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\"end\": 315.919, \"score\": 0.67}, {\"word\": \"再\", \"start\": 315.919, \"end\": 316.419, \"score\": 0.882}, {\"word\": \"質\"}, {\"word\": \"詢\"}, {\"word\": \"好\", \"start\": 316.419, \"end\": 316.579, \"score\": 0.915}, {\"word\": \"了\", \"start\": 316.579, \"end\": 316.599, \"score\": 0.015}, {\"word\": \"謝\"}, {\"word\": \"謝\"}], \"language\": \"zh\"}","srt":"1\n00:00:06,596 --> 00:00:14,301\n剛才其實前面我也有問到相關的問題就是高鐵公司推動的寧靜車廂的政策跟他的影響那\n\n2\n00:00:16,209 --> 00:00:44,232\n九月開始推動臨近車廂之後那他倡導是三四一用手機玄關講手機然後交談是降低音量那有部分的旅客支持但是也有社會上也有不同的聲音那高鐵推動臨近車廂的政策依據我看報告上面說是有九成旅客支持該政策可是這個數據來源是是什麼是怎麼樣做的數據來源我們是委託專業的民調公司山水民調公司所進行的專業的民調\n\n3\n00:00:45,313 --> 00:01:11,200\n所以這個數據來源是來自專業的民調那針對使用者那使用者裡面那支持用寧靜車廂作為政策他的設計的問題大概是以什麼樣為主他設計的問題就是講得很清楚是不是同意支持這個寧靜車廂以及限制手機跟這個3C傳頻帶耳機那事實上透過交叉分析不管是全體的大眾或者是把\n\n4\n00:01:12,040 --> 00:01:21,936\n有搭乘高鐵的人獨立出來事實上他的知識比例都相當的高那在這個知識的比例裡面那我們最近看到的是說有一部分的人這跟\n\n5\n00:01:22,867 --> 00:01:51,850\n有沒有用這個3C產品或者是玄關牆手機比較無關是有些受到影響的反而是一些孩童嬰幼兒還有這些疾病的這些旅客那但是高鐵公司有明確的說這些不是列入勸導對象對不對是那但是有沒有勸導過就是說儘管我們公司上面的政策上是不把他們列入勸導對象但是有沒有類似這樣的狀況就是嬰幼兒的聲音比較高那導致說高鐵人員必須要去進行勸導\n\n6\n00:01:53,354 --> 00:02:17,925\n跟委員這個要特別講清楚我們已經很講得很清楚說嬰幼兒跟沒有自主性的不是在這次臨近車廂的範圍也就是說我們並不會進行主動的介入或勸導但是高鐵車上有數位客服我想委員都知道我們現在透過這個手機APP其實你用文字向我們客服中心反映我們的客服中心會把這個訊息轉到列車長\n\n7\n00:02:19,065 --> 00:02:43,322\n那列車長針對所有的旅客所提出來的任何問題都有到場關心的義務所以說當有旅客在反應他都會到場不管他是不是嬰幼兒對那現在我可能就比較關心的就變成反而是這一個現場的這個協助的人員包含這個車長因為他們同時要承受的是旅客跟這一個被勸導的旅客的壓力是\n\n8\n00:02:43,482 --> 00:03:10,251\n那所以這些車安人員跟列車長要在什麼樣的狀況下執行什麼樣的任務那他病人要有一定的標準要有一致性不然到時候我們最擔心的是既沒有辦法安撫到這些可能是有疾病的旅客他們需要被協助的那又沒有辦法安撫到這些提出這些溯源的旅客到最後甚至包含列車長跟車安人員又要被拿出來公審那就是三輸所以\n\n9\n00:03:11,391 --> 00:03:30,684\n什麼樣的狀況要進行勸導什麼樣的標準要有一致性那必須要有一個相關的指南在這樣子才可以確保三方的權益都不要受損所以我想請這個董事長在內部來去討論一下那要怎麼樣有一個完整的指引才確保不會三輸那這個部分董事長有什麼樣的看法\n\n10\n00:03:31,284 --> 00:03:51,213\n是謝謝委員我特別再利用這個地方說明我們事實上從九月二十二號上這個開始實施以來車上的所謂的車安或保全他只處理有關於山西沒有戴耳機以及講手機沒有去玄關他只處理這個部分他其實不做其他任何旅客事項的處理這是第一第二我剛剛也說明了\n\n11\n00:03:51,933 --> 00:04:11,282\n我們的車務同仁這個不會主動去介入有關於兒童小孩的這個部分第三車上有所謂的數位客服的系統數位客服他只要申訴不管他是哪一個類型我們列車長跟服勤同仁一定會到現場關心但是這裡面到場關心的人不會有車安\n\n12\n00:04:12,410 --> 00:04:29,633\n只有列車長跟服刑同仁服刑同仁到現場他要表達的是關心因為總是要對客訴的同仁表示有所回應對於嬰幼兒我們也不會要求做任何的處置基本上我們不管是貼紙或等等基本上我們是希望做一個輔助的角色謝謝董事長\n\n13\n00:04:30,174 --> 00:04:47,928\n那因為這個政策是有長期的要有延續性的但是他從此也是需要被調整的所以我們需要長時間的去監控評估所以剛才我們提到的這一個你說近九成的旅客支持該政策就是有做民調嘛那未來的民調我是希望更多元一點就是救細部\n\n14\n00:04:48,548 --> 00:05:16,599\n來去做討論這樣子才可以同時滿足各個旅客他們的要求我本來還想要針對這個高鐵的這個安全上面再提醒就是遇到這個可疑行為的通報相關的安全運輸的事項因為過去我記得在十幾年前有相關的有把爆裂物放在高鐵的那一個律師那最近有聽到一些跟安全質疑相關的建議那下一次我再質詢好了謝謝\n\n","tsv":"start\tend\ttext\n6596\t14301\t剛才其實前面我也有問到相關的問題就是高鐵公司推動的寧靜車廂的政策跟他的影響那\n16209\t44232\t九月開始推動臨近車廂之後 那他倡導是三四一用手機 玄關講手機 然後交談是降低音量那有部分的旅客支持但是也有 社會上也有不同的聲音那高鐵推動臨近車廂的政策依據 我看報告上面說是有九成旅客支持該政策可是這個數據來源是 是什麼 是怎麼樣做的數據來源 我們是委託專業的民調公司 山水民調公司所進行的專業的民調\n45313\t71200\t所以這個數據來源是來自專業的民調那針對使用者那使用者裡面那支持用寧靜車廂作為政策他的設計的問題大概是以什麼樣為主他設計的問題就是講得很清楚是不是同意支持這個寧靜車廂以及限制手機跟這個3C傳頻帶耳機那事實上透過交叉分析不管是全體的大眾或者是把\n72040\t81936\t有搭乘高鐵的人獨立出來事實上他的知識比例都相當的高那在這個知識的比例裡面那我們最近看到的是說有一部分的人這跟\n82867\t111850\t有沒有用這個3C產品或者是玄關牆手機比較無關是有些受到影響的反而是一些孩童嬰幼兒還有這些疾病的這些旅客那但是高鐵公司有明確的說這些不是列入勸導對象對不對是那但是有沒有勸導過就是說儘管我們公司上面的政策上是不把他們列入勸導對象但是有沒有類似這樣的狀況就是嬰幼兒的聲音比較高那導致說高鐵人員必須要去進行勸導\n113354\t137925\t跟委員這個要特別講清楚我們已經很講得很清楚說嬰幼兒跟沒有自主性的不是在這次臨近車廂的範圍也就是說我們並不會進行主動的介入或勸導但是高鐵車上有數位客服我想委員都知道我們現在透過這個手機APP其實你用文字向我們客服中心反映我們的客服中心會把這個訊息轉到列車長\n139065\t163322\t那列車長針對所有的旅客所提出來的任何問題都有到場關心的義務所以說當有旅客在反應他都會到場不管他是不是嬰幼兒對那現在我可能就比較關心的就變成反而是這一個現場的這個協助的人員包含這個車長因為他們同時要承受的是旅客跟這一個被勸導的旅客的壓力是\n163482\t190251\t那所以這些車安人員跟列車長要在什麼樣的狀況下執行什麼樣的任務那他病人要有一定的標準要有一致性不然到時候我們最擔心的是既沒有辦法安撫到這些可能是有疾病的旅客他們需要被協助的那又沒有辦法安撫到這些提出這些溯源的旅客到最後甚至包含列車長跟車安人員又要被拿出來公審那就是三輸所以\n191391\t210684\t什麼樣的狀況要進行勸導 什麼樣的標準要有一致性 那必須要有一個相關的指南在 這樣子才可以確保三方的權益都不要受損 所以我想請這個董事長在內部來去討論一下那要怎麼樣有一個完整的指引才確保不會三輸 那這個部分董事長有什麼樣的看法\n211284\t231213\t是 謝謝委員我特別再利用這個地方說明我們事實上從九月二十二號上這個開始實施以來車上的所謂的車安或保全他只處理有關於山西沒有戴耳機以及講手機沒有去玄關他只處理這個部分他其實不做其他任何旅客事項的處理這是第一 第二我剛剛也說明了\n231933\t251282\t我們的車務同仁這個不會主動去介入有關於兒童小孩的這個部分第三車上有所謂的數位客服的系統數位客服他只要申訴不管他是哪一個類型我們列車長跟服勤同仁一定會到現場關心但是這裡面到場關心的人不會有車安\n252410\t269633\t只有列車長跟服刑同仁服刑同仁到現場他要表達的是關心因為總是要對客訴的同仁表示有所回應對於嬰幼兒我們也不會要求做任何的處置基本上我們不管是貼紙或等等基本上我們是希望做一個輔助的角色謝謝董事長\n270174\t287928\t那因為這個政策是有長期的要有延續性的但是他從此也是需要被調整的所以我們需要長時間的去監控評估所以剛才我們提到的這一個你說近九成的旅客支持該政策就是有做民調嘛那未來的民調我是希望更多元一點就是救細部\n288548\t316599\t來去做討論 這樣子才可以同時滿足各個旅客他們的要求我本來還想要針對這個高鐵的這個安全上面再提醒就是遇到這個可疑行為的通報 相關的安全運輸的事項 因為過去我記得在十幾年前有相關的有把爆裂物放在高鐵的那一個律師那最近有聽到一些跟安全質疑相關的建議那下一次我再質詢好了 謝謝\n","txt":"剛才其實前面我也有問到相關的問題就是高鐵公司推動的寧靜車廂的政策跟他的影響那\n九月開始推動臨近車廂之後 那他倡導是三四一用手機 玄關講手機 然後交談是降低音量那有部分的旅客支持但是也有 社會上也有不同的聲音那高鐵推動臨近車廂的政策依據 我看報告上面說是有九成旅客支持該政策可是這個數據來源是 是什麼 是怎麼樣做的數據來源 我們是委託專業的民調公司 山水民調公司所進行的專業的民調\n所以這個數據來源是來自專業的民調那針對使用者那使用者裡面那支持用寧靜車廂作為政策他的設計的問題大概是以什麼樣為主他設計的問題就是講得很清楚是不是同意支持這個寧靜車廂以及限制手機跟這個3C傳頻帶耳機那事實上透過交叉分析不管是全體的大眾或者是把\n有搭乘高鐵的人獨立出來事實上他的知識比例都相當的高那在這個知識的比例裡面那我們最近看到的是說有一部分的人這跟\n有沒有用這個3C產品或者是玄關牆手機比較無關是有些受到影響的反而是一些孩童嬰幼兒還有這些疾病的這些旅客那但是高鐵公司有明確的說這些不是列入勸導對象對不對是那但是有沒有勸導過就是說儘管我們公司上面的政策上是不把他們列入勸導對象但是有沒有類似這樣的狀況就是嬰幼兒的聲音比較高那導致說高鐵人員必須要去進行勸導\n跟委員這個要特別講清楚我們已經很講得很清楚說嬰幼兒跟沒有自主性的不是在這次臨近車廂的範圍也就是說我們並不會進行主動的介入或勸導但是高鐵車上有數位客服我想委員都知道我們現在透過這個手機APP其實你用文字向我們客服中心反映我們的客服中心會把這個訊息轉到列車長\n那列車長針對所有的旅客所提出來的任何問題都有到場關心的義務所以說當有旅客在反應他都會到場不管他是不是嬰幼兒對那現在我可能就比較關心的就變成反而是這一個現場的這個協助的人員包含這個車長因為他們同時要承受的是旅客跟這一個被勸導的旅客的壓力是\n那所以這些車安人員跟列車長要在什麼樣的狀況下執行什麼樣的任務那他病人要有一定的標準要有一致性不然到時候我們最擔心的是既沒有辦法安撫到這些可能是有疾病的旅客他們需要被協助的那又沒有辦法安撫到這些提出這些溯源的旅客到最後甚至包含列車長跟車安人員又要被拿出來公審那就是三輸所以\n什麼樣的狀況要進行勸導 什麼樣的標準要有一致性 那必須要有一個相關的指南在 這樣子才可以確保三方的權益都不要受損 所以我想請這個董事長在內部來去討論一下那要怎麼樣有一個完整的指引才確保不會三輸 那這個部分董事長有什麼樣的看法\n是 謝謝委員我特別再利用這個地方說明我們事實上從九月二十二號上這個開始實施以來車上的所謂的車安或保全他只處理有關於山西沒有戴耳機以及講手機沒有去玄關他只處理這個部分他其實不做其他任何旅客事項的處理這是第一 第二我剛剛也說明了\n我們的車務同仁這個不會主動去介入有關於兒童小孩的這個部分第三車上有所謂的數位客服的系統數位客服他只要申訴不管他是哪一個類型我們列車長跟服勤同仁一定會到現場關心但是這裡面到場關心的人不會有車安\n只有列車長跟服刑同仁服刑同仁到現場他要表達的是關心因為總是要對客訴的同仁表示有所回應對於嬰幼兒我們也不會要求做任何的處置基本上我們不管是貼紙或等等基本上我們是希望做一個輔助的角色謝謝董事長\n那因為這個政策是有長期的要有延續性的但是他從此也是需要被調整的所以我們需要長時間的去監控評估所以剛才我們提到的這一個你說近九成的旅客支持該政策就是有做民調嘛那未來的民調我是希望更多元一點就是救細部\n來去做討論 這樣子才可以同時滿足各個旅客他們的要求我本來還想要針對這個高鐵的這個安全上面再提醒就是遇到這個可疑行為的通報 相關的安全運輸的事項 因為過去我記得在十幾年前有相關的有把爆裂物放在高鐵的那一個律師那最近有聽到一些跟安全質疑相關的建議那下一次我再質詢好了 謝謝\n","vtt":"WEBVTT\n\n00:06.596 --> 00:14.301\n剛才其實前面我也有問到相關的問題就是高鐵公司推動的寧靜車廂的政策跟他的影響那\n\n00:16.209 --> 00:44.232\n九月開始推動臨近車廂之後那他倡導是三四一用手機玄關講手機然後交談是降低音量那有部分的旅客支持但是也有社會上也有不同的聲音那高鐵推動臨近車廂的政策依據我看報告上面說是有九成旅客支持該政策可是這個數據來源是是什麼是怎麼樣做的數據來源我們是委託專業的民調公司山水民調公司所進行的專業的民調\n\n00:45.313 --> 01:11.200\n所以這個數據來源是來自專業的民調那針對使用者那使用者裡面那支持用寧靜車廂作為政策他的設計的問題大概是以什麼樣為主他設計的問題就是講得很清楚是不是同意支持這個寧靜車廂以及限制手機跟這個3C傳頻帶耳機那事實上透過交叉分析不管是全體的大眾或者是把\n\n01:12.040 --> 01:21.936\n有搭乘高鐵的人獨立出來事實上他的知識比例都相當的高那在這個知識的比例裡面那我們最近看到的是說有一部分的人這跟\n\n01:22.867 --> 01:51.850\n有沒有用這個3C產品或者是玄關牆手機比較無關是有些受到影響的反而是一些孩童嬰幼兒還有這些疾病的這些旅客那但是高鐵公司有明確的說這些不是列入勸導對象對不對是那但是有沒有勸導過就是說儘管我們公司上面的政策上是不把他們列入勸導對象但是有沒有類似這樣的狀況就是嬰幼兒的聲音比較高那導致說高鐵人員必須要去進行勸導\n\n01:53.354 --> 02:17.925\n跟委員這個要特別講清楚我們已經很講得很清楚說嬰幼兒跟沒有自主性的不是在這次臨近車廂的範圍也就是說我們並不會進行主動的介入或勸導但是高鐵車上有數位客服我想委員都知道我們現在透過這個手機APP其實你用文字向我們客服中心反映我們的客服中心會把這個訊息轉到列車長\n\n02:19.065 --> 02:43.322\n那列車長針對所有的旅客所提出來的任何問題都有到場關心的義務所以說當有旅客在反應他都會到場不管他是不是嬰幼兒對那現在我可能就比較關心的就變成反而是這一個現場的這個協助的人員包含這個車長因為他們同時要承受的是旅客跟這一個被勸導的旅客的壓力是\n\n02:43.482 --> 03:10.251\n那所以這些車安人員跟列車長要在什麼樣的狀況下執行什麼樣的任務那他病人要有一定的標準要有一致性不然到時候我們最擔心的是既沒有辦法安撫到這些可能是有疾病的旅客他們需要被協助的那又沒有辦法安撫到這些提出這些溯源的旅客到最後甚至包含列車長跟車安人員又要被拿出來公審那就是三輸所以\n\n03:11.391 --> 03:30.684\n什麼樣的狀況要進行勸導什麼樣的標準要有一致性那必須要有一個相關的指南在這樣子才可以確保三方的權益都不要受損所以我想請這個董事長在內部來去討論一下那要怎麼樣有一個完整的指引才確保不會三輸那這個部分董事長有什麼樣的看法\n\n03:31.284 --> 03:51.213\n是謝謝委員我特別再利用這個地方說明我們事實上從九月二十二號上這個開始實施以來車上的所謂的車安或保全他只處理有關於山西沒有戴耳機以及講手機沒有去玄關他只處理這個部分他其實不做其他任何旅客事項的處理這是第一第二我剛剛也說明了\n\n03:51.933 --> 04:11.282\n我們的車務同仁這個不會主動去介入有關於兒童小孩的這個部分第三車上有所謂的數位客服的系統數位客服他只要申訴不管他是哪一個類型我們列車長跟服勤同仁一定會到現場關心但是這裡面到場關心的人不會有車安\n\n04:12.410 --> 04:29.633\n只有列車長跟服刑同仁服刑同仁到現場他要表達的是關心因為總是要對客訴的同仁表示有所回應對於嬰幼兒我們也不會要求做任何的處置基本上我們不管是貼紙或等等基本上我們是希望做一個輔助的角色謝謝董事長\n\n04:30.174 --> 04:47.928\n那因為這個政策是有長期的要有延續性的但是他從此也是需要被調整的所以我們需要長時間的去監控評估所以剛才我們提到的這一個你說近九成的旅客支持該政策就是有做民調嘛那未來的民調我是希望更多元一點就是救細部\n\n04:48.548 --> 05:16.599\n來去做討論這樣子才可以同時滿足各個旅客他們的要求我本來還想要針對這個高鐵的這個安全上面再提醒就是遇到這個可疑行為的通報相關的安全運輸的事項因為過去我記得在十幾年前有相關的有把爆裂物放在高鐵的那一個律師那最近有聽到一些跟安全質疑相關的建議那下一次我再質詢好了謝謝\n\n","segments":[{"start":6.596,"end":14.301,"text":"剛才其實前面我也有問到相關的問題就是高鐵公司推動的寧靜車廂的政策跟他的影響那"},{"start":16.209,"end":44.232,"text":"九月開始推動臨近車廂之後 那他倡導是三四一用手機 玄關講手機 然後交談是降低音量那有部分的旅客支持但是也有 社會上也有不同的聲音那高鐵推動臨近車廂的政策依據 我看報告上面說是有九成旅客支持該政策可是這個數據來源是 是什麼 是怎麼樣做的數據來源 我們是委託專業的民調公司 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什麼樣的標準要有一致性 那必須要有一個相關的指南在 這樣子才可以確保三方的權益都不要受損 所以我想請這個董事長在內部來去討論一下那要怎麼樣有一個完整的指引才確保不會三輸 那這個部分董事長有什麼樣的看法"},{"start":211.284,"end":231.213,"text":"是 謝謝委員我特別再利用這個地方說明我們事實上從九月二十二號上這個開始實施以來車上的所謂的車安或保全他只處理有關於山西沒有戴耳機以及講手機沒有去玄關他只處理這個部分他其實不做其他任何旅客事項的處理這是第一 第二我剛剛也說明了"},{"start":231.933,"end":251.282,"text":"我們的車務同仁這個不會主動去介入有關於兒童小孩的這個部分第三車上有所謂的數位客服的系統數位客服他只要申訴不管他是哪一個類型我們列車長跟服勤同仁一定會到現場關心但是這裡面到場關心的人不會有車安"},{"start":252.41,"end":269.633,"text":"只有列車長跟服刑同仁服刑同仁到現場他要表達的是關心因為總是要對客訴的同仁表示有所回應對於嬰幼兒我們也不會要求做任何的處置基本上我們不管是貼紙或等等基本上我們是希望做一個輔助的角色謝謝董事長"},{"start":270.174,"end":287.928,"text":"那因為這個政策是有長期的要有延續性的但是他從此也是需要被調整的所以我們需要長時間的去監控評估所以剛才我們提到的這一個你說近九成的旅客支持該政策就是有做民調嘛那未來的民調我是希望更多元一點就是救細部"},{"start":288.548,"end":316.599,"text":"來去做討論 這樣子才可以同時滿足各個旅客他們的要求我本來還想要針對這個高鐵的這個安全上面再提醒就是遇到這個可疑行為的通報 相關的安全運輸的事項 因為過去我記得在十幾年前有相關的有把爆裂物放在高鐵的那一個律師那最近有聽到一些跟安全質疑相關的建議那下一次我再質詢好了 謝謝"}]}}},"gazette":{"lineno":941,"blocks":[["陳委員冠廷：（12時44分）召委，麻煩請高鐵董事長。"],["主席：史董事長，請。"],["陳委員冠廷：董事長好。剛才前一位委員其實也問到相關問題，就是高鐵公司推動的寧靜車廂政策及其影響。9月開始推動寧靜車廂之後，倡導的是「3C用耳機、玄關講手機、交談降低音量」，有部分旅客支持，但是社會上也有不同聲音啦！關於高鐵推動寧靜車廂的政策依據，我看到報告上說有9成旅客支持該政策，可是這個數據來源是怎麼做的？"],["史董事長哲：是委託專業的民調公司：山水民調公司所進行的專業民調。"],["陳委員冠廷：所以這個數據來源是專業民調、針對使用者，而使用者支持用寧靜車廂作為政策？設計問題大概是以什麼樣的問題為主？"],["史董事長哲：設計的問題講得很清楚，就是是否同意、支持寧靜車廂、限制手機跟3C產品戴耳機政策。事實上，透過交叉分析，不管是全體大眾或者是把有搭乘高鐵的人獨立出來，支持比例都相當高。"],["陳委員冠廷：在支持的比例裡面，我們看到有一部分……這跟有沒有使用3C產品或在玄關講手機比較無關，而是受到影響的反而是一些孩童、嬰幼兒，還有罹患疾病的旅客。高鐵公司曾明確地說這些不列入勸導對象，對不對？"],["史董事長哲：是。"],["陳委員冠廷：但是有沒有勸導過？也就是說，儘管公司政策上是不把他們列入勸導對象，但是有沒有類似這樣的狀況，就是嬰幼兒的聲音比較高，導致高鐵人員必須加以勸導？"],["史董事長哲：這個要特別跟委員講清楚。我們已經講得很清楚，嬰幼兒跟無自主性者不在這次寧靜車廂勸導的範圍，也就是說我們並不會進行主動介入或勸導。但是高鐵車上有數位客服，我想委員都知道，我們現在透過手機app，若乘客用文字向我們的客服中心反映，客服中心會把這個訊息轉給列車長。而列車長針對所有旅客提出的任何問題都有到場關心的義務，所以有旅客反映，他都會到場，不管對象是不是嬰幼兒。"],["陳委員冠廷：那現在我比較關心的反而變成現場的協助人員，包含車長，因為他們同時要承受的是旅客跟被勸導旅客的壓力，所以這些車安人員跟列車長要在什麼樣的狀況下執行什麼樣的任務都要有一定的標準，而且要有一致性，不然到時候……我們最擔心的是既沒有辦法安撫這些可能有疾病的旅客，因為他們是需要被協助的；又沒有辦法安撫這些提出訴願的旅客；到最後甚至列車長跟車安人員又要被提出來公審，那就是三輸。所以對於在什麼樣的狀況下要勸導、採取什麼樣的標準要有一致性，也必須有相關指南，這樣才能確保三方權益都不致受損。請董事長在內部討論一下要怎麼樣做出完整的指引以確保不會三輸。這部分董事長有什麼樣的看法？"],["史董事長哲：謝謝委員。我要特別在這個地方說明，事實上，從9月22日開始實施以來，車上車安或保全只處理使用3C沒有戴耳機以及講手機沒有去玄關這個部分，不做任何其他旅客事項的處理，這是第一。第二，我剛剛也說明了，車務同仁不會主動介入關於兒童、小孩的部分。第三，車上有數位客服系統，數位客服只要接獲申訴，不管是哪個類型，列車長跟服勤同仁一定會到現場關心；但是到場關心的人裡面不會有車安人員，只有列車長跟服勤同仁。服勤同仁到現場所要表達的是關心，因為總是要對收到的客訴同仁有所回應；對於嬰幼兒也不會要求做任何處置。基本上，不管是貼紙等等，我們是希望作為輔助角色。"],["陳委員冠廷：好，謝謝董事長。政策應該是長期的、要有延續性的，但同時也是需要被調整的，所以你們必須長時間地監控、評估。剛才我們提到，你們說有近九成旅客支持該政策，也就是有做民調，那麼對於未來的民調，我希望更多元一點，就細部加以討論，這樣才可以同時滿足各個旅客的要求。","我本來還想針對高鐵安全再提醒遇到可疑行為的通報、安全運輸相關事項，因為我記得在十幾年前曾有人把爆裂物放在高鐵，那個人是律師嘛！最近也聽到一些跟安全指引相關的建議，但我下一次再質詢好了。謝謝。"],["史董事長哲：謝謝委員。"],["主席：謝謝。","接下來請林楚茵委員、林楚茵委員，林楚茵委員不在。","許宇甄委員、許宇甄委員，許宇甄委員不在。","蔡易餘委員、蔡易餘委員，蔡易餘委員不在。","葉元之委員、葉元之委員，葉元之委員不在。","李柏毅委員、李柏毅委員，李柏毅委員不在。","登記質詢委員均已發言完畢，作以下決定：","一、報告及詢答完畢。今天聽完一整天詢答，都是針對寧靜車廂，讓我有一個感想，是不是立法院為了推動寧靜會議室而推動？感覺寧靜還是大家一起追求的共識啦！不只是高鐵、臺鐵、捷運、公車，其實我們都應該往這個文化、方向邁進。","二、委員林國成、游顥所提書面質詢列入紀錄，並且刊登公報。","三、委員於質詢中要求提供相關書面資料以及未及答復部分，請運安會、交通部及相關單位儘速以書面答復。"]],"agenda":{"page_end":372,"meet_id":"委員會-11-4-23-3","speakers":["洪孟楷","李昆澤","蔡其昌","陳素月","許智傑","何欣純","林俊憲","魯明哲","黃健豪","廖先翔","徐富癸","王育敏","張嘉郡","黃國昌","邱若華","邱志偉","林月琴","張雅琳","陳冠廷","林國成","游顥"],"page_start":311,"meetingDate":["2025-10-16"],"gazette_id":"1148401","agenda_lcidc_ids":["1148401_00007"],"meet_name":"立法院第11屆第4會期交通委員會第3次全體委員會議紀錄","content":"一、邀請國家運輸安全調查委員會主任委員林信得列席報告業務概況，並備質詢；二、邀請交通\n部部長陳世凱、衛生福利部次長及台灣高速鐵路股份有限公司董事長史哲列席就「高鐵公司推動\n寧靜車廂所引發正反意見，政策上路近一個月的成效及後續宣導因應」進行專題報告，並備質詢","agenda_id":"1148401_00006"}}}