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發生在南港台北而已"},{"start":163.53,"end":183.164,"text":"你們的答案會不會不一樣會 不一樣會不一樣那這不一樣的劇本在哪裡基本上是我們看看鎖定的期間一個小時可以進去起班像以這個case來講那這個標準在哪裡這個標準已經形成手冊嗎沒有 那個要看你的每個那誰決定嘛就看董事長你知道你聽得懂我的意思嗎"},{"start":184.198,"end":202.028,"text":"你不可以靠中經理靠資深副總大家用聰明你知道嗎我做簡單的解釋第一個啦這個行控上的為了安全一旦有異常事件他第一個會要求降速降速是降到5公里以下跟降到45公里以下結果就不一樣我現在問的就是說"},{"start":204.289,"end":218.14,"text":"套炸凌晨一點發生在台北板橋凌晨一點發生在板橋台中發生在哪裡就每一個區段發生不同時間你要決策的時間也都不一樣嘛因為你有發車時間嘛你有從台中發的有從高雄發的對不對有從南港發的嘛每一個決策狀況都不一樣這個時候不能只開應變中心會議然後有一堆人坐在那裡說所以我們決定怎麼做不是這樣搞的啦"},{"start":231.632,"end":235.517,"text":"這件事情你們一定要編好所有的劇本只要發生這個狀況一查表就是這個狀況後面所有跟的節奏都一樣這件事情董事長"},{"start":245.458,"end":255.902,"text":"你必須把他很重視 你不能夠單單靠你的同仁啊每個人用每個人的經驗 各部門在那邊 運務部門也在那邊 到那邊說我現在車要怎麼調 你有車嗎 我們的站路能不能處理我們沒辦法處理我們有沒有接駁車 那接駁車怎麼聯絡 那整條路下去整個應變中心沒辦法處理啦"},{"start":267.711,"end":296.221,"text":"跟委員報告 我們不是沒有劇本啦 但是我想我關於劇本是不是能夠更精密更詳細 這個我願意檢討好 這個檢討 我跟你講這個很重要 包括台鐵也是一樣這不可以說都靠應變中心 我知道你們有成立應變中心裡面每個人都是專家 因為每個人都已經營運高鐵那麼多的時間 各種狀況都遇過但是這一次的專業都台中苗栗這個題目啊 如果你交給一般的學者 他會給你一堆答案啦"},{"start":297.298,"end":307.402,"text":"我第一時間遇到這個的時候我的想法是說那你既然是台中苗栗那你不可以開台北台中嗎你不可以開苗栗高雄嗎這樣一直對開不行嗎確實不行為什麼不行因為高鐵它其實是需要有這個基地跟整備站才能夠發車那我當天我可不可以台中高雄這樣對開可不可以台中高雄可以對開對嘛"},{"start":324.448,"end":337.061,"text":"可以嘛是那我可不可以台北台中對開可是問題是台北新竹對開台北新竹對開沒有辦法為什麼因為新竹沒有我們這個整備的這個基地好那台中高雄可以"},{"start":337.605,"end":359.707,"text":"台中台北可以但是問題是他對行車效率會更差會比你們現在後來編的效率差嗎會台中高雄對開喔台中高雄對開台中高雄的部分效率會高但是我們還是要考慮到長城旅客而且長城旅客是我們主要的客源那我現在講這些有在你們劇本裡面嗎有有在你們劇本裡面所以你們後來決定沒有要開台中高雄對開對"},{"start":361.128,"end":382.38,"text":"這個都在你們劇本裡面那下一次再遇到類似類似的狀況在不同的區間你們都有辦法很快決策如果有在劇本裡頭如果有在劇本裡頭一查表一查就這種狀況接下來後續採取的策略都有決策的速度會很快跟委員報告我想最關鍵的一件事情是我們有六成的旅客事實上是在台中以北"},{"start":383.32,"end":409.835,"text":"這個我了解所以台中跟台北之間的運行變成是我們所要的考量我相信你們你今天公開跟大家講你們有劇本所以接下來的角色並不會很困難因為劇本都有劇本都有任何區間在任何時間點查到有狀況查到查不到最後要做角色劇本一出現一查所有後面的配套全部都會出現對吧所以角色的時間會很快不會有困難啊"},{"start":410.675,"end":430.741,"text":"對 我們會繼續深化會檢討那不會有困難嗎我們一定要不能有困難來應付那這次為什麼有困難其實不是有困難這次事實上是剛好在發車時間所以我們事實上搶修的過程是佔用了時間我們事實上是希望把它搶修完成讓它恢復正常營運是到七點半我們才確定雖然已經搶修到雙向了"},{"start":431.778,"end":454.791,"text":"所以說但是必須要降載如果連雙項都不能搶修事實上7點半的決策會是停止好那請問董事長這一個決策的最高決策是你嗎最高決策是由總經理召集最後呈報到我這邊確定還要呈報你那你有在應變中心嗎有啊我在應變中心選主理不是啊我是說最後總經理決定之後還要報給你是那為什麼不是你決定呢"},{"start":455.8,"end":467.667,"text":"因為我們應變中心的召集員在執行上的召集員是有總經理我是希望說接下來不管發生在哪一個時間點哪一個區間發生的狀況確定沒辦法排除了"},{"start":468.223,"end":491.341,"text":"要做決策了 劇本一打開 所有後面配套都有了所有後面配套都有了 包括是不是要啟動接駁然後是不是每天有多少班次 商務艙怎麼處理是不是要全車自由坐 區間變成怎樣我相信你們做得到 但是請董事長再把公司這整套的劇本 跟後續處理的這些內容"},{"start":492.222,"end":508.234,"text":"演練一下是演練一下嘗試演練一下讓這個同仁全部繃緊身心因為什麼時間點會發生這一種無法預期的錯誤這個可能都是要先預防的是 謝謝我們會先入檢討好 謝謝好 謝謝王一雙"}],"gazette":[{"speaker":"王委員義川","start":"2026-06-04T10:32:10.509000+08:00","guessed":false,"end":"2026-06-04T10:32:13.114000+08:00","text":"謝謝主席，請史董事長。","quality":0.889},{"speaker":"主席","start":"2026-06-04T10:32:14.096000+08:00","guessed":false,"end":"2026-06-04T10:32:16.560000+08:00","text":"請董事長。","quality":0.75},{"speaker":"王委員義川","start":"2026-06-04T10:32:16.560000+08:00","guessed":false,"end":"2026-06-04T10:32:22.391000+08:00","text":"總經理也一起上臺好了，部長你坐在那邊聽就好，臺鐵也請坐著認真聽，這個問題跟大家都有關係。","quality":0.725},{"speaker":"王委員義川","start":"2026-06-04T10:32:25.018000+08:00","guessed":false,"end":"2026-06-04T10:32:30.580000+08:00","text":"上次發生大delay時我在車上，林俊憲也在車上，一整群就對了。","quality":0.643},{"speaker":"史董事長哲","start":"2026-06-04T10:32:30.580000+08:00","guessed":true,"end":"2026-06-04T10:32:31.580000+08:00","text":"很抱歉、很抱歉。","quality":0},{"speaker":"王委員義川","start":"2026-06-04T10:32:31.160000+08:00","guessed":false,"end":"2026-06-04T10:32:39.642000+08:00","text":"因為我們在車上所以就很關心發生什麼事，史董事長你知不知道當時車上的廣播說什麼？","quality":0.811},{"speaker":"史董事長哲","start":"2026-06-04T10:32:39.642000+08:00","guessed":false,"end":"2026-06-04T10:32:43.263000+08:00","text":"我想廣播應該只有說會delay，但是並沒有講delay多久。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:32:43.763000+08:00","guessed":false,"end":"2026-06-04T10:32:44.683000+08:00","text":"那個是罐頭廣播，對吧？","quality":0.556},{"speaker":"王委員義川","start":"2026-06-04T10:32:46.829000+08:00","guessed":false,"end":"2026-06-04T10:32:50.171000+08:00","text":"每幾分鐘講的內容都一模一樣嘛！是。","quality":0.867},{"speaker":"王委員義川","start":"2026-06-04T10:32:50.171000+08:00","guessed":false,"end":"2026-06-04T10:32:54.773000+08:00","text":"那變成坐在車上的人只能有外部資訊。是。","quality":0.941},{"speaker":"王委員義川","start":"2026-06-04T10:32:54.874000+08:00","guessed":false,"end":"2026-06-04T10:33:22.775000+08:00","text":"但你們外部資訊發布的速度也很慢，我知道你們在乎完整的資訊，所以第一時間包括你們的網站、app或者是各式各樣的管道，你們並沒有很明確的告訴大家有狀況，因為你們要一篇完整的論述，寫得很冗長，可是邏輯上應該是要很快告訴大家才對，請你們研究怎麼處理這件事情。","quality":0.853},{"speaker":"史董事長哲","start":"2026-06-04T10:33:22.935000+08:00","guessed":false,"end":"2026-06-04T10:33:23.595000+08:00","text":"是，這個我們會檢討。","quality":0.875},{"speaker":"王委員義川","start":"2026-06-04T10:33:23.595000+08:00","guessed":false,"end":"2026-06-04T10:33:27.658000+08:00","text":"第二個，這個案子發生是在凌晨四點多有狀況……4點27分。","quality":0.857},{"speaker":"王委員義川","start":"2026-06-04T10:33:27.658000+08:00","guessed":false,"end":"2026-06-04T10:33:28.279000+08:00","text":"然後開始巡檢一直到五點多，請問你們最後決策的點是幾點？","quality":0.72},{"speaker":"史董事長哲","start":"2026-06-04T10:33:36.202000+08:00","guessed":false,"end":"2026-06-04T10:33:41.465000+08:00","text":"我們從4點27分之後開始搶修，所以確實是把管制的範圍……","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:33:41.465000+08:00","guessed":false,"end":"2026-06-04T10:33:46.568000+08:00","text":"不是，我是說你們班表調整的最後決策。7點半。","quality":0.944},{"speaker":"王委員義川","start":"2026-06-04T10:33:47.809000+08:00","guessed":false,"end":"2026-06-04T10:33:48.630000+08:00","text":"7點半車都發出來了嘛！","quality":0.889},{"speaker":"史董事長哲","start":"2026-06-04T10:33:49.590000+08:00","guessed":false,"end":"2026-06-04T10:33:50.611000+08:00","text":"對，我們已經發了部分的車次。","quality":0.917},{"speaker":"王委員義川","start":"2026-06-04T10:33:51.231000+08:00","guessed":false,"end":"2026-06-04T10:33:52.292000+08:00","text":"這件事情有沒有要調整？","quality":0.9},{"speaker":"史董事長哲","start":"2026-06-04T10:33:53.857000+08:00","guessed":false,"end":"2026-06-04T10:34:03.122000+08:00","text":"跟委員報告，這也是一個困難的抉擇，因為我們是在將近7點的時候終於搶通了雙線跟雙向。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:34:03.402000+08:00","guessed":false,"end":"2026-06-04T10:34:05.243000+08:00","text":"為什麼會是困難的抉擇？","quality":0.9},{"speaker":"史董事長哲","start":"2026-06-04T10:34:05.903000+08:00","guessed":false,"end":"2026-06-04T10:34:12.567000+08:00","text":"因為要搶通雙線、雙向才能夠實施降載的營運，否則就必須要停駛。","quality":0.963},{"speaker":"王委員義川","start":"2026-06-04T10:34:13.928000+08:00","guessed":false,"end":"2026-06-04T10:34:15.588000+08:00","text":"決策的人是誰？","quality":0.833},{"speaker":"史董事長哲","start":"2026-06-04T10:34:15.749000+08:00","guessed":false,"end":"2026-06-04T10:34:16.789000+08:00","text":"由我們EOC……","quality":0.833},{"speaker":"王委員義川","start":"2026-06-04T10:34:16.969000+08:00","guessed":false,"end":"2026-06-04T10:34:17.229000+08:00","text":"他有什麼邏輯可以決策？","quality":1},{"speaker":"陳總經理惠裕","start":"2026-06-04T10:34:21.512000+08:00","guessed":false,"end":"2026-06-04T10:34:25.594000+08:00","text":"跟委員報告，基本上以這個case……","quality":0.733},{"speaker":"王委員義川","start":"2026-06-04T10:34:25.974000+08:00","guessed":false,"end":"2026-06-04T10:34:26.755000+08:00","text":"憑經驗，就是憑經驗嘛！","quality":0.778},{"speaker":"陳總經理惠裕","start":"2026-06-04T10:34:26.755000+08:00","guessed":true,"end":"2026-06-04T10:34:29.596000+08:00","text":"一般來講……","quality":0},{"speaker":"王委員義川","start":"2026-06-04T10:34:29.596000+08:00","guessed":false,"end":"2026-06-04T10:34:33.818000+08:00","text":"你聽我講，你是憑你的經驗、憑你的推理、憑你的判斷，對不對？","quality":0.958},{"speaker":"陳總經理惠裕","start":"2026-06-04T10:34:33.818000+08:00","guessed":true,"end":"2026-06-04T10:34:35.019000+08:00","text":"不是、不是，要有數據。","quality":0},{"speaker":"王委員義川","start":"2026-06-04T10:34:35.019000+08:00","guessed":false,"end":"2026-06-04T10:34:54.391000+08:00","text":"這是發生在四點多，那我請問一下，如果這件事情是發生在5點、6點或是發生在凌晨3點或早上8點，發生在不同路段，比如就發生在臺北、板橋或發生在南港、臺北而已，你們的答案會不會不一樣？","quality":0.855},{"speaker":"陳總經理惠裕","start":"2026-06-04T10:34:54.391000+08:00","guessed":false,"end":"2026-06-04T10:34:55.472000+08:00","text":"會不一樣。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:34:56.433000+08:00","guessed":false,"end":"2026-06-04T10:34:57.774000+08:00","text":"不一樣的劇本在哪裡？","quality":1},{"speaker":"陳總經理惠裕","start":"2026-06-04T10:34:57.774000+08:00","guessed":false,"end":"2026-06-04T10:35:04.219000+08:00","text":"基本上我們是看鎖定的區間一個小時可以進去幾班，像以這個case來講……","quality":0.906},{"speaker":"王委員義川","start":"2026-06-04T10:35:04.219000+08:00","guessed":false,"end":"2026-06-04T10:35:04.799000+08:00","text":"那標準在哪裡？","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:35:04.799000+08:00","guessed":false,"end":"2026-06-04T10:35:07.181000+08:00","text":"這個標準已經形成手冊了嗎？","quality":0.917},{"speaker":"陳總經理惠裕","start":"2026-06-04T10:35:07.181000+08:00","guessed":false,"end":"2026-06-04T10:35:09.062000+08:00","text":"沒有，要看你的每個……","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:35:09.643000+08:00","guessed":false,"end":"2026-06-04T10:35:10.383000+08:00","text":"誰決定嘛？就看……","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:35:10.723000+08:00","guessed":false,"end":"2026-06-04T10:35:12.164000+08:00","text":"董事長，你聽得懂我的意思嗎？","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:35:13.198000+08:00","guessed":false,"end":"2026-06-04T10:35:19.001000+08:00","text":"你不能靠總經理、靠資深副總，大家用「聰明」來決定，你知道嗎？","quality":0.792},{"speaker":"史董事長哲","start":"2026-06-04T10:35:19.001000+08:00","guessed":false,"end":"2026-06-04T10:35:26.205000+08:00","text":"我簡單的解釋，第一個，行控上為了安全，一旦有異常事件，它第一個會要求降速……","quality":0.969},{"speaker":"王委員義川","start":"2026-06-04T10:35:26.205000+08:00","guessed":true,"end":"2026-06-04T10:35:27.306000+08:00","text":"我知道。","quality":0},{"speaker":"史董事長哲","start":"2026-06-04T10:35:27.306000+08:00","guessed":false,"end":"2026-06-04T10:35:30.668000+08:00","text":"降速是降到5公里以下跟降到45公里以下，結果就不一樣。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:35:30.668000+08:00","guessed":false,"end":"2026-06-04T10:35:46.740000+08:00","text":"這個我都知道，我現在問的是，早上凌晨1點發生在臺北板橋或臺中，每一個區段發生在不同的時間，你要決策的時間也都不一樣，因為你有發車時間，你有從臺中發的、有從高雄發的、有從南港發的，每一個決策狀況都不一樣，這個時候不能只開應變中心會議，一堆人坐在那裡說：所以我們決定怎麼做。","quality":0.909},{"speaker":"王委員義川","start":"2026-06-04T10:35:46.800000+08:00","guessed":false,"end":"2026-06-04T10:35:47.120000+08:00","text":"不是這樣搞的啦！","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:36:00.632000+08:00","guessed":false,"end":"2026-06-04T10:36:00.632000+08:00","text":"這件事情……","quality":0.5},{"speaker":"史董事長哲","start":"2026-06-04T10:36:00.632000+08:00","guessed":true,"end":"2026-06-04T10:36:01.632000+08:00","text":"我們是透過數據……","quality":0},{"speaker":"王委員義川","start":"2026-06-04T10:36:00.832000+08:00","guessed":false,"end":"2026-06-04T10:36:22.281000+08:00","text":"這個事情你們一定要編好所有的劇本，只要發生這個狀況，一查表就是這個狀況，後面所有跟著的節奏都一樣，這件事情董事長你必須很重視，你不能夠單單靠你的同仁，每個人有每個人的經驗，各部門在那邊，到那邊說：我現在如果車要這樣調動，你有車嗎？","quality":0.913},{"speaker":"王委員義川","start":"2026-06-04T10:36:22.281000+08:00","guessed":false,"end":"2026-06-04T10:36:22.821000+08:00","text":"我們的站務能不能處理？","quality":0.9},{"speaker":"王委員義川","start":"2026-06-04T10:36:22.861000+08:00","guessed":false,"end":"2026-06-04T10:36:23.461000+08:00","text":"沒辦法處理，我們有沒有接駁車？","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:36:23.601000+08:00","guessed":false,"end":"2026-06-04T10:36:23.701000+08:00","text":"接駁車怎麼聯絡？","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:36:23.741000+08:00","guessed":false,"end":"2026-06-04T10:36:24.862000+08:00","text":"整套搞下去，整個應變中心沒辦法處理。","quality":0.875},{"speaker":"史董事長哲","start":"2026-06-04T10:36:36.711000+08:00","guessed":false,"end":"2026-06-04T10:36:43.113000+08:00","text":"跟委員報告，我們不是沒有劇本，但是關於劇本是不是能夠更精密、更詳細，這個我願意檢討。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:36:43.113000+08:00","guessed":false,"end":"2026-06-04T10:37:13.121000+08:00","text":"好，這個要檢討，這個很重要，包括臺鐵也是一樣，這不能都靠應變中心，我知道你們有成立應變中心，裡面每個人都是專家，因為每個人都已經營運高鐵那麼久的時間，各種狀況都遇過，但是這一次的狀況是臺中、苗栗，這個題目如果你交給一般的學者，他會給你一堆答案，我第一時間遇到這個的時候，我的想法是既然是臺中、苗栗，那你不可以開臺北、臺中嗎？","quality":0.958},{"speaker":"王委員義川","start":"2026-06-04T10:37:13.121000+08:00","guessed":false,"end":"2026-06-04T10:37:13.581000+08:00","text":"你不可以開苗栗、高雄嗎？","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:13.581000+08:00","guessed":false,"end":"2026-06-04T10:37:13.841000+08:00","text":"這樣一直對開，不行嗎？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:37:13.841000+08:00","guessed":false,"end":"2026-06-04T10:37:13.861000+08:00","text":"確實不行。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:13.881000+08:00","guessed":false,"end":"2026-06-04T10:37:14.041000+08:00","text":"為什麼不行？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:37:14.061000+08:00","guessed":false,"end":"2026-06-04T10:37:15.322000+08:00","text":"因為高鐵其實是需要有基地跟整備站才能夠發車。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:15.322000+08:00","guessed":false,"end":"2026-06-04T10:37:16.122000+08:00","text":"那當天可不可以臺中、高雄這樣對開，可不可以？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:37:16.142000+08:00","guessed":false,"end":"2026-06-04T10:37:16.382000+08:00","text":"臺中、高雄可以對開。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:16.382000+08:00","guessed":false,"end":"2026-06-04T10:37:33.808000+08:00","text":"對嘛，可以嘛！","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:34.909000+08:00","guessed":false,"end":"2026-06-04T10:37:37.212000+08:00","text":"那可不可以臺北、臺中對開？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:37:37.212000+08:00","guessed":false,"end":"2026-06-04T10:37:37.612000+08:00","text":"可是問題是……","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:37.752000+08:00","guessed":false,"end":"2026-06-04T10:37:39.214000+08:00","text":"臺北、新竹對開？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:37:39.214000+08:00","guessed":false,"end":"2026-06-04T10:37:40.135000+08:00","text":"臺北、新竹對開沒有辦法。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:40.936000+08:00","guessed":false,"end":"2026-06-04T10:37:41.036000+08:00","text":"為什麼？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:37:41.036000+08:00","guessed":false,"end":"2026-06-04T10:37:44.339000+08:00","text":"因為新竹沒有我們整備的基地。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:44.459000+08:00","guessed":false,"end":"2026-06-04T10:37:46.041000+08:00","text":"好，那臺中、高雄可以？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:37:46.605000+08:00","guessed":false,"end":"2026-06-04T10:37:50.629000+08:00","text":"臺中、臺北可以，但是問題是對行車效率會更差。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:51.430000+08:00","guessed":false,"end":"2026-06-04T10:37:54.273000+08:00","text":"會比你們後來編的效率差嗎？會。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:37:54.273000+08:00","guessed":false,"end":"2026-06-04T10:37:55.234000+08:00","text":"臺中、高雄對開喔！","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:37:56.675000+08:00","guessed":false,"end":"2026-06-04T10:38:02.641000+08:00","text":"臺中、高雄的部分效率會高，但是我們還是要考慮到長程旅客，而且長程旅客是我們主要的客源。","quality":0.949},{"speaker":"王委員義川","start":"2026-06-04T10:38:03.181000+08:00","guessed":false,"end":"2026-06-04T10:38:05.083000+08:00","text":"我現在講的這些有在你們劇本裡面嗎？有。","quality":0.941},{"speaker":"王委員義川","start":"2026-06-04T10:38:05.784000+08:00","guessed":false,"end":"2026-06-04T10:38:08.707000+08:00","text":"有在你們劇本裡面，所以你們後來決定沒有要臺中、高雄對開？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:38:08.707000+08:00","guessed":true,"end":"2026-06-04T10:38:10.128000+08:00","text":"對，因為我們有……","quality":0.167},{"speaker":"王委員義川","start":"2026-06-04T10:38:10.128000+08:00","guessed":false,"end":"2026-06-04T10:38:17.112000+08:00","text":"這個都在你們劇本裡面，那下一次再遇到類似的狀況，在不同的區間，你們都有辦法很快決策？","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:38:17.572000+08:00","guessed":false,"end":"2026-06-04T10:38:25.637000+08:00","text":"如果有在劇本裡頭，一查表就發現是這種狀況，接下來後續採取的策略都有，決策的速度會很快。","quality":0.923},{"speaker":"史董事長哲","start":"2026-06-04T10:38:26.557000+08:00","guessed":false,"end":"2026-06-04T10:38:31.360000+08:00","text":"跟委員報告，我想最關鍵的一件事情，是我們有6成的旅客事實上是在臺中以北。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:38:32.320000+08:00","guessed":false,"end":"2026-06-04T10:38:32.660000+08:00","text":"這個我了解。","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:38:32.900000+08:00","guessed":false,"end":"2026-06-04T10:38:37.683000+08:00","text":"所以臺中跟臺北之間的運行變成是我們首要的考量。","quality":0.955},{"speaker":"王委員義川","start":"2026-06-04T10:38:37.943000+08:00","guessed":false,"end":"2026-06-04T10:38:55.853000+08:00","text":"我相信你們，你今天也公開跟大家講你們有劇本，所以接下來的決策並不會很困難，因為劇本都有，任何區間在任何時間點查到有狀況，不管查到、查不到，最後要做決策，劇本一出現、一查，所有後面的配套全部都會出現，對吧？是。","quality":0.912},{"speaker":"王委員義川","start":"2026-06-04T10:38:56.714000+08:00","guessed":false,"end":"2026-06-04T10:38:58.815000+08:00","text":"所以決策時間會很快，不會有困難啊！","quality":0.867},{"speaker":"史董事長哲","start":"2026-06-04T10:38:59.675000+08:00","guessed":false,"end":"2026-06-04T10:39:01.196000+08:00","text":"對，我們會繼續深化、會檢討。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:39:01.376000+08:00","guessed":false,"end":"2026-06-04T10:39:02.536000+08:00","text":"不會有困難嘛！","quality":0.833},{"speaker":"史董事長哲","start":"2026-06-04T10:39:02.536000+08:00","guessed":false,"end":"2026-06-04T10:39:03.876000+08:00","text":"我們一定不能有困難。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:39:03.936000+08:00","guessed":false,"end":"2026-06-04T10:39:05.077000+08:00","text":"那這次為什麼有困難？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:39:05.077000+08:00","guessed":false,"end":"2026-06-04T10:39:25.781000+08:00","text":"其實不是有困難，這次事實上是剛好在發車時間，搶修的過程占用了時間，我們事實上是希望把它搶修完成，恢復正常營運，是到七點半，我們才確定雖然已經搶修到可以雙向了，但是必須要降載，如果連雙向都不能搶修，事實上七點半的決策會是停駛的。","quality":0.932},{"speaker":"王委員義川","start":"2026-06-04T10:39:26.201000+08:00","guessed":false,"end":"2026-06-04T10:39:30.804000+08:00","text":"好，請問董事長這個最高決策是你嗎？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:39:30.804000+08:00","guessed":false,"end":"2026-06-04T10:39:33.785000+08:00","text":"最高決策是由總經理召集，最後呈報到我這邊確定。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:39:34.306000+08:00","guessed":false,"end":"2026-06-04T10:39:36.167000+08:00","text":"還要呈報，那你有在應變中心嗎？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:39:36.167000+08:00","guessed":false,"end":"2026-06-04T10:39:37.587000+08:00","text":"有啊，我在應變中心的群組裡啊！","quality":0.615},{"speaker":"王委員義川","start":"2026-06-04T10:39:38.848000+08:00","guessed":false,"end":"2026-06-04T10:39:42.150000+08:00","text":"不是，我是說最後總經理決定之後，還要報給你？是。","quality":1},{"speaker":"王委員義川","start":"2026-06-04T10:39:42.970000+08:00","guessed":false,"end":"2026-06-04T10:39:43.631000+08:00","text":"為什麼不是你決定？","quality":1},{"speaker":"史董事長哲","start":"2026-06-04T10:39:44.800000+08:00","guessed":false,"end":"2026-06-04T10:39:48.022000+08:00","text":"因為我們應變中心在執行上的召集人是由總經理召集。","quality":0.826},{"speaker":"王委員義川","start":"2026-06-04T10:39:49.203000+08:00","guessed":false,"end":"2026-06-04T10:40:01.326000+08:00","text":"我希望接下來不管發生在哪一個時間點、哪一個區間，發生狀況確定沒辦法排除了，要做決策了，劇本一打開，後面所有配套都有啦！是。","quality":0.926},{"speaker":"王委員義川","start":"2026-06-04T10:40:03.628000+08:00","guessed":false,"end":"2026-06-04T10:40:22.123000+08:00","text":"包括是不是要啟動接駁、每天有多少班次、商務艙怎麼處理、是不是要全車自由座、區間變成怎樣，我相信你們做得到，但是請董事長再把公司整套的劇本跟後續處理的這些內容演練一下。是。","quality":0.987},{"speaker":"王委員義川","start":"2026-06-04T10:40:24.424000+08:00","guessed":false,"end":"2026-06-04T10:40:34.832000+08:00","text":"嘗試演練一下，讓同仁全部繃緊神經，因為什麼時間點會發生這一種無法預期的錯誤，可能都是要先預防的。","quality":0.955},{"speaker":"史董事長哲","start":"2026-06-04T10:40:34.892000+08:00","guessed":false,"end":"2026-06-04T10:40:36.153000+08:00","text":"是，謝謝，我們會深入檢討。","quality":0.9},{"speaker":"王委員義川","start":"2026-06-04T10:40:36.153000+08:00","guessed":false,"end":"2026-06-04T10:40:36.554000+08:00","text":"好，謝謝。謝謝。","quality":0.6},{"speaker":"主席","start":"2026-06-04T10:40:37.054000+08:00","guessed":true,"end":"2026-06-04T10:40:40.768286+08:00","text":"謝謝王義川委員，謝謝史董事長。","quality":0.231},{"speaker":"主席","start":"2026-06-04T10:40:41.068286+08:00","guessed":true,"end":"2026-06-04T10:40:48.211143+08:00","text":"現在請陳清龍委員發言，陳清龍委員發言之後，我們休息10分鐘。","quality":0}]}},"supported_relations":[],"relations":[]}