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8月"},{"start":37.152,"end":49.749,"text":"那我們統整出來呢4487件的申訴裡面有關通訊品質不良或是被申訴的案件最多那在這個4487件的申訴裡面也超過八成都是跟行動"},{"start":54.835,"end":66.002,"text":"這個通訊有關係那我剛剛講的多多少每個月大概有五成以上都是申訴這個品質的問題那我這裡有一個數據也是你們的2025的8月為例這個8月的行動通訊的申訴全部的加總起來總共324件那其中有關品質不良或是被客訴的案件有169件"},{"start":82.873,"end":88.738,"text":"這個我相信主委對這些爭議案件應該不陌生那接下來"},{"start":90.049,"end":102.413,"text":"你們又調查也告訴我因為我們現在4G 5G的傳輸的速度跟覆蓋率的滿溢度我們看起來是下降的因為這是你們2025公布的公布什麼2024你們統整了一個叫通訊傳播市場的報告這個報告裡面十分為滿分但是我們看起來從111 112 113前三年看起來"},{"start":117.278,"end":130.827,"text":"有下降的趨勢那這個主委你也應該知道吧是知道是嗎所以統審剛剛所說的這個呢在我們這過去12個月以來的將近4500件的"},{"start":132.768,"end":151.542,"text":"申訴裡面八成是跟行動通訊有關而在這八成行動通訊有關的申訴裡面每個月又有超過五成以上是有關這通訊品質不佳那再加上你們自己NCC的調查裡面又告訴我們連續過去三年不管4G 5G的傳輸速度跟覆蓋率的滿意度國人對你們的這個滿意度你們的這個市場報告裡面來講是下降的所以"},{"start":163.713,"end":183.773,"text":"結論是什麼我們現在號稱數位王國在九成九以上大家都在用智慧型手機那我們4G 5G也號稱我們是這個通訊王國技術又是這個輸出的一個非常重要的一個產地國可是我們國人好像對這樣子的服務不是很滿意主委你認為呢"},{"start":185.26,"end":195.327,"text":"對 那葉子的品質我們都會來要求電信業者來持續的提升那112 113相對有一點點的一些下滑或怎麼樣111到112看起來有進步一點但是我不知道為什麼112到113又下滑了"},{"start":204.031,"end":227.382,"text":"那應該有相對應的一些個案上的原因而且你看喔另外一個我們在4G 5G的這個網路涵蓋率的滿意度裡面喔這個113裡面5G的行動電話的滿意度是下降的最多最多滿分是10分我們的國人啊在你們調查報告裡面只給6.99"},{"start":230.324,"end":258.461,"text":"你有看過這個數據嗎我大概有看過你大概有看過吧對啊那國人不滿意你滿意嗎我們都不會滿意業者都不會以現況為滿足因為我們在五六年前開始宣布我們要大幅提升5G慢慢向5G王國對不對等一下我會跟你討論那我要在討論5G之前要先跟你講國人不太滿意那你說"},{"start":260.524,"end":270.038,"text":"以國人的滿意為追求的目標我知道你們接下來就有成立在2022年7月就有成立一個電信消費增益處理中心"},{"start":271.047,"end":299.594,"text":"對不對 是那這個呢當時候在你們宣傳的時候呢說為了公平合理然後迅速有效的處理電信的消費爭議跟保護消費者權益那你們認為呢NCC自己寫的喔可處理九成以上的糾紛所以你們也弄了一個表格電信消費的爭議處理管道那成立到現在三年多主委你認為功能如何成效如何"},{"start":301.583,"end":327.312,"text":"我們認為說這個處理的時效上會比較快因為電銷中心是相關電信業電信事業來加入的那他們跟過往沒有電銷中心成立之前是透過NC再轉給他們其實時效上會有比較有時效上的問題好你認為時效好如果按照你的說法時效上有比較快好那我可以理解可是呢有功效嗎功能好嗎有真正的解決問題嗎 主委"},{"start":329.316,"end":345.444,"text":"這一塊就是剛剛委員提示的前面幾個的這個為什麼我會這樣子問你這個就牽涉到我剛剛一開始跟你講的為什麼國人對我們的通訊品質對我們的傳輸的覆蓋率傳輸的效率等等是不是滿意的"},{"start":346.68,"end":369.495,"text":"對 這一塊我們大概分兩個部分來處理第一個 如果是很多民眾是申訴他家裡收訊不好那就是室內涵蓋不好室內涵蓋不好那我們一般會請電信業者說你一定要去親訪面訪這個消費者到他使用者所在家裡那邊看是不是需要在他家裡加上boost就是這個區域的一些放大器"},{"start":369.935,"end":371.499,"text":"你們還曾經發過一個新聞稿你們的5G訊號的覆蓋率高達98%我等一下才要跟你討論這一題你現在在跟我講說"},{"start":380.927,"end":393.57,"text":"這塊是指說一般國際上都說人口涵蓋率假設全台灣有兩千三百萬人有兩千兩百九十幾萬人可以收到的話其實人口涵蓋率就是很高這是你們的數據跟你所謂的國際標準但是實際上申訴的案件卻是五成以上都是在申訴這個通訊品質"},{"start":403.473,"end":422.367,"text":"所以我第一個功能上你說的時效有比以往好那我可以理解但是成效我覺得有待商榷為什麼我希望你NCC要積極去監理下一頁我去調了一下只看了幾個月因為他每個月都要公告"},{"start":423.872,"end":436.761,"text":"電信爭議處理中心每個月都要公布他的報告那每一次的報告就會開始講哪些業者有哪些問題那這些業者有問題要提出改善做法"},{"start":437.728,"end":455.132,"text":"我跟你讲申诉原因改善做法我每个月看了一下大同小异大概都是在讲我刚刚讲的五成以上在讲这个通讯品质不佳那覆盖率不够或者是这个你自己看"},{"start":457.353,"end":478.402,"text":"所有的業者 通信業者的回覆說我要怎麼改善 我改善的做法每個月看到的文件 大概八成以上都一樣我為什麼會這樣子講如果說每一次 每個月的報告來 問題都差不多一樣那改善的做法也差不多一樣但是每個月還持續再發生"},{"start":479.708,"end":497.298,"text":"那為什麼呢有些個案上是可能會有僵固性沒有辦法處理比方說在中小學附近的住家其實因為中小學是禁止基地台入內或附近有基地台的所以那一塊中小學附近的住家那邊的收訊相對會比較有問題"},{"start":498.737,"end":520.269,"text":"我可以理解這個是我們法制面的要求那在這個區塊我們有沒有善盡宣導的一個責任比如說很多民眾不知道我家在學校附近所以我可能受限於這樣子的法規要求這附近沒有基地台所以我的通訊品質就會比較差一點"},{"start":521.149,"end":529.736,"text":"一般国人有知道这件事吗一般是不太会知道对嘛所以我现在跟你讲的是说每个月的报告问题是差不多然后呢改善做法看起来八九成文字都一模一样可是每个月还是不断的是产生这些问题那NCC到底要如何监督改善嘛能够落实嘛降低这些申诉嘛那让通信品质是"},{"start":551.172,"end":573.687,"text":"好的嘛讓國人知道為什麼我的通訊品質到現在為止好跟不好到底是不是因為有像你剛剛講的因素你剛剛講這個因素只是一個樣態個案喔那其他申訴的這麼多的案件裡面你們到底有沒有去搭數據分析然後一一的協助這個電信爭議處理中心或是督導他"},{"start":575.672,"end":590.286,"text":"業者要去解決因為這個電信爭議處理中心是來自於所有通信業者的成員他們共同組成這個中心的不是嗎是沒錯所以如果是世外涵蓋不好的部分那很多"},{"start":590.946,"end":609.398,"text":"陳儒德剛剛委員所提示這張簡報上的右邊的第二點那邊很多是因為拆台抗爭拆台抗爭之後你現在點要設立好有一段時間如果是都會區有時候要建台其實是有它的一些挑戰跟困難度這邊所以我們會有編預算去跟民眾做宣導電磁波"},{"start":609.838,"end":625.474,"text":"安全的一些宣導那未來我們也會在宣導上或者客訴處理上請電信業者還有我們自己在宣導上會告訴民眾一些相關比方說中小學附近的話會有一些這個涵蓋一些一些死角那這邊會用其他的替代方案來處理"},{"start":626.357,"end":644.214,"text":"是嗎那我覺得就是要改善啊那這個就是你們要盡你們的責任嗎跟電信處理中心還有這些業者合作嗎最後一個我還要再提醒喔電信服務的定型化契約你們開過七場公聽會那什麼時候要公告"},{"start":645.018,"end":667.426,"text":"跟委員報告其實最近一版的定型號契約我們在去年已經公告那時候是處理各自的問題大概修正三就是處理對消費者的權益保障跟各自的問題嘛對不對對這37條我們已經在處理但是因為後來委員會議定型號契約已經處理掉了那如果號碼管理辦法那一部分是因為委員會沒辦法組成沒辦法處理但是定型號契約已經處理了"},{"start":668.306,"end":690.869,"text":"甚至於說為了打造定型化器具最近在固化部分或是行動部分針對異常異常訓誤異常化合部分定型業者可以根據他得來來停止來斷化或終止使用這一塊其實在打造上有發揮有發揮作用我期待是不是給我會後給我那個書面資料因為國人對於這個打造"},{"start":691.75,"end":706.974,"text":"是希望他能夠發生功效的所以在這個電信的服務的定型化契約裡面我們對於這個業者的要求還有對消費者的權益保障這很重要這很重要好不好因為時間的關係5G的那個涵蓋率的問題我下次再跟你討教謝謝"}]}},"supported_relations":[],"relations":[]}