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我想當然不只單單想問北榮我想問問我們的榮總那如果說新住民到我們榮總區的話如果他需要這個多國語言的這個協助的話目前我們的機制到底有哪一些協助的方案我請陳院長跟您報告一下"},{"start":177.143,"end":201.355,"text":"謝謝委員提出這麼重要的一個議題那過去榮總當時2018年成立新竹門診後來會無疾而終的主要原因是因為台北榮總主要是來治療急重男寒他分科又分得非常的細如果每一個門診都設的話第一個護理師人力不足醫師人力不足每天可能各科只看到一兩個病人所以最後我們就把它改成一個"},{"start":203.536,"end":230.529,"text":"一個聯絡電話一個專線服務電話讓他們有問題可以打電話來我們幫他分派你這個問題可能是哪一科的那可以讓他去那邊看不過呢我在臨床上我現在在看門診也常常看到我們的新住民北榮的新住民的門診我們根據拘留證的號碼一個月大概兩千人一個月有兩千人一個月大概兩千人有兩千人呢當然照顧他們非常的重要那現在我們發現一個事情來的要嘛自己會講一點中文"},{"start":231.533,"end":249.313,"text":"要嘛會講一點英文要嘛都有家屬而且現在的手機每一個人都有翻譯軟體他一拿出來之後如果講不通就可以跟我翻譯我們一起跟他對話聊天也沒有什麼問題眼神交惠也可以溝通那如果再不行會碰到需要通譯翻譯人員的是在急診"},{"start":250.194,"end":271.521,"text":"因為送急診的人他突然可能一個勞工那他宿傷了到急診室他不能臨時找到家屬來的時候什麼沒辦法溝通我們醫院有越南語有日語這通醫的人員隨時他會來幫忙所以我們在醫院裡面其實就常駐的通醫人員我們國際大中心有兩位"},{"start":273.141,"end":284.591,"text":"精通越南語其中有一位是越南國營電視台的英文主播那他的幫我們很多很多忙他為什麼來榮總服務是因為孩子到榮總來換肝成功他來報答台灣"},{"start":288.516,"end":297.643,"text":"是那當然剛剛院長有提到就是說我們有所謂的服務專線那我們服務專線的語種呢因為說實在的因為我們在前兩天其實有跟我們輔導會這邊聯繫是說我們有服務專線其實我們到這個我們的網頁去看的話我們找不到這個專門為新住民服務的這個服務專線所以我們也不知道它藏在什麼地方如果這個服務專線是那麼難"},{"start":316.996,"end":335.747,"text":"找的話其實它是沒有功能的所以我們不曉得說到底這服務專線在哪裡那當然院長提到說其實在我們醫院裡面其實都有這個同意人員可是在服務專線方面可能院長可能要幫我們尋找一下因為我們在網頁上找不到那還有一點就是說我們在我們的專門的網頁裡面專頁裡面有看到就是說我們有英文"},{"start":341.15,"end":363.368,"text":"有英文的 這個是親南向國家的語言 像越南啦 印尼我們找不到那舉個例子來講 我們有進到另外一家 就是說這個台北市立的聯合醫院 它有提供這個新住民的友善門診之外呢它有外語同意查詢服務 比如說它的外語同意服務 它有印尼語 越南語 甚至還有緬甸語"},{"start":364.289,"end":367.41,"text":"那我不曉得說我們榮總有沒有提供這個線上的這個外語的同意服務我們不曉得因為他那個還有時段喔所以這個的話我想說榮總是不是來參考一下那另外呢還有就是說我有看到有新竹縣衛生局所主導的北區醫療網其實他有結合醫療同意資源呢推出了新著名就醫手指書"},{"start":388.054,"end":396.437,"text":"這個是就醫的小幫手我想這種種都可以來提供服務那當然那個剛剛我們院長有提到說我們現在有手機隨時可以做翻譯可是翻譯是不是準確不知道可是我是覺得像這個北區醫療網他所提供的這個新住民就醫手指數他從掛號篇診斷篇到領藥篇他都有非常清楚的這個指示比如說我們舉個例子來講我們畫面上顯示的是越南語的部分你看掛號篇他有"},{"start":417.484,"end":426.614,"text":"Step 1 Step 2就算你聽不懂這個中文不是很理解在掛號的時候他就直接在這個上面就說請問你要掛號嗎請問你是初診嗎是或否請填寫初診單字類"},{"start":432.481,"end":459.967,"text":"他都有這個我是覺得應該是還蠻好用的所以我是在想說為了新住民跟外籍人士的這個禁用性我覺得有很多的這個小小的一些指導我覺得都很需要那我們知道說當然我們有專業的這個同意人員可是我們在想說如果再給他們多一點輔助的話對這個新住民跟外籍人士的這個禁用性呢可以有很大的這個幫助"},{"start":461.047,"end":475.089,"text":"真的非常感謝委員今天我下午回去就交待同仁處理一定要讓他放在很明顯的地方讓我們新住民的好朋友容易找到榮總因為我們找不到服務專線一定要很快找到OK好以上謝謝謝謝委員"}],"gazette":[{"speaker":"羅委員美玲","start":"2026-04-09T09:47:32.029000+08:00","guessed":false,"end":"2026-04-09T09:47:32.090000+08:00","text":"謝謝主席，有請嚴主委。","quality":0.333},{"speaker":"主席","start":"2026-04-09T09:47:32.311000+08:00","guessed":false,"end":"2026-04-09T09:47:32.492000+08:00","text":"請主委。","quality":1},{"speaker":"嚴主任委員德發","start":"2026-04-09T09:47:32.492000+08:00","guessed":true,"end":"2026-04-09T09:47:41.076000+08:00","text":"羅委員好。","quality":0},{"speaker":"羅委員美玲","start":"2026-04-09T09:47:41.076000+08:00","guessed":false,"end":"2026-04-09T09:47:41.156000+08:00","text":"主委早安。","quality":0.5},{"speaker":"羅委員美玲","start":"2026-04-09T09:47:41.196000+08:00","guessed":false,"end":"2026-04-09T09:47:46.518000+08:00","text":"主委，我們輔導會所屬的榮總無論是在醫療品質或國際競爭力的成果確實非常卓越，也因為醫療品質受到肯定，所以榮總除了服務我們榮民之外，其實國人遇到病痛時，榮總往往是首選，可是對於來自世界各國的外籍人士或新住民來講，可能可近性就不是那麼的高。","quality":0.927},{"speaker":"羅委員美玲","start":"2026-04-09T09:48:11.148000+08:00","guessed":false,"end":"2026-04-09T09:48:23.078000+08:00","text":"最近新南向人員健康服務中心與多位在臺生活多年的新住民深入訪談發現，即使已經長期居住在臺灣，新住民在就醫的過程中仍普遍面臨語言與資訊落差問題。","quality":0.925},{"speaker":"羅委員美玲","start":"2026-04-09T09:48:23.078000+08:00","guessed":false,"end":"2026-04-09T09:48:45.592000+08:00","text":"舉個例子來講，以用藥指導來說，由於醫療人員說明的速度比較快或是沒有提供適當的語言輔助，造成新住民或外籍人士的理解困難，進而影響用藥的正確性。","quality":0.908},{"speaker":"羅委員美玲","start":"2026-04-09T09:48:46.492000+08:00","guessed":false,"end":"2026-04-09T09:48:58.457000+08:00","text":"其實北榮在2018年的時候曾經有一個創舉，就是率先成立了新住民門診，可是因為掛號的人數偏低，後來就停止辦理了。","quality":1},{"speaker":"羅委員美玲","start":"2026-04-09T09:48:59.138000+08:00","guessed":false,"end":"2026-04-09T09:49:35.263000+08:00","text":"在2024年的時候我曾經也有質詢過這個問題，我記得那時候院長有提到，掛號的人數過低可能是因為大部分都有家屬陪同，也許他們想要掛婦科、骨科等等相關門診時，家屬可能就直接替他掛了那個專科，譬如說他可能要看婦產科就直接掛婦產科，不會到新住民門診去看診，所以造成了掛號人數偏低。","quality":0.861},{"speaker":"羅委員美玲","start":"2026-04-09T09:49:36.363000+08:00","guessed":false,"end":"2026-04-09T09:50:03.327000+08:00","text":"但是這樣子也反映出新住民如果沒有家屬的陪同，如果是他單獨去掛號的話，對他來講這是一個很大的門檻，就變成說他沒有辦法單獨到我們的醫療體系去做一系列的檢查，因為醫院的就醫過程對他來講是很困難去理解的。","quality":0.882},{"speaker":"羅委員美玲","start":"2026-04-09T09:50:03.847000+08:00","guessed":false,"end":"2026-04-09T09:50:25.122000+08:00","text":"所以我想請問，現在我們的新住民門診也停辦了，我當然不只單單想問北榮，我想問問榮總，如果新住民到我們的榮總就醫，如果他需要多國語言的協助的話，目前我們的機制到底有哪一些協助的方案？","quality":0.927},{"speaker":"嚴主任委員德發","start":"2026-04-09T09:50:25.723000+08:00","guessed":false,"end":"2026-04-09T09:50:26.503000+08:00","text":"委員，我請陳院長跟您報告。OK。","quality":0.692},{"speaker":"陳院長威明","start":"2026-04-09T09:50:29.143000+08:00","guessed":false,"end":"2026-04-09T09:50:31.705000+08:00","text":"謝謝委員提出這麼重要的議題。","quality":1},{"speaker":"陳院長威明","start":"2026-04-09T09:50:32.325000+08:00","guessed":false,"end":"2026-04-09T09:51:02.959000+08:00","text":"過去榮總在2018年成立新住民門診，後來會無疾而終的主要原因是因為，臺北榮總主要是治療急重難罕，分科又分得非常的細，如果每一個門診都設的話，第一個，護理師人力不足，醫師人力不足，每天可能各科只看到一、兩個病人，所以最後我們就改為設立一個專線服務電話，讓他們有問題可以打電話來，我們幫他分判你這個問題可能是哪一科的，讓新住民可以去各個不同的專科看診。","quality":0.865},{"speaker":"陳院長威明","start":"2026-04-09T09:51:04.100000+08:00","guessed":false,"end":"2026-04-09T09:51:12.984000+08:00","text":"我現在還在看門診，我在臨床上也常常看到新住民，會到北榮門診就診的新住民，我們根據居留證的號碼，一個月的人數大概兩千人……","quality":0.574},{"speaker":"羅委員美玲","start":"2026-04-09T09:51:13.644000+08:00","guessed":false,"end":"2026-04-09T09:51:14.625000+08:00","text":"一個月有兩千人？","quality":1},{"speaker":"陳院長威明","start":"2026-04-09T09:51:14.765000+08:00","guessed":false,"end":"2026-04-09T09:51:36.928000+08:00","text":"一個月大概兩千人，當然照顧這兩千人非常的重要，但現在我們發現一個事情，來的要嘛自己會講一點中文、要嘛會講一點英文、要嘛有家屬，而且現在每一個人的手機都有翻譯軟體，他一拿出來之後，如果講不通，就可以用翻譯軟體跟我們對話、聊天，也沒有什麼問題，眼神交會也可以溝通。","quality":0.88},{"speaker":"陳院長威明","start":"2026-04-09T09:51:37.789000+08:00","guessed":false,"end":"2026-04-09T09:51:56.318000+08:00","text":"如果再不行，會碰到需要通譯、翻譯人員的是在急診，因為送急診的人，可能一個勞工他突然受傷了，到急診室，他不能臨時找到家屬，來的時候什麼狀況沒辦法溝通，我們醫院有越南語、日語的通譯人員會隨時來幫忙，目前的運作是這樣。","quality":0.832},{"speaker":"羅委員美玲","start":"2026-04-09T09:51:57.199000+08:00","guessed":false,"end":"2026-04-09T09:52:02.460000+08:00","text":"所以我們在醫院裡面其實就有常駐的醫療通譯人員嘛？","quality":0.783},{"speaker":"陳院長威明","start":"2026-04-09T09:52:02.460000+08:00","guessed":false,"end":"2026-04-09T09:52:20.516000+08:00","text":"我們國際醫療中心有兩位精通越南語，其中有一位是越南國營電視臺的英文主播，他幫我們很多、很多忙，他為什麼來榮總服務是因為孩子到榮總來換肝成功，他要來報答臺灣。是。","quality":0.959},{"speaker":"羅委員美玲","start":"2026-04-09T09:52:22.537000+08:00","guessed":false,"end":"2026-04-09T09:52:25.019000+08:00","text":"剛剛院長提到，我們有所謂的服務專線，那我們服務專線的語種呢？","quality":1},{"speaker":"羅委員美玲","start":"2026-04-09T09:52:25.219000+08:00","guessed":false,"end":"2026-04-09T09:52:54.459000+08:00","text":"說實在的，我們在前兩天有跟輔導會這邊聯繫，因為你們有服務專線，但其實到網頁去看的話，我們找不到專門為新住民服務的服務專線的資訊，也不知道它藏在什麼地方，如果這個服務專線那麼難找的話，其實它是沒有功能的，所以我們不曉得到底這個服務專線在哪裡。","quality":0.928},{"speaker":"羅委員美玲","start":"2026-04-09T09:52:54.680000+08:00","guessed":false,"end":"2026-04-09T09:53:04.585000+08:00","text":"當然院長提到說，其實在我們的醫院裡面都有通譯人員，可是在服務專線方面，院長可能要幫我們尋找一下，因為我們在網頁上找不到。","quality":0.945},{"speaker":"羅委員美玲","start":"2026-04-09T09:53:05.246000+08:00","guessed":false,"end":"2026-04-09T09:53:18.555000+08:00","text":"還有一點就是，我們在你們的網頁裡面有看到英文版，有英文的版本，可是新南向國家的語言，像越南文、印尼文，我們找不到。","quality":0.84},{"speaker":"羅委員美玲","start":"2026-04-09T09:53:19.295000+08:00","guessed":false,"end":"2026-04-09T09:53:35.368000+08:00","text":"舉個例子來講，我們有進到另外一家臺北市立聯合醫院的網頁，它除了有提供新住民的友善門診之外，也有外語通譯查詢服務，它的外語通譯服務有印尼語、越南語，甚至還有緬甸語。","quality":0.865},{"speaker":"羅委員美玲","start":"2026-04-09T09:53:36.369000+08:00","guessed":false,"end":"2026-04-09T09:53:37.969000+08:00","text":"我不曉得我們榮總有沒有提供線上的外語通譯服務，我們不曉得，因為市立聯合醫院那個還有時段可供查詢，所以這部分的話，我想榮總是不是可以來參考一下。","quality":0.758},{"speaker":"羅委員美玲","start":"2026-04-09T09:53:38.029000+08:00","guessed":false,"end":"2026-04-09T09:54:03.895000+08:00","text":"另外我有看到由新竹縣衛生局所主導的北區醫療網，它有結合醫療通譯資源推出了新住民就醫手指書，這個是就醫的小幫手，我想這個部分榮總都可以來提供服務。","quality":0.838},{"speaker":"羅委員美玲","start":"2026-04-09T09:54:03.995000+08:00","guessed":false,"end":"2026-04-09T09:54:05.296000+08:00","text":"當然剛剛院長有提到，我們現在有手機隨時可以做翻譯，可是翻譯是不是準確？","quality":1},{"speaker":"羅委員美玲","start":"2026-04-09T09:54:05.296000+08:00","guessed":false,"end":"2026-04-09T09:54:05.336000+08:00","text":"不知道。","quality":1},{"speaker":"羅委員美玲","start":"2026-04-09T09:54:05.456000+08:00","guessed":false,"end":"2026-04-09T09:54:06.576000+08:00","text":"但我覺得像北區醫療網所提供的新住民就醫手指書，從掛號篇、診斷篇到領藥篇，都有非常清楚的指示。","quality":0.952},{"speaker":"羅委員美玲","start":"2026-04-09T09:54:06.596000+08:00","guessed":false,"end":"2026-04-09T09:54:38.094000+08:00","text":"比如我們舉個例子來講，我們畫面上顯示的是越南語的部分，你看掛號篇有step 1、step 2，就算你聽不懂中文，意思不是很理解，在掛號的時候，他會問說請問你要掛號嗎？","quality":0.915},{"speaker":"羅委員美玲","start":"2026-04-09T09:54:38.094000+08:00","guessed":false,"end":"2026-04-09T09:54:38.194000+08:00","text":"請問你是初診嗎？","quality":1},{"speaker":"羅委員美玲","start":"2026-04-09T09:54:38.194000+08:00","guessed":false,"end":"2026-04-09T09:54:49.102000+08:00","text":"是或否，是就請填寫初診單之類的，基本的流程都有列出，我覺得應該是還蠻好用的。","quality":0.676},{"speaker":"羅委員美玲","start":"2026-04-09T09:54:49.442000+08:00","guessed":false,"end":"2026-04-09T09:55:00.844000+08:00","text":"所以我在想說，為了新住民跟外籍人士的近用性，我覺得有很多小小的指導都很需要。","quality":0.971},{"speaker":"羅委員美玲","start":"2026-04-09T09:55:02.625000+08:00","guessed":false,"end":"2026-04-09T09:55:11.947000+08:00","text":"當然我們有專業的通譯人員，可是我們在想說，如果再給他們多一點輔助的話，對新住民跟外籍人士的近用性，可以有很大的幫助。","quality":0.943},{"speaker":"陳院長威明","start":"2026-04-09T09:55:13.047000+08:00","guessed":false,"end":"2026-04-09T09:55:23.403000+08:00","text":"真的非常感謝委員，今天下午我回去就交代同仁處理，一定要把它放在很明顯的地方，讓我們新住民的好朋友很容易找到榮總。","quality":0.904},{"speaker":"羅委員美玲","start":"2026-04-09T09:55:23.403000+08:00","guessed":false,"end":"2026-04-09T09:55:24.825000+08:00","text":"是，因為我們找不到服務專線。","quality":0.917},{"speaker":"陳院長威明","start":"2026-04-09T09:55:24.825000+08:00","guessed":false,"end":"2026-04-09T09:55:25.887000+08:00","text":"一定讓他很快找到，我們會努力。","quality":0.462},{"speaker":"羅委員美玲","start":"2026-04-09T09:55:26.368000+08:00","guessed":false,"end":"2026-04-09T09:55:27.069000+08:00","text":"OK，好，以上。謝謝。","quality":1},{"speaker":"嚴主任委員德發","start":"2026-04-09T09:55:27.069000+08:00","guessed":false,"end":"2026-04-09T09:55:27.089000+08:00","text":"謝謝委員。","quality":1},{"speaker":"主席","start":"2026-04-09T09:55:27.589000+08:00","guessed":true,"end":"2026-04-09T09:55:29.589000+08:00","text":"謝謝羅美玲委員。","quality":0},{"speaker":"主席","start":"2026-04-09T09:55:29.889000+08:00","guessed":true,"end":"2026-04-09T09:55:34.460429+08:00","text":"接下來我們邀請黃仁委員來進行質詢。","quality":0}]}},"supported_relations":[],"relations":[]}