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那因為我覺得說我們要去考慮真正考慮到家長的需求跟他們的感受可是說針對網路上惡意的網路上惡意的就是說針對這個政策去帶風向因為有民眾反映就是說在網路上有出現說帶著兩個小孩的媽媽被勸離的這樣子的一個創作的文章\", \"words\": [{\"word\": \"對\"}, {\"word\": \"那\", \"start\": 178.314, \"end\": 178.474, \"score\": 0.856}, {\"word\": \"因\", \"start\": 178.474, \"end\": 178.935, \"score\": 0.911}, {\"word\": \"為\"}, {\"word\": \"我\", \"start\": 178.935, \"end\": 179.055, \"score\": 0.766}, {\"word\": \"覺\"}, {\"word\": \"得\", \"start\": 179.055, \"end\": 179.795, \"score\": 0.913}, {\"word\": \"說\"}, {\"word\": \"我\", \"start\": 179.795, \"end\": 179.915, \"score\": 0.942}, {\"word\": \"們\"}, {\"word\": \"要\", \"start\": 179.915, \"end\": 180.055, \"score\": 0.871}, {\"word\": \"去\", \"start\": 180.055, \"end\": 180.336, \"score\": 0.993}, {\"word\": \"考\", \"start\": 180.336, \"end\": 180.836, \"score\": 0.898}, {\"word\": \"慮\"}, {\"word\": \"真\", \"start\": 180.836, \"end\": 180.996, \"score\": 0.974}, {\"word\": \"正\", \"start\": 180.996, \"end\": 181.136, \"score\": 0.867}, {\"word\": \"考\", 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0.967}, {\"word\": \"了\", \"start\": 792.364, \"end\": 792.624, \"score\": 0.914}, {\"word\": \"解\", \"start\": 792.624, \"end\": 792.644, \"score\": 0.814}, {\"word\": \"是\", \"start\": 793.065, \"end\": 793.547, \"score\": 0.939}, {\"word\": \"是\", \"start\": 793.547, \"end\": 793.789, \"score\": 0.836}, {\"word\": \"謝\"}, {\"word\": \"謝\"}, {\"word\": \"委\", \"start\": 793.789, \"end\": 794.292, \"score\": 0.96}, {\"word\": \"員\"}, {\"word\": \"好\", \"start\": 794.292, \"end\": 794.312, \"score\": 0.001}, {\"word\": \"謝\"}, {\"word\": \"謝\"}, {\"word\": \"謝\"}, {\"word\": \"謝\"}], \"language\": \"zh\"}","srt":"1\n00:00:01,719 --> 00:00:05,203\n謝謝主席請主席邀請高鐵石董事長董事長請\n\n2\n00:00:13,855 --> 00:00:34,757\n委員長董事長早我們今天針對高鐵這個臨近車廂我們高鐵在9月22號正式施行那迄今不到一個月那也引起了一些爭議那因為在這個政策剛剛宣布的時候事實上本席的辦公室也陸續有接到\n\n3\n00:00:35,890 --> 00:00:53,423\n這個家長或者親子團體的一個反應因為他們就是對於就是說這個鄰近車廂實施之後對於一些家長帶幼兒的是不是也會遭受到就是這個異樣的眼光就小孩子吵鬧的時候是不是會遭受到異樣的眼光那種壓力\n\n4\n00:00:53,943 --> 00:01:19,712\n就造成他們的一個焦慮那所以目前我們就是在施行的近月之後我們也有做了一些調整那在這邊我先請教一下董事長就是說我們在實施這個政策從一開始到現在我們要規範的對象有改變嗎行為跟對象跟委員報告從8月宣布至今的對象都沒有改變就是\n\n5\n00:01:20,732 --> 00:01:39,060\n講手機到玄關使用3C戴耳機就是這兩樣事情對就是這樣子吧可是還是引起了家長的一個焦慮所以可見就是說我們這個政策並沒有很充分的說明到讓這個社會大眾都很清楚是不是\n\n6\n00:01:41,772 --> 00:01:58,299\n我們在實務上事實上在車廂裡面跟我們所接到的這個客訴反應我必須說現實上並沒有真正看到這個方面的投訴不過因為大家社會大眾不管你有沒有坐到高鐵可能有這樣子的\n\n7\n00:01:59,019 --> 00:02:17,444\n焦慮那事實上我們也做了一個善意的回應我們會更加的宣導有關於這個寧靜車廂跟友善親子共存也就是說親子友善除了是高鐵的執行方式之外也是整體我們國人旅客大家也要包容小孩是我們社會共同成長的一環\n\n8\n00:02:18,534 --> 00:02:38,712\n事實上這個政策出發點是好的利益良善那根據高鐵的這個做的一個民調也有近九成的民眾是支持贊成這樣子的一個政策所以雖然有九成都贊成那我們要去考慮到那一成的\n\n9\n00:02:39,552 --> 00:02:55,391\n有意見的這一些族群他們是什麼樣的一個意見我們要去考慮到那當然我想這個家長的部分他們有這個疑慮我們就是要去讓他們充分的能夠瞭解而且要化解他們的憂慮是當然是這個部分我們都會努力來進行\n\n10\n00:02:58,314 --> 00:03:20,171\n對那因為我覺得說我們要去考慮真正考慮到家長的需求跟他們的感受可是說針對網路上惡意的網路上惡意的就是說針對這個政策去帶風向因為有民眾反映就是說在網路上有出現說帶著兩個小孩的媽媽被勸離的這樣子的一個創作的文章\n\n11\n00:03:21,011 --> 00:03:41,217\n不曉得這是真實的案例我再說明一次在網路上特別指出了他的車刺所以會更讓大家覺得好像是真的也因為指出了車刺我們馬上請列車長以及車主成員做了一個調查報告事實上在過程當中並沒有網路所講的事情沒有這一件案例第一個沒有針對特定人士舉牌也沒有勸導\n\n12\n00:03:42,597 --> 00:04:01,593\n家長的這個小孩的問題對那至於說家長是不是可以帶小孩去玄關這是家長他的權利跟自由但是不能應該把這兩件事情惡意的連結在一起我們在馬上當下就立刻的澄清並無此事啦那所以很遺憾這件事情這個變成好像是一個\n\n13\n00:04:02,293 --> 00:04:16,690\n大家真的信以為真那事實上高鐵在處理嬰幼兒跟孩童的親子的作為不是在寧靜車廂這個政策開始才有這個問題事實上在寧靜車廂之前高鐵已經開通了18年\n\n14\n00:04:17,230 --> 00:04:34,900\n大家對高鐵這個品牌以及對於孩童處理的模式事實上應該大家大概都知道我們處理的模式是什麼就是輔導安撫我們並不特別的介入所以我想希望大家也能夠理解高鐵並沒有改變我們會持續推動大家所重視的3C跟講手機同時也會繼續親自友善謝謝\n\n15\n00:04:36,561 --> 00:04:58,895\n是好那所以就是說針對這樣子一件不是事實的這樣子的網路文章我們希望高鐵應該也要有所作為去追究他的就是不實的這樣子的一個責任散布不實訊息這樣子的一個責任是好我們會來處理謝謝那我們也看到就是說高鐵在針對這個政策也有做一些優化的一個措施這個本息是\n\n16\n00:05:00,235 --> 00:05:28,288\n就是說包括勸導執行模式的一個調整我想這個是有需要的就是如同剛剛我們蔡啟昌委員所說的這個人員的一個教育訓練的一個部分我想這個是有需要的那另外我想再請教一下就是說因為這個臨近車廂推動之後我們利益良善不過還是引起了一些爭議那據瞭解我們高鐵後續還會有兩項新的政策就是\n\n17\n00:05:29,560 --> 00:05:36,890\n取消彈性對號座跟自由座指定車次是不是這兩項新的政策有預計要實施\n\n18\n00:05:37,882 --> 00:06:00,408\n首先第一個就是所謂的這個對號座這個必須要換票才能夠這個提早達成這個是即將上路那事實上也跟大部分的這個社會大眾做了說明我們以網路上所瞭解其實大部分大家都可以理解那很重要的原因是因為現在事實上高鐵是一票難求你不是不可以提早達成是你提早達成必須要退換票\n\n19\n00:06:00,928 --> 00:06:15,847\n為什麼因為你如果不退票的話你這一張票就是換票可能就是來不及有可能是差三分鐘車子要開了他馬上衝進去是很不好意思但是因為你現在不退票會造成這張票事實上別人也沒有辦法購買就等於是一個人佔了兩個位置\n\n20\n00:06:17,008 --> 00:06:42,746\n那以現在我們的搭乘的這樣子的一個擁擠的程度我們必須要珍惜每一張票珍惜每一個位置其實也就是為其他人提供機會這是第一件事情第二個就是您剛剛提的指定車是自由席我們事實上還在研議當中並沒有明確的實施日期這個其實最主要是針對超尖峰時刻我們目前在月台上的擁擠程度以及對號座都有站立的狀況的一個考量\n\n21\n00:06:43,496 --> 00:07:02,197\n我想自由坐的一個選擇對乘客來說除了票價的考量之外我想就是說時間彈性跟這個迅速就是說它的行程上的一個迅速的一個掌握我想這是很重要的一個因素啦所以自由坐如果說要指定車式就不叫自由了嘛\n\n22\n00:07:03,177 --> 00:07:29,827\n所以我還特別說明這是針對超尖峰時段超尖峰時段就是這是不得已比如說這個廉價的這個收價的那一天的前一天那個下午事實上是非常的擁擠對我覺得這個方面應該可以去思考不同一個方式來做一個調整因為我看我們最近的這個就是在就是車站裡面好像也有做一個\n\n23\n00:07:30,627 --> 00:07:45,996\n排隊的一個規劃區我想這應該就是可以另外一種彈性的一個做法所以我們現在各種方式都在模擬演練因應對我們希望能夠維持旅客本身原本的便利性跟自由性到最高的地步對\n\n24\n00:07:47,117 --> 00:08:11,091\n是好我想就是說因為在鄰近車廂這個政策一推動之後就有一些爭議啊那造成一些社會的一些就是擾動了那我們不希望說一波未平一波又起所以就是說新的政策的實施一定要審慎的一個考量是謝謝委員的提醒好謝謝市董事長那接下來我邀請一下那個運動會的林主委\n\n25\n00:08:17,100 --> 00:08:17,282\n文豪\n\n26\n00:08:18,272 --> 00:08:47,590\n主委早安最近就是发生一件这个长荣航空就是有一位空服务员在执勤的时候就是发生身体不适的状况那后来就医但还是不幸过世的这样子的一件不幸的一个事件那我想这件事情引起很多的讨论跟关注就是说有关航空产业这个空服务员尤其是空服务员的这个请假或排班制度是不是有需要检讨的\n\n27\n00:08:48,110 --> 00:08:50,514\n一個部分畢竟這個空服員\n\n28\n00:08:51,323 --> 00:09:20,943\n他的這個健康也是關係著整個航空安全一個重要的因素因為我們看有一部分這個統計就是國際航空運輸協會的一個統計超過60%的機上事故當中空服員的即使應變成功是可以避免傷亡的所以對空服員他們的職責來說他們不只是提供這個機上的服務而已他們重要的一個任務另外一個重要的任務也是\n\n29\n00:09:22,244 --> 00:09:46,524\n維護這個飛航安全跟處理緊急狀況就是說在這個駕駛艙外的一個第一線的一個人員所以這個是非常的一個重要所以在這個事件發生了那我們是不是也應該要去重視去了解關注這個航空業到底發生了哪些問題雖然沒有直接涉及到航安那我們是不是預安會這邊是不是也有可以有一些作為\n\n30\n00:09:47,999 --> 00:10:13,887\n包委員我們差不多每一件的會養事務的調查都會涉及疲勞架式或者是排盤表的這個統計分析那麼醫療會的一些事務調查跟那個改善建議的資料我們都會延伸起來做應用如果這個系統這個database夠的時候我們就會做一個專案研究\n\n31\n00:10:14,867 --> 00:10:33,141\n我想就會把它變成一個一個案子來變通案然後會跟主管機關就是棉行局會跟他們講說這個可能涉及有涉及系統性的風險等等一般都是這樣做主委那個我請教你就是就運安會的職責啊他只針對事故的調查嗎\n\n32\n00:10:35,353 --> 00:10:55,139\n事故的調查所拿到的資料跟改善資源資料會變成累積一個足夠的那個母數的時候我們就會延伸出來應用做專案研究就變成一個研究報告出來因為就我們院會的這個執掌裡面他有很明確的一個規範就是說\n\n33\n00:10:57,659 --> 00:11:15,587\n這個運輸事故趨勢分析運輸安全改善建議是追蹤及運輸安全專案研究所以我們不一定是說在事故發生之後才可以去進行研究而是針對特定的議題或者是現象我們就可以針對這個部分去進行運輸安全專案研究嗎是不是\n\n34\n00:11:17,456 --> 00:11:40,371\n對特定的大眾所關注的案子我們是可以去蒐集但是一般我們有因為有事件有調查嘛我剛剛報告那有一些資料被蒐集完之後會做得比較快如果說從因為我們的主要工作還是調查嘛那如果要為了這個不是屬於調查事故調查的案子特別去蒐集的時候就要要有一些計畫性的一個一個規劃\n\n35\n00:11:42,421 --> 00:11:51,748\n因為這個是涉及到航空的一個安全嘛所以你認為這個空服員的這個健康狀況跟航空的安全有沒有關係\n\n36\n00:11:52,728 --> 00:12:14,146\n當然有關係這個依照航空系會場作業管理規則民航局的標準組他們都會去去檢核嘛查核嘛那這個是屬於他們的職責是所在但是這個案子如果是屬於跟班表跟批老分析有關係的話我們會跟他跟他合作看他怎麼樣來讓他更不要就事情不要再發生了讓他有一個趨勢出來分析出來這樣子\n\n37\n00:12:15,851 --> 00:12:43,245\n我想就是我們運安會也曾經針對飲水作業與管理安全議題提出這個研究報告所以提出這個專案研究並不是沒有案例可循所以這個部分我們也希望就是說主委不要說把這個完全就是已給這個民航局去處理不會就我們的職責的部分我們也應該去做一個了解然後提出專業的一個建議\n\n38\n00:12:44,866 --> 00:13:12,644\n讓就是確保這個空服員的他的一個權益我想這個跟他們權益跟健康都有很重要的關係我們會找美容局一起來看看怎麼樣幫助他們把這個案子變成一個議題式的關係就好我想有很多的問題都是需要跨單位跨部會去合作的不是單一個單位的一個問題所以這個部分我想這個也是一個很重要的問題我們希望運行會這邊也要主動的去關心跟了解\n\n39\n00:13:13,065 --> 00:13:14,312\n是是謝謝委員好謝謝謝謝\n\n","tsv":"start\tend\ttext\n1719\t5203\t謝謝主席請主席邀請高鐵石董事長董事長請\n13855\t34757\t委員長董事長早我們今天針對高鐵這個臨近車廂我們高鐵在9月22號正式施行那迄今不到一個月那也引起了一些爭議那因為在這個政策剛剛宣布的時候事實上本席的辦公室也陸續有接到\n35890\t53423\t這個家長或者親子團體的一個反應因為他們就是對於就是說這個鄰近車廂實施之後對於一些家長帶幼兒的是不是也會遭受到就是這個異樣的眼光就小孩子吵鬧的時候是不是會遭受到異樣的眼光那種壓力\n53943\t79712\t就造成他們的一個焦慮那所以目前我們就是在施行的近月之後我們也有做了一些調整那在這邊我先請教一下董事長就是說我們在實施這個政策從一開始到現在我們要規範的對象有改變嗎行為跟對象跟委員報告從8月宣布至今的對象都沒有改變就是\n80732\t99060\t講手機到玄關使用3C戴耳機就是這兩樣事情對就是這樣子吧可是還是引起了家長的一個焦慮所以可見就是說我們這個政策並沒有很充分的說明到讓這個社會大眾都很清楚是不是\n101772\t118299\t我們在實務上事實上在車廂裡面跟我們所接到的這個客訴反應我必須說現實上並沒有真正看到這個方面的投訴不過因為大家社會大眾不管你有沒有坐到高鐵可能有這樣子的\n119019\t137444\t焦慮那事實上我們也做了一個善意的回應我們會更加的宣導有關於這個寧靜車廂跟友善親子共存也就是說親子友善除了是高鐵的執行方式之外也是整體我們國人旅客大家也要包容小孩是我們社會共同成長的一環\n138534\t158712\t事實上這個政策出發點是好的 利益良善那根據高鐵的這個做的一個民調也有近九成的民眾是支持贊成這樣子的一個政策所以雖然有九成都贊成那我們要去考慮到那一成的\n159552\t175391\t有意見的這一些族群他們是什麼樣的一個意見我們要去考慮到那當然我想這個家長的部分他們有這個疑慮我們就是要去讓他們充分的能夠瞭解而且要化解他們的憂慮是當然是這個部分我們都會努力來進行\n178314\t200171\t對 那因為我覺得說我們要去考慮真正考慮到家長的需求跟他們的感受可是說針對網路上惡意的網路上惡意的就是說針對這個政策去帶風向因為有民眾反映就是說在網路上有出現說帶著兩個小孩的媽媽被勸離的這樣子的一個創作的文章\n201011\t221217\t不曉得這是真實的案例我再說明一次在網路上特別指出了他的車刺所以會更讓大家覺得好像是真的也因為指出了車刺我們馬上請列車長以及車主成員做了一個調查報告事實上在過程當中並沒有網路所講的事情沒有這一件案例第一個沒有針對特定人士舉牌也沒有勸導\n222597\t241593\t家長的這個小孩的問題對那至於說家長是不是可以帶小孩去玄關這是家長他的權利跟自由但是不能應該把這兩件事情惡意的連結在一起我們在馬上當下就立刻的澄清並無此事啦那所以很遺憾這件事情這個變成好像是一個\n242293\t256690\t大家真的信以為真那事實上高鐵在處理嬰幼兒跟孩童的親子的作為不是在寧靜車廂這個政策開始才有這個問題事實上在寧靜車廂之前高鐵已經開通了18年\n257230\t274900\t大家對高鐵這個品牌以及對於孩童處理的模式事實上應該大家大概都知道我們處理的模式是什麼就是輔導安撫我們並不特別的介入所以我想希望大家也能夠理解高鐵並沒有改變我們會持續推動大家所重視的3C跟講手機同時也會繼續親自友善謝謝\n276561\t298895\t是好那所以就是說針對這樣子一件不是事實的這樣子的網路文章我們希望高鐵應該也要有所作為去追究他的就是不實的這樣子的一個責任散布不實訊息這樣子的一個責任是好我們會來處理謝謝那我們也看到就是說高鐵在針對這個政策也有做一些優化的一個措施這個本息是\n300235\t328288\t就是說包括勸導執行模式的一個調整我想這個是有需要的就是如同剛剛我們蔡啟昌委員所說的這個人員的一個教育訓練的一個部分我想這個是有需要的那另外我想再請教一下就是說因為這個臨近車廂推動之後我們利益良善不過還是引起了一些爭議那據瞭解我們高鐵後續還會有兩項新的政策就是\n329560\t336890\t取消彈性對號座跟自由座指定車次是不是這兩項新的政策有預計要實施\n337882\t360408\t首先第一個就是所謂的這個對號座這個必須要換票才能夠這個提早達成這個是即將上路那事實上也跟大部分的這個社會大眾做了說明我們以網路上所瞭解其實大部分大家都可以理解那很重要的原因是因為現在事實上高鐵是一票難求你不是不可以提早達成是你提早達成必須要退換票\n360928\t375847\t為什麼因為你如果不退票的話你這一張票就是換票可能就是來不及有可能是差三分鐘車子要開了他馬上衝進去是很不好意思但是因為你現在不退票會造成這張票事實上別人也沒有辦法購買就等於是一個人佔了兩個位置\n377008\t402746\t那以現在我們的搭乘的這樣子的一個擁擠的程度我們必須要珍惜每一張票珍惜每一個位置其實也就是為其他人提供機會這是第一件事情第二個就是您剛剛提的指定車是自由席我們事實上還在研議當中並沒有明確的實施日期這個其實最主要是針對超尖峰時刻我們目前在月台上的擁擠程度以及對號座都有站立的狀況的一個考量\n403496\t422197\t我想自由坐的一個選擇對乘客來說除了票價的考量之外我想就是說時間彈性跟這個迅速就是說它的行程上的一個迅速的一個掌握我想這是很重要的一個因素啦所以自由坐如果說要指定車式就不叫自由了嘛\n423177\t449827\t所以我還特別說明這是針對超尖峰時段超尖峰時段就是這是不得已比如說這個廉價的這個收價的那一天的前一天那個下午事實上是非常的擁擠對我覺得這個方面應該可以去思考不同一個方式來做一個調整因為我看我們最近的這個就是在就是車站裡面好像也有做一個\n450627\t465996\t排隊的一個規劃區我想這應該就是可以另外一種彈性的一個做法所以我們現在各種方式都在模擬演練 因應 對我們希望能夠維持旅客本身原本的便利性跟自由性到最高的地步 對\n467117\t491091\t是好我想就是說因為在鄰近車廂這個政策一推動之後就有一些爭議啊那造成一些社會的一些就是擾動了那我們不希望說一波未平一波又起所以就是說新的政策的實施一定要審慎的一個考量是謝謝委員的提醒好謝謝市董事長那接下來我邀請一下那個運動會的林主委\n497100\t497282\t文豪\n498272\t527590\t主委早安最近就是发生一件这个长荣航空就是有一位空服务员在执勤的时候就是发生身体不适的状况那后来就医但还是不幸过世的这样子的一件不幸的一个事件那我想这件事情引起很多的讨论跟关注就是说有关航空产业这个空服务员尤其是空服务员的这个请假或排班制度是不是有需要检讨的\n528110\t530514\t一個部分畢竟這個空服員\n531323\t560943\t他的這個健康也是關係著整個航空安全一個重要的因素因為我們看有一部分這個統計就是國際航空運輸協會的一個統計超過60%的機上事故當中空服員的即使應變成功是可以避免傷亡的所以對空服員他們的職責來說他們不只是提供這個機上的服務而已他們重要的一個任務另外一個重要的任務也是\n562244\t586524\t維護這個飛航安全跟處理緊急狀況就是說在這個駕駛艙外的一個第一線的一個人員所以這個是非常的一個重要所以在這個事件發生了那我們是不是也應該要去重視去了解關注這個航空業到底發生了哪些問題雖然沒有直接涉及到航安那我們是不是預安會這邊是不是也有可以有一些作為\n587999\t613887\t包委員 我們差不多每一件的會養事務的調查都會涉及疲勞架式或者是排盤表的這個統計分析那麼醫療會的一些事務調查跟那個改善建議的資料我們都會延伸起來做應用如果這個系統這個database夠的時候我們就會做一個專案研究\n614867\t633141\t我想就會把它變成一個一個案子來變通案然後會跟主管機關就是棉行局會跟他們講說這個可能涉及有涉及系統性的風險等等一般都是這樣做主委那個我請教你就是就運安會的職責啊他只針對事故的調查嗎\n635353\t655139\t事故的調查所拿到的資料跟改善資源資料會變成累積一個足夠的那個母數的時候我們就會延伸出來應用做專案研究就變成一個研究報告出來因為就我們院會的這個執掌裡面他有很明確的一個規範就是說\n657659\t675587\t這個運輸事故趨勢分析運輸安全改善建議是追蹤及運輸安全專案研究所以我們不一定是說在事故發生之後才可以去進行研究而是針對特定的議題或者是現象我們就可以針對這個部分去進行運輸安全專案研究嗎是不是\n677456\t700371\t對特定的大眾所關注的案子我們是可以去蒐集但是一般我們有因為有事件有調查嘛我剛剛報告那有一些資料被蒐集完之後會做得比較快如果說從因為我們的主要工作還是調查嘛那如果要為了這個不是屬於調查事故調查的案子特別去蒐集的時候就要要有一些計畫性的一個一個規劃\n702421\t711748\t因為這個是涉及到航空的一個安全嘛所以你認為這個空服員的這個健康狀況跟航空的安全有沒有關係\n712728\t734146\t當然有關係這個依照航空系會場作業管理規則民航局的標準組他們都會去去檢核嘛查核嘛那這個是屬於他們的職責是所在但是這個案子如果是屬於跟班表跟批老分析有關係的話我們會跟他跟他合作看他怎麼樣來讓他更不要就事情不要再發生了讓他有一個趨勢出來分析出來這樣子\n735851\t763245\t我想就是我們運安會也曾經針對飲水作業與管理安全議題提出這個研究報告所以提出這個專案研究並不是沒有案例可循所以這個部分我們也希望就是說主委不要說把這個完全就是已給這個民航局去處理不會就我們的職責的部分我們也應該去做一個了解然後提出專業的一個建議\n764866\t792644\t讓就是確保這個空服員的他的一個權益我想這個跟他們權益跟健康都有很重要的關係我們會找美容局一起來看看怎麼樣幫助他們把這個案子變成一個議題式的關係就好我想有很多的問題都是需要跨單位跨部會去合作的不是單一個單位的一個問題所以這個部分我想這個也是一個很重要的問題我們希望運行會這邊也要主動的去關心跟了解\n793065\t794312\t是 是 謝謝委員好 謝謝謝謝\n","txt":"謝謝主席請主席邀請高鐵石董事長董事長請\n委員長董事長早我們今天針對高鐵這個臨近車廂我們高鐵在9月22號正式施行那迄今不到一個月那也引起了一些爭議那因為在這個政策剛剛宣布的時候事實上本席的辦公室也陸續有接到\n這個家長或者親子團體的一個反應因為他們就是對於就是說這個鄰近車廂實施之後對於一些家長帶幼兒的是不是也會遭受到就是這個異樣的眼光就小孩子吵鬧的時候是不是會遭受到異樣的眼光那種壓力\n就造成他們的一個焦慮那所以目前我們就是在施行的近月之後我們也有做了一些調整那在這邊我先請教一下董事長就是說我們在實施這個政策從一開始到現在我們要規範的對象有改變嗎行為跟對象跟委員報告從8月宣布至今的對象都沒有改變就是\n講手機到玄關使用3C戴耳機就是這兩樣事情對就是這樣子吧可是還是引起了家長的一個焦慮所以可見就是說我們這個政策並沒有很充分的說明到讓這個社會大眾都很清楚是不是\n我們在實務上事實上在車廂裡面跟我們所接到的這個客訴反應我必須說現實上並沒有真正看到這個方面的投訴不過因為大家社會大眾不管你有沒有坐到高鐵可能有這樣子的\n焦慮那事實上我們也做了一個善意的回應我們會更加的宣導有關於這個寧靜車廂跟友善親子共存也就是說親子友善除了是高鐵的執行方式之外也是整體我們國人旅客大家也要包容小孩是我們社會共同成長的一環\n事實上這個政策出發點是好的 利益良善那根據高鐵的這個做的一個民調也有近九成的民眾是支持贊成這樣子的一個政策所以雖然有九成都贊成那我們要去考慮到那一成的\n有意見的這一些族群他們是什麼樣的一個意見我們要去考慮到那當然我想這個家長的部分他們有這個疑慮我們就是要去讓他們充分的能夠瞭解而且要化解他們的憂慮是當然是這個部分我們都會努力來進行\n對 那因為我覺得說我們要去考慮真正考慮到家長的需求跟他們的感受可是說針對網路上惡意的網路上惡意的就是說針對這個政策去帶風向因為有民眾反映就是說在網路上有出現說帶著兩個小孩的媽媽被勸離的這樣子的一個創作的文章\n不曉得這是真實的案例我再說明一次在網路上特別指出了他的車刺所以會更讓大家覺得好像是真的也因為指出了車刺我們馬上請列車長以及車主成員做了一個調查報告事實上在過程當中並沒有網路所講的事情沒有這一件案例第一個沒有針對特定人士舉牌也沒有勸導\n家長的這個小孩的問題對那至於說家長是不是可以帶小孩去玄關這是家長他的權利跟自由但是不能應該把這兩件事情惡意的連結在一起我們在馬上當下就立刻的澄清並無此事啦那所以很遺憾這件事情這個變成好像是一個\n大家真的信以為真那事實上高鐵在處理嬰幼兒跟孩童的親子的作為不是在寧靜車廂這個政策開始才有這個問題事實上在寧靜車廂之前高鐵已經開通了18年\n大家對高鐵這個品牌以及對於孩童處理的模式事實上應該大家大概都知道我們處理的模式是什麼就是輔導安撫我們並不特別的介入所以我想希望大家也能夠理解高鐵並沒有改變我們會持續推動大家所重視的3C跟講手機同時也會繼續親自友善謝謝\n是好那所以就是說針對這樣子一件不是事實的這樣子的網路文章我們希望高鐵應該也要有所作為去追究他的就是不實的這樣子的一個責任散布不實訊息這樣子的一個責任是好我們會來處理謝謝那我們也看到就是說高鐵在針對這個政策也有做一些優化的一個措施這個本息是\n就是說包括勸導執行模式的一個調整我想這個是有需要的就是如同剛剛我們蔡啟昌委員所說的這個人員的一個教育訓練的一個部分我想這個是有需要的那另外我想再請教一下就是說因為這個臨近車廂推動之後我們利益良善不過還是引起了一些爭議那據瞭解我們高鐵後續還會有兩項新的政策就是\n取消彈性對號座跟自由座指定車次是不是這兩項新的政策有預計要實施\n首先第一個就是所謂的這個對號座這個必須要換票才能夠這個提早達成這個是即將上路那事實上也跟大部分的這個社會大眾做了說明我們以網路上所瞭解其實大部分大家都可以理解那很重要的原因是因為現在事實上高鐵是一票難求你不是不可以提早達成是你提早達成必須要退換票\n為什麼因為你如果不退票的話你這一張票就是換票可能就是來不及有可能是差三分鐘車子要開了他馬上衝進去是很不好意思但是因為你現在不退票會造成這張票事實上別人也沒有辦法購買就等於是一個人佔了兩個位置\n那以現在我們的搭乘的這樣子的一個擁擠的程度我們必須要珍惜每一張票珍惜每一個位置其實也就是為其他人提供機會這是第一件事情第二個就是您剛剛提的指定車是自由席我們事實上還在研議當中並沒有明確的實施日期這個其實最主要是針對超尖峰時刻我們目前在月台上的擁擠程度以及對號座都有站立的狀況的一個考量\n我想自由坐的一個選擇對乘客來說除了票價的考量之外我想就是說時間彈性跟這個迅速就是說它的行程上的一個迅速的一個掌握我想這是很重要的一個因素啦所以自由坐如果說要指定車式就不叫自由了嘛\n所以我還特別說明這是針對超尖峰時段超尖峰時段就是這是不得已比如說這個廉價的這個收價的那一天的前一天那個下午事實上是非常的擁擠對我覺得這個方面應該可以去思考不同一個方式來做一個調整因為我看我們最近的這個就是在就是車站裡面好像也有做一個\n排隊的一個規劃區我想這應該就是可以另外一種彈性的一個做法所以我們現在各種方式都在模擬演練 因應 對我們希望能夠維持旅客本身原本的便利性跟自由性到最高的地步 對\n是好我想就是說因為在鄰近車廂這個政策一推動之後就有一些爭議啊那造成一些社會的一些就是擾動了那我們不希望說一波未平一波又起所以就是說新的政策的實施一定要審慎的一個考量是謝謝委員的提醒好謝謝市董事長那接下來我邀請一下那個運動會的林主委\n文豪\n主委早安最近就是发生一件这个长荣航空就是有一位空服务员在执勤的时候就是发生身体不适的状况那后来就医但还是不幸过世的这样子的一件不幸的一个事件那我想这件事情引起很多的讨论跟关注就是说有关航空产业这个空服务员尤其是空服务员的这个请假或排班制度是不是有需要检讨的\n一個部分畢竟這個空服員\n他的這個健康也是關係著整個航空安全一個重要的因素因為我們看有一部分這個統計就是國際航空運輸協會的一個統計超過60%的機上事故當中空服員的即使應變成功是可以避免傷亡的所以對空服員他們的職責來說他們不只是提供這個機上的服務而已他們重要的一個任務另外一個重要的任務也是\n維護這個飛航安全跟處理緊急狀況就是說在這個駕駛艙外的一個第一線的一個人員所以這個是非常的一個重要所以在這個事件發生了那我們是不是也應該要去重視去了解關注這個航空業到底發生了哪些問題雖然沒有直接涉及到航安那我們是不是預安會這邊是不是也有可以有一些作為\n包委員 我們差不多每一件的會養事務的調查都會涉及疲勞架式或者是排盤表的這個統計分析那麼醫療會的一些事務調查跟那個改善建議的資料我們都會延伸起來做應用如果這個系統這個database夠的時候我們就會做一個專案研究\n我想就會把它變成一個一個案子來變通案然後會跟主管機關就是棉行局會跟他們講說這個可能涉及有涉及系統性的風險等等一般都是這樣做主委那個我請教你就是就運安會的職責啊他只針對事故的調查嗎\n事故的調查所拿到的資料跟改善資源資料會變成累積一個足夠的那個母數的時候我們就會延伸出來應用做專案研究就變成一個研究報告出來因為就我們院會的這個執掌裡面他有很明確的一個規範就是說\n這個運輸事故趨勢分析運輸安全改善建議是追蹤及運輸安全專案研究所以我們不一定是說在事故發生之後才可以去進行研究而是針對特定的議題或者是現象我們就可以針對這個部分去進行運輸安全專案研究嗎是不是\n對特定的大眾所關注的案子我們是可以去蒐集但是一般我們有因為有事件有調查嘛我剛剛報告那有一些資料被蒐集完之後會做得比較快如果說從因為我們的主要工作還是調查嘛那如果要為了這個不是屬於調查事故調查的案子特別去蒐集的時候就要要有一些計畫性的一個一個規劃\n因為這個是涉及到航空的一個安全嘛所以你認為這個空服員的這個健康狀況跟航空的安全有沒有關係\n當然有關係這個依照航空系會場作業管理規則民航局的標準組他們都會去去檢核嘛查核嘛那這個是屬於他們的職責是所在但是這個案子如果是屬於跟班表跟批老分析有關係的話我們會跟他跟他合作看他怎麼樣來讓他更不要就事情不要再發生了讓他有一個趨勢出來分析出來這樣子\n我想就是我們運安會也曾經針對飲水作業與管理安全議題提出這個研究報告所以提出這個專案研究並不是沒有案例可循所以這個部分我們也希望就是說主委不要說把這個完全就是已給這個民航局去處理不會就我們的職責的部分我們也應該去做一個了解然後提出專業的一個建議\n讓就是確保這個空服員的他的一個權益我想這個跟他們權益跟健康都有很重要的關係我們會找美容局一起來看看怎麼樣幫助他們把這個案子變成一個議題式的關係就好我想有很多的問題都是需要跨單位跨部會去合作的不是單一個單位的一個問題所以這個部分我想這個也是一個很重要的問題我們希望運行會這邊也要主動的去關心跟了解\n是 是 謝謝委員好 謝謝謝謝\n","vtt":"WEBVTT\n\n00:01.719 --> 00:05.203\n謝謝主席請主席邀請高鐵石董事長董事長請\n\n00:13.855 --> 00:34.757\n委員長董事長早我們今天針對高鐵這個臨近車廂我們高鐵在9月22號正式施行那迄今不到一個月那也引起了一些爭議那因為在這個政策剛剛宣布的時候事實上本席的辦公室也陸續有接到\n\n00:35.890 --> 00:53.423\n這個家長或者親子團體的一個反應因為他們就是對於就是說這個鄰近車廂實施之後對於一些家長帶幼兒的是不是也會遭受到就是這個異樣的眼光就小孩子吵鬧的時候是不是會遭受到異樣的眼光那種壓力\n\n00:53.943 --> 01:19.712\n就造成他們的一個焦慮那所以目前我們就是在施行的近月之後我們也有做了一些調整那在這邊我先請教一下董事長就是說我們在實施這個政策從一開始到現在我們要規範的對象有改變嗎行為跟對象跟委員報告從8月宣布至今的對象都沒有改變就是\n\n01:20.732 --> 01:39.060\n講手機到玄關使用3C戴耳機就是這兩樣事情對就是這樣子吧可是還是引起了家長的一個焦慮所以可見就是說我們這個政策並沒有很充分的說明到讓這個社會大眾都很清楚是不是\n\n01:41.772 --> 01:58.299\n我們在實務上事實上在車廂裡面跟我們所接到的這個客訴反應我必須說現實上並沒有真正看到這個方面的投訴不過因為大家社會大眾不管你有沒有坐到高鐵可能有這樣子的\n\n01:59.019 --> 02:17.444\n焦慮那事實上我們也做了一個善意的回應我們會更加的宣導有關於這個寧靜車廂跟友善親子共存也就是說親子友善除了是高鐵的執行方式之外也是整體我們國人旅客大家也要包容小孩是我們社會共同成長的一環\n\n02:18.534 --> 02:38.712\n事實上這個政策出發點是好的利益良善那根據高鐵的這個做的一個民調也有近九成的民眾是支持贊成這樣子的一個政策所以雖然有九成都贊成那我們要去考慮到那一成的\n\n02:39.552 --> 02:55.391\n有意見的這一些族群他們是什麼樣的一個意見我們要去考慮到那當然我想這個家長的部分他們有這個疑慮我們就是要去讓他們充分的能夠瞭解而且要化解他們的憂慮是當然是這個部分我們都會努力來進行\n\n02:58.314 --> 03:20.171\n對那因為我覺得說我們要去考慮真正考慮到家長的需求跟他們的感受可是說針對網路上惡意的網路上惡意的就是說針對這個政策去帶風向因為有民眾反映就是說在網路上有出現說帶著兩個小孩的媽媽被勸離的這樣子的一個創作的文章\n\n03:21.011 --> 03:41.217\n不曉得這是真實的案例我再說明一次在網路上特別指出了他的車刺所以會更讓大家覺得好像是真的也因為指出了車刺我們馬上請列車長以及車主成員做了一個調查報告事實上在過程當中並沒有網路所講的事情沒有這一件案例第一個沒有針對特定人士舉牌也沒有勸導\n\n03:42.597 --> 04:01.593\n家長的這個小孩的問題對那至於說家長是不是可以帶小孩去玄關這是家長他的權利跟自由但是不能應該把這兩件事情惡意的連結在一起我們在馬上當下就立刻的澄清並無此事啦那所以很遺憾這件事情這個變成好像是一個\n\n04:02.293 --> 04:16.690\n大家真的信以為真那事實上高鐵在處理嬰幼兒跟孩童的親子的作為不是在寧靜車廂這個政策開始才有這個問題事實上在寧靜車廂之前高鐵已經開通了18年\n\n04:17.230 --> 04:34.900\n大家對高鐵這個品牌以及對於孩童處理的模式事實上應該大家大概都知道我們處理的模式是什麼就是輔導安撫我們並不特別的介入所以我想希望大家也能夠理解高鐵並沒有改變我們會持續推動大家所重視的3C跟講手機同時也會繼續親自友善謝謝\n\n04:36.561 --> 04:58.895\n是好那所以就是說針對這樣子一件不是事實的這樣子的網路文章我們希望高鐵應該也要有所作為去追究他的就是不實的這樣子的一個責任散布不實訊息這樣子的一個責任是好我們會來處理謝謝那我們也看到就是說高鐵在針對這個政策也有做一些優化的一個措施這個本息是\n\n05:00.235 --> 05:28.288\n就是說包括勸導執行模式的一個調整我想這個是有需要的就是如同剛剛我們蔡啟昌委員所說的這個人員的一個教育訓練的一個部分我想這個是有需要的那另外我想再請教一下就是說因為這個臨近車廂推動之後我們利益良善不過還是引起了一些爭議那據瞭解我們高鐵後續還會有兩項新的政策就是\n\n05:29.560 --> 05:36.890\n取消彈性對號座跟自由座指定車次是不是這兩項新的政策有預計要實施\n\n05:37.882 --> 06:00.408\n首先第一個就是所謂的這個對號座這個必須要換票才能夠這個提早達成這個是即將上路那事實上也跟大部分的這個社會大眾做了說明我們以網路上所瞭解其實大部分大家都可以理解那很重要的原因是因為現在事實上高鐵是一票難求你不是不可以提早達成是你提早達成必須要退換票\n\n06:00.928 --> 06:15.847\n為什麼因為你如果不退票的話你這一張票就是換票可能就是來不及有可能是差三分鐘車子要開了他馬上衝進去是很不好意思但是因為你現在不退票會造成這張票事實上別人也沒有辦法購買就等於是一個人佔了兩個位置\n\n06:17.008 --> 06:42.746\n那以現在我們的搭乘的這樣子的一個擁擠的程度我們必須要珍惜每一張票珍惜每一個位置其實也就是為其他人提供機會這是第一件事情第二個就是您剛剛提的指定車是自由席我們事實上還在研議當中並沒有明確的實施日期這個其實最主要是針對超尖峰時刻我們目前在月台上的擁擠程度以及對號座都有站立的狀況的一個考量\n\n06:43.496 --> 07:02.197\n我想自由坐的一個選擇對乘客來說除了票價的考量之外我想就是說時間彈性跟這個迅速就是說它的行程上的一個迅速的一個掌握我想這是很重要的一個因素啦所以自由坐如果說要指定車式就不叫自由了嘛\n\n07:03.177 --> 07:29.827\n所以我還特別說明這是針對超尖峰時段超尖峰時段就是這是不得已比如說這個廉價的這個收價的那一天的前一天那個下午事實上是非常的擁擠對我覺得這個方面應該可以去思考不同一個方式來做一個調整因為我看我們最近的這個就是在就是車站裡面好像也有做一個\n\n07:30.627 --> 07:45.996\n排隊的一個規劃區我想這應該就是可以另外一種彈性的一個做法所以我們現在各種方式都在模擬演練因應對我們希望能夠維持旅客本身原本的便利性跟自由性到最高的地步對\n\n07:47.117 --> 08:11.091\n是好我想就是說因為在鄰近車廂這個政策一推動之後就有一些爭議啊那造成一些社會的一些就是擾動了那我們不希望說一波未平一波又起所以就是說新的政策的實施一定要審慎的一個考量是謝謝委員的提醒好謝謝市董事長那接下來我邀請一下那個運動會的林主委\n\n08:17.100 --> 08:17.282\n文豪\n\n08:18.272 --> 08:47.590\n主委早安最近就是发生一件这个长荣航空就是有一位空服务员在执勤的时候就是发生身体不适的状况那后来就医但还是不幸过世的这样子的一件不幸的一个事件那我想这件事情引起很多的讨论跟关注就是说有关航空产业这个空服务员尤其是空服务员的这个请假或排班制度是不是有需要检讨的\n\n08:48.110 --> 08:50.514\n一個部分畢竟這個空服員\n\n08:51.323 --> 09:20.943\n他的這個健康也是關係著整個航空安全一個重要的因素因為我們看有一部分這個統計就是國際航空運輸協會的一個統計超過60%的機上事故當中空服員的即使應變成功是可以避免傷亡的所以對空服員他們的職責來說他們不只是提供這個機上的服務而已他們重要的一個任務另外一個重要的任務也是\n\n09:22.244 --> 09:46.524\n維護這個飛航安全跟處理緊急狀況就是說在這個駕駛艙外的一個第一線的一個人員所以這個是非常的一個重要所以在這個事件發生了那我們是不是也應該要去重視去了解關注這個航空業到底發生了哪些問題雖然沒有直接涉及到航安那我們是不是預安會這邊是不是也有可以有一些作為\n\n09:47.999 --> 10:13.887\n包委員我們差不多每一件的會養事務的調查都會涉及疲勞架式或者是排盤表的這個統計分析那麼醫療會的一些事務調查跟那個改善建議的資料我們都會延伸起來做應用如果這個系統這個database夠的時候我們就會做一個專案研究\n\n10:14.867 --> 10:33.141\n我想就會把它變成一個一個案子來變通案然後會跟主管機關就是棉行局會跟他們講說這個可能涉及有涉及系統性的風險等等一般都是這樣做主委那個我請教你就是就運安會的職責啊他只針對事故的調查嗎\n\n10:35.353 --> 10:55.139\n事故的調查所拿到的資料跟改善資源資料會變成累積一個足夠的那個母數的時候我們就會延伸出來應用做專案研究就變成一個研究報告出來因為就我們院會的這個執掌裡面他有很明確的一個規範就是說\n\n10:57.659 --> 11:15.587\n這個運輸事故趨勢分析運輸安全改善建議是追蹤及運輸安全專案研究所以我們不一定是說在事故發生之後才可以去進行研究而是針對特定的議題或者是現象我們就可以針對這個部分去進行運輸安全專案研究嗎是不是\n\n11:17.456 --> 11:40.371\n對特定的大眾所關注的案子我們是可以去蒐集但是一般我們有因為有事件有調查嘛我剛剛報告那有一些資料被蒐集完之後會做得比較快如果說從因為我們的主要工作還是調查嘛那如果要為了這個不是屬於調查事故調查的案子特別去蒐集的時候就要要有一些計畫性的一個一個規劃\n\n11:42.421 --> 11:51.748\n因為這個是涉及到航空的一個安全嘛所以你認為這個空服員的這個健康狀況跟航空的安全有沒有關係\n\n11:52.728 --> 12:14.146\n當然有關係這個依照航空系會場作業管理規則民航局的標準組他們都會去去檢核嘛查核嘛那這個是屬於他們的職責是所在但是這個案子如果是屬於跟班表跟批老分析有關係的話我們會跟他跟他合作看他怎麼樣來讓他更不要就事情不要再發生了讓他有一個趨勢出來分析出來這樣子\n\n12:15.851 --> 12:43.245\n我想就是我們運安會也曾經針對飲水作業與管理安全議題提出這個研究報告所以提出這個專案研究並不是沒有案例可循所以這個部分我們也希望就是說主委不要說把這個完全就是已給這個民航局去處理不會就我們的職責的部分我們也應該去做一個了解然後提出專業的一個建議\n\n12:44.866 --> 13:12.644\n讓就是確保這個空服員的他的一個權益我想這個跟他們權益跟健康都有很重要的關係我們會找美容局一起來看看怎麼樣幫助他們把這個案子變成一個議題式的關係就好我想有很多的問題都是需要跨單位跨部會去合作的不是單一個單位的一個問題所以這個部分我想這個也是一個很重要的問題我們希望運行會這邊也要主動的去關心跟了解\n\n13:13.065 --> 13:14.312\n是是謝謝委員好謝謝謝謝\n\n","segments":[{"start":1.719,"end":5.203,"text":"謝謝主席請主席邀請高鐵石董事長董事長請"},{"start":13.855,"end":34.757,"text":"委員長董事長早我們今天針對高鐵這個臨近車廂我們高鐵在9月22號正式施行那迄今不到一個月那也引起了一些爭議那因為在這個政策剛剛宣布的時候事實上本席的辦公室也陸續有接到"},{"start":35.89,"end":53.423,"text":"這個家長或者親子團體的一個反應因為他們就是對於就是說這個鄰近車廂實施之後對於一些家長帶幼兒的是不是也會遭受到就是這個異樣的眼光就小孩子吵鬧的時候是不是會遭受到異樣的眼光那種壓力"},{"start":53.943,"end":79.712,"text":"就造成他們的一個焦慮那所以目前我們就是在施行的近月之後我們也有做了一些調整那在這邊我先請教一下董事長就是說我們在實施這個政策從一開始到現在我們要規範的對象有改變嗎行為跟對象跟委員報告從8月宣布至今的對象都沒有改變就是"},{"start":80.732,"end":99.06,"text":"講手機到玄關使用3C戴耳機就是這兩樣事情對就是這樣子吧可是還是引起了家長的一個焦慮所以可見就是說我們這個政策並沒有很充分的說明到讓這個社會大眾都很清楚是不是"},{"start":101.772,"end":118.299,"text":"我們在實務上事實上在車廂裡面跟我們所接到的這個客訴反應我必須說現實上並沒有真正看到這個方面的投訴不過因為大家社會大眾不管你有沒有坐到高鐵可能有這樣子的"},{"start":119.019,"end":137.444,"text":"焦慮那事實上我們也做了一個善意的回應我們會更加的宣導有關於這個寧靜車廂跟友善親子共存也就是說親子友善除了是高鐵的執行方式之外也是整體我們國人旅客大家也要包容小孩是我們社會共同成長的一環"},{"start":138.534,"end":158.712,"text":"事實上這個政策出發點是好的 利益良善那根據高鐵的這個做的一個民調也有近九成的民眾是支持贊成這樣子的一個政策所以雖然有九成都贊成那我們要去考慮到那一成的"},{"start":159.552,"end":175.391,"text":"有意見的這一些族群他們是什麼樣的一個意見我們要去考慮到那當然我想這個家長的部分他們有這個疑慮我們就是要去讓他們充分的能夠瞭解而且要化解他們的憂慮是當然是這個部分我們都會努力來進行"},{"start":178.314,"end":200.171,"text":"對 那因為我覺得說我們要去考慮真正考慮到家長的需求跟他們的感受可是說針對網路上惡意的網路上惡意的就是說針對這個政策去帶風向因為有民眾反映就是說在網路上有出現說帶著兩個小孩的媽媽被勸離的這樣子的一個創作的文章"},{"start":201.011,"end":221.217,"text":"不曉得這是真實的案例我再說明一次在網路上特別指出了他的車刺所以會更讓大家覺得好像是真的也因為指出了車刺我們馬上請列車長以及車主成員做了一個調查報告事實上在過程當中並沒有網路所講的事情沒有這一件案例第一個沒有針對特定人士舉牌也沒有勸導"},{"start":222.597,"end":241.593,"text":"家長的這個小孩的問題對那至於說家長是不是可以帶小孩去玄關這是家長他的權利跟自由但是不能應該把這兩件事情惡意的連結在一起我們在馬上當下就立刻的澄清並無此事啦那所以很遺憾這件事情這個變成好像是一個"},{"start":242.293,"end":256.69,"text":"大家真的信以為真那事實上高鐵在處理嬰幼兒跟孩童的親子的作為不是在寧靜車廂這個政策開始才有這個問題事實上在寧靜車廂之前高鐵已經開通了18年"},{"start":257.23,"end":274.9,"text":"大家對高鐵這個品牌以及對於孩童處理的模式事實上應該大家大概都知道我們處理的模式是什麼就是輔導安撫我們並不特別的介入所以我想希望大家也能夠理解高鐵並沒有改變我們會持續推動大家所重視的3C跟講手機同時也會繼續親自友善謝謝"},{"start":276.561,"end":298.895,"text":"是好那所以就是說針對這樣子一件不是事實的這樣子的網路文章我們希望高鐵應該也要有所作為去追究他的就是不實的這樣子的一個責任散布不實訊息這樣子的一個責任是好我們會來處理謝謝那我們也看到就是說高鐵在針對這個政策也有做一些優化的一個措施這個本息是"},{"start":300.235,"end":328.288,"text":"就是說包括勸導執行模式的一個調整我想這個是有需要的就是如同剛剛我們蔡啟昌委員所說的這個人員的一個教育訓練的一個部分我想這個是有需要的那另外我想再請教一下就是說因為這個臨近車廂推動之後我們利益良善不過還是引起了一些爭議那據瞭解我們高鐵後續還會有兩項新的政策就是"},{"start":329.56,"end":336.89,"text":"取消彈性對號座跟自由座指定車次是不是這兩項新的政策有預計要實施"},{"start":337.882,"end":360.408,"text":"首先第一個就是所謂的這個對號座這個必須要換票才能夠這個提早達成這個是即將上路那事實上也跟大部分的這個社會大眾做了說明我們以網路上所瞭解其實大部分大家都可以理解那很重要的原因是因為現在事實上高鐵是一票難求你不是不可以提早達成是你提早達成必須要退換票"},{"start":360.928,"end":375.847,"text":"為什麼因為你如果不退票的話你這一張票就是換票可能就是來不及有可能是差三分鐘車子要開了他馬上衝進去是很不好意思但是因為你現在不退票會造成這張票事實上別人也沒有辦法購買就等於是一個人佔了兩個位置"},{"start":377.008,"end":402.746,"text":"那以現在我們的搭乘的這樣子的一個擁擠的程度我們必須要珍惜每一張票珍惜每一個位置其實也就是為其他人提供機會這是第一件事情第二個就是您剛剛提的指定車是自由席我們事實上還在研議當中並沒有明確的實施日期這個其實最主要是針對超尖峰時刻我們目前在月台上的擁擠程度以及對號座都有站立的狀況的一個考量"},{"start":403.496,"end":422.197,"text":"我想自由坐的一個選擇對乘客來說除了票價的考量之外我想就是說時間彈性跟這個迅速就是說它的行程上的一個迅速的一個掌握我想這是很重要的一個因素啦所以自由坐如果說要指定車式就不叫自由了嘛"},{"start":423.177,"end":449.827,"text":"所以我還特別說明這是針對超尖峰時段超尖峰時段就是這是不得已比如說這個廉價的這個收價的那一天的前一天那個下午事實上是非常的擁擠對我覺得這個方面應該可以去思考不同一個方式來做一個調整因為我看我們最近的這個就是在就是車站裡面好像也有做一個"},{"start":450.627,"end":465.996,"text":"排隊的一個規劃區我想這應該就是可以另外一種彈性的一個做法所以我們現在各種方式都在模擬演練 因應 對我們希望能夠維持旅客本身原本的便利性跟自由性到最高的地步 對"},{"start":467.117,"end":491.091,"text":"是好我想就是說因為在鄰近車廂這個政策一推動之後就有一些爭議啊那造成一些社會的一些就是擾動了那我們不希望說一波未平一波又起所以就是說新的政策的實施一定要審慎的一個考量是謝謝委員的提醒好謝謝市董事長那接下來我邀請一下那個運動會的林主委"},{"start":497.1,"end":497.282,"text":"文豪"},{"start":498.272,"end":527.59,"text":"主委早安最近就是发生一件这个长荣航空就是有一位空服务员在执勤的时候就是发生身体不适的状况那后来就医但还是不幸过世的这样子的一件不幸的一个事件那我想这件事情引起很多的讨论跟关注就是说有关航空产业这个空服务员尤其是空服务员的这个请假或排班制度是不是有需要检讨的"},{"start":528.11,"end":530.514,"text":"一個部分畢竟這個空服員"},{"start":531.323,"end":560.943,"text":"他的這個健康也是關係著整個航空安全一個重要的因素因為我們看有一部分這個統計就是國際航空運輸協會的一個統計超過60%的機上事故當中空服員的即使應變成功是可以避免傷亡的所以對空服員他們的職責來說他們不只是提供這個機上的服務而已他們重要的一個任務另外一個重要的任務也是"},{"start":562.244,"end":586.524,"text":"維護這個飛航安全跟處理緊急狀況就是說在這個駕駛艙外的一個第一線的一個人員所以這個是非常的一個重要所以在這個事件發生了那我們是不是也應該要去重視去了解關注這個航空業到底發生了哪些問題雖然沒有直接涉及到航安那我們是不是預安會這邊是不是也有可以有一些作為"},{"start":587.999,"end":613.887,"text":"包委員 我們差不多每一件的會養事務的調查都會涉及疲勞架式或者是排盤表的這個統計分析那麼醫療會的一些事務調查跟那個改善建議的資料我們都會延伸起來做應用如果這個系統這個database夠的時候我們就會做一個專案研究"},{"start":614.867,"end":633.141,"text":"我想就會把它變成一個一個案子來變通案然後會跟主管機關就是棉行局會跟他們講說這個可能涉及有涉及系統性的風險等等一般都是這樣做主委那個我請教你就是就運安會的職責啊他只針對事故的調查嗎"},{"start":635.353,"end":655.139,"text":"事故的調查所拿到的資料跟改善資源資料會變成累積一個足夠的那個母數的時候我們就會延伸出來應用做專案研究就變成一個研究報告出來因為就我們院會的這個執掌裡面他有很明確的一個規範就是說"},{"start":657.659,"end":675.587,"text":"這個運輸事故趨勢分析運輸安全改善建議是追蹤及運輸安全專案研究所以我們不一定是說在事故發生之後才可以去進行研究而是針對特定的議題或者是現象我們就可以針對這個部分去進行運輸安全專案研究嗎是不是"},{"start":677.456,"end":700.371,"text":"對特定的大眾所關注的案子我們是可以去蒐集但是一般我們有因為有事件有調查嘛我剛剛報告那有一些資料被蒐集完之後會做得比較快如果說從因為我們的主要工作還是調查嘛那如果要為了這個不是屬於調查事故調查的案子特別去蒐集的時候就要要有一些計畫性的一個一個規劃"},{"start":702.421,"end":711.748,"text":"因為這個是涉及到航空的一個安全嘛所以你認為這個空服員的這個健康狀況跟航空的安全有沒有關係"},{"start":712.728,"end":734.146,"text":"當然有關係這個依照航空系會場作業管理規則民航局的標準組他們都會去去檢核嘛查核嘛那這個是屬於他們的職責是所在但是這個案子如果是屬於跟班表跟批老分析有關係的話我們會跟他跟他合作看他怎麼樣來讓他更不要就事情不要再發生了讓他有一個趨勢出來分析出來這樣子"},{"start":735.851,"end":763.245,"text":"我想就是我們運安會也曾經針對飲水作業與管理安全議題提出這個研究報告所以提出這個專案研究並不是沒有案例可循所以這個部分我們也希望就是說主委不要說把這個完全就是已給這個民航局去處理不會就我們的職責的部分我們也應該去做一個了解然後提出專業的一個建議"},{"start":764.866,"end":792.644,"text":"讓就是確保這個空服員的他的一個權益我想這個跟他們權益跟健康都有很重要的關係我們會找美容局一起來看看怎麼樣幫助他們把這個案子變成一個議題式的關係就好我想有很多的問題都是需要跨單位跨部會去合作的不是單一個單位的一個問題所以這個部分我想這個也是一個很重要的問題我們希望運行會這邊也要主動的去關心跟了解"},{"start":793.065,"end":794.312,"text":"是 是 謝謝委員好 謝謝謝謝"}]}}},"gazette":{"lineno":291,"blocks":[["陳委員素月：（10時4分）謝謝主席，請主席邀請高鐵史董事長。"],["主席：史董事長，請。"],["史董事長哲：委員早。"],["陳委員素月：董事長早。我們今天針對高鐵寧靜車廂，高鐵在9月22號正式施行，迄今不到1個月，也引起了一些爭議，因為在這個政策剛剛宣布的時候，事實上本席辦公室也陸續接到家長或者親子團體的反映，因為他們對於寧靜車廂實施之後，一些家長帶幼兒的是不是會遭受到異樣眼光，小孩子吵鬧的時候是不是會遭受到異樣眼光，那種壓力就造成他們的焦慮。所以目前你們施行了近月之後，也有做了一些調整，在這邊先請教一下董事長，你們在實施這個政策從一開始到現在所要規範的行為及對象有改變嗎？"],["史董事長哲：跟委員報告，從8月宣布至今，對象都沒有改變，就是講手機到玄關，使用3C戴耳機，就是這兩樣事情。"],["陳委員素月：對，就是這樣子嘛！可是還是引起了家長的焦慮，可見你們這個政策並沒有很充分說明讓社會大眾都很清楚，是不是？"],["史董事長哲：我們實務上在車廂裡面及我們所接到的客訴反映，我必須說現實上並沒有真正看到這方面的投訴，不過，因為社會大眾不管有沒有坐上高鐵可能有這樣子的焦慮，事實上我們也做了一個善意的回應，我們會更加的宣導有關於寧靜車廂與友善親子共存，也就是說親子友善除了是高鐵的執行方式之外，也是整體國人旅客大家也要包容，小孩是我們社會共同成長的一環。"],["陳委員素月：事實上，這個政策出發點是好的，立意良善，根據高鐵做的民調，也有近九成的民眾支持、贊成這樣子的政策，所以雖然有九成都贊成，但你們也要去考慮到一成這些有意見的族群他們是什麼樣的意見。當然我想家長有這個疑慮，你們就是要讓他們能夠充分的了解，而且要化解他們的憂慮及擔心。"],["史董事長哲：是，當然，這個部分我們都會努力來進行。"],["陳委員素月：因為我覺得我們要真正考慮到家長的需求及他們的感受，可是針對網路上惡意的針對這個政策帶風向，因為有民眾反映在網路上有出現帶著兩個小孩的媽媽被勸離這樣子的創作文章，不曉得這是真實的案例，還是……"],["史董事長哲：我再說明一次，在網路上特別指出了他的車次，所以更讓大家覺得好像是真的，也因為指出了車次，我們馬上請列車長及車組成員做了一個調查報告，事實上這過程當中並沒有網路所講的事情。"],["陳委員素月：沒有這一件案例？"],["史董事長哲：第一個，沒有針對特定人士舉牌，也沒有勸導家長關於小孩的問題。"],["陳委員素月：帶小孩子離開。"],["史董事長哲：對，至於說家長是不是可以帶小孩去玄關，這是家長他的權利及自由，但是不能把這兩件事情惡意的連結在一起，我們在當下就立刻澄清並無此事。所以很遺憾這件事情變成大家好像真的信以為真，事實上，高鐵在處理嬰幼兒及孩童的親子作為不是在寧靜車廂政策開始才有這個問題，在寧靜車廂之前，高鐵已經開通了18年，大家對高鐵這個品牌及對於孩童處理的模式，事實上大概都應該知道我們處理的模式是什麼，就是輔導、安撫，我們並不特別介入。所以希望大家也能夠理解，高鐵並沒有改變，我們會持續推動大家所重視的3C與講手機，同時也會繼續親子友善，謝謝。"],["陳委員素月：好，所以針對這樣子一件不是事實的網路文章，我們希望高鐵應該也要有所作為，去追究他散布不實訊息的責任，扼止這樣的歪風。"],["史董事長哲：是，好，我們會來處理，謝謝。"],["陳委員素月：那我們也看到高鐵在針對這個政策也有做一些優化措施，這個本席是肯定的，包括勸導執行模式的調整，我想這個是有需要的，就如同剛剛蔡其昌委員所說的，人員教育訓練的部分，我想這個是有需要的。"],["史董事長哲：是，謝謝。"],["陳委員素月：另外我想再請教一下，因為寧靜車廂推動之後，你們的立意良善，不過還是引起了一些爭議。據了解，高鐵後續還會有兩項新的政策：取消彈性對號座與自由座指定車次，這兩項新的政策是不是有預計要實施？"],["史董事長哲：首先對號座必須要換票才能夠提早搭乘，這個是即將上路，事實上也跟大部分的社會大眾做了說明，我們以網路上所了解的，其實大部分大家都可以理解。但很重要的原因是因為現在事實上高鐵是一票難求，你不是不可以提早搭乘，是你提早搭乘必須要退換票，為什麼？因為你如果不退票的話，你這一張票……"],["陳委員素月：可是換票，可能就是來不及，有可能是差三分鐘車子要開了，他馬上衝進去。"],["史董事長哲：是，很不好意思，但是因為你現在不退票，會造成這張票事實上別人也沒有辦法購買，等於是一個人占了兩個位置，以現在我們搭乘這樣的擁擠程度，我們必須要珍惜每一張票，珍惜每一個位置其實也就是為其他人提供機會，這是第一件事情。第二個就是您剛剛提的指定車次自由席，我們事實上還在研議當中，並沒有明確的實施日期，這個其實最主要是針對超尖峰時刻，我們目前在月臺上的擁擠程度，以及對號座都有站立狀況的考量。"],["陳委員素月：我想自由座的選擇，對乘客來說，除了票價的考量之外，就是時間彈性跟迅速……"],["史董事長哲：便利性。"],["陳委員素月：就是他行程上迅速的掌握，我想這是很重要的一個因素，所以自由座如果要指定車次，就不叫自由了。"],["史董事長哲：所以我要特別說明，這是針對超尖峰時段，這是不得已的，比如連假收假的前一天下午，事實上是非常的擁擠。"],["陳委員素月：我覺得這方面應該可以去思考不同的方式來調整，因為我看我們最近在車站裡面，好像也有做一個排隊的規劃區，我想這應該就是另外一種彈性的作法。"],["史董事長哲：是，所以我們現在各種方式都在模擬、演練、因應，我們希望能夠維持旅客本身原本的便利性跟自由性到最高的地步。"],["陳委員素月：是，因為在寧靜車廂這個政策一推動之後，就有一些爭議，造成社會的一些擾動，我們不希望一波未平一波又起，所以新的政策實施一定要審慎的考量。"],["史董事長哲：是，謝謝委員的提醒。"],["陳委員素月：謝謝史董事長。","接下來我邀請一下運安會的林主委。"],["林主任委員信得：委員好。"],["陳委員素月：主委早安。最近發生長榮航空有一位空服員在值勤的時候，發生身體不適的狀況，後來就醫，但還是過世這樣子的一件不幸的事件，我想這件事情也引起很多的討論跟關注，有關航空產業，尤其是空服員的請假或排班制度，是不是有需要檢討的部分？畢竟空服員的健康也是關係著整個航空安全重要的一個因素，因為我們看國際航空運輸協會的一份統計，超過60%的機上事故當中，空服員的即時應變成功，是可以避免傷亡的。所以對空服員的職責來說，他們不只是提供機上的服務而已，他們另外一個重要的任務，也是維護飛航安全跟處理緊急狀況，就是駕駛艙外第一線的人員，這是非常的重要。所以在這個事件發生了，我們是不是也應該要去重視、去了解、關注航空業到底發生了哪些問題，雖然沒有直接涉及到航安，但是運安會是不是也可以有一些作為？"],["林主任委員信得：報告委員，我們差不多每一件飛航事故的調查，都會涉及疲勞駕駛或者是排班表的統計分析，那麼運安會的一些事故調查跟改善建議的資料，我們都會延伸起來做應用。如果這個系統database夠的話，我們就會做專案研究，把它變成通案，然後會跟主管機關民航局講，這個可能有涉及系統性的風險等等，一般都是這樣做。"],["陳委員素月：主委，我請教你，就運安會的職責，它只針對事故的調查嗎？"],["林主任委員信得：事故的調查所拿到的資料跟改善建議，這個資料累積足夠母數的時候，我們就會延伸出來應用做專案研究，就會變成一個研究報告出來。"],["陳委員素月：因為就我們運安會的職掌裡面有很明確的規範，就是運輸事故趨勢分析、運輸安全改善建議之追蹤及運輸安全專案研究，所以我們不一定是在事故發生之後才可以去進行研究，而是針對特定的議題或者是現象，我們就可以針對這個部分去進行運輸安全專案研究，是不是？"],["林主任委員信得：對特定的大眾所關注的案子，我們是可以去蒐集。但是一般我們因為事件有調查，我剛剛報告過，有一些資料被蒐集完之後，會做得比較快。因為我們主要的工作還是調查，如果要為了不是屬於事故調查的案子特別去蒐集的時候，就要有一些計畫性的規劃。"],["陳委員素月：因為這是涉及到航空的安全，主委認為空服員的健康狀況跟航空的安全有沒有關係？"],["林主任委員信得：當然有關係。依照航空器飛航作業管理規則，民航局的標準組都會去檢核、查核，這是屬於他們的職責之所在，但是這個案子如果是屬於跟班表、跟疲勞有關係的話，我們會跟它合作，看怎麼樣讓事情不要再發生了，讓它有一個分析出來。"],["陳委員素月：我想我們運安會也曾經針對引水作業與管理安全議題提出研究報告，所以提出專案研究並不是沒有案例可循，我們也希望主委不要把這個部分完全移給民航局去處理。"],["林主任委員信得：不會、不會。"],["陳委員素月：就我們職責的部分，我們也應該去做了解，然後提出專業的建議，確保空服員的權益，我想這跟他們權益跟健康都有很重要的關係。"],["林主任委員信得：我們會請民航局一起來看看怎麼樣幫助他們，把這個案子變成議題式的關係這樣子。"],["陳委員素月：我想有很多的問題都需要跨單位、跨部會去合作，不是單一個單位的問題。"],["林主任委員信得：是，謝謝委員。"],["陳委員素月：所以這個部分，我想這是一個很重要的問題，希望運安會這邊也要主動的去關心跟了解。"],["林主任委員信得：是，謝謝委員。"],["陳委員素月：好，謝謝。"],["林主任委員信得：謝謝。"],["主席：謝謝。","接下來請許智傑委員質詢。"]],"agenda":{"page_end":372,"meet_id":"委員會-11-4-23-3","speakers":["洪孟楷","李昆澤","蔡其昌","陳素月","許智傑","何欣純","林俊憲","魯明哲","黃健豪","廖先翔","徐富癸","王育敏","張嘉郡","黃國昌","邱若華","邱志偉","林月琴","張雅琳","陳冠廷","林國成","游顥"],"page_start":311,"meetingDate":["2025-10-16"],"gazette_id":"1148401","agenda_lcidc_ids":["1148401_00007"],"meet_name":"立法院第11屆第4會期交通委員會第3次全體委員會議紀錄","content":"一、邀請國家運輸安全調查委員會主任委員林信得列席報告業務概況，並備質詢；二、邀請交通\n部部長陳世凱、衛生福利部次長及台灣高速鐵路股份有限公司董事長史哲列席就「高鐵公司推動\n寧靜車廂所引發正反意見，政策上路近一個月的成效及後續宣導因應」進行專題報告，並備質詢","agenda_id":"1148401_00006"}}}