{"error":false,"id":["152211"],"data":{"IVOD_ID":152211,"IVOD_URL":"https://ivod.ly.gov.tw/Play/Clip/1M/152211","日期":"2024-05-06","會議資料":{"會議代碼":"委員會-11-1-23-11","會議代碼:str":"第11屆第1會期交通委員會第11次全體委員會議","屆":11,"會期":1,"會次":11,"臨時會會次":null,"種類":"委員會","委員會代碼":[23],"委員會代碼:str":["交通委員會"],"標題":"第11屆第1會期交通委員會第11次全體委員會議"},"影片種類":"Clip","開始時間":"2024-05-06T11:17:30+08:00","結束時間":"2024-05-06T11:27:22+08:00","影片長度":"00:09:52","支援功能":["ai-transcript","gazette"],"video_url":"https://ivod-lyvod.cdn.hinet.net/vod_1/_definst_/mp4:1MClips/6319d5f220c85a68ded5c4cbc6a1a34302d7c7fd85210785801aa916026d4d42d7dcd980b23cef445ea18f28b6918d91.mp4/playlist.m3u8","委員名稱":"蔡其昌","委員發言時間":"11:17:30 - 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時候安全就會變成我們更重要的職責"},{"start":182.455,"end":208.168,"text":"所以我也知道你們要成立那個叫做安全委員會辦法已經通過了但是好像還沒有成立這個跟委員報告齁因為有需要依循的要點跟一些相關規定要經過董事會那董事會在就是最近這一次已經過了所以我們這個月一定可以讓他開始來運作"},{"start":209.068,"end":224.621,"text":"那我要強調的意思是說我支持非常支持安全委員會的設立但是我希望這安全委員會他一定要有功效的安全委員會他不是一個三個月開一次會然後大家了備一個你要賦予這個安全委員會有實質怎麼來"},{"start":227.643,"end":244.868,"text":"作為台鐵公司在安全的問題上面的一個建議甚至適度的怎麼去監督或者怎麼可以讓他在安全的整個SOP的機制裡面他可以發揮角色我認為這個是你在設計這個安全回應裡面很重要的"},{"start":246.038,"end":265.721,"text":"我說信任是一個很長期性的議題就安全才會有信任而信任又是長期性的問題它毀滅很快它一次一次事故或者什麼它就毀滅掉你長期建立所以要建立這個不容易但你必須要花很你有很強烈的決心跟耐心來處理這個"},{"start":267.142,"end":284.935,"text":"所以這個是本席對台鐵第一個期待就你的安全委員會盡早趕快成立這裡面的人員千萬不要都邀請一些了備一格大家只是來簽名報到的你要這些人要實質可以協助台鐵在安全的議題上面讓人民來感受"},{"start":285.996,"end":301.59,"text":"那第二個就服務嘛那服務當然啦民眾是乘客民眾客數高跟客數低我就知道你服務品質好跟不好嘛為什麼因為民眾有一個對比組啦什麼叫對比組高鐵就是你的對比組"},{"start":302.611,"end":322.751,"text":"現在民眾搭高鐵現在你看高鐵班班客滿連過去那個下午最沒有人的時間也一票難求立法委員也常常買不到票我們也都是一班一班的一直等所以你的對照組就是高鐵所以你的服務品質你沒有達到高鐵那個水準"},{"start":323.735,"end":350.589,"text":"我覺得民眾會馬上立刻不會有人太多去區別他認為這個都是背後都是政府那為什麼台鐵可以做得到高鐵你做不到或許台鐵公司的同仁會覺得我這樣的指責過於嚴苛因為基本營運條件不同成立的背景也不同董事長你背負的是一個很大的殼雖然這個殼已經把你改名字了從政府把你改成公司但殼還是那個殼"},{"start":352.148,"end":370.243,"text":"所以你怎麼快速的讓人家改變你覺得這個服務品質跟高鐵很接近差不多你以後要開始調漲價調任何的事情民眾才會覺得舒服一點不然的話他就是透過我們立法院一直罵"},{"start":371.229,"end":397.287,"text":"那剛剛大家提到今天包括主席安排這個準點率就是一個指標嘛這個就是很明顯譬如說他老是因為高鐵他封閉啦他的軌道都是封閉啦所以他要準點相對容易多嘛對不對這個我們都很清楚但是民眾不會這樣覺得這都是軌道運輸啊啊你這台鐵喔大概就是一定會遲到欸這個刻板印象非常強烈"},{"start":398.137,"end":423.984,"text":"那我們的整體的同仁董事長你怎麼帶領大家這個整體同仁的從民眾去火車站開始的搭乘經驗我們每一個站務人員他不在他是服務業的他不是公務人員他不是當官的他是服務業所以他的笑容怎麼訓練他的服裝儀容怎麼親切該如何被表達出來這個都是"},{"start":426.502,"end":449.74,"text":"放在你身上的重責大任嘛服務是什麼除了那些我剛剛講像準點率這種明確的指標他從人民的感受是很直接的因為他會去高鐵站他也會去台鐵站那你怎麼讓台鐵站他的那個感受是很接近我就講永遠高鐵是你的對照組所以你們的面臨的挑戰是很大的"},{"start":450.595,"end":474.889,"text":"除了你的營運的挑戰你所有的這些周邊你沒有談沒有把服務品質提升讓人民感受好你沒有在安全上得到人民的信任你要談任何的漲價我說實在話主力都會很大所以本席今天沒有太多時間讓你回答因為時間都很有限所以我大概我就提供這個讓你們可以有一點這個參考那"},{"start":476.909,"end":501.408,"text":"董事長那個挑戰才剛開始不只這個因為你接下來你是公司所以本席也接下來會問你未來幾年我會問你問你什麼問題問你說你的營運目標你的KPI在哪裡你營收的比重你的商品販售你的票物收入你的其他業外的你怎麼去弄這個公司這個都是你的挑戰"},{"start":502.762,"end":520.323,"text":"所以你可以得到交通部很大的協助但是台鐵本身在營運上面他未來所要面臨的東西其實是很大的那因為大家都在等新的部長包括票價的調漲看起來也要等新的部長上任之後來拍板"},{"start":521.605,"end":539.944,"text":"那次長應該要退休了所以今天我們來這裡我在這裡強烈質詢也沒什麼意義說實在話那我就祝福次長辛苦了董事長你任重道遠新的部長怎麼給你支持這個支持我希望不是只是預算的挹注"},{"start":540.925,"end":564.016,"text":"他應該在經營讓台鐵的經營特別在服務安全跟創造更多的業績的可能上面你的工作跟觀光署是一致的那個周副署長有來你跟他是一致的為什麼因為觀光就是你你就是觀光你們兩個其實是一起的只是我們業務上把它分開來觀光人口多大家對台鐵"},{"start":565.177,"end":586.351,"text":"觀光署推鐵道旅遊,你的鐵道做到你離落落,大家去那邊也要死那這個他也失敗,你也失敗嘛,所以這個是一體的,這是一體的好啦時間已經到了,主席已經站很久了啦,不好意思,他體重那麼重又站那麼久,不好意思那謝謝主席,多給我一點時間,那也謝謝兩位,謝謝"}]}},"supported_relations":[],"relations":[]}