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請部長董事長跟區長委員好那個對不起喔 等一下簡報"},{"start":19.331,"end":38.756,"text":"好 謝謝部長董事長還有我們這個鐵道局針對5月25號這次高鐵的大霧點事件那我要替我們全台中全中台灣的鄉親要一個公道因為5月25號如果嚴肅的來講它不是只有一個"},{"start":41.339,"end":55.728,"text":"這個交通樞紐的一個現象那它更是一個災難的現象因為我們看到現場整個站體塞爆整個月台塞爆大廳塞爆排隊排到外面"},{"start":56.388,"end":72.09,"text":"那民眾不知道我到底車子什麼時候來我到底幾點我到底回不了家尤其我們中部地區很多人住在台中但是要工作在高雄工作在台北所以他到底上得了班尤其是出國的"},{"start":73.311,"end":93.817,"text":"那他可不可以搭上這個飛機 大家很緊張 很緊張那在這樣的情況之下 我要坦白講 那一天沒有發揮功能因為連計程車都大排的 這個這個 非常的多元那同時運量也不足 接駁也非常的混亂 所以我在這邊要說"},{"start":95.444,"end":111.521,"text":"政府一直告訴我們大烏日轉運中心大烏日轉運中心但是整個轉運功能可以說那一天是直接破功所以我要請問高鐵塔中站是全線最重要的南北轉運樞紐之一"},{"start":112.962,"end":125.296,"text":"那請問在事故發生之後有沒有啟動跟台中市政府的橫向聯繫有沒有立即通知台中捷運來加密辦次有沒有這個需求同時有沒有立即啟動接駁的這個輸運 請做說明"},{"start":130.007,"end":147.925,"text":"向委員報告當天早上我在車上的時候大概八點多我在車上就直接指揮請台鐵公司馬上針對新烏日站做這個接駁的輸運協助接駁的輸運尤其在新自強號EMU3000的部分我希望說在高鐵站如果大家"},{"start":148.325,"end":163.941,"text":"搭高鐵不便利的時候可以有台鐵可以作為轉乘的一個功能那當時我們並沒有聯繫台中市政府我的部分沒有聯繫台中市政府原因是這樣因為通常在高鐵站台中高鐵站不是往南就是往北"},{"start":164.481,"end":180.946,"text":"一定是跨縣式的不會是在台中裡面來移轉所以我來優先處理的部分是跨縣式的運具我們必須要把它跟得上所以台鐵公司很感謝台鐵公司在當天的10點針對新烏日站的部分就馬上做接駁的這個動作這個部分我們馬上來處理"},{"start":182.41,"end":198.02,"text":"部長你這個回答難怪當天亂成一團所以我必須要要求也就是未來因為整個輸運體系沒有完整性沒有完整性相關單位也都在這裡所以我必須要要求一個月內你們去檢討"},{"start":199.381,"end":226.786,"text":"我們不希望發生但是萬一發生的時候我們的輸運到底要怎麼去做這個非常重要一個月內請把這個輸運的這個方式各種面向各多元而不是做單一他也可以回家趕快我運用其他的方式我到哪裡趕快再去運用其他的交通工具啊對不對當然你說台鐵這重要但是還有很多的其他的方式啊為什麼都不用"},{"start":227.586,"end":237.075,"text":"所以會亂成一團所以一個月內將你們輸贏的方式去檢討給本席 可以吧可以好 接下來我要跟你討論更嚴肅的問題 賠償的問題賠償的問題 現在是民國二現在是西元二零二六年我們的賠償訂約是什麼時候訂的"},{"start":247.914,"end":269.863,"text":"20年了 所以我要請教 請教部長因為當天公布的就是延誤30分鐘 退半假董事長在這邊 總經理在這邊一個鐘頭的是退全票但是 這不是幾百塊的問題呀而是當你的乘客 他要北上開會 他要簽約 他要出國 他要看病"},{"start":271.089,"end":285.854,"text":"有的人錯過了 就像我們也接到陳情他雖然上了 但是停停 走走 停停 走走最後他趕不上那班飛機 差了五分鐘差了五分鐘 他趕快要再去買另外一張機票那請問 他來請問 他原來的那張機票你們要退給他嗎"},{"start":294.321,"end":316.62,"text":"還是只有這幾百塊到桃園幾百塊你退給他因為我們要知道高鐵票呢他不是只有交通工具而已耶他非常的重要他背後所隱藏的是整個商務甚至醫療甚至他的時間成本家庭的一個安排所以我在這邊要正式的來要求也就是"},{"start":318.548,"end":342.401,"text":"針對於旅客運送定型化契約部長 鐵道局長在這裡 高鐵在這裡現在電商的平台也有說我如果你買了一個瑕疵品我買一賠三現在電商企業也有如此那我們已經20年了 像這一次我們接到了這麼多的陳警案件 這找誰賠我們還要委請律師"},{"start":346.124,"end":374.912,"text":"那到底我們政府在這方面我們有沒有要做處理請教部長 請教董事長向委員報告這個部分其實牽涉的面向相當相當的廣因為所有的運輸行業我們目前的定型化契約大概都是同樣的模式那如果還要牽涉到這個賠償的部分可能整體的運輸行業都必須要一體試用那包含說前兩天其實台中捷運在上班時間他也停時了 他也停時了"},{"start":375.552,"end":390.856,"text":"所以如果要處理不會只有高鐵像台中捷運也必須要做賠償的動作那所有的運具包含飛機也好或者是軌道也好或者是客運也好都必須要有這樣的機制我想這個是牽涉的面向比較廣請委員讓我們一些時間來討論跟研議"},{"start":394.697,"end":417.385,"text":"這個時間兩個月內你們去討論因為20年來高鐵的賠償機制的定型化契約那我建議我們可以拿出來檢討因為民眾損害太多我們高鐵營運辛苦但是也賺錢但是你不能讓受害的民眾自己吞下去啊對不對所以這個有檢討的空間吧兩個月內請將賠償高鐵賠償的定型化契約去檢討出來"},{"start":421.986,"end":447.24,"text":"我們會針對整體的運輸我們再來做討論所以我要說的這不是一個單一事故就像您說的高鐵化老化的這個現象因為現在訊號異常設備異常延誤增強20年了我們要怎麼樣讓旅客他可以安全他可以放心他可以便捷我相信這是高鐵公司的一個責任跟一個義務所以因此"},{"start":447.6,"end":470.525,"text":"一直告訴我們 我們有備援車啊 我們有備援這個系統我們應變系統啊 但是發生之後呢 大家問也就是說 後援的列車在哪裡 備援的系統在哪裡那搶修為什麼要這麼久 所以我在這邊具體建議因為人民要的是安全 是穩定 是可以信賴的"},{"start":471.425,"end":499.885,"text":"高鐵 董事長 對不對所以在這樣的情況之下 我具體正式要求高鐵必須再提出台中站完整的輸運改善方案 這第一個第二個 交通部檢討高鐵旅客的這個賠償機制定型化契約第三個 高鐵跟鐵道局必須提出全線核心系統老化的太舊的一個經濟方案可以嗎"},{"start":500.998,"end":502.405,"text":"可以 加油謝謝 好謝謝委員好謝謝"}]}},"supported_relations":[],"relations":[]}