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\"end\": 238.473, \"score\": 0.95}, {\"word\": \"我\", \"start\": 238.473, \"end\": 238.633, \"score\": 0.869}, {\"word\": \"認\"}, {\"word\": \"為\"}, {\"word\": \"幼\", \"start\": 238.633, \"end\": 238.733, \"score\": 0.78}, {\"word\": \"童\", \"start\": 238.733, \"end\": 238.813, \"score\": 0.745}, {\"word\": \"專\"}, {\"word\": \"用\", \"start\": 238.813, \"end\": 238.833, \"score\": 0.0}, {\"word\": \"車\"}]}, {\"start\": 242.095, \"end\": 268.751, \"text\": \"牽扯到的是高脆弱的族群就是我們的幼兒的人身安全所以不能有太多的閃失需要採比較高的標準我相信市長應該也認同所以我就要來問市長說現在交通部的推動進度如何因為我上一次收到的書面資料是跟我說會持續延續我去年六月六號質詢那你說九月底我們收到這個資料會持續延續現在已經過了一年多了我不知道到底狀況是什麼\", \"words\": [{\"word\": \"牽\"}, {\"word\": \"扯\", \"start\": 242.095, \"end\": 242.275, \"score\": 0.951}, {\"word\": \"到\", \"start\": 242.275, \"end\": 242.455, \"score\": 0.969}, {\"word\": \"的\", \"start\": 242.455, \"end\": 242.596, \"score\": 0.989}, {\"word\": \"是\", \"start\": 242.596, \"end\": 243.216, \"score\": 0.999}, {\"word\": \"高\", \"start\": 243.216, \"end\": 243.896, 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00:01:07,438\n結果我覺得對於首位檢舉兒童的案件少之又少可是對於很多育兒家庭來講真的事實上是倍感壓力因為我自己的臉書後臺就非常多的家長來做反應你的那四個字寫上去之後真的就是對家庭帶著孩子那如果孩子哭鬧的話好像責任在家長的身上所以想問一下高鐵這邊後續到底對年輕商生意就是高鐵\n\n4\n00:01:08,675 --> 00:01:35,255\n是不是有打算針對育兒家庭規劃比較友善的配套措施是謝謝委員我想寧靜車廂從一開始我們其實就已經續名的說他其實是不包括兒童以及沒有自主能力的人我們都是盡量提醒提用安撫的方法來幫忙這是第一個那第二個當然就是說我們寧靜車廂的兩個重點一個是3C戴耳機跟這個講手機到玄關這兩個重點我們會持續進行因為我覺得這個\n\n5\n00:01:38,777 --> 00:02:02,033\n一方面社會大眾的支持度很高第二個其實也是台灣文明表徵一個禮貌的一個新的里程碑那同時我們也知道說這個親子友善跟離境車廂是可以共存的那親子友善他不只是我們執行高鐵這個我們服務人員的執行的方法其實也有賴全國國人同胞以及車廂上的旅客大家共同要這個\n\n6\n00:02:03,414 --> 00:02:16,366\n認知體諒是不是要宣導包容文化然後也強調你們高鐵對這件事情的重視而非一直在強調寧靜攝像的時候的確家長他還是有壓力而且你們的客服人員也好債務人員也好\n\n7\n00:02:18,228 --> 00:02:36,884\n有時候不一致真的造成家長的困擾也希望你在這部分能夠要多所注意是說有可能會前後不一致有的就會一直在提醒家長孩子都還沒哭你已經在提醒家長當然家長會倍感壓力所以我覺得這部分你的戰務人員跟你的客服人員應該要加強這樣的一個訓練\n\n8\n00:02:37,776 --> 00:03:05,603\n好跟委員報告我想我們已經承諾說我們在宣導這個寧靜或者是這個山西等等管制的同時我們也會加強跟旅客宣導說孩子的包容是大家共同的責任這個我們也會善盡這個社會責任來宣導親子的至於說我們車務同仁戰務同仁等等我想我們會優化精進不過過去開通18年來我們對於這個親子的處理方式到近期實施的過程當中我們其實處理的方法都沒有改變我們會盡量來精進優化謝謝\n\n9\n00:03:07,543 --> 00:03:35,997\n好謝謝董事長那麻煩請回那麻煩次長好謝謝主席好那這樣優榮專車我相信你也好應該有持續掌握吧交通部因為今天是否好相關的一個議題我想來再瞭解一下目前進度因為去年六月六號我就諮詢過這個題目當時我指出約有兩千輛餘輛的那個舊型的車款正在各個原所當中使用\n\n10\n00:03:36,357 --> 00:03:58,833\n而這些車輛甚至都沒有安全機能碰撞的試驗甚至沒有任何主動的一個主被動的安全系統那我想問一下到底現在的狀況會是什麼結果我們大概一年都過去了上週請那個VSCC幫我更新安全管理的那個統計數據確實違規的現況現在有改善可是我認為幼童專用車\n\n11\n00:04:02,095 --> 00:04:28,751\n牽扯到的是高脆弱的族群就是我們的幼兒的人身安全所以不能有太多的閃失需要採比較高的標準我相信市長應該也認同所以我就要來問市長說現在交通部的推動進度如何因為我上一次收到的書面資料是跟我說會持續延續我去年六月六號質詢那你說九月底我們收到這個資料會持續延續現在已經過了一年多了我不知道到底狀況是什麼\n\n12\n00:04:30,291 --> 00:04:57,369\n我想跟委員報告剛講針對這個2.0的部分包括對車案的這個檢驗的部分我想因為車輛幼兒車的部分他大概我們去檢視看大概跟這個車案的市長我比較想要知道的是進度因為你從去年我提出來這些東西那你說去年九月份就回答我說你媽做那現在做到什麼狀況\n\n13\n00:04:58,730 --> 00:05:23,792\n為什麼我這麼緊急因為我覺得時間關係我們來看下一個就是運安會也提出了一個今年五月就發布了一個調查報告其實這可以是你們的底氣要做的底氣報告內容也明確建議交通部應該要參考國際最新的車輛安全法規跟實務做法來研議幼童專用車的安全性的提升目標並且擬定推動的策略跟相關配套\n\n14\n00:05:24,392 --> 00:05:50,312\n這些包括用通專用車車椅的設計還有安全帶一直以來用通專用車是沒有安全帶可是我們看日韓已經開始加裝這些東西了還有其他的主動被動的安全輔助系統尤其我今年我去看到日韓真的事實上跟我們臺灣很多的事實上是比較先進人家只是發生了一個沒有死亡的案件他們都有所謂的緊急案例的一個求助系統臺灣在\n\n15\n00:05:52,553 --> 00:06:17,049\n發生了兩起就到現在我們都還沒有這些系統來配套來保護我們的孩子接下來我就希望說是不是對於我們的兒少交通安全像交通部當然一個是協助我們的高鐵能夠去研議友善措施以外我希望幼童專用車的2.0政策相關計畫可以趕快出來來保障我們的孩子\n\n16\n00:06:17,409 --> 00:06:35,829\n因為今年少子化可能搞不好孩子都生不到十二萬的狀態裡面每一個孩子都是保每一個孩子都不能少的時候用農專用車的這個不要再延後了因為去年就提出來那你一直研議那我希望能夠盡快啦好我們下次來推動謝謝好\n\n","tsv":"start\tend\ttext\n652\t3965\t主席麻煩那個高鐵董事長來是董事長\n13616\t36056\t市委員好 董事長好我想這幾天高鐵寧靜車廂的爭議相信你應該都掌握了其實過去高鐵的服務品質一直以來都備受肯定只是在親子友善部分過去琢磨的真的比較少可是在這次爭議之前的話其實很多就有在做討論而寧靜車廂政策雖然上路以來實際上的確\n39319\t67438\t結果我覺得對於首位檢舉兒童的案件少之又少可是對於很多育兒家庭來講真的事實上是倍感壓力因為我自己的臉書後臺就非常多的家長來做反應你的那四個字寫上去之後真的就是對家庭帶著孩子那如果孩子哭鬧的話好像責任在家長的身上所以想問一下高鐵這邊後續到底對年輕商生意就是高鐵\n68675\t95255\t是不是有打算針對育兒家庭規劃比較友善的配套措施是謝謝委員我想寧靜車廂從一開始我們其實就已經續名的說他其實是不包括兒童以及沒有自主能力的人我們都是盡量提醒提用安撫的方法來幫忙這是第一個那第二個當然就是說我們寧靜車廂的兩個重點一個是3C戴耳機跟這個講手機到玄關這兩個重點我們會持續進行因為我覺得這個\n98777\t122033\t一方面社會大眾的支持度很高第二個其實也是台灣文明表徵一個禮貌的一個新的里程碑那同時我們也知道說這個親子友善跟離境車廂是可以共存的那親子友善他不只是我們執行高鐵這個我們服務人員的執行的方法其實也有賴全國國人同胞以及車廂上的旅客大家共同要這個\n123414\t136366\t認知體諒是不是要宣導包容文化然後也強調你們高鐵對這件事情的重視而非一直在強調寧靜攝像的時候的確家長他還是有壓力而且你們的客服人員也好 債務人員也好\n138228\t156884\t有時候不一致真的造成家長的困擾也希望你在這部分能夠要多所注意是說有可能會前後不一致有的就會一直在提醒家長孩子都還沒哭你已經在提醒家長當然家長會倍感壓力所以我覺得這部分你的戰務人員跟你的客服人員應該要加強這樣的一個訓練\n157776\t185603\t好跟委員報告我想我們已經承諾說我們在宣導這個寧靜或者是這個山西等等管制的同時我們也會加強跟旅客宣導說孩子的包容是大家共同的責任這個我們也會善盡這個社會責任來宣導親子的至於說我們車務同仁戰務同仁等等我想我們會優化精進不過過去開通18年來我們對於這個親子的處理方式到近期實施的過程當中我們其實處理的方法都沒有改變我們會盡量來精進優化謝謝\n187543\t215997\t好謝謝董事長那麻煩請回那麻煩次長好謝謝主席好那這樣優榮專車我相信你也好應該有持續掌握吧交通部因為今天是否好相關的一個議題我想來再瞭解一下目前進度因為去年六月六號我就諮詢過這個題目當時我指出約有兩千輛餘輛的那個舊型的車款正在各個原所當中使用\n216357\t238833\t而這些車輛甚至都沒有安全機能碰撞的試驗甚至沒有任何主動的一個主被動的安全系統那我想問一下到底現在的狀況會是什麼結果我們大概一年都過去了上週請那個VSCC幫我更新安全管理的那個統計數據確實違規的現況現在有改善可是我認為幼童專用車\n242095\t268751\t牽扯到的是高脆弱的族群就是我們的幼兒的人身安全所以不能有太多的閃失需要採比較高的標準我相信市長應該也認同所以我就要來問市長說現在交通部的推動進度如何因為我上一次收到的書面資料是跟我說會持續延續我去年六月六號質詢那你說九月底我們收到這個資料會持續延續現在已經過了一年多了我不知道到底狀況是什麼\n270291\t297369\t我想跟委員報告 剛講針對這個2.0的部分包括對車案的這個檢驗的部分我想因為車輛 幼兒車的部分他大概我們去檢視看大概跟這個車案的市長我比較想要知道的是進度因為你從去年我提出來這些東西那你說去年九月份就回答我說你媽做那現在做到什麼狀況\n298730\t323792\t為什麼我這麼緊急因為我覺得時間關係我們來看下一個就是運安會也提出了一個 今年五月就發布了一個調查報告其實這可以是你們的底氣要做的底氣報告內容也明確建議交通部應該要參考國際最新的車輛安全法規跟實務做法來研議幼童專用車的安全性的提升目標並且擬定推動的策略跟相關配套\n324392\t350312\t這些包括用通專用車車椅的設計還有安全帶一直以來用通專用車是沒有安全帶可是我們看日韓已經開始加裝這些東西了還有其他的主動被動的安全輔助系統尤其我今年我去看到日韓真的事實上跟我們臺灣很多的事實上是比較先進人家只是發生了一個沒有死亡的案件他們都有所謂的緊急案例的一個求助系統臺灣在\n352553\t377049\t發生了兩起就到現在我們都還沒有這些系統來配套來保護我們的孩子接下來我就希望說是不是對於我們的兒少交通安全像交通部當然一個是協助我們的高鐵能夠去研議友善措施以外我希望幼童專用車的2.0政策相關計畫可以趕快出來來保障我們的孩子\n377409\t395829\t因為今年少子化可能搞不好孩子都生不到十二萬的狀態裡面 每一個孩子都是保 每一個孩子都不能少的時候 用農專用車的這個不要再延後了 因為去年就提出來 那你一直研議 那我希望能夠盡快啦好 我們下次來推動 謝謝好\n","txt":"主席麻煩那個高鐵董事長來是董事長\n市委員好 董事長好我想這幾天高鐵寧靜車廂的爭議相信你應該都掌握了其實過去高鐵的服務品質一直以來都備受肯定只是在親子友善部分過去琢磨的真的比較少可是在這次爭議之前的話其實很多就有在做討論而寧靜車廂政策雖然上路以來實際上的確\n結果我覺得對於首位檢舉兒童的案件少之又少可是對於很多育兒家庭來講真的事實上是倍感壓力因為我自己的臉書後臺就非常多的家長來做反應你的那四個字寫上去之後真的就是對家庭帶著孩子那如果孩子哭鬧的話好像責任在家長的身上所以想問一下高鐵這邊後續到底對年輕商生意就是高鐵\n是不是有打算針對育兒家庭規劃比較友善的配套措施是謝謝委員我想寧靜車廂從一開始我們其實就已經續名的說他其實是不包括兒童以及沒有自主能力的人我們都是盡量提醒提用安撫的方法來幫忙這是第一個那第二個當然就是說我們寧靜車廂的兩個重點一個是3C戴耳機跟這個講手機到玄關這兩個重點我們會持續進行因為我覺得這個\n一方面社會大眾的支持度很高第二個其實也是台灣文明表徵一個禮貌的一個新的里程碑那同時我們也知道說這個親子友善跟離境車廂是可以共存的那親子友善他不只是我們執行高鐵這個我們服務人員的執行的方法其實也有賴全國國人同胞以及車廂上的旅客大家共同要這個\n認知體諒是不是要宣導包容文化然後也強調你們高鐵對這件事情的重視而非一直在強調寧靜攝像的時候的確家長他還是有壓力而且你們的客服人員也好 債務人員也好\n有時候不一致真的造成家長的困擾也希望你在這部分能夠要多所注意是說有可能會前後不一致有的就會一直在提醒家長孩子都還沒哭你已經在提醒家長當然家長會倍感壓力所以我覺得這部分你的戰務人員跟你的客服人員應該要加強這樣的一個訓練\n好跟委員報告我想我們已經承諾說我們在宣導這個寧靜或者是這個山西等等管制的同時我們也會加強跟旅客宣導說孩子的包容是大家共同的責任這個我們也會善盡這個社會責任來宣導親子的至於說我們車務同仁戰務同仁等等我想我們會優化精進不過過去開通18年來我們對於這個親子的處理方式到近期實施的過程當中我們其實處理的方法都沒有改變我們會盡量來精進優化謝謝\n好謝謝董事長那麻煩請回那麻煩次長好謝謝主席好那這樣優榮專車我相信你也好應該有持續掌握吧交通部因為今天是否好相關的一個議題我想來再瞭解一下目前進度因為去年六月六號我就諮詢過這個題目當時我指出約有兩千輛餘輛的那個舊型的車款正在各個原所當中使用\n而這些車輛甚至都沒有安全機能碰撞的試驗甚至沒有任何主動的一個主被動的安全系統那我想問一下到底現在的狀況會是什麼結果我們大概一年都過去了上週請那個VSCC幫我更新安全管理的那個統計數據確實違規的現況現在有改善可是我認為幼童專用車\n牽扯到的是高脆弱的族群就是我們的幼兒的人身安全所以不能有太多的閃失需要採比較高的標準我相信市長應該也認同所以我就要來問市長說現在交通部的推動進度如何因為我上一次收到的書面資料是跟我說會持續延續我去年六月六號質詢那你說九月底我們收到這個資料會持續延續現在已經過了一年多了我不知道到底狀況是什麼\n我想跟委員報告 剛講針對這個2.0的部分包括對車案的這個檢驗的部分我想因為車輛 幼兒車的部分他大概我們去檢視看大概跟這個車案的市長我比較想要知道的是進度因為你從去年我提出來這些東西那你說去年九月份就回答我說你媽做那現在做到什麼狀況\n為什麼我這麼緊急因為我覺得時間關係我們來看下一個就是運安會也提出了一個 今年五月就發布了一個調查報告其實這可以是你們的底氣要做的底氣報告內容也明確建議交通部應該要參考國際最新的車輛安全法規跟實務做法來研議幼童專用車的安全性的提升目標並且擬定推動的策略跟相關配套\n這些包括用通專用車車椅的設計還有安全帶一直以來用通專用車是沒有安全帶可是我們看日韓已經開始加裝這些東西了還有其他的主動被動的安全輔助系統尤其我今年我去看到日韓真的事實上跟我們臺灣很多的事實上是比較先進人家只是發生了一個沒有死亡的案件他們都有所謂的緊急案例的一個求助系統臺灣在\n發生了兩起就到現在我們都還沒有這些系統來配套來保護我們的孩子接下來我就希望說是不是對於我們的兒少交通安全像交通部當然一個是協助我們的高鐵能夠去研議友善措施以外我希望幼童專用車的2.0政策相關計畫可以趕快出來來保障我們的孩子\n因為今年少子化可能搞不好孩子都生不到十二萬的狀態裡面 每一個孩子都是保 每一個孩子都不能少的時候 用農專用車的這個不要再延後了 因為去年就提出來 那你一直研議 那我希望能夠盡快啦好 我們下次來推動 謝謝好\n","vtt":"WEBVTT\n\n00:00.652 --> 00:03.965\n主席麻煩那個高鐵董事長來是董事長\n\n00:13.616 --> 00:36.056\n市委員好董事長好我想這幾天高鐵寧靜車廂的爭議相信你應該都掌握了其實過去高鐵的服務品質一直以來都備受肯定只是在親子友善部分過去琢磨的真的比較少可是在這次爭議之前的話其實很多就有在做討論而寧靜車廂政策雖然上路以來實際上的確\n\n00:39.319 --> 01:07.438\n結果我覺得對於首位檢舉兒童的案件少之又少可是對於很多育兒家庭來講真的事實上是倍感壓力因為我自己的臉書後臺就非常多的家長來做反應你的那四個字寫上去之後真的就是對家庭帶著孩子那如果孩子哭鬧的話好像責任在家長的身上所以想問一下高鐵這邊後續到底對年輕商生意就是高鐵\n\n01:08.675 --> 01:35.255\n是不是有打算針對育兒家庭規劃比較友善的配套措施是謝謝委員我想寧靜車廂從一開始我們其實就已經續名的說他其實是不包括兒童以及沒有自主能力的人我們都是盡量提醒提用安撫的方法來幫忙這是第一個那第二個當然就是說我們寧靜車廂的兩個重點一個是3C戴耳機跟這個講手機到玄關這兩個重點我們會持續進行因為我覺得這個\n\n01:38.777 --> 02:02.033\n一方面社會大眾的支持度很高第二個其實也是台灣文明表徵一個禮貌的一個新的里程碑那同時我們也知道說這個親子友善跟離境車廂是可以共存的那親子友善他不只是我們執行高鐵這個我們服務人員的執行的方法其實也有賴全國國人同胞以及車廂上的旅客大家共同要這個\n\n02:03.414 --> 02:16.366\n認知體諒是不是要宣導包容文化然後也強調你們高鐵對這件事情的重視而非一直在強調寧靜攝像的時候的確家長他還是有壓力而且你們的客服人員也好債務人員也好\n\n02:18.228 --> 02:36.884\n有時候不一致真的造成家長的困擾也希望你在這部分能夠要多所注意是說有可能會前後不一致有的就會一直在提醒家長孩子都還沒哭你已經在提醒家長當然家長會倍感壓力所以我覺得這部分你的戰務人員跟你的客服人員應該要加強這樣的一個訓練\n\n02:37.776 --> 03:05.603\n好跟委員報告我想我們已經承諾說我們在宣導這個寧靜或者是這個山西等等管制的同時我們也會加強跟旅客宣導說孩子的包容是大家共同的責任這個我們也會善盡這個社會責任來宣導親子的至於說我們車務同仁戰務同仁等等我想我們會優化精進不過過去開通18年來我們對於這個親子的處理方式到近期實施的過程當中我們其實處理的方法都沒有改變我們會盡量來精進優化謝謝\n\n03:07.543 --> 03:35.997\n好謝謝董事長那麻煩請回那麻煩次長好謝謝主席好那這樣優榮專車我相信你也好應該有持續掌握吧交通部因為今天是否好相關的一個議題我想來再瞭解一下目前進度因為去年六月六號我就諮詢過這個題目當時我指出約有兩千輛餘輛的那個舊型的車款正在各個原所當中使用\n\n03:36.357 --> 03:58.833\n而這些車輛甚至都沒有安全機能碰撞的試驗甚至沒有任何主動的一個主被動的安全系統那我想問一下到底現在的狀況會是什麼結果我們大概一年都過去了上週請那個VSCC幫我更新安全管理的那個統計數據確實違規的現況現在有改善可是我認為幼童專用車\n\n04:02.095 --> 04:28.751\n牽扯到的是高脆弱的族群就是我們的幼兒的人身安全所以不能有太多的閃失需要採比較高的標準我相信市長應該也認同所以我就要來問市長說現在交通部的推動進度如何因為我上一次收到的書面資料是跟我說會持續延續我去年六月六號質詢那你說九月底我們收到這個資料會持續延續現在已經過了一年多了我不知道到底狀況是什麼\n\n04:30.291 --> 04:57.369\n我想跟委員報告剛講針對這個2.0的部分包括對車案的這個檢驗的部分我想因為車輛幼兒車的部分他大概我們去檢視看大概跟這個車案的市長我比較想要知道的是進度因為你從去年我提出來這些東西那你說去年九月份就回答我說你媽做那現在做到什麼狀況\n\n04:58.730 --> 05:23.792\n為什麼我這麼緊急因為我覺得時間關係我們來看下一個就是運安會也提出了一個今年五月就發布了一個調查報告其實這可以是你們的底氣要做的底氣報告內容也明確建議交通部應該要參考國際最新的車輛安全法規跟實務做法來研議幼童專用車的安全性的提升目標並且擬定推動的策略跟相關配套\n\n05:24.392 --> 05:50.312\n這些包括用通專用車車椅的設計還有安全帶一直以來用通專用車是沒有安全帶可是我們看日韓已經開始加裝這些東西了還有其他的主動被動的安全輔助系統尤其我今年我去看到日韓真的事實上跟我們臺灣很多的事實上是比較先進人家只是發生了一個沒有死亡的案件他們都有所謂的緊急案例的一個求助系統臺灣在\n\n05:52.553 --> 06:17.049\n發生了兩起就到現在我們都還沒有這些系統來配套來保護我們的孩子接下來我就希望說是不是對於我們的兒少交通安全像交通部當然一個是協助我們的高鐵能夠去研議友善措施以外我希望幼童專用車的2.0政策相關計畫可以趕快出來來保障我們的孩子\n\n06:17.409 --> 06:35.829\n因為今年少子化可能搞不好孩子都生不到十二萬的狀態裡面每一個孩子都是保每一個孩子都不能少的時候用農專用車的這個不要再延後了因為去年就提出來那你一直研議那我希望能夠盡快啦好我們下次來推動謝謝好\n\n","segments":[{"start":0.652,"end":3.965,"text":"主席麻煩那個高鐵董事長來是董事長"},{"start":13.616,"end":36.056,"text":"市委員好 董事長好我想這幾天高鐵寧靜車廂的爭議相信你應該都掌握了其實過去高鐵的服務品質一直以來都備受肯定只是在親子友善部分過去琢磨的真的比較少可是在這次爭議之前的話其實很多就有在做討論而寧靜車廂政策雖然上路以來實際上的確"},{"start":39.319,"end":67.438,"text":"結果我覺得對於首位檢舉兒童的案件少之又少可是對於很多育兒家庭來講真的事實上是倍感壓力因為我自己的臉書後臺就非常多的家長來做反應你的那四個字寫上去之後真的就是對家庭帶著孩子那如果孩子哭鬧的話好像責任在家長的身上所以想問一下高鐵這邊後續到底對年輕商生意就是高鐵"},{"start":68.675,"end":95.255,"text":"是不是有打算針對育兒家庭規劃比較友善的配套措施是謝謝委員我想寧靜車廂從一開始我們其實就已經續名的說他其實是不包括兒童以及沒有自主能力的人我們都是盡量提醒提用安撫的方法來幫忙這是第一個那第二個當然就是說我們寧靜車廂的兩個重點一個是3C戴耳機跟這個講手機到玄關這兩個重點我們會持續進行因為我覺得這個"},{"start":98.777,"end":122.033,"text":"一方面社會大眾的支持度很高第二個其實也是台灣文明表徵一個禮貌的一個新的里程碑那同時我們也知道說這個親子友善跟離境車廂是可以共存的那親子友善他不只是我們執行高鐵這個我們服務人員的執行的方法其實也有賴全國國人同胞以及車廂上的旅客大家共同要這個"},{"start":123.414,"end":136.366,"text":"認知體諒是不是要宣導包容文化然後也強調你們高鐵對這件事情的重視而非一直在強調寧靜攝像的時候的確家長他還是有壓力而且你們的客服人員也好 債務人員也好"},{"start":138.228,"end":156.884,"text":"有時候不一致真的造成家長的困擾也希望你在這部分能夠要多所注意是說有可能會前後不一致有的就會一直在提醒家長孩子都還沒哭你已經在提醒家長當然家長會倍感壓力所以我覺得這部分你的戰務人員跟你的客服人員應該要加強這樣的一個訓練"},{"start":157.776,"end":185.603,"text":"好跟委員報告我想我們已經承諾說我們在宣導這個寧靜或者是這個山西等等管制的同時我們也會加強跟旅客宣導說孩子的包容是大家共同的責任這個我們也會善盡這個社會責任來宣導親子的至於說我們車務同仁戰務同仁等等我想我們會優化精進不過過去開通18年來我們對於這個親子的處理方式到近期實施的過程當中我們其實處理的方法都沒有改變我們會盡量來精進優化謝謝"},{"start":187.543,"end":215.997,"text":"好謝謝董事長那麻煩請回那麻煩次長好謝謝主席好那這樣優榮專車我相信你也好應該有持續掌握吧交通部因為今天是否好相關的一個議題我想來再瞭解一下目前進度因為去年六月六號我就諮詢過這個題目當時我指出約有兩千輛餘輛的那個舊型的車款正在各個原所當中使用"},{"start":216.357,"end":238.833,"text":"而這些車輛甚至都沒有安全機能碰撞的試驗甚至沒有任何主動的一個主被動的安全系統那我想問一下到底現在的狀況會是什麼結果我們大概一年都過去了上週請那個VSCC幫我更新安全管理的那個統計數據確實違規的現況現在有改善可是我認為幼童專用車"},{"start":242.095,"end":268.751,"text":"牽扯到的是高脆弱的族群就是我們的幼兒的人身安全所以不能有太多的閃失需要採比較高的標準我相信市長應該也認同所以我就要來問市長說現在交通部的推動進度如何因為我上一次收到的書面資料是跟我說會持續延續我去年六月六號質詢那你說九月底我們收到這個資料會持續延續現在已經過了一年多了我不知道到底狀況是什麼"},{"start":270.291,"end":297.369,"text":"我想跟委員報告 剛講針對這個2.0的部分包括對車案的這個檢驗的部分我想因為車輛 幼兒車的部分他大概我們去檢視看大概跟這個車案的市長我比較想要知道的是進度因為你從去年我提出來這些東西那你說去年九月份就回答我說你媽做那現在做到什麼狀況"},{"start":298.73,"end":323.792,"text":"為什麼我這麼緊急因為我覺得時間關係我們來看下一個就是運安會也提出了一個 今年五月就發布了一個調查報告其實這可以是你們的底氣要做的底氣報告內容也明確建議交通部應該要參考國際最新的車輛安全法規跟實務做法來研議幼童專用車的安全性的提升目標並且擬定推動的策略跟相關配套"},{"start":324.392,"end":350.312,"text":"這些包括用通專用車車椅的設計還有安全帶一直以來用通專用車是沒有安全帶可是我們看日韓已經開始加裝這些東西了還有其他的主動被動的安全輔助系統尤其我今年我去看到日韓真的事實上跟我們臺灣很多的事實上是比較先進人家只是發生了一個沒有死亡的案件他們都有所謂的緊急案例的一個求助系統臺灣在"},{"start":352.553,"end":377.049,"text":"發生了兩起就到現在我們都還沒有這些系統來配套來保護我們的孩子接下來我就希望說是不是對於我們的兒少交通安全像交通部當然一個是協助我們的高鐵能夠去研議友善措施以外我希望幼童專用車的2.0政策相關計畫可以趕快出來來保障我們的孩子"},{"start":377.409,"end":395.829,"text":"因為今年少子化可能搞不好孩子都生不到十二萬的狀態裡面 每一個孩子都是保 每一個孩子都不能少的時候 用農專用車的這個不要再延後了 因為去年就提出來 那你一直研議 那我希望能夠盡快啦好 我們下次來推動 謝謝好"}]}}},"gazette":{"lineno":905,"blocks":[["林委員月琴：（12時31分）主席，麻煩請高鐵董事長。"],["主席：請史董事長。"],["史董事長哲：委員好。"],["林委員月琴：董事長好。關於這幾天高鐵寧靜車廂的爭議，相信你應該都有掌握啦！其實高鐵的服務品質一直以來都備受肯定，只是在親子友善部分，過去真的琢磨得比較少，可是在這次爭議之前其實就有很多討論。雖然寧靜車廂政策上路以來，我覺得實際上接獲檢舉兒童的案件少之又少，可是對於很多育兒家庭來講，真的備感壓力。因為我自己的臉書後臺就有非常多家長反映，那四個字寫上去真的就是針對帶著孩子的家庭，如果孩子哭鬧，責任好像在家長身上。所以我想問一下，面對寧靜車廂爭議，高鐵後續到底是不是有打算針對育兒家庭規劃比較友善的配套措施？"],["史董事長哲：謝謝委員。關於寧靜車廂，其實我們從一開始就敘明不包括兒童以及沒有自主能力的人，我們都是儘量體恤、用安撫的方法來幫忙。這是第一點。","第二當然就是寧靜車廂的兩個重點，一個是使用3C戴耳機，還有講手機到玄關，對於這兩個重點，我們會持續進行，因為我們覺得一方面社會大眾的支持度很高，第二其實也是臺灣文明的表徵、禮貌的新里程碑啦！同時，我們也知道親子友善跟寧靜車廂是可以共存的。親子友善不只涉及高鐵人員的執行方法，其實也有賴全國國人同胞以及車廂上旅客，大家要共同有這個認知與體諒。"],["林委員月琴：那是不是要宣導包容文化，也強調高鐵對於這件事情的重視，而非在一直強調寧靜車廂？因為家長的確有壓力。而且你們的客服人員也好、站務人員也好，有時候作法不一致，真的也造成家長的困擾，希望你們在這個部分多所注意。可能有時前後不一致，有的是一直提醒家長，甚至孩子都還沒哭已經在提醒家長，家長當然會備感壓力，在這部分，我覺得站務人員跟客服人員應該加強訓練。"],["史董事長哲：跟委員報告，我們已經承諾在宣導寧靜或3C等種種管制的同時，也會加強跟旅客宣導對孩子的包容是大家共同的責任，我們會善盡這個社會責任宣導親子友善。至於車務同仁、站務同仁等等，我們會優化、精進，不過，從過去開通18年來我們對於親子的處理方式到近期的實施過程，其實處理方法都沒有改變啊！我們會儘量精進、優化。"],["林委員月琴：好，謝謝董事長，請回。","麻煩次長。次長，針對幼童專用車，我想交通部也應該有持續掌握吧？因為今天適逢相關議題的討論，我想再了解一下目前進度。去年6月6日我就質詢過這個題目，當時我指出有兩千餘輛舊型車款正在各園所中使用，這些車輛都沒有經過安全氣囊碰撞試驗，甚至都沒有任何主被動安全系統，我想問一下到底現在的狀況是什麼？結果一年多過去了，我們再來看，上周請VSCC幫我更新安全管理的統計數據，違規現況確實改善，可是我認為幼童專用車牽扯到的是高脆弱族群、也就是幼兒的人身安全，所以不能有太多閃失，且必須採比較高的標準，相信次長應該也認同，所以我就要問次長現在交通部的推動進度如何。根據我上次收到的書面資料，你們跟我說會持續研議，但我去年6月6日質詢、9月底收到這份資料說會持續研議，現在已經過了一年多，我不知道到底狀況是什麼。"],["伍次長勝園：跟委員報告，針對2.0部分，包括對車安的檢驗，我們檢視幼兒車的車安與碰撞情況，大概只有8項合格。"],["林委員月琴：次長，我比較想知道的是進度啦！因為從去年我提出這些事項，你們在去年9月就回答我你們要做，那現在做到什麼狀況？為什麼我這麼緊急？時間關係，我們看下一頁。運安會今年5月也發布了一項調查報告，其實這可以是你們要做的底氣喔！報告內容明確建議交通部應該參考國際最新的車輛安全法規跟實務做法，研議幼童專用車安全性的提升目標，並且擬定推動策略跟相關配套，包括幼童專用車的車椅設計還有安全帶─幼童專用車一直以來沒有安全帶，可是我們看到日、韓已經開始加裝這些東西了。還有其他設備：主動、被動安全輔助系統，尤其我今年在日韓時看到，跟我們臺灣相比，真的有很多比較先進，人家只因為發生了沒有死亡的案件，就設有緊急按鈴的求助系統，而臺灣發生了2起，結果到現在都還沒有這些系統配套保護我們的孩子。對於兒少交通安全，我希望交通部除了協助高鐵研議友善措施以外，也希望幼童專用車2.0政策相關計畫可以趕快提出來，以保障我們的孩子。因為少子化，今年搞不好孩子都生不到12萬人，在這個狀態之下、在每一個孩子都是寶、每一個孩子都不能少的時候，幼童專用車這個政策不要再延後了，因為去年就提出來，卻一直研議，所以我希望能夠儘快。"],["伍次長勝園：好，我們加速推動。"],["主席：謝謝。","接下來請張雅琳委員質詢。"]],"agenda":{"page_end":372,"meet_id":"委員會-11-4-23-3","speakers":["洪孟楷","李昆澤","蔡其昌","陳素月","許智傑","何欣純","林俊憲","魯明哲","黃健豪","廖先翔","徐富癸","王育敏","張嘉郡","黃國昌","邱若華","邱志偉","林月琴","張雅琳","陳冠廷","林國成","游顥"],"page_start":311,"meetingDate":["2025-10-16"],"gazette_id":"1148401","agenda_lcidc_ids":["1148401_00007"],"meet_name":"立法院第11屆第4會期交通委員會第3次全體委員會議紀錄","content":"一、邀請國家運輸安全調查委員會主任委員林信得列席報告業務概況，並備質詢；二、邀請交通\n部部長陳世凱、衛生福利部次長及台灣高速鐵路股份有限公司董事長史哲列席就「高鐵公司推動\n寧靜車廂所引發正反意見，政策上路近一個月的成效及後續宣導因應」進行專題報告，並備質詢","agenda_id":"1148401_00006"}}}