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主席好 主席麻煩請林次長 請次長然後我們海港局葉局長 葉局長"},{"start":13.122,"end":34.096,"text":"來 次長委員早 次長局長早那個感謝朝偉這次排這相關的一個議程其實是非常的重要我們我國也是四面環海那我們的藍色公路或是觀光郵輪也都需要大幅的來推動本席現在來給次長瞭解一下背景是不是現在來瞭解我們最近郵輪的一個"},{"start":35.756,"end":59.584,"text":"業務就發生了這個有國際郵輪他說來推動我們相關的一個航程結果突然間已經開賣的一個旅程說要去前往菲律賓那結果說突然間因為可能是賣相不佳或說可能沒有那麼多的客源或怎麼樣導致於說他突然間臨時更變行程那原本已經下訂原本已經購買的旅客就突然間他就講說我"},{"start":61.485,"end":90.192,"text":"就是因為要去菲律賓所以我才買這個行程啊那就沒想到他片面的做更改那完全沒有任何即便是告知可是已經下電這個旅客的權益都已經受損了我想有沒有掌握這樣的狀況是 包委員目前我們有掌握例行有人明年1月份大概有9個行次是那其中有三個是要前往菲律賓的旅程那現在都已經更改片面更改調整要去日本沖繩是 對不對那"},{"start":91.007,"end":113.053,"text":"消費者的權益在哪邊尤其是我們看到是說他講如果說旅客還要前往的話我給你一個房間兩千塊的一個船上消費金額可是對於遊客來講他講說我可能是台北台中的旅客我光坐高鐵要去高雄來搭郵輪就已經要花幾千塊的高鐵費那再加上"},{"start":113.613,"end":132.261,"text":"我就是因為菲律賓的旅程我沒去過所以我才想要訂結果你現在突然片面改成我要去沖繩國人哪一個人沒有去過沖繩那可以任由業者直接片面說更改就更改然後完全不用跟旅客來告知那這樣我們的第三方公正機關在哪邊來協助 來"},{"start":134.724,"end":156.457,"text":"包委遊艇業者來開賣各種商品應該是要提前作業就是您提到的因為他有準備的期間那第二個遊艇業者應該依照原來開售的來履行他的這個服務跟保障旅客的權益所以如果遊艇業者因為狀況不管是什麼狀況"},{"start":157.738,"end":175.232,"text":"包含輪船遊船的問題或是當地安排的問題而要提出變更的話那應該依照消費者保護的原則跟精神要提前告知消費者來調整譬如說明年1月的行程那可能就要提早告知消費者讓他們有機會調整或是變更"},{"start":176.013,"end":198.957,"text":"那也應該要做必要的補償或是修正所以這個案子我已經要求航港局跟觀光署因為我們有一個正義處理小組目前是由航港局跟觀光署副首長組成那這一類的問題我們會請他們兩個單位儘早要求遊輪業者來協商然後提出該有的補償跟說明那我們的底線是什麼 我想"},{"start":199.497,"end":213.745,"text":"最簡單來講他雖然還傳出說他不全額退費還要扣人家的服務費手續費然後就是強迫旅客一定要搭乘等於是說我就不想退費啦你最好是直接就改成我要去沖繩你就配合我們去沖繩"},{"start":214.537,"end":231.657,"text":"包委員應該不可以這樣子當然不可以嘛不可以這樣子是 所以我們的底線就是要有全額退費的機制是那也不能扣除所謂的服務費因為畢竟那是你船公司片面更改形成嘛不是旅客的因素造成的或是也不是不可抗力的話應該由郵輪公司來負責好"},{"start":232.458,"end":259.847,"text":"那次長我想這一個部分你講也很清楚也很明確我覺得這是站在我們站在天平的中間左右兩端一方面我們希望郵輪可以多來台灣開設航線促進台灣的郵輪發展另外一方面我們也鼓勵消費者能夠去國外多看看或說鼓勵國外消費者來台灣搭乘郵輪多看看多停留但是我們的消費者權益保障就要做好這可以當成是一個"},{"start":260.507,"end":284.768,"text":"首例案例未來有這樣的樣態我們都應該要一致的標準所以未來我看到我們也有委員有今天的臨時提案也都希望是能夠針對這個部分能夠更加強我們所謂的定期化契約這一些是不是未來能夠寫在定期化契約裡面讓消費者不要每一次出了什麼問題都好像求助無門都一定要拜託民意代表機關然後到最後行政部門才姍姍來遲站出來"},{"start":286.369,"end":296.601,"text":"當然遲到總比不到好但我們的意思是未來的這個定期化機會是不是寫得更明確讓郵輪業者他們要片面更改形成之前他們就知道他們的成本在哪裡"},{"start":298.445,"end":317.674,"text":"謝謝委員確實如此遊輪我們歡迎他們來台灣提供服務跟提供旅遊方案但是這些方案必須要預先告知消費者也應該要有一定的保障所以在今年度行政院消保會有要求我們交通部到消保處來報告"},{"start":319.375,"end":339.04,"text":"那這個案子基本上觀光署跟航港局都有訂定這個定情化契約針對郵輪業者的責任以及旅行社的責任甚至是否因為不可抗力或是旅客的因素而造成的這個延誤但顯然過去他沒有還是他沒有想要打算遵守否則我們已經訂定了為什麼還會發生這樣的狀況"},{"start":341.08,"end":369.819,"text":"還是過去沒有把這個樣台給法治座位還在進行中是 好 那什麼時候我們定型化契約會出來來 我請局長稍微來 簡單說明一下什麼時候是 各位報告有關船票的這個定型化契約縣的消保處已經召開過兩次審議會議那近期會召開第三次那我們會積極的跟縣消保處協調希望儘快審議通過趕快來發布那觀光署有另外還有一個個別旅遊的定型化契約目前在辦理"},{"start":370.259,"end":399.631,"text":"是 我都肯定我們公務同仁的作為但是你剛講積極我覺得不夠餒來 市長你看一下我們今天的報告通篇都在講說從疫後開始每年郵輪的旅客成長百分之多少從300萬 400萬 500萬你們也都有看到我們現在你今天的報告都講說我們的郵輪市場是活絡的 是增加的結果我們最基本的定期化契約到目前為止還在第一次 第二次 還在第三次"},{"start":400.973,"end":424.296,"text":"所以很明顯是我們的法令沒有跟上我們的市場的復甦的速度也導致於這一次有發生這樣的狀況我們還要再用一個會來去嚇阻這樣的狀況但如果說你有定期化契約的話其實在購買票之前那邊就可以贏貨兩棄了嘛所以市長能不能確認因為這個還需要送到立法院嗎"},{"start":425.509,"end":449.714,"text":"不用嘛那你行政部門確認之後就可以公告了什麼時候可以確定報委員因為還在行政院消保處討論所以現在是行政院消保處在拖在那個之前我們至少我剛剛跟您報告了我已經要求兩個機關要成立正義處理小組主動來處理這件事情市長我們不要跌床架屋能夠確認的部分我們就明確法治化嘛"},{"start":450.054,"end":471.646,"text":"所以我現在只要確認說那什麼時間點我想今天趙偉排這個案子也希望是看到我們的市場越來越活絡那你就是法治化讓大家有規則可循能不能給個承諾三個月內三個月內一定出來包括你剛剛講的這個票價的定計劃契約以及另外一個是什麼"},{"start":473.308,"end":501.014,"text":"個別旅遊的部分一個是船票一個是個別旅遊應該已經在收尾階段了嘛所以三個月內這兩個定期化契約都可以出來並且公告好 次長承諾來 那我 抱歉再一分鐘的時間啦我也幫地方鄉親請命啦我們很多港都很不錯那其中本席的台北港我想也都一直在航港局這邊都講是說台北港是一個發展的重鎮但是"},{"start":501.434,"end":522.4,"text":"台北港目前看起來是比較近出口郵輪的這個市場相對比較少那當然你會講很多譬如說包括說它的跟基隆港比較近或者是說它的水深等等的部分但我們還是希望是不是有機會因為台北港畢竟它的發展空間很大尤其是現在還有第三期第四期持續的在填外海"},{"start":523.2,"end":543.892,"text":"那這個部分是不是能夠請航港局再加強的來研究看看跟地方政府來溝通台北港怎麼樣能夠有更多的郵輪能夠來商機進駐是 謝謝委員 沒問題好 那這個會後是不是也請航港局針對這個部分一個月內再給本席相關的一個規劃報告是 是 包委我們遵照辦理好 謝謝"}]}},"supported_relations":[],"relations":[]}