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60.719, \"score\": 0.798}, {\"word\": \"有\", \"start\": 60.719, \"end\": 60.839, \"score\": 0.995}, {\"word\": \"人\", \"start\": 60.839, \"end\": 61.079, \"score\": 0.998}, {\"word\": \"吵\", \"start\": 61.079, \"end\": 61.099, \"score\": 0.132}]}, {\"start\": 62.521, \"end\": 80.064, \"text\": \"這個他們都會主動去去只不過說你們在這個政策之下從過去的較為被動較為被動有人說他吵較為被動的干預變成你們要求主動積極把一個服務的一個角色變成一個類似警察的一個角色\", \"words\": [{\"word\": \"這\"}, {\"word\": \"個\"}, {\"word\": \"他\", \"start\": 62.521, \"end\": 62.721, \"score\": 0.848}, {\"word\": \"們\"}, {\"word\": \"都\", \"start\": 62.721, \"end\": 62.962, \"score\": 0.993}, {\"word\": \"會\"}, {\"word\": \"主\", \"start\": 62.962, \"end\": 63.302, \"score\": 0.928}, {\"word\": \"動\"}, {\"word\": \"去\", \"start\": 63.302, \"end\": 63.823, \"score\": 0.963}, {\"word\": \"去\", \"start\": 63.823, \"end\": 64.183, \"score\": 0.889}, {\"word\": \"只\", \"start\": 64.183, \"end\": 64.303, \"score\": 0.849}, {\"word\": \"不\", \"start\": 64.303, \"end\": 65.044, \"score\": 0.954}, 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{\"word\": \"員\"}], \"language\": \"zh\"}","srt":"1\n00:00:00,836 --> 00:00:10,046\n好有請我們謝謝主席有請我們高鐵公司石董事長市長也有來嘛市長代表好這個\n\n2\n00:00:17,447 --> 00:00:39,257\n現在高鐵寧靜車廂的一個政策其實才上路沒有多久一個月時間都不到其實我的觀察點是這樣社會有不同的一個想法去爭論辯論討論我覺得都是好事但是我是覺得我是看一位新的董事長到任為了高鐵做了一個決策\n\n3\n00:00:40,237 --> 00:01:01,099\n然後呢做一個決策其實車廂要3C不能開要保持一定的水準寧靜其實不是你上任啦其實之前這個就像講說過去18年親子小孩在吵你們的服務員擺就會去協助了都不是現在發生的也不是你的政策新的政策過去如果有人吵\n\n4\n00:01:02,521 --> 00:01:20,064\n這個他們都會主動去去只不過說你們在這個政策之下從過去的較為被動較為被動有人說他吵較為被動的干預變成你們要求主動積極把一個服務的一個角色變成一個類似警察的一個角色\n\n5\n00:01:20,484 --> 00:01:39,525\n那對不對我坦白講因為我所了解希望搭乘整個高鐵稍微能夠保持安靜的人絕對是大多數啦包括我一樣啦我怎麼想你沒有推這個政策之前本來就是這樣啊那可是你推這個政策之後\n\n6\n00:01:40,626 --> 00:02:02,689\n那我講到現在昨天你這次讓我覺得滿佩服你的千錯萬錯都是你的錯始則道歉你哪一個錯了目前你承認的錯是哪一個先不要講一千個你先講第一個錯我想讓大家誤解我想這個就是我們來承擔所以我懂了第一個錯是讓大家誤解了你的對的政策\n\n7\n00:02:03,926 --> 00:02:27,719\n是我已經講了就是大家誤解誤解所以你的政策都沒問題嗎我想我們從科學的實證上大家都知道說大家都支持3C的管制戴耳機以及講手機到學校所以石董事長你要知道一件事在這個的部分絕對有90%以上的乘客是支持要保持安靜的車廂\n\n8\n00:02:28,940 --> 00:02:55,566\n同樣這90%的人也根本就完全體諒同理心小孩子不可控的他的一些哭鬧只要家長安撫的誰會反對呢這兩個東西到現在為止這90%的人不用表決耶我覺得不用表決他們兩個立場都同意的所以千錯萬錯但是你要記得一件事你現在所有的動作之前都有的\n\n9\n00:02:56,846 --> 00:03:24,436\n包括幫忙小孩子甚至有一些其實我覺得你們的服務還不錯有些不便的人你們有跑步輪椅去推我覺得你們的服務真的不錯啦也不是說你上任的可是在你重新定義之後發生很多社會爭論我覺得直接要去思考所以我想要告訴你千錯萬錯都是你的錯你不是使者你是高鐵公司的董事長當你在講這個的時候我覺得你的員工是最喪氣的\n\n10\n00:03:25,768 --> 00:03:52,429\n把過去被動式的員工因為你的政策你知道嗎要變成主動式要舉牌他的工作量多了兩三倍跟客戶乘客產生增值的機率增加了幾百倍然後來扛著您命衝了不到一個月我告訴你你幫他道歉了就是說這些員工的所有的努力就是董事長錯了就是他等於白幹了\n\n11\n00:03:53,129 --> 00:04:14,899\n他做了這麼多所以都是錯所以我想我剛剛已經講了寧靜車廂跟親子友善這90%以上的人全部都支持而且以前都在做的那你現在到底什麼樣的做法你說千錯萬錯都是你的錯其實我剛剛講有好幾位委員說了你有12列車廂\n\n12\n00:04:17,401 --> 00:04:32,134\n蛇獵車廂啦你現在這個政策不是叫寧靜車廂啦你叫寧靜列車啦好不好就不好意思我講錯了寧靜列車就是貼在車廂上面的廣告不好意思整車除了那個走廊的位置全部每個車廂都是寧靜嘛\n\n13\n00:04:34,156 --> 00:04:51,087\n我覺得你要有寧靜車廂是不是在新車啦我想舊車已經是這樣了新車打造一個台灣模式的不一定像歐洲的家庭車廂不一定像日本的這個叫做富佑車廂我們可以自己的他們有遊戲空間我們不可能一個多小時\n\n14\n00:04:52,088 --> 00:05:19,921\n位置少了變遊戲空間坐不到但是那個透過了彩繪各種的一種視覺的一個親子的這個部分但是坐那個車廂你一個車廂去那邊容忍池就要高一點我覺得在新車還有機會的時候你能夠納入考量好不好好謝謝我想我們這個我們會來特別研究來注意好那接下來其實現在這個禮拜搞得很亂\n\n15\n00:05:21,141 --> 00:05:41,431\n但是這是一個壞消息因為千錯萬錯你都承認是你的錯但是還是有一個好消息好消息喔是你看看這個是你們把您那張牌子撤掉了嘛對不對現在變成了一個是不是這個\n\n16\n00:05:42,803 --> 00:06:09,247\n上面寫的還是這三點注意事項是的那那是一本什麼東西那是一張卡嗎你有看過你有看過你坐飛機你的經驗比我還多到任何一個體系你做為這個整個旅遊不光是車整個住校整個高鐵的旅遊裡面所有內容寫了這麼多是你花錢找這個不管油家媒體去做的這報告不好意思\n\n17\n00:06:09,867 --> 00:06:23,254\n現在沒人打開來看了因為它的功能已經變成一張提示卡就這樣子所有的東西剛剛已經給你看囉所有從車廂第一位到最後一位全都是背面就取代你這卡的這個部分啦我也覺得你這是急救張還是怎麼回事這是一個你們高鐵的一個促銷的刊物\n\n18\n00:06:29,713 --> 00:06:42,713\n如果正常你問我們是正常人好不好是不是擺正面是不是Tlive這一面對嘛所以現在不正常到底為什麼這麼急我不知道但我最後拜託你了因為我看到你\n\n19\n00:06:44,560 --> 00:07:06,133\n在剛開始開記者會的時候從寧靜車廂開始你是昂首闊步啊但是雖然你現在笑容滿面啊其實你已經走了同手同腳了只是你不知道我不知道要幹嘛把這個刊物轉過來要解決問題我不太清楚是誰想到這個點子齁但是我現在跟你建議好消息是什麼好消息是兩個政策\n\n20\n00:07:07,194 --> 00:07:25,995\n影響可能更多人的目前為止還沒有上線你真的仔細思考一下11月10號你們預定對號座提前乘坐需要換票我剛也聽說了你希望他提前後面的空位啊這沒人補不行啊但我跟你講一般在感恩人他就上去了\n\n21\n00:07:26,736 --> 00:07:44,842\n我也問啊你是難道12個車廂門口都載一個人去檢驗別人的票嗎不可能你回答不可能不可能吧所以這個人都上車了但所有人提前上車或者已經會上車沒有人心理準備會有座位所以他就上車啦後面位置還是空的啊你覺得問題對後車解決了嗎好第二個\n\n22\n00:07:48,618 --> 00:08:07,579\n對於所有離峰時間提前上課的客戶即使有50個座位20個座位空在那裡他買了對號座的是下一班的票現在就上去補票改一下要補錢就補要改票就這樣如果你第二個措施是現場在現場不准\n\n23\n00:08:08,640 --> 00:08:23,366\n車上的服務人員不准幫任何人補票即使有空位我跟你講你真的思考一下所有的細節因為寧靜車廂目前被超翻的只是車上辛苦的這一個廳\n\n24\n00:08:24,506 --> 00:08:42,903\n如果你要接下來另兩個政策你要不讓他進來他提前進來三十分鐘吃便當可不可以可是這三十分鐘就有三個班次發車了他上哪個班次你到底怎麼阻擋他包括自由坐限制尖峰時間的自由坐如果自由坐他的量就這麼大\n\n25\n00:08:44,404 --> 00:09:08,827\n到底會發生什麼問題我覺得不要像第一個現在你已經說了千錯萬錯都是我的錯我們現在等11月10號我真的希望第一個能夠更精緻不要說讓你們在場站人員也去介入了然後又交代車上人員即使有空位執行董事長政策不准給他座位\n\n26\n00:09:10,478 --> 00:09:38,468\n你做得到嗎我覺得你做得到之後我覺得這些影響的有可能會超過現在我現在這樣講我不要做事後諸葛所以我今天透過這個時間第一個在新車有家庭的車廂有一個車廂或者親子車廂你們去考慮不一定要減少座位但是透過一些其他的方式來去做可以思考\n\n27\n00:09:38,988 --> 00:09:55,736\n另外兩個政策能不能堅持到底做得完我覺得經過第一次的經驗好消息就是說真的去思考一下思考一下這個問題這是我的建議好謝謝委員的提醒我們會特別來注意檢討謝謝好謝謝好謝謝盧銘哲委員\n\n","tsv":"start\tend\ttext\n836\t10046\t好有請我們謝謝主席有請我們高鐵公司石董事長市長也有來嘛市長代表好這個\n17447\t39257\t現在高鐵寧靜車廂的一個政策其實才上路沒有多久一個月時間都不到其實我的觀察點是這樣社會有不同的一個想法去爭論 辯論 討論我覺得都是好事但是我是覺得我是看一位新的董事長到任為了高鐵做了一個決策\n40237\t61099\t然後呢做一個決策其實車廂要3C不能開要保持一定的水準寧靜其實不是你上任啦其實之前這個就像講說過去18年親子小孩在吵你們的服務員擺就會去協助了都不是現在發生的也不是你的政策新的政策過去如果有人吵\n62521\t80064\t這個他們都會主動去去只不過說你們在這個政策之下從過去的較為被動較為被動有人說他吵較為被動的干預變成你們要求主動積極把一個服務的一個角色變成一個類似警察的一個角色\n80484\t99525\t那對不對我坦白講因為我所了解希望搭乘整個高鐵稍微能夠保持安靜的人絕對是大多數啦包括我一樣啦我怎麼想你沒有推這個政策之前本來就是這樣啊那可是你推這個政策之後\n100626\t122689\t那我講到現在 昨天你這次讓我覺得滿佩服你的千錯萬錯都是你的錯 始則道歉你哪一個錯了目前你承認的錯是哪一個先不要講一千個 你先講第一個錯我想讓大家誤解我想這個就是我們來承擔所以我懂了 第一個錯是讓大家誤解了你的對的政策\n123926\t147719\t是 我已經講了就是大家誤解誤解 所以你的政策都沒問題嗎我想我們從科學的實證上大家都知道說大家都支持3C的管制戴耳機以及講手機到學校所以石董事長你要知道一件事在這個的部分絕對有90%以上的乘客是支持要保持安靜的車廂\n148940\t175566\t同樣這90%的人也根本就完全體諒同理心小孩子不可控的他的一些哭鬧只要家長安撫的誰會反對呢這兩個東西到現在為止這90%的人不用表決耶我覺得不用表決他們兩個立場都同意的所以千錯萬錯但是你要記得一件事你現在所有的動作之前都有的\n176846\t204436\t包括幫忙小孩子 甚至有一些其實我覺得你們的服務還不錯有些不便的人 你們有跑步輪椅去推我覺得你們的服務真的不錯啦也不是說你上任的可是在你重新定義之後發生很多社會爭論我覺得直接要去思考所以我想要告訴你千錯萬錯都是你的錯你不是使者 你是高鐵公司的董事長當你在講這個的時候我覺得你的員工是最喪氣的\n205768\t232429\t把過去被動式的員工因為你的政策你知道嗎 要變成主動式 要舉牌他的工作量多了兩三倍跟客戶 乘客產生增值的機率增加了幾百倍然後來扛著您命衝了不到一個月我告訴你 你幫他道歉了就是說這些員工的所有的努力就是董事長錯了就是他等於白幹了\n233129\t254899\t他做了這麼多所以都是錯所以我想我剛剛已經講了寧靜車廂跟親子友善這90%以上的人全部都支持而且以前都在做的那你現在到底什麼樣的做法你說千錯萬錯都是你的錯其實我剛剛講有好幾位委員說了你有12列車廂\n257401\t272134\t蛇獵車廂啦你現在這個政策不是叫寧靜車廂啦你叫寧靜列車啦好不好就不好意思我講錯了寧靜列車就是貼在車廂上面的廣告不好意思整車除了那個走廊的位置全部每個車廂都是寧靜嘛\n274156\t291087\t我覺得你要有寧靜車廂是不是在新車啦我想舊車已經是這樣了新車打造一個台灣模式的不一定像歐洲的家庭車廂不一定像日本的這個叫做富佑車廂我們可以自己的他們有遊戲空間我們不可能一個多小時\n292088\t319921\t位置少了變遊戲空間 坐不到但是那個透過了彩繪各種的一種視覺的一個親子的這個部分但是坐那個車廂你一個車廂去那邊容忍池就要高一點我覺得在新車還有機會的時候你能夠納入考量好不好好 謝謝我想我們這個我們會來特別研究來注意好 那接下來其實現在這個禮拜搞得很亂\n321141\t341431\t但是這是一個壞消息 因為千錯萬錯你都承認是你的錯 但是還是有一個好消息好消息喔是你看看這個是你們把您那張牌子撤掉了嘛 對不對現在變成了一個 是不是這個\n342803\t369247\t上面寫的還是這三點注意事項是的那那是一本什麼東西那是一張卡嗎你有看過你有看過你坐飛機你的經驗比我還多到任何一個體系你做為這個整個旅遊不光是車整個住校整個高鐵的旅遊裡面所有內容寫了這麼多是你花錢找這個不管油家媒體去做的這報告不好意思\n369867\t383254\t現在沒人打開來看了 因為它的功能已經變成一張提示卡就這樣子 所有的東西 剛剛已經給你看囉所有從車廂第一位到最後一位 全都是背面就取代你這卡的這個部分啦我也覺得你這是急救張還是怎麼回事 這是一個你們高鐵的一個促銷的刊物\n389713\t402713\t如果正常 你問我們是正常人好不好是不是擺正面 是不是T live這一面 對嘛所以現在不正常 到底為什麼這麼急我不知道 但我最後拜託你了因為我看到你\n404560\t426133\t在剛開始開記者會的時候從寧靜車廂開始你是昂首闊步啊但是雖然你現在笑容滿面啊其實你已經走了同手同腳了只是你不知道我不知道要幹嘛把這個刊物轉過來要解決問題我不太清楚是誰想到這個點子齁但是我現在跟你建議好消息是什麼好消息是兩個政策\n427194\t445995\t影響可能更多人的目前為止還沒有上線你真的仔細思考一下11月10號你們預定對號座提前乘坐需要換票我剛也聽說了你希望他提前後面的空位啊這沒人補不行啊但我跟你講一般在感恩人他就上去了\n446736\t464842\t我也問啊 你是難道12個車廂門口都載一個人去檢驗別人的票嗎不可能 你回答不可能不可能吧 所以這個人都上車了但所有人提前上車 或者已經會上車沒有人心理準備會有座位所以他就上車啦 後面位置還是空的啊你覺得問題對後車解決了嗎好 第二個\n468618\t487579\t對於所有離峰時間提前上課的客戶即使有50個座位20個座位空在那裡他買了對號座的是下一班的票現在就上去補票改一下要補錢就補要改票就這樣如果你第二個措施是現場在現場不准\n488640\t503366\t車上的服務人員不准幫任何人補票 即使有空位我跟你講你真的思考一下所有的細節因為寧靜車廂目前被超翻的只是車上辛苦的這一個廳\n504506\t522903\t如果你要接下來另兩個政策你要不讓他進來他提前進來三十分鐘吃便當可不可以可是這三十分鐘就有三個班次發車了他上哪個班次你到底怎麼阻擋他包括自由坐限制尖峰時間的自由坐如果自由坐他的量就這麼大\n524404\t548827\t到底會發生什麼問題我覺得不要像第一個現在你已經說了千錯萬錯都是我的錯我們現在等11月10號我真的希望第一個能夠更精緻不要說讓你們在場站人員也去介入了然後又交代車上人員即使有空位執行董事長政策不准給他座位\n550478\t578468\t你做得到嗎我覺得你做得到之後我覺得這些影響的有可能會超過現在我現在這樣講我不要做事後諸葛所以我今天透過這個時間第一個在新車有家庭的車廂有一個車廂或者親子車廂你們去考慮不一定要減少座位但是透過一些其他的方式來去做可以思考\n578988\t595736\t另外兩個政策能不能堅持到底做得完我覺得經過第一次的經驗好消息就是說真的去思考一下思考一下這個問題這是我的建議好 謝謝委員的提醒我們會特別來注意檢討 謝謝好 謝謝好 謝謝盧銘哲委員\n","txt":"好有請我們謝謝主席有請我們高鐵公司石董事長市長也有來嘛市長代表好這個\n現在高鐵寧靜車廂的一個政策其實才上路沒有多久一個月時間都不到其實我的觀察點是這樣社會有不同的一個想法去爭論 辯論 討論我覺得都是好事但是我是覺得我是看一位新的董事長到任為了高鐵做了一個決策\n然後呢做一個決策其實車廂要3C不能開要保持一定的水準寧靜其實不是你上任啦其實之前這個就像講說過去18年親子小孩在吵你們的服務員擺就會去協助了都不是現在發生的也不是你的政策新的政策過去如果有人吵\n這個他們都會主動去去只不過說你們在這個政策之下從過去的較為被動較為被動有人說他吵較為被動的干預變成你們要求主動積極把一個服務的一個角色變成一個類似警察的一個角色\n那對不對我坦白講因為我所了解希望搭乘整個高鐵稍微能夠保持安靜的人絕對是大多數啦包括我一樣啦我怎麼想你沒有推這個政策之前本來就是這樣啊那可是你推這個政策之後\n那我講到現在 昨天你這次讓我覺得滿佩服你的千錯萬錯都是你的錯 始則道歉你哪一個錯了目前你承認的錯是哪一個先不要講一千個 你先講第一個錯我想讓大家誤解我想這個就是我們來承擔所以我懂了 第一個錯是讓大家誤解了你的對的政策\n是 我已經講了就是大家誤解誤解 所以你的政策都沒問題嗎我想我們從科學的實證上大家都知道說大家都支持3C的管制戴耳機以及講手機到學校所以石董事長你要知道一件事在這個的部分絕對有90%以上的乘客是支持要保持安靜的車廂\n同樣這90%的人也根本就完全體諒同理心小孩子不可控的他的一些哭鬧只要家長安撫的誰會反對呢這兩個東西到現在為止這90%的人不用表決耶我覺得不用表決他們兩個立場都同意的所以千錯萬錯但是你要記得一件事你現在所有的動作之前都有的\n包括幫忙小孩子 甚至有一些其實我覺得你們的服務還不錯有些不便的人 你們有跑步輪椅去推我覺得你們的服務真的不錯啦也不是說你上任的可是在你重新定義之後發生很多社會爭論我覺得直接要去思考所以我想要告訴你千錯萬錯都是你的錯你不是使者 你是高鐵公司的董事長當你在講這個的時候我覺得你的員工是最喪氣的\n把過去被動式的員工因為你的政策你知道嗎 要變成主動式 要舉牌他的工作量多了兩三倍跟客戶 乘客產生增值的機率增加了幾百倍然後來扛著您命衝了不到一個月我告訴你 你幫他道歉了就是說這些員工的所有的努力就是董事長錯了就是他等於白幹了\n他做了這麼多所以都是錯所以我想我剛剛已經講了寧靜車廂跟親子友善這90%以上的人全部都支持而且以前都在做的那你現在到底什麼樣的做法你說千錯萬錯都是你的錯其實我剛剛講有好幾位委員說了你有12列車廂\n蛇獵車廂啦你現在這個政策不是叫寧靜車廂啦你叫寧靜列車啦好不好就不好意思我講錯了寧靜列車就是貼在車廂上面的廣告不好意思整車除了那個走廊的位置全部每個車廂都是寧靜嘛\n我覺得你要有寧靜車廂是不是在新車啦我想舊車已經是這樣了新車打造一個台灣模式的不一定像歐洲的家庭車廂不一定像日本的這個叫做富佑車廂我們可以自己的他們有遊戲空間我們不可能一個多小時\n位置少了變遊戲空間 坐不到但是那個透過了彩繪各種的一種視覺的一個親子的這個部分但是坐那個車廂你一個車廂去那邊容忍池就要高一點我覺得在新車還有機會的時候你能夠納入考量好不好好 謝謝我想我們這個我們會來特別研究來注意好 那接下來其實現在這個禮拜搞得很亂\n但是這是一個壞消息 因為千錯萬錯你都承認是你的錯 但是還是有一個好消息好消息喔是你看看這個是你們把您那張牌子撤掉了嘛 對不對現在變成了一個 是不是這個\n上面寫的還是這三點注意事項是的那那是一本什麼東西那是一張卡嗎你有看過你有看過你坐飛機你的經驗比我還多到任何一個體系你做為這個整個旅遊不光是車整個住校整個高鐵的旅遊裡面所有內容寫了這麼多是你花錢找這個不管油家媒體去做的這報告不好意思\n現在沒人打開來看了 因為它的功能已經變成一張提示卡就這樣子 所有的東西 剛剛已經給你看囉所有從車廂第一位到最後一位 全都是背面就取代你這卡的這個部分啦我也覺得你這是急救張還是怎麼回事 這是一個你們高鐵的一個促銷的刊物\n如果正常 你問我們是正常人好不好是不是擺正面 是不是T live這一面 對嘛所以現在不正常 到底為什麼這麼急我不知道 但我最後拜託你了因為我看到你\n在剛開始開記者會的時候從寧靜車廂開始你是昂首闊步啊但是雖然你現在笑容滿面啊其實你已經走了同手同腳了只是你不知道我不知道要幹嘛把這個刊物轉過來要解決問題我不太清楚是誰想到這個點子齁但是我現在跟你建議好消息是什麼好消息是兩個政策\n影響可能更多人的目前為止還沒有上線你真的仔細思考一下11月10號你們預定對號座提前乘坐需要換票我剛也聽說了你希望他提前後面的空位啊這沒人補不行啊但我跟你講一般在感恩人他就上去了\n我也問啊 你是難道12個車廂門口都載一個人去檢驗別人的票嗎不可能 你回答不可能不可能吧 所以這個人都上車了但所有人提前上車 或者已經會上車沒有人心理準備會有座位所以他就上車啦 後面位置還是空的啊你覺得問題對後車解決了嗎好 第二個\n對於所有離峰時間提前上課的客戶即使有50個座位20個座位空在那裡他買了對號座的是下一班的票現在就上去補票改一下要補錢就補要改票就這樣如果你第二個措施是現場在現場不准\n車上的服務人員不准幫任何人補票 即使有空位我跟你講你真的思考一下所有的細節因為寧靜車廂目前被超翻的只是車上辛苦的這一個廳\n如果你要接下來另兩個政策你要不讓他進來他提前進來三十分鐘吃便當可不可以可是這三十分鐘就有三個班次發車了他上哪個班次你到底怎麼阻擋他包括自由坐限制尖峰時間的自由坐如果自由坐他的量就這麼大\n到底會發生什麼問題我覺得不要像第一個現在你已經說了千錯萬錯都是我的錯我們現在等11月10號我真的希望第一個能夠更精緻不要說讓你們在場站人員也去介入了然後又交代車上人員即使有空位執行董事長政策不准給他座位\n你做得到嗎我覺得你做得到之後我覺得這些影響的有可能會超過現在我現在這樣講我不要做事後諸葛所以我今天透過這個時間第一個在新車有家庭的車廂有一個車廂或者親子車廂你們去考慮不一定要減少座位但是透過一些其他的方式來去做可以思考\n另外兩個政策能不能堅持到底做得完我覺得經過第一次的經驗好消息就是說真的去思考一下思考一下這個問題這是我的建議好 謝謝委員的提醒我們會特別來注意檢討 謝謝好 謝謝好 謝謝盧銘哲委員\n","vtt":"WEBVTT\n\n00:00.836 --> 00:10.046\n好有請我們謝謝主席有請我們高鐵公司石董事長市長也有來嘛市長代表好這個\n\n00:17.447 --> 00:39.257\n現在高鐵寧靜車廂的一個政策其實才上路沒有多久一個月時間都不到其實我的觀察點是這樣社會有不同的一個想法去爭論辯論討論我覺得都是好事但是我是覺得我是看一位新的董事長到任為了高鐵做了一個決策\n\n00:40.237 --> 01:01.099\n然後呢做一個決策其實車廂要3C不能開要保持一定的水準寧靜其實不是你上任啦其實之前這個就像講說過去18年親子小孩在吵你們的服務員擺就會去協助了都不是現在發生的也不是你的政策新的政策過去如果有人吵\n\n01:02.521 --> 01:20.064\n這個他們都會主動去去只不過說你們在這個政策之下從過去的較為被動較為被動有人說他吵較為被動的干預變成你們要求主動積極把一個服務的一個角色變成一個類似警察的一個角色\n\n01:20.484 --> 01:39.525\n那對不對我坦白講因為我所了解希望搭乘整個高鐵稍微能夠保持安靜的人絕對是大多數啦包括我一樣啦我怎麼想你沒有推這個政策之前本來就是這樣啊那可是你推這個政策之後\n\n01:40.626 --> 02:02.689\n那我講到現在昨天你這次讓我覺得滿佩服你的千錯萬錯都是你的錯始則道歉你哪一個錯了目前你承認的錯是哪一個先不要講一千個你先講第一個錯我想讓大家誤解我想這個就是我們來承擔所以我懂了第一個錯是讓大家誤解了你的對的政策\n\n02:03.926 --> 02:27.719\n是我已經講了就是大家誤解誤解所以你的政策都沒問題嗎我想我們從科學的實證上大家都知道說大家都支持3C的管制戴耳機以及講手機到學校所以石董事長你要知道一件事在這個的部分絕對有90%以上的乘客是支持要保持安靜的車廂\n\n02:28.940 --> 02:55.566\n同樣這90%的人也根本就完全體諒同理心小孩子不可控的他的一些哭鬧只要家長安撫的誰會反對呢這兩個東西到現在為止這90%的人不用表決耶我覺得不用表決他們兩個立場都同意的所以千錯萬錯但是你要記得一件事你現在所有的動作之前都有的\n\n02:56.846 --> 03:24.436\n包括幫忙小孩子甚至有一些其實我覺得你們的服務還不錯有些不便的人你們有跑步輪椅去推我覺得你們的服務真的不錯啦也不是說你上任的可是在你重新定義之後發生很多社會爭論我覺得直接要去思考所以我想要告訴你千錯萬錯都是你的錯你不是使者你是高鐵公司的董事長當你在講這個的時候我覺得你的員工是最喪氣的\n\n03:25.768 --> 03:52.429\n把過去被動式的員工因為你的政策你知道嗎要變成主動式要舉牌他的工作量多了兩三倍跟客戶乘客產生增值的機率增加了幾百倍然後來扛著您命衝了不到一個月我告訴你你幫他道歉了就是說這些員工的所有的努力就是董事長錯了就是他等於白幹了\n\n03:53.129 --> 04:14.899\n他做了這麼多所以都是錯所以我想我剛剛已經講了寧靜車廂跟親子友善這90%以上的人全部都支持而且以前都在做的那你現在到底什麼樣的做法你說千錯萬錯都是你的錯其實我剛剛講有好幾位委員說了你有12列車廂\n\n04:17.401 --> 04:32.134\n蛇獵車廂啦你現在這個政策不是叫寧靜車廂啦你叫寧靜列車啦好不好就不好意思我講錯了寧靜列車就是貼在車廂上面的廣告不好意思整車除了那個走廊的位置全部每個車廂都是寧靜嘛\n\n04:34.156 --> 04:51.087\n我覺得你要有寧靜車廂是不是在新車啦我想舊車已經是這樣了新車打造一個台灣模式的不一定像歐洲的家庭車廂不一定像日本的這個叫做富佑車廂我們可以自己的他們有遊戲空間我們不可能一個多小時\n\n04:52.088 --> 05:19.921\n位置少了變遊戲空間坐不到但是那個透過了彩繪各種的一種視覺的一個親子的這個部分但是坐那個車廂你一個車廂去那邊容忍池就要高一點我覺得在新車還有機會的時候你能夠納入考量好不好好謝謝我想我們這個我們會來特別研究來注意好那接下來其實現在這個禮拜搞得很亂\n\n05:21.141 --> 05:41.431\n但是這是一個壞消息因為千錯萬錯你都承認是你的錯但是還是有一個好消息好消息喔是你看看這個是你們把您那張牌子撤掉了嘛對不對現在變成了一個是不是這個\n\n05:42.803 --> 06:09.247\n上面寫的還是這三點注意事項是的那那是一本什麼東西那是一張卡嗎你有看過你有看過你坐飛機你的經驗比我還多到任何一個體系你做為這個整個旅遊不光是車整個住校整個高鐵的旅遊裡面所有內容寫了這麼多是你花錢找這個不管油家媒體去做的這報告不好意思\n\n06:09.867 --> 06:23.254\n現在沒人打開來看了因為它的功能已經變成一張提示卡就這樣子所有的東西剛剛已經給你看囉所有從車廂第一位到最後一位全都是背面就取代你這卡的這個部分啦我也覺得你這是急救張還是怎麼回事這是一個你們高鐵的一個促銷的刊物\n\n06:29.713 --> 06:42.713\n如果正常你問我們是正常人好不好是不是擺正面是不是Tlive這一面對嘛所以現在不正常到底為什麼這麼急我不知道但我最後拜託你了因為我看到你\n\n06:44.560 --> 07:06.133\n在剛開始開記者會的時候從寧靜車廂開始你是昂首闊步啊但是雖然你現在笑容滿面啊其實你已經走了同手同腳了只是你不知道我不知道要幹嘛把這個刊物轉過來要解決問題我不太清楚是誰想到這個點子齁但是我現在跟你建議好消息是什麼好消息是兩個政策\n\n07:07.194 --> 07:25.995\n影響可能更多人的目前為止還沒有上線你真的仔細思考一下11月10號你們預定對號座提前乘坐需要換票我剛也聽說了你希望他提前後面的空位啊這沒人補不行啊但我跟你講一般在感恩人他就上去了\n\n07:26.736 --> 07:44.842\n我也問啊你是難道12個車廂門口都載一個人去檢驗別人的票嗎不可能你回答不可能不可能吧所以這個人都上車了但所有人提前上車或者已經會上車沒有人心理準備會有座位所以他就上車啦後面位置還是空的啊你覺得問題對後車解決了嗎好第二個\n\n07:48.618 --> 08:07.579\n對於所有離峰時間提前上課的客戶即使有50個座位20個座位空在那裡他買了對號座的是下一班的票現在就上去補票改一下要補錢就補要改票就這樣如果你第二個措施是現場在現場不准\n\n08:08.640 --> 08:23.366\n車上的服務人員不准幫任何人補票即使有空位我跟你講你真的思考一下所有的細節因為寧靜車廂目前被超翻的只是車上辛苦的這一個廳\n\n08:24.506 --> 08:42.903\n如果你要接下來另兩個政策你要不讓他進來他提前進來三十分鐘吃便當可不可以可是這三十分鐘就有三個班次發車了他上哪個班次你到底怎麼阻擋他包括自由坐限制尖峰時間的自由坐如果自由坐他的量就這麼大\n\n08:44.404 --> 09:08.827\n到底會發生什麼問題我覺得不要像第一個現在你已經說了千錯萬錯都是我的錯我們現在等11月10號我真的希望第一個能夠更精緻不要說讓你們在場站人員也去介入了然後又交代車上人員即使有空位執行董事長政策不准給他座位\n\n09:10.478 --> 09:38.468\n你做得到嗎我覺得你做得到之後我覺得這些影響的有可能會超過現在我現在這樣講我不要做事後諸葛所以我今天透過這個時間第一個在新車有家庭的車廂有一個車廂或者親子車廂你們去考慮不一定要減少座位但是透過一些其他的方式來去做可以思考\n\n09:38.988 --> 09:55.736\n另外兩個政策能不能堅持到底做得完我覺得經過第一次的經驗好消息就是說真的去思考一下思考一下這個問題這是我的建議好謝謝委員的提醒我們會特別來注意檢討謝謝好謝謝好謝謝盧銘哲委員\n\n","segments":[{"start":0.836,"end":10.046,"text":"好有請我們謝謝主席有請我們高鐵公司石董事長市長也有來嘛市長代表好這個"},{"start":17.447,"end":39.257,"text":"現在高鐵寧靜車廂的一個政策其實才上路沒有多久一個月時間都不到其實我的觀察點是這樣社會有不同的一個想法去爭論 辯論 討論我覺得都是好事但是我是覺得我是看一位新的董事長到任為了高鐵做了一個決策"},{"start":40.237,"end":61.099,"text":"然後呢做一個決策其實車廂要3C不能開要保持一定的水準寧靜其實不是你上任啦其實之前這個就像講說過去18年親子小孩在吵你們的服務員擺就會去協助了都不是現在發生的也不是你的政策新的政策過去如果有人吵"},{"start":62.521,"end":80.064,"text":"這個他們都會主動去去只不過說你們在這個政策之下從過去的較為被動較為被動有人說他吵較為被動的干預變成你們要求主動積極把一個服務的一個角色變成一個類似警察的一個角色"},{"start":80.484,"end":99.525,"text":"那對不對我坦白講因為我所了解希望搭乘整個高鐵稍微能夠保持安靜的人絕對是大多數啦包括我一樣啦我怎麼想你沒有推這個政策之前本來就是這樣啊那可是你推這個政策之後"},{"start":100.626,"end":122.689,"text":"那我講到現在 昨天你這次讓我覺得滿佩服你的千錯萬錯都是你的錯 始則道歉你哪一個錯了目前你承認的錯是哪一個先不要講一千個 你先講第一個錯我想讓大家誤解我想這個就是我們來承擔所以我懂了 第一個錯是讓大家誤解了你的對的政策"},{"start":123.926,"end":147.719,"text":"是 我已經講了就是大家誤解誤解 所以你的政策都沒問題嗎我想我們從科學的實證上大家都知道說大家都支持3C的管制戴耳機以及講手機到學校所以石董事長你要知道一件事在這個的部分絕對有90%以上的乘客是支持要保持安靜的車廂"},{"start":148.94,"end":175.566,"text":"同樣這90%的人也根本就完全體諒同理心小孩子不可控的他的一些哭鬧只要家長安撫的誰會反對呢這兩個東西到現在為止這90%的人不用表決耶我覺得不用表決他們兩個立場都同意的所以千錯萬錯但是你要記得一件事你現在所有的動作之前都有的"},{"start":176.846,"end":204.436,"text":"包括幫忙小孩子 甚至有一些其實我覺得你們的服務還不錯有些不便的人 你們有跑步輪椅去推我覺得你們的服務真的不錯啦也不是說你上任的可是在你重新定義之後發生很多社會爭論我覺得直接要去思考所以我想要告訴你千錯萬錯都是你的錯你不是使者 你是高鐵公司的董事長當你在講這個的時候我覺得你的員工是最喪氣的"},{"start":205.768,"end":232.429,"text":"把過去被動式的員工因為你的政策你知道嗎 要變成主動式 要舉牌他的工作量多了兩三倍跟客戶 乘客產生增值的機率增加了幾百倍然後來扛著您命衝了不到一個月我告訴你 你幫他道歉了就是說這些員工的所有的努力就是董事長錯了就是他等於白幹了"},{"start":233.129,"end":254.899,"text":"他做了這麼多所以都是錯所以我想我剛剛已經講了寧靜車廂跟親子友善這90%以上的人全部都支持而且以前都在做的那你現在到底什麼樣的做法你說千錯萬錯都是你的錯其實我剛剛講有好幾位委員說了你有12列車廂"},{"start":257.401,"end":272.134,"text":"蛇獵車廂啦你現在這個政策不是叫寧靜車廂啦你叫寧靜列車啦好不好就不好意思我講錯了寧靜列車就是貼在車廂上面的廣告不好意思整車除了那個走廊的位置全部每個車廂都是寧靜嘛"},{"start":274.156,"end":291.087,"text":"我覺得你要有寧靜車廂是不是在新車啦我想舊車已經是這樣了新車打造一個台灣模式的不一定像歐洲的家庭車廂不一定像日本的這個叫做富佑車廂我們可以自己的他們有遊戲空間我們不可能一個多小時"},{"start":292.088,"end":319.921,"text":"位置少了變遊戲空間 坐不到但是那個透過了彩繪各種的一種視覺的一個親子的這個部分但是坐那個車廂你一個車廂去那邊容忍池就要高一點我覺得在新車還有機會的時候你能夠納入考量好不好好 謝謝我想我們這個我們會來特別研究來注意好 那接下來其實現在這個禮拜搞得很亂"},{"start":321.141,"end":341.431,"text":"但是這是一個壞消息 因為千錯萬錯你都承認是你的錯 但是還是有一個好消息好消息喔是你看看這個是你們把您那張牌子撤掉了嘛 對不對現在變成了一個 是不是這個"},{"start":342.803,"end":369.247,"text":"上面寫的還是這三點注意事項是的那那是一本什麼東西那是一張卡嗎你有看過你有看過你坐飛機你的經驗比我還多到任何一個體系你做為這個整個旅遊不光是車整個住校整個高鐵的旅遊裡面所有內容寫了這麼多是你花錢找這個不管油家媒體去做的這報告不好意思"},{"start":369.867,"end":383.254,"text":"現在沒人打開來看了 因為它的功能已經變成一張提示卡就這樣子 所有的東西 剛剛已經給你看囉所有從車廂第一位到最後一位 全都是背面就取代你這卡的這個部分啦我也覺得你這是急救張還是怎麼回事 這是一個你們高鐵的一個促銷的刊物"},{"start":389.713,"end":402.713,"text":"如果正常 你問我們是正常人好不好是不是擺正面 是不是T live這一面 對嘛所以現在不正常 到底為什麼這麼急我不知道 但我最後拜託你了因為我看到你"},{"start":404.56,"end":426.133,"text":"在剛開始開記者會的時候從寧靜車廂開始你是昂首闊步啊但是雖然你現在笑容滿面啊其實你已經走了同手同腳了只是你不知道我不知道要幹嘛把這個刊物轉過來要解決問題我不太清楚是誰想到這個點子齁但是我現在跟你建議好消息是什麼好消息是兩個政策"},{"start":427.194,"end":445.995,"text":"影響可能更多人的目前為止還沒有上線你真的仔細思考一下11月10號你們預定對號座提前乘坐需要換票我剛也聽說了你希望他提前後面的空位啊這沒人補不行啊但我跟你講一般在感恩人他就上去了"},{"start":446.736,"end":464.842,"text":"我也問啊 你是難道12個車廂門口都載一個人去檢驗別人的票嗎不可能 你回答不可能不可能吧 所以這個人都上車了但所有人提前上車 或者已經會上車沒有人心理準備會有座位所以他就上車啦 後面位置還是空的啊你覺得問題對後車解決了嗎好 第二個"},{"start":468.618,"end":487.579,"text":"對於所有離峰時間提前上課的客戶即使有50個座位20個座位空在那裡他買了對號座的是下一班的票現在就上去補票改一下要補錢就補要改票就這樣如果你第二個措施是現場在現場不准"},{"start":488.64,"end":503.366,"text":"車上的服務人員不准幫任何人補票 即使有空位我跟你講你真的思考一下所有的細節因為寧靜車廂目前被超翻的只是車上辛苦的這一個廳"},{"start":504.506,"end":522.903,"text":"如果你要接下來另兩個政策你要不讓他進來他提前進來三十分鐘吃便當可不可以可是這三十分鐘就有三個班次發車了他上哪個班次你到底怎麼阻擋他包括自由坐限制尖峰時間的自由坐如果自由坐他的量就這麼大"},{"start":524.404,"end":548.827,"text":"到底會發生什麼問題我覺得不要像第一個現在你已經說了千錯萬錯都是我的錯我們現在等11月10號我真的希望第一個能夠更精緻不要說讓你們在場站人員也去介入了然後又交代車上人員即使有空位執行董事長政策不准給他座位"},{"start":550.478,"end":578.468,"text":"你做得到嗎我覺得你做得到之後我覺得這些影響的有可能會超過現在我現在這樣講我不要做事後諸葛所以我今天透過這個時間第一個在新車有家庭的車廂有一個車廂或者親子車廂你們去考慮不一定要減少座位但是透過一些其他的方式來去做可以思考"},{"start":578.988,"end":595.736,"text":"另外兩個政策能不能堅持到底做得完我覺得經過第一次的經驗好消息就是說真的去思考一下思考一下這個問題這是我的建議好 謝謝委員的提醒我們會特別來注意檢討 謝謝好 謝謝好 謝謝盧銘哲委員"}]}}},"gazette":{"lineno":486,"blocks":[["魯委員明哲：（10時51分）謝謝主席，有請高鐵公司史董事長。"],["主席：請史董事長。"],["魯委員明哲：次長也有來嘛，次長代表嘛。"],["主席：請伍次長。"],["魯委員明哲：高鐵寧靜車廂的政策其實才上路沒有多久，一個月的時間都不到，其實我的觀察點是這樣，社會有不同的想法去爭論、辯論、討論，我覺得都是好事。但是我是看一位新的董事長到任，為了高鐵做了一個決策，其實車廂要3C不能開，要保持一定的水準、寧靜，不是從你上任啦！其實就像你講的，過去18年有親子、小孩子在吵，你們的服務人員本來就會去協助了，都不是現在才發生的，也不是你的新的政策。過去如果有人吵，他們都會主動去協助，只不過你們在這個政策之下，從過去較為被動的干預，變成你們要求主動積極，把服務的角色變成類似警察的角色，對不對？我坦白講，就我所了解的，希望搭乘高鐵時能夠稍微保持安靜的人，絕對是大多數，包括我也一樣，你沒有推這個政策之前，本來就是這樣啊！可是我要講到昨天你真的讓我覺得滿佩服的，你推這個政策之後媒體報導「史哲道歉：千錯萬錯都是我們的錯」，你哪一個錯了？目前你承認的錯是哪一個？先不要講一千個，你先講第一個錯。"],["史董事長哲：讓大家誤解就是我們要來承擔的。"],["魯委員明哲：我懂了，第一個錯是讓大家誤解了你對的政策。"],["史董事長哲：是，我已經講了，就是大家誤解。"],["魯委員明哲：誤解，所以你的政策都沒問題嘛！"],["史董事長哲：我想我們從科學的實證上來看，大家都知道、大家也都支持3C的管制、戴耳機，以及講手機到玄關。"],["魯委員明哲：所以史董事長，你要知道一件事，在這個部分絕對有90%以上的乘客是支持要保持安靜的車廂，同樣這90%的人根本也是完全體諒，對小孩子不可控的一些哭鬧有同理心，只要家長安撫，誰會反對呢？這兩個東西到現在為止，這90%的人我覺得不用表決，他們兩個立場都是同意的。但是你要記得一件事，你現在所有的動作，是之前都有的政策，包括幫忙小孩子，甚至有一些你們的服務，其實我覺得都還不錯，有些不便的人你們跑步去推輪椅，我覺得你們的服務真的不錯啦！也不是說在你上任才有的，可是在你重新定義之後發生了很多社會爭論，我覺得要去直接思考。所以我想要告訴你，千錯萬錯都是你的錯，你不是史哲，你是高鐵公司的董事長，當你在講這個的時候，我覺得你的員工是最喪氣的，你知道嗎？員工因為你的政策，要把過去的被動式變成主動式、要舉牌，他的工作量多了兩、三倍，跟乘客產生爭執的機率增加了幾百倍，然後扛著你命令衝了，不到一個月，我告訴你，你幫他道歉了，就是董事長錯了嘛，這些員工所有的努力，等於是白幹了，他做了這麼多都是錯的。所以我剛剛已經講了，寧靜車廂跟親子友善，90%以上的人全部都支持，而且是以前都在做的，你現在到底是什麼樣的做法？你如果說千錯萬錯都是你的錯，其實我剛剛講，有好幾位委員說了，你有12列車廂，你現在這個政策不是叫寧靜車廂，你叫寧靜列車，好不好？就說不好意思，我講錯了，寧靜列車就是要貼在車廂上面去做廣告，說不好意思，整車除了走廊的位置，全部的車廂都是寧靜嘛！","我覺得你要有寧靜車廂，是不是在新車做？我想舊車已經是這樣了，新車打造一個臺灣模式，不一定要像歐洲的家庭車廂，不一定要像日本叫做婦幼車廂，我們可以有自己的，他們有遊戲空間，但我們不可能嘛，才一個多小時，位置少了變遊戲空間，做不到，但是可以透過彩繪、各種視覺的呈現、親子的這個部分來做。但是你立一個車廂，要坐那個車廂，去那邊容忍值要較高一點，我覺得在新車還有機會的時候，你能夠納入考量，好不好？"],["史董事長哲：好，謝謝，我想這個部分我們會特別來研究、注意。"],["魯委員明哲：好。接下來，其實這個禮拜搞得很亂，這是一個壞消息，因為千錯萬錯你都承認是你的錯，但是還是有一個好消息。你看看這個影片，你們把寧靜車廂的牌子撤掉了，對不對？現在是不是變成這個？","（播放影片）"],["史董事長哲：是，上面寫的還是這三點注意事項。"],["魯委員明哲：是的，那是一本什麼東西？那是一張卡嗎？你坐飛機的經驗比我還多，到任何一個體系……你為了這整個旅遊，不光是車，為了整個促銷、整個高鐵的旅遊，裡面所有的內容寫了這麼多，這是你花錢找媒體去做的，這個東西，不好意思，現在沒人打開來看了，因為它的功能已經變成一張提示卡，就是這樣子。所有的東西剛剛已經給你看了，從車廂的第一位到最後一位，全都是背面，取代你這張卡，你這是急就章，還是怎麼回事？這是你們高鐵的一個促銷刊物，如果我們是正常人，是不是擺正面？是不是T-Life這一面？對嘛，所以現在不正常，到底為什麼這麼急我不知道，但我最後拜託你啦，因為我看到你在剛開始開記者會的時候，寧靜車廂開始你是昂首闊步，雖然你現在笑容滿面，但其實你已經走得同手同腳了，只是你不知道。我不知道幹嘛要把這個刊物轉過來來解決問題，我不太清楚是誰想到這個點子，但是我現在跟你建議，好消息是什麼？好消息是可能影響更多人的兩個政策，目前為止還沒有上線，你真的仔細思考一下。","第二個，11月10號你們預定讓對號座提前乘坐需要換票，我剛剛也聽說了，你們認為在他提前搭乘時原本後面班次的空位沒人補不行，但我跟你講，一般在趕的人，他就上去了。我也問了，難道你們12個車廂門口都要站一個人去檢驗別人的票嗎？你回答不可能，不可能嘛，所以這個人就上車了，但是所有人提前上車或者延後上車，沒有人有心理準備會有座位，但他就上車了，後面位置還是空的啊，你覺得問題解決了嗎？對於所有離峰時間提前上車的客戶，即使有50個座位、20個座位空在那裡，他買的對號座是下一班的票，現在就上去補票，改一下，要補錢就補，要改票就這樣改。如果你第二個措施是即使有空位，現場車上的服務人員也不准幫任何人補票，我跟你講，你真的要思考一下所有的細節，因為寧靜車廂目前被操翻的只是車上辛苦的這個team，但如果是接下來另兩個政策，你要不要讓他進來？他要提前30分鐘進來吃便當，可不可以？可是這30分鐘就有3個班次發車了，他要上哪個班次？你到底怎麼阻擋他？包括限制尖峰時間的自由座，如果自由座的量就這麼大，到底會發生什麼問題？第一個，現在你已經說了「千錯萬錯都是我們的錯」，我們現在等11月10日，我真的希望能夠更精緻，不要讓你們場站人員也去介入了，又交代「車上人員即使有空位，也要執行董事長政策，不准給他座位。」你做得到嗎？我覺得你做得到之後，這些所影響的有可能會超過現在。我現在就這樣講，我不要做事後諸葛。所以我今天透過這個時間建議，在新車裡設置一個給家庭用的車廂，或者親子車廂，你們去考慮，不一定要減少座位，但是透過一些其他的方式去做，可以思考看看。","另外，這兩個政策能不能堅持到底做得完？我覺得經過這一次的經驗，好消息就是真的去思考一下這個問題，這是我的建議。"],["史董事長哲：好，謝謝委員的提醒，我們會特別來注意並檢討，謝謝。"],["魯委員明哲：好，謝謝。"],["主席：謝謝魯明哲委員。","現在我們休息10分鐘，休息以後，回來處理臨時提案，再繼續質詢，謝謝。","休息（11時1分）","繼續開會（11時11分）"],["主席：我們現在繼續開會。","現在先處理臨時提案，共計2案，請議事人員一併宣讀。","一、","鑒於高鐵公司自從推行寧靜車廂政策後，輿情紛議不斷，傳出許多家長攜嬰幼童搭乘，感受到乘車壓力，包括乘務員舉牌，或其他乘客言語要求等，各種不友善的搭乘氛圍及要求，使家長覺得乘車環境不符合推廣親子友善政策。高鐵公司訂定寧靜車廂，本意在於提供更好的搭乘環境，應將立意良善政策加以改進，以照顧多方層面之需求。","爰此，請交通部與高鐵公司針對推行寧靜政策，研議針對不同車廂，提出寧靜車廂與親子車廂等不同選擇，讓民眾可依需求各自搭乘，並請於一個月內回覆。","提案人：黃健豪　　游　顥　　邱若華　　洪孟楷","二、","案由：台灣高鐵公司肩負國家重大公共運輸任務，對於各項公共運輸服務皆具有指標意義，尤其服務身心障礙朋友、銀髮長者、及親子嬰幼兒等措施應更貼心細緻。高鐵公司「乘車須知」中：嬰幼兒推車置放行李區需求─「如有嬰幼兒推車於收摺後有置放車廂行李區之需求，請於購票時主動告知售票人員，以利座位安排，惟實際擺放位置仍需視行李區使用狀況而定。」高鐵訂票系統APP服務深受旅客歡迎，也是國人最常使用的訂票方式，但卻無法提供嬰幼兒家長娃娃車行李區需求與選項服務，請台灣高鐵公司三個月內研擬、並比照過去服務輪椅族訂高鐵票相關經驗，儘速提出網路APP訂票系統優化方案與措施，並將後續執行狀況書面資料回覆本委員會。","提案人：何欣純　　陳素月　　蔡其昌"],["主席：針對第一案，請教委員或是行政單位，有沒有意見？請黃健豪委員。"],["黃委員健豪：謝謝召委。我再稍微補充說明。我想這寧靜車廂的政策，在上一次的質詢會議上，我也表達肯定啦！但是我們支持的是寧靜車廂，目前看起來是寧靜列車，所以我覺得這個要做一個明顯的區隔。有關車廂的部分，我們希望高鐵提出一些作法，針對某些車廂來做寧靜的部分，不要整個列車都是。就像剛剛魯明哲委員所提到的，現在已經變成寧靜列車了，它不是寧靜車廂。對於針對親子的需求，可能跟何欣純委員所提類似，就是針對親子的部分可能有另外的考量跟需求，是不是也能夠在實務上提供給搭車民眾實際上的需求？以上，謝謝。"],["主席：請高鐵公司回復。"],["史董事長哲：我們高鐵公司針對這個部分會來研議，所以是不是可以把研擬的「擬」這個字改成研「議」就好了。"],["黃委員健豪：好。"],["主席：好。另外，是不是還有由交通部協調……"],["史董事長哲：對，協調高鐵公司。"],["主席：好。請問提案委員可以接受嗎？"],["黃委員健豪：可以。"],["主席：所以不管怎麼樣，不要變成無線列車就好了。","第一案修正通過。","第二案，請教提案委員或是行政官員有沒有意見？請高鐵公司。"],["史董事長哲：我想針對本案也是一樣，請加上請「交通部協調」高鐵公司三個月內研擬，並比照過去服務輪椅族訂高鐵票相關經驗。是不是把這個儘速就直接講「儘速提出優化方案跟措施」，就不要特別鎖死在app訂票系統，好不好？拜託。"],["何委員欣純：可以啦！"],["史董事長哲：「並將後續執行狀況書面資料回覆本委員會。」就這樣。"],["主席：請問提案委員可以接受嗎？"],["何委員欣純：可以。"],["主席：好，我們就修正通過。","以上兩案臨時提案都已經處理完畢，如果委員有對上述提案補簽，列入紀錄，刊登公報。","繼續進行詢答，請黃健豪委員質詢。"]],"agenda":{"page_end":372,"meet_id":"委員會-11-4-23-3","speakers":["洪孟楷","李昆澤","蔡其昌","陳素月","許智傑","何欣純","林俊憲","魯明哲","黃健豪","廖先翔","徐富癸","王育敏","張嘉郡","黃國昌","邱若華","邱志偉","林月琴","張雅琳","陳冠廷","林國成","游顥"],"page_start":311,"meetingDate":["2025-10-16"],"gazette_id":"1148401","agenda_lcidc_ids":["1148401_00007"],"meet_name":"立法院第11屆第4會期交通委員會第3次全體委員會議紀錄","content":"一、邀請國家運輸安全調查委員會主任委員林信得列席報告業務概況，並備質詢；二、邀請交通\n部部長陳世凱、衛生福利部次長及台灣高速鐵路股份有限公司董事長史哲列席就「高鐵公司推動\n寧靜車廂所引發正反意見，政策上路近一個月的成效及後續宣導因應」進行專題報告，並備質詢","agenda_id":"1148401_00006"}}}