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讓你分不清楚"},{"start":150.02,"end":163.688,"text":"還有我們常看到的退訂你要退出的流程很麻煩比如說你去買一張門票或者是我們經常使用的去訂一間旅館你會發現到最後你付的錢比你在"},{"start":164.848,"end":182.639,"text":"這個APP在網路上訂的價格高很多是因為它裡面它沒告訴你是比如說你去日本你訂一家旅館日本訂旅館是有稅金的是你也不知道稅金有幾%是你要抽多少還有它的一個手續費所以你可能到最後你以為你訂了一個十塊錢的"},{"start":183.78,"end":201.839,"text":"你付錢的時候可能是遠超於10塊啦13塊 14塊不一定喔是那這樣的讓消費者在資訊不清楚的狀態下我們稱為暗黑消費模式啦最近的爭議很多啦老部長你對這個事情你有看法"},{"start":202.259,"end":220.432,"text":"是委員提到這個問題真的是實在是非常不對這些電商不應該這樣做那我們也注意到了剛好我昨天已經簽到一個文就是我們那個素產署他們就是去修改了這個定型化契約電商的定型化契約以後就是要求這些"},{"start":221.992,"end":237.158,"text":"電商他不能把這些付款設定為預設就不能預設就是說我又使用這個服務他就開始扣我的款這個就不行那是不是請我們素產署的林署長補充說明一下好那等一下我待會讓他一起回答啦我們讓自己署長一起回答"},{"start":238.198,"end":263.898,"text":"第二個我說呢 退訂的很麻煩我再舉個例子給你看 你會比較清楚像那個庫篷 這是庫篷的退訂程序我去試一下你如果要加入 大概三個步驟就完成那你要取消 你看你要先到設定的先進去設定 然後點選會員方案然後再訂取消"},{"start":264.679,"end":282.654,"text":"那取消的話不是這樣就結束喔他會再挑一些優惠的方案告訴你再吸引你如果你不要他會再警示你你就會損失有多少然後你就會被降級囉哩吧嗦啦九個步驟你才可以退出啦"},{"start":284.315,"end":311.827,"text":"委員長這我感同身受因為我之前就是走剛剛走過這個流程對那這個其實是一個對消費者很麻煩那很不公平的一種類似消費陷阱那至於我們要請署長你說的我跟署長交換一下這韓國跟歐盟他已經很明確訂出那什麼叫暗黑消費模式他訂出有19種我不知道我們政府有沒有這樣的一個認定標準"},{"start":313.707,"end":327.23,"text":"比如說就像我剛提的 你要取消的那個步驟很麻煩或者是你隱藏一些支出費用 那消費者在點選的時候他並不清楚啦"},{"start":329.029,"end":348.103,"text":"或者是說消費者沒有購買的一些東西突然間因為你不小心誤觸什麼他會等於跳到你的購物車裡面所以你結帳的時候你如果沒有注意啊你會多買一些原本不是你需要的或者是說啊"},{"start":349.325,"end":361.254,"text":"強迫你自動續約你不清楚狀況下你會被續約還有消費者買到的產品跟最初你看到廣告中的產品不同等等 有19項來 署長你的看法"},{"start":364.308,"end":379.843,"text":"我們有沒有這樣的一個類似的一個研究我們目前發現就跟委員講的民眾最大的是三個困難第一個是定型化契約他們寫的太密太小第二個是這個取消定略的流程太複雜第三個是自動的扣款"},{"start":380.484,"end":406.813,"text":"那這三個我們因為我們管理這些電商是要用消保法所以用定期化契約我們在新修訂的定期化契約已經把這三個問題解決了包括他在定期化契約裡面一些重要的資訊要用大的文字另外的話他取消訂業的流程要簡化那第三個是要消費者明確同意才能扣款所以這在我們新修訂的定期化契約已經農入那剛剛委員講那個我們已經在要求他了"},{"start":407.688,"end":425.56,"text":"那我再給你參考你看國外他把這個暗黑的消費陷阱他寫的訂得非常詳細你看他包括你去引誘消費者去點擊不確定是否會廣告的東西那基本上是個廣告有時候他會用一些"},{"start":426.981,"end":450.371,"text":"虛假的東西比如說你要如何維護你的身體的健康怎麼樣等等引誘你點閱實際上都是要強迫你去接受一些廣告訊息或消費等等我希望你剛講的那個只是三個重要的那個樣態啦那暗黑消費陷阱裡面有非常多的陷阱啦所以很多國家都只好定法規"},{"start":451.471,"end":480.301,"text":"去明定限制它我給你看歐盟啦美國啦 韓國啦韓國甚至那個法案名稱就寫得更清楚啦線上暗黑模式自我管理指引那就針對19種就我剛給大家參考的還有19種你在網路上這個常看見的守法它就會進行裁法那我國啦我們台灣目前是沒有專法但是我們其實有一些相關的法"},{"start":481.363,"end":507.231,"text":"如果跨部會你們跟公平會再合作一點的話其實是可以更進一步來保護我們的消費者例如像我們公民交易法的21條和25條等等那這人在請部長要來在這邊要多多的來注意相關網路上因為現在網路的消費或使用網路服務已經是人民生活非常重要的一個一部分了"},{"start":507.871,"end":516.649,"text":"是非常謝謝委員的提醒那我們非常同意那我們會往這個方向持續加強改善好謝謝部長謝謝好謝謝委員"}]}},"supported_relations":[],"relations":[]}