其他兩家的腳本其實都有這個版本來來應變來演練那這邊我相信中華電信公司應該會記取教訓這種情況未來應該是盡可能不要再發生"},{"start":767.217,"end":792.006,"text":"當然正常的情況申板應該是從小規模來做先導性測試然後OK之後才會繼續那當然他們也有備援的體系比方說北部、南部互惠備援申板不行就會roll back到原來版本他們都有演練過那這次可能是還有新的狀況那我們已經啟動行政調查會請他們來提出報告然後希望記取教訓以後不要再發生"},{"start":792.782,"end":809.811,"text":"是 因為有關這個生本作業導致的異常那也造成很多鄉親的這個就是損失或者是不方便那不方便還好 如果造成損失有時候如果無可挽回那就真的是很大的遺憾那我們也希望就是說中華電信是國內"},{"start":811.251,"end":831.998,"text":"這個客戶用戶最多的一個電信公司所以在這部分應該要更謹慎才對就是說不管在任何的這個設備或者是軟體的更新升級上在這個作業都要有很謹慎的一個做法所以我們希望就是說在這個部分民眾受到影響的我們中華電信這邊要主動的給予補償不要再讓民眾說還要來申請或者是說還要經過什麼樣的一個程序"},{"start":839.04,"end":849.153,"text":"原業者這方面都是會自動主動來處理都是CODE底部份會下個月的帳單裡會反映出來是 好 謝謝好 謝謝陳樹業委員的執行"}]}}},"gazette":{"lineno":454,"blocks":[["陳委員素月：（10時53分）謝謝主席，請主席邀請闕次長，還有代理主委。"],["主席：數位部闕政次，還有陳代理主委。"],["陳代理主任委員崇樹：委員好。"],["闕次長河鳴：委員好。"],["陳委員素月：次長、代理主委，早安。我們今天委員會就是針對丹娜絲颱風造成的通訊中斷以及整個復原及災後通訊搶救的機制來進行詢答，我們也知道這一次丹娜絲颱風真的也是很少見，從西部，尤其是從嘉義這邊登陸，沒有像從東部的話，還有中央山脈的屏障，從西部是完全沒有，因此這樣所造成的災害真的是特別大，尤其這次的風速也有高達16級以上的強風，影響了電力設施，電線桿倒了一片，我們的通訊基地臺也倒了1,293座的電信基地臺，所以造成很多用戶，包括固網有高達1.2萬的用戶，行動電話網路有11.6萬餘戶的用戶受到了影響，這對於災民要求救也好，或者是我們要去救災也好，就是會受到很大的影響，所以這個真的是非常的重要，尤其在這段期間，我們還遇到了豪大雨，所以對整個救災的通訊需求真的非常重要，在恢復通訊的部分，我們還是希望NCC跟數發部這邊要加緊相關的一些措施。","我們來看一下，這一次的風災也看出了我們很多地方真的還需要再加強，就是關於數位韌性基礎設施的部分都還要再加緊強化。我們來檢討一下，對於災時不管是天災也好或者是戰爭，如果一旦發生了，造成通訊中斷的時候，我們看到可以因應的緊急處置方式大概目前是3種，我不知道還有沒有其他的，等一下是不是再請次長補充？包括低軌衛星，還有國內的漫遊，還有高空的通訊平台這三種方式。我先請教一下次長，這幾種方式在這次的丹娜絲風災是否有發揮功能？發揮了什麼功能，是不是可以簡單說一下？"],["闕次長河鳴：跟委員報告，在低軌衛星的部分，我們現在3家電信業者各有10台的低軌衛星的行動基地台，這10台行動基地台除了1台留在南投，1台留在東部以外，28台全部投入災區去做支援，所以實測的結果，我們原來也擔心28台都在同一個地區，根據它的設計，頻寬可能會有下降，但是目前測試出來的結果，它的4G、5G、包括LINE跟影音都是順暢的，所以以目前有限的資源在這次的救災是有盡全力發揮作用，但是28台並沒有辦法去補1,296台，這個是先天上的限制。"],["陳委員素月：是，我們也看到過去數發部在全國配置了700套的低軌衛星設備的布建，所以我們有補助電信業者建置了30輛的低軌衛星車，剛剛次長有提到了，當然，不管是去年的0403地震去花蓮支援或者是這一次的風災，確實是有發揮實質的成效，可是我們看起來相關建置的數量仍然是不足的，所以未來數發部是不是會持續來補助業者進行低軌衛星車的建置？"],["闕次長河鳴：跟委員報告，在0403的時候我們得到的教訓就是每個區域一定要有，因為0403那時候我只有一台車，我的車到花蓮花了8小時，記取0403的教訓，所以我們今年根據消防署在災害應變中心對全國的分區，所以我每一區各有一定數量的車，基本上的設計就是當小規模的災害發生的時候，每一個地方一個小時之內都會有應變車可以到，但是針對大規模的災害，的確個位數或十位數的車是沒有辦法解決大規模災害，所以大規模災害除了衛星以外，應該還要有固網跟其他的機制來協助處理。"],["陳委員素月：剛剛次長回答的都是低軌衛星的部分，有關高空平台、通訊平台以及國內漫遊這個部分是不是也可以請次長說一下？"],["闕次長河鳴：有關高空平台的部分，我們原來有一支計畫在研究高空通訊的平台，去年在台東也有做示範……"],["陳委員素月：可是後來因為風太大，沒有測試成功嘛！"],["闕次長河鳴：它其實之前試驗的時候是成功的，正好當天風比較大。"],["陳委員素月：是，之後就沒有再測試？"],["闕次長河鳴：因為那一支預算今年被刪除，但是我們還是會持續再研究這個平台，因為高空平台在未來6G是一個重要的通訊規格之一。"],["陳委員素月：對，所以我們也真的是很遺憾啦！就是高空通訊平台，我們在今年度有編了5,220萬的經費，結果被刪掉六成，所以剩下這一點經費，我覺得對我們要推動這樣子的一個功能，可以說是捉襟見肘，可能比較難施展，所以我們也希望未來如果有提出特別預算還是追加預算的時候，在野黨能夠支持。再來，有關國內漫遊的部分，是不是請次長說明一下？"],["闕次長河鳴：國內漫遊的部分，去年我們有一支計畫去做功能性的驗證，921的防災演習中也有去演練，所以這個在技術上是沒有問題的，但是災難漫遊的權責跟法規，誠如剛剛NCC主委有提到的，還有一些問題要解決，當然當技術性驗證的規模擴大到全國時會有其他的障礙，但是如果是小規模的災區，也必須盤點到底哪些門號是要進入漫遊的，這個需要繼續再討論。本來我們今年度有編一千多萬的預算要繼續做演練，但是那個部分的預算也被刪除了。"],["陳委員素月：好，這個也是令人遺憾！我們也看到了，就是剛剛次長提到這份報告的結論確實有提到，在電信管理法裡面，對於提供國內漫遊的服務並沒有強制性，所以未來這個部分是不是NCC也要有積極的作為，來進行法規的修正？"],["陳代理主任委員崇樹：跟委員報告，其實法規不用修正，因為現在電信管理法第二十二條是介接源頭端，下指令端的災防法那邊其實是有一個介接的方式，我們明天就會找消防署來開會。"],["陳委員素月：確實這一次有關漫遊的部分，我們覺得速度真的有比較慢，因為7月初發生風災，一直到現在已經一個月的時間了，所以這個部分我們當然也希望能夠記取教訓，能夠再積極，不管是法規面，或者是技術面，或者是業者之間的協調部分，我們希望NCC能夠負起全責，然後加緊腳步，好不好？"],["陳代理主任委員崇樹：跟委員報告，因為這一塊在電信法時期，國內漫遊其實是禁止的，所以也有相關業者因為漫遊被我們連續罰，這一塊在電信管理法是留了一個空間介接災防法來處理，但是因為它本質上又是商業，會涉及到一些商業競爭公平議題，這邊我們會一併注意，明天開會也會找相關機關，不管是內政部消防署或者數位部，我們都會一起來討論。"],["陳委員素月：好，因為我們看到這個真的是天災難測，所以我們也希望在各項的數位韌性設施上真的要做好強化跟準備，這樣子才能夠降低災害，因為一旦災害發生，我想受害的就是老百姓，所以強化數位韌性真的很重要，我在這邊也是要再次地呼籲在野黨要共同支持預算，因為去年度在審查總預算的時候，數發部整個預算被刪了高達六成，我覺得這對我們強化數位韌性真的是很大的傷害。","最後我還有一個問題要請教，這次的風災造成了通訊中斷，有的甚至到目前都還沒有辦法恢復通訊，有關補償的部分，NCC是不是應該要主動要求業者處理，不要讓災民再自己申請，這是一部分。還有一個部分，就是在7月31號中華電信也無預警斷訊了3個小時，我也收到了鄉親的陳情，因為在斷訊之後，有的鄉親說他昨天還收到中華電信的簡訊通知，如果收不到訊號，或者是沒有接到電話，就是重新開機，或者是啟動飛航模式之後再取消，之後就可以恢復通訊，但這些都太慢了，所以也造成了一些用戶的損失，包括我們也看到有醫院、醫護人員、醫師或者是護理師反映，有危及到整個醫院搶救病人、要找醫師的狀況，這個真的是非常危急，甚至我也接到一個鄉親反映他沒有接到郵局的通知，導致他有一張支票lose掉，就是跳票了，所以人民就是會遇到這些損失的狀況。對於斷訊的補償，不管是風災造成的，或者是中華電信那天無預警斷訊的損失，NCC會怎麼處置？"],["陳代理主任委員崇樹：跟委員報告，大概分幾個區塊，第一個，有關類法遵的部分，我們有一個規定，就是不管哪一家電信業者，不管是天災，還是自己的操作疏失造成斷訊，都必須依據定型化契約的規定來抵減它的月租費，這一塊算是類法遵的部分。","至於風災的部分，我們已經請三家業者要從寬認定。另外，業者在風災期間還有提出主動關懷的一些措施，比方說換卡免費，還有送相關的優惠，另外他們最近也在我們行政指導之下，提出贈送2個月600分鐘的通話分鐘數。","第三個部分回答委員剛剛講的，中華電信7月31日語音障礙這一塊，因為是屬於升版作業造成的異常，這個沒辦法事先得知，但是我們以往在一些災防應變裡頭，其實中華或其他兩家的腳本，都有這個應變的版本來演練，我相信中華電信公司應該會記取教訓，這種情況未來應該是盡可能不要再發生，當然正常的情況，升版應該是從小規模來做先導性測試，OK之後才會繼續，當然他們也有備援的體系，比方說北部、南部互為備援，升版不行，就會rollback到原來版本，他們都有演練過，這次可能是還有新的狀況，我們已經啟動行政調查，會請他們提出報告，希望他們記取教訓，以後不要再發生。"],["陳委員素月：升版作業導致的異常，也造成很多鄉親的損失或者是不方便，不方便還好，如果造成損失，有時候如果無可挽回，就真的是很大的遺憾。中華電信是國內客戶、用戶最多的電信公司，所以我們也希望在這個部分應該要更謹慎才對，不管在任何的設備或者是軟體的更新、升級上，這些作業都要有很謹慎的作法，所以我們希望在這個部分民眾有受到影響的，中華電信要主動給予補償，不要讓民眾還要來申請，或者是還要經過什麼樣的程序，造成民怨。"],["陳代理主任委員崇樹：業者這方面都是會自動、主動來處理，扣抵的部分在下個月的帳單裡頭都會反映出來。"],["陳委員素月：好，謝謝。"],["陳代理主任委員崇樹：謝謝委員。"],["主席：謝謝陳素月委員的質詢。","現在休息10分鐘。","休息（11時7分）","繼續開會（11時18分）"],["主席：各位請就座，現在我們繼續開會。","在開會以前，我提醒陳主委跟闕政次，今天我們的主題是災民斷訊的問題，如果你們還一直在提預算的問題，我必須要糾正一下，那是兩回事。為什麼斷訊？大家要想辦法來解決，所以我希望我們委員關心的議題，你們能做到的、要做的，要迅速回答，不要在那邊拐彎抹角，扯到預算的問題，這點我要拜託。很多委員在質詢的時候，你們沒有必要去閃，我聽到最後還是又提到因為在野黨刪預算，你們才斷訊，這是不對的。所以我特別提醒兩位首長，在答詢的時候針對問題來回答，現在受災戶斷訊的問題要如何幫忙、如何解決，這是很重要的，所以我特別以主席的身分提醒兩位首長，在答詢的時候不要在那邊拐彎抹角，針對問題來解決問題，好不好？","好，現在請魯明哲委員質詢。"]],"agenda":{"page_end":358,"meet_id":"委員會-11-3-23-19","speakers":["林國成","李昆澤","廖先翔","蔡其昌","許智傑","林俊憲","洪孟楷","陳素月","魯明哲","陳雪生","黃健豪","蔡易餘","邱若華","李坤城","謝龍介","翁曉玲","徐富癸","葉元之","張啓楷","陳冠廷","何欣純","游顥"],"page_start":287,"meetingDate":["2025-08-04"],"gazette_id":"1147001","agenda_lcidc_ids":["1147001_00009"],"meet_name":"立法院第11屆第3會期交通委員會第19次全體委員會議紀錄","content":"邀請數位發展部部長、國家通訊傳播委員會代理主任委員、中華電信股份有限公司董事長、行政\n院災害防救辦公室、經濟部及台灣電力股份有限公司率所屬相關單位列席就「丹娜絲風災通訊中\n斷及復原過程與檢討及我國災後通訊搶救機制」進行專題報告，並備質詢","agenda_id":"1147001_00011"}}}