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那我想我們就設立這個吧就像之前我們其實在之前2024年的時候這個勞發署的這個霸凌案之後嘛然後後續大家就開始做了很多的內部的申訴才讓很多真正過去以前的黑訴可以去存在所以我也希望就是說我們大概什麼時候可以設立這樣子的獨立申訴管道需要多久的時間規劃呢"},{"start":227.219,"end":242.135,"text":"我現有的保障法就可以了我們就加強先導委的人有可能不知道不知道要去對他申訴我們再透過我們內部的群組去轉資所有的"},{"start":242.756,"end":268.091,"text":"好那這部分請加強宣導好不好當他們遇到有困難的時候他們真正的可以讓你們知道他們的需要跟困境在哪裡那再來另外一個部分就是說居家辦公的規範我知道之前我們有申請過事辦我們有做過事辦人事總書這邊有做過事辦但是這個結果據我們所了解實際申請的人數也是非常少也是只有個位數那我只是想請教人事長我們是否可以來試試看"},{"start":269.366,"end":277.742,"text":"我們有沒有去了解過有多少人有需要遠距辦公這樣子的需求呢我們有沒有去做這樣子的了解我了解是整理大概270位270位裡面"},{"start":283.134,"end":300.808,"text":"我也是照顧孩子 我也照顧有需要的大人然後還有不少部分是因為一般性身體的有一些問題 有一些癌症他做化療 他在家裡事實上我們一年大概270位事實上連我們人種"},{"start":301.829,"end":323.548,"text":"我們都有一個科長喔 主管喔 他也是天灑各為主不是因為他主管 他就不能申請 還是一樣讓他在家裡照顧小孩非常非常好喔 因為我想這個對於我們現在所謂的三明治世代有非常強大的需要所以我們是不是可以把這個事辦要點提升成為正式實行要點呢"},{"start":325.41,"end":335.985,"text":"一百一十二年就已經有發布了可是那是示範喔這是示範居家示範的是在疫情COVID的時候是示範在112的時候是正式我們有正式發行喔"},{"start":336.943,"end":359.434,"text":"有正式 所以這已經是一個正式的居公辦對對 112年好 那謝謝那再來我想問一下我想這幾天非常非常紅就是有關於天下雜誌的報導就是人事費佔GDP的比例大概是5.9可是我們相較於OECD國家其實是偏低的所以這某種程度上面已經代表說我們現在的公共量能其實已經達到一個非常非常緊繃的狀況再來就是113年的審計部報告"},{"start":362.375,"end":385.695,"text":"我們的第一類元額已經達到了法定元額的上限幾乎是95%那另外一份報告也指出我們的多元人力創下新高也就是說我們在正式元額無法增加的狀況之下我們用了很多多元人力來去支持整個政府的一個運作那我也想請教就是說因為我們在總元額法在99年制定的時候當時的法定總預算是一點"},{"start":386.917,"end":397.979,"text":"7兆 108年是1.9兆可是我们现在已经到了3兆我们现在也增加了非常多的法定业务像是长照也好或者是儿少保护等等的"},{"start":398.976,"end":428.154,"text":"今年百億圓夢基金我們的業務量其實是明顯增加可是我們的員額並沒有因此而調整那相對於其他的澳洲我們看了一下挪威他們整體預算規模跟台灣很接近可是他們的公務人員大概是90萬人那澳洲這個人數規模跟我們很相近的那他的人力規模如果我們是廣義來說也達到了130萬人所以我覺得我們現在這個員額上面是有必要做一個檢討那我不曉得說我們是不是有針對這個議題上面去做一個"},{"start":429.194,"end":447.988,"text":"跟國家各國的一個比較呢事實上委員這個問題非常好我跟委員再說明一下總顏額他是框的一個一個大的pool那裡面我們事實上是可以做移動可是我們現在必須要考慮到幾個問題第一個"},{"start":450.331,"end":474.07,"text":"現在的出生率低你光我言而一般人還是進不來不願意進來第二個很重要的就是我一直在強調的每一個政府機關的作業流程一定要去改你把複雜的事情可以簡化你讓新進的同仁他願意進到公部門不然當他進到公部門來以後他發現我們"},{"start":475.771,"end":490.401,"text":"做事請的方法跟他2000年出生的數位延伸代他的認知落差會很大他會Shock他沒有辦法待在那種新的環境所以工作流程的改變也是很重要第三個跟待遇有關的"},{"start":491.221,"end":509.668,"text":"那我們大概下個月會再跟行政院報告再去爭取從加擠方面再增加待遇因為整個我們坦白講這兩年經濟發展非常好坦白說待遇是一個很實質的問題我們根本沒有辦法跟市場做競爭這個我們同時也在努力跟行政院報告"},{"start":514.59,"end":539.688,"text":"但是我想你剛剛有提到一個非常重要的重點就是說我們的整個工作方式甚至可能是文化跟我們現在所謂的先行年之後出生的年輕人來說是有很大的落差那我也想請教一下任市長您對於這樣子的一個議題你發現了我們要做什麼樣子的一個精進或調整除了工作方法我想公務體系的一個文化對大家來說也是一個需要調整的方向或者是還有其他"},{"start":540.782,"end":556.5,"text":"第一個像我們就是鼓勵我們同仁要建構允許換臭的文化允許換臭的文化讓他敢去創新還有我們是善用AI的工具像我們現在開會所有的會議紀錄大概開完會半個小時一定會到我這裡來"},{"start":557.721,"end":577.159,"text":"我們會用那個Miki Ink的這些軟體因為這樣可以大幅縮短時間很多東西事實上可以節省節省很多時間事實上我們在新聞稿的撰寫我們也是應用類似這樣還有對一些資料分析我們也是透過Notebook、LOM的方式來處理"},{"start":578.18,"end":596.496,"text":"好 了解 我這樣聽起來因為我剛剛看你們的報告也有講到非常多用AI的啦但是因為AI今天可能不是我討論的主要的重點但是我想我們會後可以約一個時間如何的落實AI在這個人事的這個領域上面但是我想回到剛剛的那一題上面整個辦公整個公務人員其實真的是過勞"},{"start":598.257,"end":613.161,"text":"我想再講這件事情就是說我們可以看到源而平建這件事情我們有很多公務員離職的其實因為他工作負荷實在是太重了其實這是剛剛人事長沒有講到的地方工作越來越多累積到他個人身上他自己撐不住就選擇離職而這樣子的狀況是不斷的輪迴一直持續的發生"},{"start":618.102,"end":632.507,"text":"所以我還是覺得說我們現在的元額太少也是一個問題那如何聘到更好的人除了待遇之外公務文化也應該要去做一點調整那再來就是說我們在那個總元額法第九條有講說我們每一年要做我們定期要做一次元額評鑑"},{"start":634.414,"end":651.215,"text":"抱歉再借一點時間但是我自己看了一下過去的幾次的源而平建的結果會發現我們的內容其實高度的重複評論的結果評鑑的結果也是大同小異所以我想請教我們有沒有任何一個機關因為我們做了源而平建而得到了大量的源而調整嗎"},{"start":654.048,"end":671.848,"text":"各位報告一下,事實上我們從99年一直到現在的嚴若評鑑每兩年一次的嚴若評鑑,我們一直在優化整個評鑑的內容我們最近這四到六年,我們focus是在業務流程的簡化,還有跨機關"},{"start":673.49,"end":687.92,"text":"的合作因為政府機關每一個政府機關都做了很多的服務這些資料如果整合的話可以讓我們的流程更加的順暢我了解但是我想我的重點其實是說我們今天做援和評鑑就是希望有一些檢討或精進嘛但是我們做這件事情到底有沒有真正帶來實際上的改變"},{"start":690.442,"end":710.264,"text":"這個聽起來我聽到有一些回饋都是說每次評鑑其實都是做白工啦那根本就是最後就是他很忙可是問題上沒有真正的具體的改變了什麼所以我們是不是可以在原而評鑑的制度上有一個檢討呢讓我們的評鑑結果可以真正反映在原而調整上"},{"start":711.158,"end":732.018,"text":"我跟委員報告就是我們最近做了一個流程改造然後我們會請相關領域專家進來第三個這是我最近拜託審計部因為他有數位審計廳請他一起進來跟我們co-work因為從審計的角度不許行政機關的"},{"start":733.579,"end":744.516,"text":"從源頭數位化 由存簡化這個效果最好我們是跨機關的在合作我們希望透過這樣的機制讓整個言語評鑑更加的有效率"},{"start":745.27,"end":762.027,"text":"那這樣子好不好因為時間已經到了我想是不是可以請市長這邊提供給我們一個你們對於援和評鑑的精進做法包含你剛剛說到審計部的部分還有我們如何讓人可以真正的留下來這個援和的檢討上面是不是可以提供一個檢討報告給我們好不好好謝謝好"}],"gazette":[{"speaker":"張委員雅琳","start":"2026-03-25T10:00:11.460000+08:00","guessed":false,"end":"2026-03-25T10:00:12.642000+08:00","text":"（10時）謝謝主席，請人事長。","quality":0.889},{"speaker":"主席","start":"2026-03-25T10:00:12.642000+08:00","guessed":false,"end":"2026-03-25T10:00:12.902000+08:00","text":"有請人事長。","quality":1},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:00:29.909000+08:00","guessed":false,"end":"2026-03-25T10:00:31.590000+08:00","text":"委員早。早安。","quality":1},{"speaker":"張委員雅琳","start":"2026-03-25T10:00:32.851000+08:00","guessed":false,"end":"2026-03-25T10:01:23.649000+08:00","text":"上週質詢考試院的時候其實我也有提到，希望考試院可以跟人事總處一起討論育兒友善政策的推動，我想問一個問題，不管是在性工法也好或是其實在107年一個人事行政總處的書函就重申了這樣的規定，但是，人事長應該也可以從我右邊的這個表看到，實際上未滿3歲的子女申請減少工時的狀況，去年的資料只有27位男性、45位女性，總人數在這麼多的公務人員……大概一萬八千多名的公教人員領取生育補助來推估，在人數上面，我不曉得人事長覺得這樣的數字，您滿意嗎？","quality":0.943},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:01:24.870000+08:00","guessed":false,"end":"2026-03-25T10:02:03.086000+08:00","text":"我跟委員說明一下，因為我們現在公務人員可以請休假、事假，而且都是以小時申請，事實上很多公務員每年的休假跟事、病假的日數都很多，大部分他們都會申請休假或事假，使用到性工法每天少1小時的情形比較少，就如同我們基礎資料……因為如果請1小時要扣薪水，如果休假和事假是不用扣的。","quality":0.808},{"speaker":"張委員雅琳","start":"2026-03-25T10:02:03.226000+08:00","guessed":false,"end":"2026-03-25T10:02:05.469000+08:00","text":"應該是沒有薪水，要扣薪水嗎？","quality":0.833},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:02:05.690000+08:00","guessed":false,"end":"2026-03-25T10:02:11.998000+08:00","text":"沒有，那個就沒薪水，如果休假和事假，你可以cover在一個……","quality":0.577},{"speaker":"張委員雅琳","start":"2026-03-25T10:02:12.999000+08:00","guessed":false,"end":"2026-03-25T10:02:26.493000+08:00","text":"請教人事長，你知道多少有小孩的公務人員是因為接送需求而去請了你剛剛說的那種自己的休假，有了解嗎？","quality":0.978},{"speaker":"張委員雅琳","start":"2026-03-25T10:02:26.493000+08:00","guessed":false,"end":"2026-03-25T10:02:28.115000+08:00","text":"因為我想問一個問題就是……","quality":1},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:02:28.736000+08:00","guessed":false,"end":"2026-03-25T10:02:31.579000+08:00","text":"接送小孩快接近72%。對，72%。","quality":0.9},{"speaker":"張委員雅琳","start":"2026-03-25T10:02:31.579000+08:00","guessed":false,"end":"2026-03-25T10:02:48.439000+08:00","text":"所以表示這個需求是存在的，但是因為我們也有遇到公務人員反映，希望可以彈性工時去挪移，他的總時數不變，去挪移他的時數，可是基本上也是被拒絕或者是說……","quality":0.94},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:02:48.439000+08:00","guessed":false,"end":"2026-03-25T10:02:49.580000+08:00","text":"應該不會。","quality":1},{"speaker":"張委員雅琳","start":"2026-03-25T10:02:49.580000+08:00","guessed":false,"end":"2026-03-25T10:02:50.080000+08:00","text":"這個情形就是存在。","quality":0.75},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:02:53.042000+08:00","guessed":false,"end":"2026-03-25T10:02:57.264000+08:00","text":"請委員把資料給我，我來了解是哪些機關……","quality":0.647},{"speaker":"張委員雅琳","start":"2026-03-25T10:02:58.464000+08:00","guessed":false,"end":"2026-03-25T10:03:01.665000+08:00","text":"好，是不是可以直接設立一個獨立的申訴管道？","quality":0.947},{"speaker":"張委員雅琳","start":"2026-03-25T10:03:02.485000+08:00","guessed":false,"end":"2026-03-25T10:03:14.129000+08:00","text":"就是人事長來設立一個獨立的申訴管道，如果他今天遇到不管要使用性工法也好、甘願扣薪水也好，或是使用彈性工時也好，他遇到了什麼樣的狀況，是不是讓他可以去申訴？","quality":0.93},{"speaker":"張委員雅琳","start":"2026-03-25T10:03:14.129000+08:00","guessed":false,"end":"2026-03-25T10:03:15.929000+08:00","text":"這樣你們就會有更清楚的資料，可以嗎？","quality":1},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:03:26.945000+08:00","guessed":false,"end":"2026-03-25T10:03:28.366000+08:00","text":"按照保障法的規定可以。","quality":1},{"speaker":"張委員雅琳","start":"2026-03-25T10:03:28.967000+08:00","guessed":false,"end":"2026-03-25T10:03:29.107000+08:00","text":"可以嘛！","quality":0.667},{"speaker":"張委員雅琳","start":"2026-03-25T10:03:30.548000+08:00","guessed":false,"end":"2026-03-25T10:03:31.349000+08:00","text":"我們就設立這個吧！","quality":1},{"speaker":"張委員雅琳","start":"2026-03-25T10:03:31.529000+08:00","guessed":false,"end":"2026-03-25T10:03:47.580000+08:00","text":"就有點像之前2024年勞發署的霸凌案之後，後續大家就開始做了很多內部的申訴，才讓很多以前真正的黑數可以被發現，所以我們大概什麼時候可以設立這樣的獨立申訴管道？","quality":0.887},{"speaker":"張委員雅琳","start":"2026-03-25T10:03:47.780000+08:00","guessed":false,"end":"2026-03-25T10:03:48.200000+08:00","text":"需要多久時間規劃呢？","quality":1},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:03:50.219000+08:00","guessed":false,"end":"2026-03-25T10:03:59.689000+08:00","text":"我們現有的保障法就可以了，我們就加強宣導，有的人可能不知道要去哪裡申訴……對。","quality":0.824},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:03:59.689000+08:00","guessed":false,"end":"2026-03-25T10:04:05.115000+08:00","text":"我們再透過內部的群組去轉知所有的……","quality":0.938},{"speaker":"張委員雅琳","start":"2026-03-25T10:04:05.756000+08:00","guessed":false,"end":"2026-03-25T10:04:07.317000+08:00","text":"好，這部分請加強宣導好不好？","quality":1},{"speaker":"張委員雅琳","start":"2026-03-25T10:04:07.437000+08:00","guessed":false,"end":"2026-03-25T10:04:13.060000+08:00","text":"當他們遇到有困難的時候，真正可以讓你們知道他們的需要跟困境在哪裡。","quality":1},{"speaker":"張委員雅琳","start":"2026-03-25T10:04:13.501000+08:00","guessed":false,"end":"2026-03-25T10:04:28.350000+08:00","text":"另外一個部分就是居家辦公的規範，我知道之前人事總處有做過試辦，但是據我們了解這個結果，實際申請人數也是非常少，只有個位數。","quality":0.839},{"speaker":"張委員雅琳","start":"2026-03-25T10:04:28.490000+08:00","guessed":false,"end":"2026-03-25T10:04:31.071000+08:00","text":"我想請教人事長，我們是否可以來試試看……有沒有去了解過多少人有遠距辦公的需求呢？","quality":0.472},{"speaker":"張委員雅琳","start":"2026-03-25T10:04:33.148000+08:00","guessed":false,"end":"2026-03-25T10:04:33.829000+08:00","text":"你們有沒有去了解？","quality":0.875},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:04:37.215000+08:00","guessed":false,"end":"2026-03-25T10:04:40.582000+08:00","text":"依我的了解，去年大概270位。","quality":0.7},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:04:40.602000+08:00","guessed":false,"end":"2026-03-25T10:04:59.245000+08:00","text":"270位裡面有的是照顧小孩或有需要的長輩，還有不少部分是因為他本身身體就有一些問題，有些是癌症做化療，所以在家裡。","quality":0.74},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:04:59.625000+08:00","guessed":false,"end":"2026-03-25T10:05:15.979000+08:00","text":"我們一年大概270位，事實上，連我們人總都有一個科長，他是主管也申請3個月居家，不會因為他是主管就不能申請，還是一樣讓他在家裡照顧小孩。","quality":0.81},{"speaker":"張委員雅琳","start":"2026-03-25T10:05:16.319000+08:00","guessed":false,"end":"2026-03-25T10:05:26.528000+08:00","text":"非常、非常好，這對於現在所謂的三明治世代是有非常大的需要，所以是不是可以把這個試辦要點提升成為正式施行要點呢？","quality":0.941},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:05:29.091000+08:00","guessed":false,"end":"2026-03-25T10:05:30.753000+08:00","text":"112年就已經有發布了……","quality":1},{"speaker":"張委員雅琳","start":"2026-03-25T10:05:31.054000+08:00","guessed":false,"end":"2026-03-25T10:05:31.935000+08:00","text":"可是那是試辦喔！","quality":0.714},{"speaker":"張委員雅琳","start":"2026-03-25T10:05:32.255000+08:00","guessed":false,"end":"2026-03-25T10:05:32.896000+08:00","text":"是試辦居家……","quality":0.6},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:05:33.597000+08:00","guessed":false,"end":"2026-03-25T10:05:38.905000+08:00","text":"在COVID疫情的時候是試辦，但112的時候我們有正式發函了。","quality":0.731},{"speaker":"張委員雅琳","start":"2026-03-25T10:05:39.943000+08:00","guessed":false,"end":"2026-03-25T10:05:43.505000+08:00","text":"有正式，所以這已經是一個正式的居家辦公參考……對，112年。","quality":0.818},{"speaker":"張委員雅琳","start":"2026-03-25T10:05:43.625000+08:00","guessed":false,"end":"2026-03-25T10:05:46.526000+08:00","text":"好，謝謝。","quality":1},{"speaker":"張委員雅琳","start":"2026-03-25T10:05:46.706000+08:00","guessed":false,"end":"2026-03-25T10:06:01.933000+08:00","text":"再來想請問，這幾天非常、非常紅，有關於天下雜誌的報導，就是人事費占GDP的比例大概是5.9%，可是我們相較於OECD國家其實是偏低的，所以某種程度上代表我們現在的工作量能其實已經達到非常、非常緊繃的狀況。","quality":0.946},{"speaker":"張委員雅琳","start":"2026-03-25T10:06:01.933000+08:00","guessed":false,"end":"2026-03-25T10:06:21.449000+08:00","text":"再來就是113年的審計部報告，我們的第一類員額已經達到了法定員額的上限，幾乎是95%了，另外一份報告也指出，我們多元人力創下新高，也就在正式員額無法增加的狀況之下，我們用了很多的多元人力來支持整個政府的運作。","quality":0.946},{"speaker":"張委員雅琳","start":"2026-03-25T10:06:22.850000+08:00","guessed":false,"end":"2026-03-25T10:06:47.479000+08:00","text":"另外想請教，因為總員額法在99年制定的時候，當時的法定總預算是1.7兆，108年是1.9兆，可是我們現在已經到了3兆，現在也增加了非常多的法定業務，像是長照也好或者是兒少保護等等，及今年百億圓夢基金，業務量其實是明顯增加，可是員額並沒有因此而調整。","quality":0.865},{"speaker":"張委員雅琳","start":"2026-03-25T10:06:48.160000+08:00","guessed":false,"end":"2026-03-25T10:07:14.516000+08:00","text":"相對於其他的歐洲、澳洲……我們看一下挪威，他們整體預算規模跟臺灣很接近，可是他們的公務人員大概是90萬人；澳洲人數規模是跟我們很相近的，他的人力規模如果是廣義來說也達到130萬人，所以我覺得現在員額有必要做檢討，不曉得是不是有針對這個議題上去做跟各國的比較呢？","quality":0.974},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:07:15.697000+08:00","guessed":false,"end":"2026-03-25T10:08:27.066000+08:00","text":"事實上，委員這個問題非常好，我跟委員稍微說明一下，總員額是框一個大的pool，那裡面我們事實上是可以移動，可是現在必須要考慮到幾個問題：第一個，現在的出生率低，光有員額，一般人還是進不來，不願意進來；第二個，很重要也是我一直在強調的，每一個政府機關的作業流程一定要改，你可以把複雜的事情簡化，讓新進的同仁願意進到公部門，不然，當他進到公部門以後，會發現我們做事情的方法跟2000年出生的數位原生代的認知落差很大，他會shock，他沒有辦法待在那種新的環境，所以工作流程的改變也很重要；第三個，跟待遇有關，我們大概下個月會再跟行政院報告，再去爭取從加給方面再增加待遇，因為整個……我們坦白講，這兩年的經濟成長率都不錯……","quality":0.912},{"speaker":"張委員雅琳","start":"2026-03-25T10:08:27.966000+08:00","guessed":false,"end":"2026-03-25T10:08:31.728000+08:00","text":"整個經濟發展非常好，坦白說，待遇是一個很實質的問題，我們根本沒有辦法跟市場競爭。","quality":0.944},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:08:31.728000+08:00","guessed":false,"end":"2026-03-25T10:08:32.648000+08:00","text":"這個我們也同時在努力跟行政院報告。","quality":0.938},{"speaker":"張委員雅琳","start":"2026-03-25T10:08:38.111000+08:00","guessed":false,"end":"2026-03-25T10:08:48.398000+08:00","text":"好，你剛剛有提到一個非常重要的重點，我們整個工作方式甚至可能是文化，對千禧年之後出生的年輕人來說有很大的落差。","quality":0.922},{"speaker":"張委員雅琳","start":"2026-03-25T10:08:49.258000+08:00","guessed":false,"end":"2026-03-25T10:08:56.583000+08:00","text":"另外想請教人事長，對於這樣的議題，你有發現你們要做什麼樣的精進或調整嗎？","quality":0.788},{"speaker":"張委員雅琳","start":"2026-03-25T10:08:56.844000+08:00","guessed":false,"end":"2026-03-25T10:09:02.668000+08:00","text":"除了工作方法，我想公務體系的文化對大家來說也是一個需要調整的方向，或者是還有其他？","quality":1},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:09:03.782000+08:00","guessed":false,"end":"2026-03-25T10:09:28.589000+08:00","text":"第一個，像我就是鼓勵同仁要建構允許犯錯的文化，允許犯錯的文化讓他敢去創新，還有我們善用AI的工具，像我們現在開會，所有的會議紀錄大概開完會半個小時一定會到我這裡來，我們會用Meeting Ink這些軟體，這樣可以大幅縮短時間……了解。","quality":0.896},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:09:28.589000+08:00","guessed":false,"end":"2026-03-25T10:09:40.139000+08:00","text":"事實上很多東西可以節省很多時間，我們在新聞稿的撰寫也是有類似這樣的應用，還有對一些資料分析也是透過Notebook LM的方式來處理。","quality":0.889},{"speaker":"張委員雅琳","start":"2026-03-25T10:09:41.320000+08:00","guessed":false,"end":"2026-03-25T10:09:53.831000+08:00","text":"了解，因為剛剛你們的報告也有講到非常多用AI的，但是AI可能不是我今天討論的主要重點，我們會後可以約一個時間，討論如何落實AI在人事的領域上面。","quality":0.94},{"speaker":"張委員雅琳","start":"2026-03-25T10:09:54.231000+08:00","guessed":false,"end":"2026-03-25T10:10:16.141000+08:00","text":"但是回到剛剛那一題上面，公務人員其實真的是過勞，從員額評鑑這件事情來看，很多公務人員離職其實是因為工作負荷實在太重了，這是剛剛人事長沒有講到的地方，工作越來越多，累積到他個人身上，他自己撐不住就選擇離職，而這樣的狀況是不斷輪迴，一直持續發生。","quality":0.928},{"speaker":"張委員雅琳","start":"2026-03-25T10:10:21.102000+08:00","guessed":false,"end":"2026-03-25T10:10:24.303000+08:00","text":"所以我還是覺得，現在員額太少也是一個問題。","quality":0.947},{"speaker":"張委員雅琳","start":"2026-03-25T10:10:25.124000+08:00","guessed":false,"end":"2026-03-25T10:10:28.825000+08:00","text":"要聘到更好的人，除了待遇之外，公務文化也應該做一點調整。","quality":0.96},{"speaker":"張委員雅琳","start":"2026-03-25T10:10:29.465000+08:00","guessed":false,"end":"2026-03-25T10:10:47.146000+08:00","text":"再來，總員額法第九條有規定要定期做一次員額評鑑，但是我看了一下過去幾次員額評鑑的結果，發現內容高度重複，評鑑結果也大同小異。","quality":0.684},{"speaker":"張委員雅琳","start":"2026-03-25T10:10:47.146000+08:00","guessed":false,"end":"2026-03-25T10:10:54.195000+08:00","text":"所以我想請教，有沒有任何一個機關因為你們做了員額評鑑而得到大量的員額調整？","quality":0.8},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:10:57.449000+08:00","guessed":false,"end":"2026-03-25T10:11:24.415000+08:00","text":"跟委員報告一下，事實上從99年一直到現在，每兩年一次的員額評鑑，我們一直在優化整個評鑑內容，最近這4到6年，我們focus在業務流程的簡化還有跨機關的合作，因為每一個政府機關都做了很多服務，這些資料如果整合的話，可以讓我們的流程更加順暢。","quality":0.953},{"speaker":"張委員雅琳","start":"2026-03-25T10:11:24.415000+08:00","guessed":false,"end":"2026-03-25T10:11:30.920000+08:00","text":"我瞭解，但我的重點其實是，做員額評鑑就是希望有一些檢討或精進，但是做這件事情到底有沒有真正帶來實際上的改變？","quality":0.94},{"speaker":"張委員雅琳","start":"2026-03-25T10:11:33.942000+08:00","guessed":false,"end":"2026-03-25T10:11:44.675000+08:00","text":"我聽到的一些回饋是：每次評鑑其實都是在做白工；他很忙，問題是並沒有真正具體改變了什麼！","quality":0.897},{"speaker":"張委員雅琳","start":"2026-03-25T10:11:44.675000+08:00","guessed":false,"end":"2026-03-25T10:11:53.244000+08:00","text":"所以是不是可以在員額評鑑的制度上有一個檢討，讓評鑑結果可以真正反映在員額調整上？","quality":0.895},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:11:54.538000+08:00","guessed":false,"end":"2026-03-25T10:12:02.506000+08:00","text":"跟委員報告，我們最近做了一個流程改造，我們會請相關領域的專家進來。","quality":0.967},{"speaker":"蘇人事長俊榮","start":"2026-03-25T10:12:02.506000+08:00","guessed":false,"end":"2026-03-25T10:12:27.496000+08:00","text":"第三個，我最近有拜託審計部，因為他們有數位審計廳，請他們一起進來跟我們co-work，因為從審計的角度push行政機關從源頭數位化、流程簡化，這個效果最好，我們是跨機關合作，希望透過這樣的機制，讓整個員額評鑑更加有效率。","quality":0.889},{"speaker":"張委員雅琳","start":"2026-03-25T10:12:28.610000+08:00","guessed":false,"end":"2026-03-25T10:12:28.931000+08:00","text":"這樣好不好？","quality":1},{"speaker":"張委員雅琳","start":"2026-03-25T10:12:29.291000+08:00","guessed":false,"end":"2026-03-25T10:12:42.365000+08:00","text":"因為時間已經到了，是不是可以請人事長提供一個你們對員額評鑑的精進做法，包含你剛剛說到審計部的部分，還有如何真正讓人可以留下來？","quality":0.898},{"speaker":"張委員雅琳","start":"2026-03-25T10:12:42.765000+08:00","guessed":false,"end":"2026-03-25T10:12:45.007000+08:00","text":"有關員額的檢討，是不是可以提供一個檢討報告給我們？好。謝謝。","quality":0.846},{"speaker":"主席","start":"2026-03-25T10:12:45.507000+08:00","guessed":true,"end":"2026-03-25T10:12:46.935571+08:00","text":"人事長請回。","quality":0},{"speaker":"主席","start":"2026-03-25T10:12:47.235571+08:00","guessed":true,"end":"2026-03-25T10:12:50.092714+08:00","text":"謝謝張雅琳委員的質詢。","quality":0},{"speaker":"主席","start":"2026-03-25T10:12:50.392714+08:00","guessed":true,"end":"2026-03-25T10:12:53.535571+08:00","text":"接下來請莊瑞雄召委質詢。","quality":0}]}},"supported_relations":[],"relations":[]}