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Travel Agent你知道吧你現在在上面幾乎可以安排所有東西訂房間以外 機票 租車門票 套裝行程整套的都有在賣那以前這種網路上的這種OTA這種平台那誰在管"},{"start":50.782,"end":57.08,"text":"觀光署一直看起來好像是觀光署要管嘛但以前觀光署說網路上的東西還不知道誰要管"},{"start":58.482,"end":88.062,"text":"行政院在今年6月有發布了一個網際網路內容管理基本規範及分工原則因為現在網路上什麼東西都有那到底是什麼樣的動態什麼樣的業務行動有哪個部會管做了一個很明確的跨部門之間的分工機制所以行政院現在把觀光署就定為網路的這些OTA業者的主管機關市長先讓你知道這個事情副市長是吧"},{"start":90.163,"end":111.495,"text":"因為OTA現在業務非常蓬勃所以你不得不管它否則會越來越混亂我舉幾個例子我們台灣有一位非常知名的旅遊的YouTuber他在網路上的名字叫老爸他是一個台灣的網紅"},{"start":113.556,"end":139.112,"text":"他經常介紹他怎麼去旅行他都是透過使用平台來訂購住宿或機票結果他傳了一個影片分享他在SkyScanner這個也是一種網路平台他在買航班的時候看到有一個機票網站他就買了比航空公司的官網還便宜兩千塊他當然買啊所以他從西雅圖機場準備登機的時候被攔下來說他機票有問題"},{"start":141.189,"end":166.743,"text":"所以在平台上這種商業糾紛很多啦恐怕會越來越多啦所以你透過這個平台買票到底有沒有保障如果沒有保障你可能遭到詐騙那今天還有個例子來這個也是一個民宿這個民宿也是蠻有名的他在九份啦九份這家民宿那民眾要去住的時候呢發現他被無預警的撤銷他的訂單"},{"start":169.042,"end":198.551,"text":"去的時候不能住啦他的訂單被取消啦然後他被以兩結果他同樣的房間被這個民宿業者用兩倍的價格重新上架更誇張的是後來他去查才發現這個民宿業者根本是非法旅宿那網路上OTA上面賣的上面到底那麼多的旅遊那麼多的消費者都在上面來購買各式各樣的東西各項的服務那有沒有保障來誰來回答"},{"start":202.097,"end":202.118,"text":"好"},{"start":203.439,"end":231.516,"text":"包委那個非法的部分我們在4月2號的部分已經修正發展官方條例的部分把相關的法則都提高了我想旅館最高會花200萬民宿是100萬那如果刊登非法營業訊息的部分最高也可以花到150萬那我們另外一個做法就是希望這些業者的部分必須把他的合法的旅宿登記證在網路上去呈現表示他是個合法的一個你不能只管旅宿業者啦"},{"start":232.452,"end":253.866,"text":"重點是平台啦我跟你講你現在就是只罰旅宿業者嘛那旅宿業者違法當然該罰啊那現在是你在你這些平台要賺錢喔那個要有一點道德良心啦要有受到至少他要自律嘛他要自我規範嘛那我們政府機關是他律嘛我們就管理他嘛"},{"start":255.168,"end":279.456,"text":"否則現在就是因為沒有監管依據那你不罰平台 所以我管你合法非法你來我這裡看廣告 我也照單全收 對不對你虛擬要來訂 你這裡有房間我管你是不是政府認定的合法產品或者是一般都 或者是旅宿嘛所以因為現在賣的東西非常多現在連門票 租車 機票 住宿計畫都有啊"},{"start":280.878,"end":304.779,"text":"像這些世界級的 我現在秀給你看 這都是很大型的 這就不用我介紹了agoda,trip.com,booking.com 這都是很大型的但是他們也不敢保證 我也不敢保證上面都是合法的我舉個例子 我就看某一個縣市縣市政府他都會公佈 定期公佈他發現的 他抓到的非法旅宿業者"},{"start":305.765,"end":331.35,"text":"那請觀光署你就按照政府公布的這些非法的旅宿業者你去這些平台上面找都可以找到會不會有這種狀況我找給你看會嘛 對不對政府公布這一排這些都是非法的但是你在平台上找得到他還在繼續賣所以喔你要監管的不只是"},{"start":332.472,"end":346.783,"text":"旅宿業者或者是賣機票旅行社或者是代理商你不能只管這些你還要管平台因為平台要負起一點責任他要做第一關的把關他要稍微過濾來 表表一下意見"},{"start":351.128,"end":373.765,"text":"包委員因為目前這些平台他沒有落地在台灣我們可能就是在部分大概只能就是請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請他要求他請"},{"start":375.723,"end":398.815,"text":"以前一些社交平台也是這樣啊Meta啊 Google啊政府機關我們也要求數碼簿等你要去跟他講 你到台灣來賺錢你總要合法合規吧我跟你說新加坡怎麼做啦別的國家做到台灣為什麼你做不到新加坡他甚至規定啦"},{"start":401.087,"end":410.871,"text":"一般的旅行社業者以外OTA也算是旅行代理商啊OTA沒有取得新加坡的執照是會受新加坡政府處罰的啦我們政府現在已經把這個業務歸給你觀光署啦你現在 你現在 抱歉啦先給你供預啦 你沒辦法再推卸責任啦以前如果跟你說這些 你都說不是你們管的啦你們不管網路上面的事情啦來 次長"},{"start":429.369,"end":452.804,"text":"新加坡政府是連OTA都要求要跟他政府訂執照那日本 韓國並沒有做法又不一樣日本 韓國是要求你OTA必須做第一關來你這邊登廣告的你要看他有沒有合法執照你才可以接受他在你這裡上架來做選團"},{"start":454.215,"end":480.612,"text":"是 日本韓國也這樣做包委 日本韓國這個做法現在台灣應該也可以做這個像您剛剛講的我告訴你 頂頭吹一堆違法的 你是就是那些縣市政府查核出來的違法或違規的我們應該要清出來一方面公告給消費者知道 民眾知道第二個我們應該去函給數位部跟這個平台要求它下架這才是對的方式所以我們會朝這邊來做"},{"start":481.613,"end":507.074,"text":"另外我們每一年觀光署都有編預算在做一些旅遊景點來宣傳但我發現我們的廣告預算都下在一些現在越來越少人看的地方現在最多人會瀏覽到的眼球數最多其實也是這裡有OTA你應該廣告也要在上面對不對他跟你業務網也可以要求他遵守我們的法規"},{"start":508.567,"end":527.533,"text":"所以你看香港政府就跟Klook合作那Trip.com好像有很多國家政府也會跟他來合作韓國政府就跟Trip.com這種公司來合作因為現在大部分的人在尋找旅遊資訊都會在這種OTA平台"},{"start":528.885,"end":538.297,"text":"我們都看在國際的廣告 雜誌 報紙就是說你現在要精準投射你的廣告 好不好"},{"start":539.305,"end":567.426,"text":"包委員OTA的部分我們在各市場的部分有做廣告分攤的部分來行銷台灣產品但因為可能它的受眾是國外的旅客所以我們在台灣並沒有看到因為不同的OTA在不同市場有佔有率我們會依照那你可不可以要求他啊那本地 本地會你開錢的它本來就它本來就它有客製化的那種它比較符合你的廣告需求啊你的受眾在這裡移動這樣做啊好不好"},{"start":568.146,"end":571.676,"text":"我們主席已經站起來了謝謝市長 謝謝副市長 謝謝主席好 謝謝"}]},"gazette":{"lineno":363,"blocks":[["林委員俊憲：（10時43分）感謝主席，本席邀請交通部林次長。"],["主席：請次長。"],["林委員俊憲：觀光署由誰答詢？副署長是不是？"],["林次長國顯：委員早。"],["林委員俊憲：次長早。次長，你知道大部分的人在旅行，其實他安排行程上所有必要的很多東西，都是透過網路的平臺，這種叫OTA（Online Travel 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