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處長要講一下好那我們就把時間交給我們今天的講師好不好我們掌聲再謝謝他一下好不好"},{"start":2192.349,"end":2216.289,"text":"他說他很緊張啦大家給他掌聲再大聲一點謝謝然後謝謝田大哥然後鄭大哥還有千霞姐我還真的蠻緊張的所以如果等一下有講錯話的話大家有聽不清楚可以再問一遍我先自我介紹一下我是立法委員陳秀寶辦公室的助理我姓姜叫文綺然後大家可以叫我文綺就好或是我在地方跑的小名叫做綺綺"},{"start":2218.004,"end":2234.425,"text":"然後因為我覺得我也沒什麼資格跟大家教導選服的部分所以我只是單純的就我以前的經歷來跟大家分享過去我是怎麼樣建立我自己處理選服程序我就先開始"},{"start":2235.846,"end":2261.456,"text":"第一個部分當然是接案然後接案的部分要提醒大家應該各辦公室都會有自己的一套流程就是一定要去做案件記錄過去我先講一下我大概的過程好了我一開始在進入這個部分的時候我是先去做選舉的協助然後後面16年的時候進到立法院然後18年的時候再到地方的議員的服務處當主任然後之後又再回來立法院"},{"start":2262.376,"end":2287.203,"text":"所以今天案件分享裡面大部分會有一些是之前在議員那邊接到的案子然後跟大家做一些交流那第一個接案的部分要跟大家講一定要做案件記錄因為我以前仗勢著自己年輕記憶感覺記憶力不錯所以我都沒在做我都想說反正我就是記得就好了然後或是我記在LINE裡面然後就發現老闆在問的時候我會找不到所以我那時候有一陣子就被罵得很慘"},{"start":2288.243,"end":2306.769,"text":"所以一定要做案件紀錄案件紀錄調出來你才會知道你的整個處理過程然後這個表是我們秀寶委員這邊的案件表我們會分的大概應該都是這樣子就是有請託人當事人跟介紹人為什麼會有這樣的分別就是因為台灣的民眾非常的熱情跟熱心他們會幫陳情"},{"start":2308.65,"end":2324.857,"text":"就是其實也不是他自己案件發生他自己發生的案子可是他會幫忙澄清所以就會發現當事人其實不知道有人幫他去做這件事情那處理下去之後呢當事人會不高興然後就會反映到老闆那邊那你就會被老闆罵"},{"start":2328.798,"end":2348.244,"text":"請託人當事人跟介紹人部分一定要搞清楚因為有一些也許請託人跟介紹人是老闆很重要很重要的樁腳或是他很重要很重要的朋友或是親戚這部分一定要非常謹慎因為這是我之前曾經被罵過的部分然後或者是說我曾經接案子然後把老闆的姑姑跟老闆的阿姨"},{"start":2349.204,"end":2368.28,"text":"因為這是兩個完全不一樣的兩邊一個是爸爸姊妹一個是媽媽姊妹然後他就老闆就跑去問了兩個兩邊然後結果都不是就其中一個不是然後我就被罵很慘所以這部分一定要記得要做案件記錄然後要把關係記清楚再來就是檢視資料通常正常一定會要姓名電話地址"},{"start":2371.141,"end":2392.948,"text":"我個人習慣會要再來是身分證字號要看案件的不同屬性然後去來做案件資料但是同個第一步一定要先要他們的這些基本資料你去問的時候才會比較清楚然後電話部分就是方便你要回覆然後再來就是瞭解案件的詳細內容問得越清楚越好然後因為有一些陳情人他們在遇到狀況的時候也許"},{"start":2393.928,"end":2416.079,"text":"他們會非常急然後講不清楚所以你要試著慢慢的引導他們去講出來他們到底遇到狀況是什麼然後他們希望怎麼做或是怎麼處理這是接案的部分那因為我現在在秀寶園這邊我不太需要接案我們是地方服務處接案之後再轉上來所以這部分目前我沒有在涉及接案那就是要先跟大家講一下"},{"start":2418.12,"end":2441.917,"text":"然後再來就是判斷我在看到案件表因為我們服務處是會直接把案件表傳給我所以我在看的時候我會先判斷說這個相對應的單位到底是什麼相對應的單位是什麼然後再去看一下他提供的資料是不是完整有一些案件他會有公單位的回覆的公文然後有一些案子的內容狀況跟事實狀況其實從公文上面就看得懂所以大家一定要仔細去看他們提供的資料除非字很多啦但我都會看重點"},{"start":2443.208,"end":2443.448,"text":"注意陳情的內容"},{"start":2473.408,"end":2487.246,"text":"所以這當然就不行所以在判斷這階段之後你就可以把這個案子把它毀掉就是說那你這樣子沒有辦法這我沒辦法處理因為他們這都是招標的東西我們沒有辦法去協助這部分就可以先做毀掉就不用進到下一個階段就是處理"},{"start":2489.102,"end":2504.811,"text":"好那這兩個部分大家應該可以聽得懂吧我會講太快嗎不會不會不會好謝謝大家那在除以的部分就是看他的案件內容我會先去找相對應的單位先去問因為陳全會有一個特性他們會講只對自己有利的地方所以"},{"start":2506.832,"end":2533.085,"text":"我自己的部分是我就先聽然後聽完之後呢我在進到處理的時候我會先我不會先告訴單位說陳情人告訴我的狀況是什麼我會希望單位去告訴我這個案子他們裡面認定的事實是什麼然後我再去跟他們溝通也就是說不要片面的只相信陳情人告訴你的東西你要去聽單位告訴你什麼然後再去做綜合你才能做判斷 才能做處理"},{"start":2534.506,"end":2559.304,"text":"然後再來就是詢問單位說有些案子其實是單位就可以先去跟陳情人做溝通他們會溝通那一定是溝通陳情人沒辦法接受才會來找我們所以我會詢問說那你這個案件狀況是什麼那你們跟陳情人溝通過了嗎那你們溝通結果是怎麼樣大概溝通了幾次然後你們有沒有共識這部分我會問那我在在問的這種狀況之下呢我才會"},{"start":2560.305,"end":2573.89,"text":"大概都問到一個結果之後我才會告訴他們說當事人來找我們然後他告訴我們東西是什麼然後再去跟單位去做溝通或討論然後再試圖去找出他們認定的落差是什麼所以我才會去溝通那溝通之後我就會轉達當事人的訴求"},{"start":2577.931,"end":2606.052,"text":"但是依我的資歷跟我的能力其實還有大部分的狀況其實我都會要求單位在合乎法規跟程序的狀況下盡量做協助因為單位他在第一次接觸各位或是接觸我的時候他們會有防備性他們根本不知道我們要的是什麼所以我只會告訴他們說請你們依法依程序然後能協助就盡量協助其實通常都可以可是如果不行"},{"start":2606.852,"end":2610.795,"text":"如果不行,單位聯絡人通常應該會直接告訴你就是不能這樣子做就是這樣那再出一個部分大家有什麼想要問的嗎具體的例子喔我們最近接到一個案子是還沒會考然後就要求委員去跟他們的他小孩子的第一志願說我這個小孩要念你們這間學校"},{"start":2633.717,"end":2649.008,"text":"就是這樣那這個一天又要不行了嗎那這就不合法也不合規啊因為你根本沒考試啊而且現在根本沒辦法講入學就是沒辦法講的事情通常接到這案子我第一部分就會毀掉了我們就是沒辦法因為你根本就沒考試就是這樣這樣還可以嗎好好好"},{"start":2650.595,"end":2667.185,"text":"然後再來就是回報因為我現在不需要第一線面對陳情人所以我回報的部分我們辦公室回報的部分是回到地方服務處所以我會回報到我們服務處的同仁然後再來然後他們會把處理情形講得寫得非常詳細我們辦公室的習慣是"},{"start":2668.806,"end":2687.857,"text":"幾月幾號幾點幾分誰跟誰聯絡回了什麼事情我們會全部都記在上面所以案件表一調出來就會看得非常清楚當初是誰處理的當初是誰接的誰回的哪一個單位回的都會非常清楚所以委員只要看到案件表他就會知道整個過程我們就不用再去跟他解釋除非他看不懂我們寫的字因為我們很常打錯字"},{"start":2691.099,"end":2710.68,"text":"回報的狀況就是他們會處理然後我們會回報給負責同仁讓他去回覆當事人如果當事人還有其他問題會再回來一次所以你就要重新進到處理的狀況很常會有這個狀況你回覆當事人當成不滿意他們會提出新的問題新的問題之後你要再幫他處理如果是合乎邏輯的我就會再幫他問"},{"start":2712.148,"end":2734.266,"text":"然後就再重新再跑一次然後追蹤的部分我們這邊也是服務處同仁會負責追蹤所以我是不需要負責追蹤的但是他們就會時間一到大概一個禮拜兩個禮拜因為案件處理情形都會很清楚大概什麼時候會有結果那時間一到我們服務處同仁就會去問就會來跟我講說時間到了你必須去再追蹤一下我就會再才會再去追蹤然後再把處理情形放上去"},{"start":2737.468,"end":2765.107,"text":"對這樣子可以嗎因為大概已經差不多快結束了我要盡量案例分享了還有一個下面還有一個原則的部分當然就是我自己過去的經驗因為我第一次接到選服的時候我是不知道該怎麼處理的所以我是建議大家你們要建立自己面對這個案子的態度我們態度我曾經遇到過一些同仁他們在接案子的時候第一時間就會去判斷說這個案子就是不行"},{"start":2766.388,"end":2783.522,"text":"我不是說像學校那種案子喔是真的是可以處理但需要處理的但他們一聽到他們就是覺得這成員態度很差這成員講的講話也沒有邏輯所以他們就會直接說這案子就是沒辦法處理我不要處理就是建議大家不要有這樣子的想法就是"},{"start":2784.463,"end":2809.508,"text":"如果你一聽大概是欸這邏輯還可以喔他的訴求你也可以接受或是也是合乎常理的那我就會建議大家說你要用比較開放的態度去處理這個去面對這個案子然後再來就是說不要問問題不要害怕問問題因為我以前剛在處理選服的時候我很害怕問問題不然是問前輩或是問單位聯絡人因為我很怕被當笨蛋可是我後來發現"},{"start":2810.968,"end":2831.856,"text":"只要你願意問你的前輩跟單位這些聯絡人或是業務單位的那些公務員他們會很願意告訴你因為他們也很希望我們去理解他們的難處是什麼所以他們正常都會跟你講解的非常詳細所以不要害怕問問題像我上個禮拜接到一個案子是他是"},{"start":2833.577,"end":2856.1,"text":"先生跟臺灣人跟中國人結婚然後他們離婚了小孩子已經就回去中國了因為監獄選那時候判給媽媽媽媽中國人然後他就說我的小孩都在中國他也沒回來你們現在移民署說他要有冰單是什麼意思他又不是臺灣人"},{"start":2857.401,"end":2880.084,"text":"可是他有拿身份證然後我就覺得很荒謬你不是台灣人可是你有台灣身份證這件事情我就沒辦法理解然後他就說我戶籍早就已經簽出去啦為什麼他是台灣人你們這樣子這什麼政府啊太過分了竟然還要我小孩回來當兵然後我就打電話去問了戶政司因為我想要確定他所謂的簽出是從他家登出還是從台灣這個地方登出"},{"start":2881.936,"end":2904.509,"text":"對那老實說我在問戶政司的時候有被戶政司的聯絡稍微酸了一下欸你這個不是問我欸你這個應該是去問議政署吧怎麼會是問我啊然後我就跟他講說我只是要確定戶籍所謂戶籍簽出有代表等同他不是台灣人嗎他說沒有他說他還是台灣人他只是戶籍從他家簽出來了所以這部分就很明顯他還是台灣人那他就是有服兵役的義務"},{"start":2906.552,"end":2928.781,"text":"對 這部分我就是要確認這件事情所以你在問問題這整個過程中一定會被前輩或是被當委員稍微會講個幾句說你這種問題不應該來問我啊但這就是經驗的累積所以我是建議大家不要害怕去問問題只要你有問題你就去問然後想辦法把你的問題可以具體的清楚的有邏輯的去問大概是這樣"},{"start":2930,"end":2945.045,"text":"然後再來就是涉及安全跟生命的事情就是包含當事人的人身安全或是他生命有危險的時候請大家一定要小心不要什麼這個等一下案例會分享不要按照澄清人的意思去做因為已經影響到他的生命了"},{"start":2949.948,"end":2964.138,"text":"我會去教育陳情人我會去拒絕他有些人不敢因為他們會覺得這些人可能是選民然後可能票就下次票就不會投給老闆可是我會覺得我有教育他們的"},{"start":2965.559,"end":2982.671,"text":"的責任所以我會試圖去跟他們溝通然後去教育他們大概十件有九件半可以接受啦另外半件就是前面會先罵你髒話之類的可是你就是耐著性質然後好好跟他講正常都會接受通常都會接受他只要不接受但是他也可以理解"},{"start":2983.351,"end":2998.403,"text":"那只要他了解了其實這件案子成不成就沒有那麼重要因為你只要他了解他那個他的陳情的訴求有什麼不合理或是真的是沒有自愛難行的部分然後再來就是就像剛剛跟大家講的"},{"start":2998.863,"end":3022.069,"text":"那個案子現在大家現在公務員都是年輕人就跟我們年紀大概都差不多他們最討厭過去那種20年30年4年前認為只要委員出來講什麼事情OK所以一定要依法依程序不要為難公務人員因為他們也會怕所以這部分可能要請大家就是稍微注意一下然後你要試圖去了解理解單位的困難啦"},{"start":3023.038,"end":3050.817,"text":"你希望單位理解你的困難的同時你也要建立在你可以理解單位的困難這樣案子才有繼續下去的可能性如果你只是一昧的告訴他說我就是要這樣我就是要那樣我覺得這件事情可能就都沒有結果然後再來就是要跟老闆還有長官說實話我以前在處理案子的時候我很害怕去跟老闆說這個案子大概是怎麼樣然後我也很害怕去跟我主任講說我處理的案子其實沒有那麼樂觀因為我會害怕被罵可是我後來發現你不講"},{"start":3053.238,"end":3065.489,"text":"其實會案子停滯在那然後你會被罵更慘所以建議大家要講實話不行就是不行可以就是可以現在狀況到底怎麼樣要講解到你的長官跟你的老闆理解"},{"start":3068.015,"end":3092.246,"text":"然後再來就是這些原則不是你就是你要還是要保有一點可以接受溝通的彈性因為原則也不是唯一啦就是大家還是可以在討論的過程中去找到一個折衷辦法也許當時人不滿意你也不滿意可是大家都可以接受我覺得這是處理案子比較重要的一個部分好那大家還有想要問的嗎是"},{"start":3101.67,"end":3126.451,"text":"對對對我一個案件通常如果一個案件問了很多個立委我會先報告給我長官我會跟我的主任講說這個案子他找了很多人找了很多委員那這案子通常我就會放著因為講的比較勢利一點即便這案子今天你處理好了功勞也不會在你的老闆身上他會認為我一定是先去找了誰誰先幫我問"},{"start":3127.796,"end":3140.44,"text":"大概就是這樣可是我還是會了解一下如果可以當然還是會告訴單位說這個有找了我們知道有找了蠻多人但還是希望可以協助一下代表我們這邊有關心大概是這樣對那還有遇到那種很急的曾經人可能我們曾經遇到那個不知道可不可以講田大哥可以講嗎"},{"start":3158.556,"end":3181.997,"text":"移工就是他們有一些公司跟工廠會申請那個移工移工要進來然後要許可然後有一些有一些那個公司就會很急他們可能今天才送案然後就告訴你說我跟你講我明天就讓他過這種案子我都會壓著因為即便你不去催其實這種案子都非常快三天五天就可以下來最快是三天"},{"start":3183.038,"end":3199.75,"text":"所以這種東西我就會壓著 我會放著然後反正三天之後他就會自己OK啦如果也沒處理 對大概就是這樣我也不是在教大家這樣做但是如果真的是遇到很煩很急的也許這樣子可以冷靜一下因為他們有些會一直打電話一直打電話打電話打到你很煩大概是這樣那 這部分可是我還沒講完對對對 還有案例"},{"start":3211.064,"end":3227.507,"text":"可以嗎這邊還有問題嗎沒有好那接下來就進到案例分享的部分這個是我自己遇到的案子這個是陳前是我的朋友他也是當事人朋友他那個當事人蠻嚴重的他走路在半夜去欸凌晨去城跑不是半夜去城跑凌晨去城跑的時候被車子撞非常嚴重他已經進家戶昏迷指數只有3然後他跟我講說家屬希望這個人可以從"},{"start":3237.23,"end":3256.305,"text":"A的醫院轉到B的醫學中心那在我們地方算是蠻大的醫學中心就是從桃榮轉到林口長庚啦他希望我們協助轉院然後這部分當然我沒有處理因為大家可以看一下這部分我就沒有處理因為我直接告訴他我說他現在會名指數只有3他可以移動嗎家屬回答不出來"},{"start":3259.537,"end":3282.641,"text":"我說如果即便他可以移動那如果他在轉院的過程中不幸去世了這個責任誰要來背沒有人可以背沒有人可以幫他負擔即便家屬跟你說沒關係我願意負責事情沒有發生的時候大家都說可以負責可是如果事情發生了你絕對會死得很慘所以這件事情我沒有處理我只有跟他講說這部分不好意思我沒有辦法協助"},{"start":3283.208,"end":3303.04,"text":"因為即便你要轉院﹖家屬同意﹖陶榮同意﹖其實林口長跟他會不會結﹖可是你這案子﹖你這個﹖狀況這麼危急的情況之下﹖這整個過程﹖這個路途﹖沒有人可以保證﹖這一位病人﹖是安全的﹖所以這案子我沒有結﹖那過了﹖過了﹖對 過了大概一個月之後﹖"},{"start":3304.161,"end":3315.597,"text":"我朋友又來問我他說他在桃榮待了很久然後醫生請他出來就是從家戶出來那我們能不能去告訴那個桃榮說能不能再多收一下然後希望他就是可以跟組織溝通要再積極治療"},{"start":3321.311,"end":3350.571,"text":"好那這部分我就有辦法問那問出來結果也是不OK因為他已經在加護病房待一個月已經做積極治療可是狀況還不好那醫院的部分不敢跟家屬講說請他們做好後續的計劃所以家屬不知道他們不知道他們的這個家人其實應該也算知道但他不知道組織的真正的意思啦所以我就非常直接去跟我朋友講我說你應該要去跟他們家人說如果他已經在經過一個月積極治療他還是這樣子"},{"start":3351.751,"end":3378.681,"text":"都沒有好轉那我建議你們不要再去想記憶資料這件事應該要去想後續的狀況那這件案子我就毀掉了我就後面就是這樣子做處理對好會不會太沉重第一個案子就這樣有嗎這部分有問題嗎是我不會拒絕他我會跟他說好然後我就放著"},{"start":3379.827,"end":3380.367,"text":"我會被罵我會被"},{"start":3409.804,"end":3413.045,"text":"這個陳淺她本身有負債然後她說她為了要還錢所以她去做了一些小生意"},{"start":3434.4,"end":3436.342,"text":"可是他身上沒有錢所以他打電話到服務處說委員那邊可不可以幫我跟銀行講一下我想要再借個20萬可以嗎可以讓銀行借錢給我嗎讓我去做生意這樣我才有錢可以還啊"},{"start":3449.878,"end":3466.939,"text":"然後我就問了一下他自己本身有卡債他也有信貸然後卡債跟信貸已經做好債務協商然後一個月再還錢然後他還有車貸他想然後我就想說喔那他這個人欠蠻多錢的好那如果像這樣的案子"},{"start":3468.271,"end":3491.799,"text":"第一時間我就知道我沒辦法處理因為銀行要不要借錢給你他們一定要拉你連針要看你的信用狀況我才有辦法借錢所以借錢的部分這是我也沒辦法去跟銀行講說你就是要借錢給他這個是不行的這是不合法規的而且他只能自己去問我不能問因為即便你要到他的個人資料要他的姓名身份證資料什麼的銀行也不會告訴你因為現在有個資法保護"},{"start":3492.859,"end":3501.307,"text":"所以這部分是沒辦法協助的我就直接跟他講我說不行我會有幫你問 問出來了我違法我會被抓走這樣"},{"start":3504.192,"end":3527.664,"text":"只會只是盡量講 待會我大概跟他講15分鐘啦因為他的意思就是說以前立委就去拍個桌講一下就可以借錢啦 為什麼現在不行啊就是不行啊 所以我就直接跟他講啊現在就是不行啊 我就這樣直接跟他講所以這案子我就毀掉了他可以理解 但他當然沒辦法接受因為他覺得這國家對他趕盡殺絕 不願意借錢給他那這部分我就當耳邊風 我就當沒聽到對 這樣"},{"start":3531.296,"end":3555.492,"text":"這案子應該大家可以懂齁那我要下一個囉好謝謝大家再來就是當兵的問題其實當兵我在地方的時候蠻常遇到的那就是其實狀況很多啦就是他們要一男他要他等不到兵單然後我是說他一定要先當完兵因為他可能要留學那個這個是之前好像是四個月四個月兵役的時候因為現在改成好像八三年之後改成一年嘛"},{"start":3556.828,"end":3560.802,"text":"這比較之前的狀況他沒有辦提早入伍然後"},{"start":3562.233,"end":3567.616,"text":"提早入伍﹖提早入伍﹖提早入伍﹖提早入伍﹖提早入伍﹖提早入伍﹖提早入伍﹖提早入伍﹖提早入伍﹖"},{"start":3587.708,"end":3597.617,"text":"如果他沒有辦再來找你他順序會排到很後面那六都非常硬因為我之前在議員的時候是在六都六都是兵醫科去處理的那個沒辦法去講因為他們該怎麼樣就是怎麼樣所以這部分我當然沒有處理然後也是被陳潔罵得很慘可是我有跟他說明那但是他懂他可以理解但他沒辦法接受嗯"},{"start":3609.298,"end":3637.61,"text":"大概就是這樣現在在委員這邊也會有接到兵役的問題但因為地方就可以第一時間處理掉所以通常不會上來到我們國會辦公室應該大家後續都會陸陸續續遇到因為現在已經四月大概五六七月就會開始了會有兵役的案子一直進來案子是有那個季節性的大概什麼時候你就可以預感什麼時候會出什麼案子什麼時候會出什麼案子大概就會知道"},{"start":3639.433,"end":3658.46,"text":"這OK嗎謝謝大家然後再來是我要講一句非常政治不正確話這在鄉下非常常遇到就是外籍配偶的部分然後外籍配偶因為他們進來他們要他們結婚要面談然後他們就就面他們面談的時候他們就會先說委員我要面談囉麻煩你要讓我過喔"},{"start":3659.9,"end":3678.4,"text":"這種面談要不要過問題其實也不是我可以決定的是你們看雙方回答的東西是不是一樣所以我只能關心我只能跟外交部臨時數據說好幫我註記下委員有關心可是我們跟什麼都沒講因為你還是要看他們自己面談的表現"},{"start":3679.795,"end":3707.804,"text":"然後通常會很有很常的狀況是他們其實已經有小孩了就是可能會是就是配偶小孩就是台灣人的小孩這樣子然後再來就是外配他有之前在台灣有工作的經歷這如果他之前在台灣有工作的經歷我很常遇到的狀況是那個外配他曾經去告訴移民官說他之前可能有去泡沫紅茶店工作的經歷"},{"start":3709.542,"end":3710.365,"text":"中文字幕提供"},{"start":3719.486,"end":3744.367,"text":"親家姐我這樣講可以嗎就是他們會有一些問題啦然後如果你經驗處理的夠多的話就是你案子處理的夠多的話通常聯絡都會直接告訴你他們大概十題裡面有幾題回答都不一樣那你就可以去提醒他們說欸你們的問題有一些回答的不太一樣喔你們要不要再去回想一下你們交往的這整個過程然後到時候再"},{"start":3745.629,"end":3766.448,"text":"再去面談一次再去面談一次這件事情是他們要自己申請他們必須提供新的事證再去跟臨時事務局去做申請他們才有辦法再重新面談所以這部分就可以再去跟當事人講所以你們有一些問題回答不太一樣你們要再回想一下自己當初交往的對跟對方交往的經驗這樣子這樣OK齁對好這樣就可以吧"},{"start":3772.335,"end":3800.505,"text":"然後再來就是這部分會不會敏感就是公安事件的狀況因為他們需要取得勞檢報告然後希望委員可以寫說等很久了通常勞檢報告必須等三到六個月然後比較常遇到的問題是我現在指的這個案子是比較嚴重他是當事人已經死亡他是遇到公安事件他已經死亡然後他的勞檢報告等六個月然後他一直搞不清楚為什麼那麼久都沒下來"},{"start":3801.565,"end":3801.705,"text":"公安事件﹖"},{"start":3820.667,"end":3838.84,"text":"舉例這個案子是在我們福興工業區是在委員的選區那福興工業區其實基本上應該是原管局主管他在地方可是他們一直以為是臺中市政府所以他們一直問不出來他們不知道他們的勞演報告卡在哪裡所以這部分我就有去協助他們那到最後大概過了兩個禮拜之後勞演報告就下來了"},{"start":3839.961,"end":3848.173,"text":"就是大家去協助他們陳情人去應該是要幫忙判斷他們那個組織單位在哪裡大概是這樣這樣OK嗎對這個是找職安署喔這案子是找職安署"},{"start":3855.123,"end":3877.83,"text":"然後比較常遇到的狀況就是這比較常見的就是徵件的部分徵件的部分是家屬去見而已然後有一種是特見特見是委員帶著一起去見那個受刑人徵家接見的部分我會比較小心因為我以前原則是防害性自主跟毒品案子我不接"},{"start":3879.42,"end":3902.078,"text":"主任我們辦公室主任來了我要跟他打招呼我以前的原則啦是就以前講比較難聽點就是性侵、強暴、案子這種受刑人我不接我會直接告訴他不好意思我個人不接這種案子請你去找別人然後還有一種狀況是我曾經在議員那邊的時候遇到一個很年輕的妹妹19歲"},{"start":3903.871,"end":3931.938,"text":"他跟我說他男朋友被關然後他要去見他所以你在這邊我好緊張喔然後但是其實徵件這部分是立委職權在這個第一時間點我就有警覺我就問他說你怎麼知道我們這邊可以辦徵件他就說有人說的我說誰跟你說的他才說是某個我們服務過的對象告訴他我們可以辦好那我就再問他說那你男朋友是被關多久了然後什麼案子進去的他說酒駕"},{"start":3933.738,"end":3950.925,"text":"關4個月 剛進去一個禮拜男朋友的分開可能很難受吧因為他們剛進去 他們是新獸型人等級很低所以一個禮拜只能見一次那如果你要多去見他的話你就要透過立委去辦對吧卓恩"},{"start":3954.807,"end":3981.321,"text":"所以他才來找所以才來找我們所以我那時候是把案子轉上來到我配合的委員這邊去辦所以遇到偵見這種狀況大家要比較謹慎因為我的前輩曾經告訴我他們辦了偵見之後發現偵見進去的人在跟塑形人在串供這部分如果被抓到的話我們就會死得很慘所以只要是不認識的或是沒有關係的然後或是比較敏感的案子詐欺我就會比較謹慎可以不要接我就不會接這是偵見的部分"},{"start":3984.642,"end":3992.619,"text":"然後再來是申請健保給服用藥這也蠻常遇到因為有一些有一些疾病部分需要用什麼什麼藥物去做"},{"start":3994.215,"end":4013.944,"text":"反正就是要跟健保署申請啦那這部分就只是關心對對標靶藥物對謝謝前輩然後這部分也只能關心可是不是你關心了健保署就能讓他過因為他們會有專業專科醫生去做判斷那他只能提前告訴你在家屬知道通過與不通過的之前告訴你說這案子過了沒你可以先去回"},{"start":4014.984,"end":4015.124,"text":"職災己負﹑勞退﹑農退"},{"start":4037.839,"end":4060.27,"text":"但他又想要請勞退或是對調他想要他已經請勞退但他又覺得他應該可以請農退但這部分只要你請了其中之一另外一個就不能請但鄉親不會知道因為這兩個都是一樣的這從勞保局出來的所以我這個是要一直去解釋一直去解釋但其實這個東西從他們一開始在結案時候提供到的公文就可以知道他們公文裡面都寫得很清楚大概是這樣"},{"start":4065.765,"end":4068.508,"text":"沒了啊對還有一個對不起還有一個結語"},{"start":4075.883,"end":4100.28,"text":"我自己的經驗啦就是我覺得選服其實可以看見就是你知道事件擺態跟人的各種樣貌所以大家可以可以感受一下然後再來就是選服案子有些案子可以延伸成委員質詢的題目因為我的工作除了做選服之外也包含質詢所以委員有一些質詢題目是我從選服案子延伸出來的然後再來就是一開始跟大家講的很重要的人"},{"start":4101.241,"end":4119.099,"text":"帶進來的案子通常會是很重要的案子那這種東西不要自己去判斷可以做不能做可以毀不能回或是怎麼回我通常都會交給老闆跟長官去定奪他指導我要怎麼做我就會照著長官意思去做不要自己去處理不然的話會死得很慘"},{"start":4120.66,"end":4139.096,"text":"然後再來就是我自己會希望成為可以幫助民眾的人因為相親他們真的不懂他們不懂法規然後他們也不懂程序但他們真的很慌張也許他們真的很需要這個東西或是很需要這筆錢所以我會用這樣子的心態去協助民眾除非遇到那種很歡的啦就是對著你罵髒話之類的"},{"start":4140.777,"end":4164.636,"text":"然後再來就是真的不能協助案子就請大家放過自己我以前會覺得自己很廢這案子我也沒辦法處理這到底怎麼辦為什麼然後我就會自責可是勸大家不要這樣因為案子不能過絕對不是我們自己的問題有一些從第一步就錯了就是可能陳前的訴求就不太對勁就是要請大家可以放過自己這樣好我講完了"},{"start":4165.897,"end":4177.532,"text":"好那接下來我們就QA好不好那個我邀請一下那個我們這次活動的主辦的那個理事楊清霞楊主委好不好還有我們國會的總幹事新宜一起上台好不好來啊坐前面才有禮貌"},{"start":4188.939,"end":4217.238,"text":"那個謝謝各位助理來參加今天的活動其實也剛剛謝謝文綺的分享經驗那我可以也跟大家講一下每位委員辦公室處理選無的模式都不太一樣那文綺只是就她個人的經驗去分享給大家那另外在立委員也跟各位報告一下你要當國會助理本身的心理素質要很強那剛剛文綺有介紹"},{"start":4218.559,"end":4227.602,"text":"你面對各種形形色色的選民那你的心理素質要很強你的心理素不夠強,你可能在電話上就會跟他對罵起來我等一下打給你,我在開會"},{"start":4239.028,"end":4256.528,"text":"就是說你會碰到各種你一輩子之前想不到的什麼樣的人都會有你在立法院也許這個幾年當中你會碰到你這一輩子想像不到的很多事情當然本身立法院國會就是一個很特殊的一個地方"},{"start":4257.469,"end":4270.703,"text":"那所以說也是說給各位助理加油打氣啦是說你們要來當國會助理本身的心理素質要很強抗壓力要很夠所謂抗壓力不只要面對選民也可能要面對你的主任辦公室的主任"},{"start":4271.921,"end":4291.794,"text":"甚至還有委員：還有委員的家人都會有：各種心理設施的人都會有另外也要注意一下剛剛文綺有提到說要處理選無的話要注意就是說要小心處理處理不好可能會見報見報都會傷害到委員尤其那時候所謂的處理選無是說你是"},{"start":4293.369,"end":4322.29,"text":"關心關切關照還是關說一次之差差很多處理不好可能就會上報了你說所有部會國會委員都會幫你嗎有些不見得你看到很多為什麼很多文的公文會流露出去是什麼流露出去的你就知道了所以說你們都要很小心任何出去的文字一定要給主管看比如說你發公文讓主管看一下有沒有問題才發出去不然公文一出去就有時候收不回來就麻煩了可能就會"},{"start":4323.601,"end":4348.474,"text":"建報﹖還是讓其他人有心去操控﹖上媒體﹖最後都會傷害到委員另外也要提醒各位說美國委員辦公室都知道做選壺不一定有票﹖有選票﹖但是不做選壺是一定沒有票所以說選壺對每個委員辦公室來講都是非常的重要尤其區議會一定要做選民服務因為他的選票基礎也是來自選民"},{"start":4350.254,"end":4365.174,"text":"選民有什麼需求,一定都是先找在地的議員、立委,一定是這樣的另外文啟剛剛也有提到說,他有講選委,其實可以做分類,我的委員會做分類可能最多是人事案,升遷調職的"},{"start":4366.77,"end":4381.983,"text":"還是剛剛提到的補助案﹖醫療﹖詐欺﹖兵役﹖我們可以把它做分類有些委員辦甚至還會做一系列的黨自己做分類還是還有一個系統叫選戰贏家很多委員辦只有做選戰贏家系統因為選武是說你日積月累"},{"start":4382.603,"end":4411.596,"text":"等到你四年後要再選舉的時候選服資料就是很好的一個轉換成你的去爭取選民支持的一個資料所以剛剛他會提到說姓名、地址、手機、電話都要留下來到選舉的時候還可以call給他打電話給他尤其你處理成功的一些選服案件的話通常選民都會感激到選舉的時候都會回饋投你一票幫你拉票等等之類的以上是我的簡短說明那接下來還有一點時間我們就開放那個QA好了好不好那"},{"start":4413.027,"end":4434.374,"text":"好 我們請秦曉來補充一下謝謝各位我想剛才聽過文綺的分享之後也就我自己個人的經驗再跟大家多說一點第一個就是我覺得在立法院裡面大多數的助理不見得你會單純的只做法案或者說單純的只做行政有時候你可能就很多東西會堅著做"},{"start":4435.174,"end":4461.746,"text":"那我是覺得說在學習的過程當中大家不要害怕去接電話因為接電話你當然第一個你可能是直接面對選民然後你可能會面對很多各式各樣的情況可是那個東西常常會給你一些啟發或是說他就像剛剛文綺講的他可能可以轉換成你的執行的題材或是說對於你在修法上面有一些怎麼樣的那個啟發或是啟示我覺得先不要害怕去接電話盡量參與辦公室的事務這是第一個"},{"start":4462.346,"end":4462.926,"text":"反映在剛才我們碰到的一些案件上比如說"},{"start":4473.687,"end":4500.674,"text":"為什麼會有這麼多人在碰到那個病房等不到在碰到那個要轉院的時候會想到要求救於委員如果大家有碰到過自己家人的那個狀況的話就會知道在那當下其實是很無助的那即使像文綺講的我們其實什麼忙都幫不上但是我們至少可以做一件事情就是找到那個醫院的公關請他轉達一下委員的關心就是說你們期待的"},{"start":4501.134,"end":4527.053,"text":"等病房﹖轉院﹖這些事情我們幫你注意了﹖如果可以的話﹖就會優先處理﹖至少會讓家屬安心﹖這個就是我們在﹖透過自己的經驗﹖對於家屬﹖有一些同理的話﹖你不會覺得說﹖所有案子進來都這麼瞎﹖如果說希望學校﹖可以直接錄取﹖當然就是直接可以﹖謝謝再聯絡﹖"},{"start":4528.534,"end":4552.606,"text":"另外像比如說外配那些事情當然像剛才文綺說的他確實就是你一定要通過我們的面談你一定要通過之後你才有可能拿到簽證順利進來但是他來找你有時候我們會發現他一而再再而三的沒有辦法通過並不是他真的有問題而是有時候移民官問的問題真的很細他會問你今天早上吃什麼"},{"start":4556.636,"end":4581.095,"text":"然後他會問你說 你們在進去的時候 床鋪在哪一邊你跟你先生你是睡左邊還是睡右邊有一些這種問題是 真的當事人很被為難 就是回答不出來的我有時候睡左邊 有時候睡右邊啊但這件事情就讓他沒有得分我覺得這東西其實 你可以稍微提醒他一下就是就我們過去的經驗 我們會碰到過哪些比較刁難的問題你本來不會注意的 你提醒他了 他也會覺得很感激"},{"start":4586.579,"end":4614.416,"text":"那也許就幫上忙了 這都不太一定喔然後另外一個就是 文綺他們剛剛有分享說他們的案子幾乎都是服務處會先過濾 他們不直接面對那個選民但是其實有很多選民是會直接打電話到辦公室來的 有時候你也不能拒絕那那個狀況之下的話 就是剛才佩珍說的我們就是要知道 要有一些強大心理素質 要知道怎麼樣去面對有時候他會講很久"},{"start":4615.578,"end":4615.918,"text":"中文字幕提供"},{"start":4640.421,"end":4666.149,"text":"然後最後一個就是說我覺得有很多的情況之下那個你如果直接拒絕那個選民他可能會覺得很很不舒服覺得說你沒有幫我處理到那有時候即使我們知道那個不太不太可能處理的話我們也會盡量安排一個讓那個行政單位我們跟他溝通說那你要不要直接打個電話給這個選民做一個說明或有必要的話呢就安排到辦公室這邊來然後請那個負責的"},{"start":4668.59,"end":4696.853,"text":"行政單位跟陳情人直接做說明他都會覺得說你至少有幫我處理然後如果可以幫他說明得更清楚的話有時候行政的事務多如牛毛我們不見得轉述得清楚你讓那個行政單位去告訴選民他們會聽得進去也許他們就聽懂了到底問題在哪裡那告訴他為什麼這樣不行不是透過我們去跟他講不行這樣子會減少我們自己"},{"start":4697.602,"end":4700.405,"text":"選民的壓力會轉嫁到你的身上來我最後分享一個我過去的經驗因為我先前在紅城委員辦公室服務過"},{"start":4718.803,"end":4744.53,"text":"那後委員大家都知道因為他的弟弟的案件然後他後來當選了立委之後呢我們的澄清案件是全國不分區所有的冤錯假案都會到我們辦公室來我們每天接澄清案件接不完那但是有個很特別的事情就是那件事情讓我印象非常的深刻他是一個工商事件就是說他的孩子在工作當中從高處跌落之後呢半生不遂"},{"start":4745.49,"end":4768.145,"text":"那件事情呢 原本跟原廠商已經達成了和解 拿了培養金回去但是後來媽媽覺得不夠 因為這孩子我要養他一輩子之後媽媽就透過了各種團體 甚至自己找到辦公室來希望委員可以幫他處理 那我們也幫他爭取到就是把原廠商終於協調出來 透過勞委會把他協調出來他願意再多給予一些補償 但是那個補償並沒有達到那個媽媽的標準"},{"start":4770.786,"end":4792.567,"text":"從此之後那個媽媽呢就每天照三餐打電話進來罵我我們有時候就在想說我們其實是一個在幫助人的角色可是後來會變成公親變事主他一直覺得你沒有幫他努力那你能怎麼辦沒有辦法而且他電話進來一罵大概都是罵40分鐘到一個小時我們也只能把電話擺旁邊然後他罵到完"},{"start":4794.407,"end":4817.668,"text":"這位媽媽在勞委會也非常有名在勞動部也非常有名然後在行政單位各個單位都已經有名我們覺得那媽媽其實已經心理狀況出了一些問題我們有建議她要去就醫或是說透過她曾經找過的那個團體輔導她去就醫但是狀況一直沒有好轉直到我們卸任為止可是像這樣的壓力你要怎麼樣去消化那個真的就是要靠你"},{"start":4818.806,"end":4829.728,"text":"非常注意你可能下班之後呢就找到一些紓壓的方式去轉換自己的那個那個那個就注意一下自己的那個健康這件事情很重要OK以上我分享謝謝"},{"start":4834.471,"end":4855.903,"text":"我是覺得現在的選民也是需要被教育的啦而且我覺得我也在這邊待了大概20幾年那形形色色的人其實我都看過那你現在其實你講真的你要叫行政機關違法他好不容易考上一個公務人員那為了你的案子然後退後金都賠了他怎麼可能去做這樣的事情"},{"start":4856.543,"end":4883.157,"text":"所以有時候就像親阿姊講的你有些案子你真的不知道怎麼回覆或怎麼樣你就讓情熱機關因為他們畢竟是專業就讓他們去回覆選民那這樣子對委員對我們也是會有一個交代我大概就簡短講這樣子那因為我想說我同事還有那個菲森副理事長我們就把剩下的時間就給各位來參加的助理同仁那那個助理公會有準備麥克風要發問的人就舉手一下好不好"},{"start":4886.724,"end":4888.187,"text":"我今天把那個最強的都請來了不要客氣"},{"start":4897.271,"end":4918.536,"text":"你好我想請教一下就是最近遇到的案例這樣子就是那個選民呢就情理上面我們是很想要幫助他但是因為相關規範的這個完備性比較不足所以根據法規他並沒有說可以也沒有說不可以但是確實這個情理之中我們是想幫他的"},{"start":4919.096,"end":4948.62,"text":"那相關的承辦人員他也覺得也聽起來合理只是可能法規比較不完備那處理上面可能比較困難那我想請問就這種情況應該要怎麼再更進一步的協助他因為陳青仁他也有時間上的壓力就召開協調會把相關的單位找來因為這個假如說法規沒有說不行沒有說可以就是一個最後形成裁量或說是那個不免的主管因為有擔當做一個做一個決策的考量"},{"start":4950.077,"end":4977.883,"text":"某某局 某某署的署長 願意扛這個責任因為沒有違法嘛 法規不足 不代表說不能做嘛就是最後這個單位的主管願不願意做一個他的最後的裁釋或處理這樣 通常是召開協調會啦假設案件很重要的話 當然請主任或委員報告 有主任或委員來召開協調會就可以把當事人 把相關部位都找來 一起溝通這樣當事人 地方面也可以感受到誠意啊 地方面也可以當場來溝通 比較容易去解決事情"},{"start":4980.663,"end":5002.92,"text":"那有時候你要找 要開協調會的時候你要注意一下那個行政單位來的層級你一定要跟他講就是我們的問題在哪裡 問題點我們希望這件事情在協調會上是可以獲得解決的那你們來的層級是怎麼樣 那個委員期待是怎麼樣大概不要 比如說 有時候如果比如說他來個科員或科長或怎麼樣他可能真的沒有辦法決定喔 就那個會就白開了"},{"start":5003.633,"end":5021.786,"text":"不會啦 一次開不成可以開兩次三次啦協調會沒有說一定要開一次啦不會啦 我通常就是說不成都是下次再開主任開不成下次委員來開找局長找署長來有些選官也要適度的給行政部門壓力你不給他壓力他通常就說你這委員好氣夫嘛 那個就解決掉了"},{"start":5025.054,"end":5037.105,"text":"行政單位也是在看你這個委員的辦公室的能耐所以說這也是在教你們一些方法通常部會都問你說這個協調會是誰來主持的是助理主任還是委員 他們都會問"},{"start":5038.73,"end":5057.049,"text":"他至少會知道委員主持派的層級比較高一點或怎麼樣有時候要看你自己兇不兇或說自己講得有沒有道理你認為當事人、前行人或說你這個有道理那行政部門也是沒辦法去抵抗的也是可以去幫助最後幫助這個選民去成功處理這個兇狐案謝謝"},{"start":5066.104,"end":5089.2,"text":"你們新進來的助理在處理選務就是說先剛剛講先接電話慢慢學碰到有問題就問主管當然是一定都會有一些比較有經驗 資深的主任或說資深的助理就是有時候碰到問題沒辦法解決不要自己很瞎的去處理我剛剛講有時候很瞎去處理會出問題一定要跟主人報告主任再不行他就會跟委員報告"},{"start":5090.64,"end":5107.088,"text":"畢竟他是老闆,他會做決定說這個案子要怎麼處理處理或不處理,或是怎麼處理最後至少他是委員,是老闆,他是做最後的決定、判斷那因為請問,剛剛文傑有介紹嘛案由來源是哪些人,是一般的選服案件還是里長委託的,請託的,還是議員請託的還是某某頭人請託的,這都不太一樣,政治很現實"},{"start":5117.025,"end":5140.573,"text":"他選舉幫助過你的人﹖他來請託﹖當然這個案件還是重視﹖這是難免的﹖頭人﹖里長﹖莊角﹖這是選舉的時候大力幫忙﹖人家來拜託你﹖當然要用力幫忙他﹖這跟一般選委的處理模式又不太一樣﹖這是很現實﹖這也沒辦法﹖政治本來就是很現實﹖這只是要告訴你們有一個這樣﹖所以說接到案件﹖一定要跟你們的主管去回報說這個是誰打來﹖"},{"start":5143.586,"end":5144.146,"text":"不要客氣 盡量問"},{"start":5162.492,"end":5172.596,"text":"今天來都是非常資深、能力非常強的前輩、前輩不要客氣我們表定到一點大概二十嘛是不是你這個報名表給他寫到一點二十"},{"start":5180.616,"end":5197.518,"text":"我再補充一點,就是剛才飛生有跟大家提醒到,處理澄清案件有時候會處理到新聞媒體如果有一些案子,比如說來的澄清廠商,他跟委員的關係很好,但是他確實是一個很有爭議的廠商"},{"start":5199.68,"end":5217.089,"text":"我教一個小技巧大家可以去避免讓那個未來比如說你公文流出的時候受到一些怎麼樣的衝擊通常公文上面啊我們會會寫比如說為了某某人的那個澄清什麼什麼案件然後我們召開協調會等等等然後時間地點暗游"},{"start":5218.149,"end":5245.847,"text":"但是：如果：這個案子：確實有它的：複雜性：或者說有它的：敏感性的話呢：你可以避免在你的公文裡頭出現廠商的名字比如說你就寫支位：什麼什麼事情召開協調會但那個事情裡面就不要出現廠商的名字那一旦那個公文即使出去了委員也可以少一點點的那個風險大家可以明白我的意思嗎"},{"start":5247.535,"end":5275.048,"text":"稍微學習起來好 看看各位有沒有什麼問題不要客氣啦 我希望明年還能看到你們 加油一點其實在立完助理工作壓力很大啦雖然笑笑 每天都是壓力很大沒關係啦 你既然選擇這個就是把它努力做好嘛不要客氣啦 還有什麼問題"},{"start":5277.848,"end":5281.27,"text":"還是我要點名一下 王美惠也很棒 子軒有沒有要問 子軒 子軒還在嗎 跑掉了 不要問一下你也來一段 來一陣子了 應該有問題吧"},{"start":5299.571,"end":5328.273,"text":"我知道蠻多辦公室就是其實都是有服務處接然後再轉給國會辦公室但是我是想說那這是這種模式會不會讓選民覺得說那你為什麼我都打給國會辦公室你為什麼不直接接好這個我來回答先回答一下好了這個在大部分的委員辦公室都會面臨這種狀況就是說服務處的人假如你服務處有一兩位很強同的人的話你真的要感謝他就是說在服務處他可能"},{"start":5329.653,"end":5353.66,"text":"紀東華利又怎麼知道去處理選委 要感謝他 他會幫忙處理但是有些委員辦公室的服務處 它通常只是會去接案 或者是跑拖婚喪起敬 各種活動接案者回來就說 這有點複雜就直接傳給北半最快的通常傳電機一傳或LINE一過去就最快的 為什麼因為說這個牽扯到中央部會 進行到部會就是國會辦公室處理最快"},{"start":5355.04,"end":5373.14,"text":"通常都會這樣所以說這也是難免的那胡柱畢竟有時候一通電話尤其像臺北新北還好像中南部打都是長途電話你要打給行政單位又要長途電話對我胡柱來講也是一種負擔加上他認為說你國會助理跟"},{"start":5374.404,"end":5396.505,"text":"這些部位都在臺北 聯繫也比較快 通常就直接丟比較快加上有時候案件一複雜的話 通常服務處同仁 他們就會說這太複雜了 我也沒辦法處理除非是跟地方政府有關 他們就知道鼻子摸一定要處理 跟地方政府有關 那一定是服務處處理的那據我所瞭解 大部分的委員辦事都會這樣 但是你也不要去分這個計較"},{"start":5398.638,"end":5422.199,"text":"我也聽到很多委員辦公室的北半主席在抱怨說我們又要寫執行稿 又要寫提案 又要出去選服 胡說都會有胡說同樣最忙的就是在選舉的時候 坦白講選舉那半年幾個月是沒日沒夜的都是在跑各種選服活動也是很辛苦 平常有時候也沒有什麼假日"},{"start":5423.424,"end":5443.767,"text":"因為地方就是假日活動最多 禮拜六禮拜天 坦白講他們是很辛苦的 沒有禮拜六禮拜天尤其碰到一些大節日 三節不用講 中元節普渡就一大堆的 有些還要上台去致詞的 甚至還要代表委員去公祭的 我也聽過一個笑話 新剛來的助理去跑公祭"},{"start":5445.237,"end":5466.261,"text":"獻花獻酒 最後獻酒的時候把酒就喝下去了要記住獻酒絕對不能把酒喝下去這是一種學習的經驗 就是說各種都會有以後你們有可能委員會派去你們自己去攻擊某某去二兵去一兵攻擊一下你要是沒有經驗你就看人家前面怎麼辦你就怎麼辦就好"},{"start":5467.932,"end":5492.666,"text":"或者是說前面有哪些委員辦公室就集體一起拜祭拜這樣也可以其實人生很多都是學的我們鋼師也是沒人教我們慢慢學的等到你們還蠻幸福還有國助理工會來開這個研習活動來教你們好 看看其他的同學還沒有什麼問題盡量提出來啦 都可以啦我想在座心儀 文綺還有青霞都是非常自身的不要客氣"},{"start":5497.759,"end":5519.908,"text":"請想再補充一下那個關於服務處跟國會之間的那個合作我覺得大家可能要有一個我基本上我會抱持這樣一個心態因為我真的都不太我不是從服務處出來的我是一直一開始就一直在立法院但是呢大多數的服務處的跟國會的衝突會在於服務處會覺得"},{"start":5521.636,"end":5545.496,"text":"委員是我拱上去的戰功是我的那為什麼那個國會辦公室是你們做而我叫你做事情的時候你還跟我挑三點子我覺得這個要多一點尊重因為真的戰功是他們的在地方上面跑選戰很辛苦那個辛苦不是我們坐在辦公室裡面可以想像的如果未來大家有機會可以參與那個選戰的話就會知道那個辛苦是沒日沒夜的"},{"start":5546.016,"end":5569.287,"text":"那他們會有這樣的想法其實我們也可以想像就是說他們也許真的沒有國會的經驗也沒有這樣的素質可以去面對這麼多的那個服務案件那他進來的時候就像我剛才講的你也把服務處的同仁當作一個陳情人然後你就是好好的耐心的聽然後對待然後幫他好好處理案件我覺得就是相互尊重而且要對服務處的同仁特別的尊重帶著這樣"},{"start":5571.423,"end":5592.811,"text":"新宇是國會跟服務處都跑過了應該很有實務的經驗像我也是常常要去高雄常常要去彰化一樣我是因為兩任的老闆都是在彰化所以我對彰化有一定的瞭解跟認識那因為選區我也是上一屆秀寶委員那邊我才開始真的下去經營下去跑"},{"start":5593.431,"end":5621.667,"text":"那也真的可以了解說其實在地方的助理他們在拜訪那些里長阿代表跟議員就是他們在面對第一線其實都很辛苦那我覺得就是服務處跟北半我覺得就換位思考啦可以互相體諒那就是經由就是案子然後互相去學習那其實地方的助理有時候他比較不懂國會的運作其實我覺得也可以慢慢的去教導他們啦我覺得就互相啦大家互相謝謝"},{"start":5626.108,"end":5648.15,"text":"所有剛才提到的服務處只要有一兩個會處理選委很強的話你們就認真地要感謝他對他要特別好一點他會幫北半分擔掉很多選委的一些工作不然大部分有一些都會直接丟上來因為LINE很快以前還要傳電機現在LINE拍一拍就丟給你了好 還沒有其他同仁"},{"start":5651.537,"end":5675.013,"text":"我先請問一下在座來第一次來立委員當國會助理的人來舉手一下喔還蠻多的加油啊真的那個抗壓力要夠不然一年後會看不到你們我不是恐嚇啦我是說真的要有那種心理強大素質就是要多學習啦對啊被罵一定是正常的在立委員沒有被罵那是就表示你沒有當過國會助理"},{"start":5676.494,"end":5700.997,"text":"主任一定會罵啦 我一定會罵的嘛選民會罵都會罵啦 那沒關係啦所以假日一定要安排去解壓一些活動 爬山運動都好喝酒也好 打電動也好 一定要去解壓就是說你一禮拜到禮拜五很努力工作 但是禮拜到禮拜天一定要去適度解壓或者晚上一定要解壓因為你在長期在這種長期壓力之下會 身體也不健康 剛剛千霞有提到所以一定要自己找到一些解壓紓壓的管道"},{"start":5704.113,"end":5704.734,"text":"謝謝大家 謝謝文綺"},{"start":5749.042,"end":5750.203,"text":"有關法案的部份如何寫諮詢稿的"},{"start":5760.721,"end":5761.702,"text":"委員會主席"}]}},"supported_relations":[],"relations":[]}